Outage at buzz servers VPS (dallas servers only)

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Posted by Servinator, 05-29-2009, 11:01 PM
I have two VPS accounts at buzzservers.com, one in chicago (up), and a new one in dallas that I just signed up for. It has been down all day, and I cannot get a response from there tech support by email or phone. Hypervm won't connect, lxadmin is down, http is down, and can't SSH in. Great!!! I guess buzz servers decided to take the weekend off... Anyone else have a VPS or dedicated server from buzz servers down?
Posted by Neso, 05-30-2009, 02:28 AM
Yes, I have first wait for server setup for 7 days, another 7 days to get all futurs I have ordered, then before 4 days my server crash and they still not reinstall OS ... now they do not responde to any messages ... this is not normal ...
Posted by Servinator, 05-30-2009, 02:37 AM
I'm guessing since the owner is an 'aspiring evangelist' that we won't be getting our servers running tomorrow either, much less tonight. I'm about to just start hosting off my cable connection, this is ridiculous. 1mbit uplink is enough for what I need, and my roadrunner connection is far more reliable than buzz servers.
Posted by JSCL, 05-30-2009, 07:40 AM
The Dallas network is NOT down. We experienced problems with a one of our VPS nodes which hosted the promotional packages. All is now completed and resolved.
Posted by Servinator, 05-30-2009, 06:34 PM
Buzz servers is a 100% fraud. Servers are still down. IP addresses unreachable. I drove to their 'office' which is listed on their domains DNS records, and it isn't even their office, it is another companies. WARNING! Avoid this company! My sites are still down, now over 48 hours and counting!
Posted by Mr. Obvious, 05-30-2009, 07:00 PM
That's a WHT title based upon his post count. As for driving to their offices, have you considered the Suite number? Try going to the right place, as a simple google search says there are others in that same building.
Posted by Servinator, 05-30-2009, 08:05 PM
Did you consider that the suite is owned by another company that isn't affiliated with Buzz Servers? Last time I checked Dell's address was in round rock, not 1 microsoft way.
Posted by JSCL, 05-30-2009, 08:11 PM
The address is where our main operation is located.
Posted by Mr. Obvious, 05-30-2009, 08:28 PM
What address did you lookup exactly? I went off the ones from the whois of buzzservers.com
Posted by Servinator, 05-30-2009, 08:35 PM
ICANN rules require listing YOUR MAILING ADDRESS in your domain whois contact information, not your datacenter's address. Your company is a 100% scamming fraud operation. 99.9% uptime? Yeah right! Right now it is closer to 00.1% uptime. Since I contracted your company for services my server has been down more than it has been online. It has been over 48 hours since my server has now been down. Still not resolved because 'Buzz Servers' is too incompetent to fix their own problem. Avoid buzz servers! Buzz servers sucks! Warning! Caution! Be aware! Buzz Servers is run by incompetent fools.
Posted by Servinator, 05-30-2009, 08:52 PM
Why are you posting to WHT instead of fixing the problem?
Posted by JSCL, 05-30-2009, 08:54 PM
You are aware of the situation and are now pathetically posting like a child. Our guys are working it, I am handling responses to tickets and these forums whilst our guys handle restores. All mail sent there to us is forwarded on.
Posted by Servinator, 05-30-2009, 09:13 PM
Pathetic is what your company Buzz Servers is. Pathetic is what you call the time I had to wait to even get a reply on what was wrong. All sites still down. Do you know what 99.9% uptime means? Giving me a month of free service in no way solves my lost revenue, and loss of reputation from my sites being down.
Posted by JSCL, 05-30-2009, 09:21 PM
99.9% uptime, is covered by network uptime. Hardware issues happen day in day out accross all providers, they happen and that cannot be helped. We are aware of the LONG downtime and the free month of service is being offered. If you don't want it, don't take it.
Posted by Dougy, 05-30-2009, 09:25 PM
You're at fault just as much as your provider. Where is your backups and/or failover if you are making so much revenue?
Posted by Servinator, 05-30-2009, 10:15 PM
You know, a lot of people think upgrading from shared hosting to VPS hosting is a BIG step up in reliability. Clearly that might not be the case. I was thinking upgrading to a server with a RAID array was an improvement over a host with one SATA hard drive on your server. My backups are sitting right here on my drive, but if my server is still down how can I restore them? My only choice now since my server is still down is to have two or more servers in different datacenters so my site will be up? Give me a break! I have been a webmaster since 1997 and I have NEVER had to do such a thing in order to achieve reliability. I used to think Dreamhost was bad, clearly I was wrong. I have hosted sites with revenue of more than $10,000/year on shared hosting with only minimal down time. Certainly less down time than I've had this week with Buzz Servers.
Posted by JSCL, 05-30-2009, 10:22 PM
There has been NO network downtime. All other clients are happy and completely satisfied. ONE node which hosts a handful of VPS' has had a hard drive failure and you are making a very big fuss out of it. Hardware failures happen, they do HAPPEN. We tested the hardware with multiple stress tests and they passed with flying colours.
Posted by JSCL, 05-30-2009, 11:04 PM
80% of VPS' are fully up and restored to normal now, final batch are being completed as we speak.
Posted by Katatonic, 05-31-2009, 12:55 AM
I took over a node from a previous business and it had issues. Internal server errors galore and even the system library files were missing. (it happened after a day we took over). I'm fortunate that I didn't lose 1 client due to the down time while we painstakingly got the server back online. All my clients worked with me to resolve issues with their VPS too. Buzz is keeping you updated. It's simply bad timing the system went down when you just signed up. Perhaps if it's urgent you can just be put on another node if you have backups etc? A VPS doesn't mean more reliability, it means access to more resources. If you want complete back ups pay the premium for it.
Posted by Servinator, 05-31-2009, 05:22 AM
All my sites are still down. Data partially restored to server, but DNS and control panel not working.
Posted by JSCL, 05-31-2009, 06:18 PM
Is this justification to why you contacted Cologuys asking them to reboot this server, claiming you had "co-located it with us"?
Posted by iRageinternetltd, 05-31-2009, 07:06 PM
I personally, cannot stand this. So your server is down and your far to impatient to wait? That most certainly seems to be the case. Causing this much stress from a "public" standing point, isn't worth it. Have you tried, something like. Tracert, ping & nslookup? Basic tools, you should be using, before "jumping the gun" Their address listed here: 324 E. 11th St. Suite 2625 Kansas City, MISSOURI 64106 US Phone & Fax: +1.9562426773 Fax: +1.5555555555 With a poor attitude like that, it's a no wonder, your getting hassle. Maybe, if you could help us out a little and provide the Ip of the box. It *could* be ISP issues. However, it seems it's a hardware Then you should have researched and found out, that Raid is by no means, to be used as a backup, it is simply there, if the primary disk fails. Whats deleted from the 1st drive is from the raided drives. Well, if you have been a "webmaster" since 1997 - your inexperience, clearly shows you know nothing and generally should stop you moaning. It seems, it is just unfortunate, the NODE died at your time of signup. What you fail to realise, is you pay for what you get. This is by no means the fault of anyone, BuzzServers couldnt of known, something was to die. You, if you data is mission critical, should be looking for ways to store your data, a simple, rysnc to some NAS space, off network and or country would be sufficent but then, since you have been a webmaster since 1997, you know this, right?! Last edited by iRageinternetltd; 05-31-2009 at 07:20 PM.
Posted by VN-Ken, 05-31-2009, 07:41 PM
That address actually belongs to Joes Datacenter, but I do agree that your data centers address should not be used for your own mailing address as that is not where your company manages its operations.
Posted by JSCL, 05-31-2009, 07:52 PM
We agree with that once it was pointed out yesterday. We processed a WhoIS change for the listed address to be changed to the address the company is registered at/to which is our solicitor. Waiting for the WhoIS to update. http://www.networksolutions.com/whoi...uzzservers.com Last edited by JSCL; 05-31-2009 at 07:56 PM.
Posted by Servinator, 05-31-2009, 08:02 PM
A welcome surprise. If only this was done when you had registered the domain in the first place. This situation might even be resolved if you could like, I don't know, maybe... GET MY SERVER ONLINE!!!!! I STOPPED COUNTING HOW MANY DAYS IT HAS BEEN!!! THANKS BUZZ SERVERS FOR THE EPIC FAILURE.
Posted by JSCL, 05-31-2009, 08:03 PM
It's been 48 hours at the most for some people, most people are working fine now. I'd like you to try fully restoring a VPS node from a failed HD/RAID configuration.
Posted by Servinator, 05-31-2009, 08:34 PM
You would? Fed-Ex me your drives. Be sure to include pre-payment of $15,000 for a RAID data recovery. Maybe next time you shouldn't use five year old drives in your server that click, whine, and sound like a jet engine taking off. I've had 2 disks of mine fail in the past six months, and I can tell you for a 100% fact that I was more than aware of the issue weeks in advance which allowed adequate time to recover my data before the drive totally failed. Anyone else with data recovery experience can attest to the fact that drives start giving signals of problems way in advance of total failure unless you toss your server or laptop for that matter down a flight of stairs.
Posted by Katatonic, 06-01-2009, 01:11 AM
You're still down? If you have backups (I thought) Buzz would've put you on another node if it was that crucial and if that restore / setup of the node would take so long. (You've even pointed that out in the thread). 48 hours is a significant down time regardless. But Servinator's case seems to be getting a bit extreme.
Posted by JSCL, 06-01-2009, 02:34 AM
We are having to build the conf filed for EACH VPS manually, it take anything from 1 to 3 hour PER VPS.
Posted by Katatonic, 06-01-2009, 03:08 AM
Yes, 48 hours for server down time. Plus 30x 3 = 90 hours of additional down time for each client (potentially). Not sure how many clients you put on your servers though, or on this node for that matter. That's almost a full week (business week at least) and surely this customer can get some sort of preference or additional assistance? Since he requires that it be up immediately. As he has said - he can easily settle for a VPS on another node and be setup (pretty much) instantly. He's willing to compromise and meet you half way. We can understand hardware failure, down time etc, but 48 hours for network / server is really pushing it, particularly if a rebuild isn't necessary for them. Some clients are willing to work with you, in fact, most of them are.
Posted by JSCL, 06-01-2009, 09:09 AM
Hey, We'd happily put any client up on a new node who wishes for that, but we cannot get their data fully available to them until this is completed. Which could be another 4 hour at the most.
Posted by Neso, 06-01-2009, 09:58 AM
Finally some news ... I hope you will finish in next 4 hours ...
Posted by Addy, 06-01-2009, 03:00 PM
Cough-cough... My new VPS (first one in my life) is down already for over 4 days... Happily, I didn't put any sites yet, just was learning CP interface... Almost 6 hours since the last update... Still no news... My HyperVM says "The VM () Doesn't Exist", my DA is dead...
Posted by Servinator, 06-01-2009, 10:10 PM
Buzz Servers VPS still down. LXadmin, DNS, etc all down... I arranged other hosting for my domains and got the backups uploaded and DNS changed over so my sites are online but not because of buzz servers. I've given up on these losers. They are the worst hosting company in the galaxy. You don't even need a telescope to see how bad Buzz Servers is.
Posted by VN-Ken, 06-01-2009, 10:14 PM
configuration files don't take even 5 minutes to build... more like a few seconds assuming you're using hypervm.
Posted by Servinator, 06-01-2009, 10:49 PM
Yes thank you for stating the obvious. Also notice this thread http://www.webhostingtalk.com/showthread.php?t=865561
Posted by theshoe, 06-02-2009, 12:22 AM
Yes, we've seen your multiple threads. Are you this apathetic towards everybody in life, or just online?
Posted by JSCL, 06-02-2009, 02:04 AM
We are refusing service to you because of your persistent threads via our ticket system. You are obviously posting threads for the SEO purposes, as made clear in one of your threats and we won't stand for it, you are being refused service.
Posted by Servinator, 06-02-2009, 02:14 AM
You can't refuse someone service who has a contract and has prepaid for service. I already asked for a refund and they said 'we don't give refunds'. So I guess I'll be filing a paypal dispute after all. I encourage everyone else to do the same so that this person gets banned from accepting paypal for life. Refusing service to me? Dude, why the hell would I want to keep service with your company? Send me my money back you thief scammer. I paid for a month of service and you provided less than 48 hours uptime and more than 4 days of downtime. Nice 99.9% uptime at Buzz Servers, I hear they only hire the best and brightest.
Posted by JSCL, 06-02-2009, 02:18 AM
I don't see anyone else complaining like you are? You are starting to act a bit childish now about this. We have the right to refuse service to anyone, we will not be rendering your Dallas service over this. Your Chicago VPS is there, that is up and if you don't want to renew it, don't.
Posted by theshoe, 06-02-2009, 02:20 AM
Yeah, I don't think you're going to attract much of a crowd there.
Posted by UnderHost, 06-02-2009, 03:26 AM
Hey Servinator they provide you a pro-rated refund why not just move on?
Posted by Addy, 06-02-2009, 07:19 AM
Any news about outage? All is still down for me...
Posted by JSCL, 06-02-2009, 11:37 AM
We actually issued a full refund on this one.
Posted by SenseiSteve, 06-02-2009, 11:51 AM
Kudos on the full refund. @Servinator - the best at your new host.
Posted by Neso, 06-02-2009, 12:24 PM
Yes, is there any news ?
Posted by JSCL, 06-02-2009, 12:38 PM
The base conf files are made but the networking on them is not and is being looked at.
Posted by JSCL, 06-02-2009, 02:25 PM
ALL VPS ARE BACK UP AND RESPONDING, 100% If yours is not yet responding, please contact Technical Support. An official statement will be issued shortly.
Posted by Neso, 06-02-2009, 03:08 PM
Thank you very much ...
Posted by JSCL, 06-02-2009, 07:41 PM
Fully issued statement:
Posted by trancemode, 06-03-2009, 03:50 AM
lol thank god, he stopped with all the fussing. It was quite interesting and funny to read at first glad to hear its back up Jason .