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Core Hoster - New Management - Update Inside.

Posted by VbCrazy, 04-20-2009, 02:52 AM
Dear Clients, On April 19th around 11:00am - 12:00pm EST Time i became aware that a hacker managed to get into our system once again. We have been notified by the hackers that this will not stop. Now after being hacked 2 weeks ago, we got everything backup and we were still recovering from the damage that happend. After the last hack 2 weeks ago we hired http://www.totalserversolutions.com/ to secure the server. From what we can all see, they did a poor job in doing this as the hacker managaed to get back in. Now we are still not aware on how this hacker managed to get into the server the second time. We do know that someone from the WHT community did hack our server. As most of us all know someone posted a bad review of Core Hoster, i was verbally abused pretty bad and did my best to post back to defend Core Hoster and the staff at Core Hoster. This review and trash talked resulted in someone wanting to target Core Hoster. I have put the last 9+ months of my life into Core Hoster, i did the best i could do but i guess that was not good enough. Core Hoster will not be returning. The hacker has made it clear that this will never end and we had some of the best guys secure our server and still they manage to get in. This will be my 1 and only post, as everytime i post i get trash talked and abused.
Posted by Mark Muyskens, 04-20-2009, 02:58 AM
What did you do with the clients you had? Did you refund them, did you give them to another company? Nobody cares if you fail, It just matters how you handle the clients when you do.
Posted by VbCrazy, 04-20-2009, 03:10 AM
Just a little typeo. The date of the hack was on April 18 not 19, sorry.
Posted by VbCrazy, 04-20-2009, 03:46 AM
I just wanted to inform everyone that VAServe LTD is taking over Core Hoster. Best Regards, Nick
Posted by Russ Foster, 04-20-2009, 03:48 AM
I just want to confirm this and we will be contacting users individually shortly. For now if you have any questions comments please send them to support@vaserv.com with the subject COREHOSTER whilst we restore service as much as possible.
Posted by jon-f, 04-20-2009, 04:15 AM
oh blame WHT, its all because the bad review, yep that's what it is lol. You gotta be kidding me. Secondly, depending on whatever arrangement you had with TSS, they cant guarantee anything especially with what seems like an inexperienced admin running the show. You would have to be the first to give TSS a bad review. They are good guys and John really knows his stuff. Trust me, if there was some avenging hacker out there hacking all hosts with bad reviews wed all be screwed, that's unrealistic and a retarded assumption. Maybe check your computer for malware or something, its untelling. But something doesn't sound right, lets see what TSS says I dont mean to be so harsh here but you cant just go blaming others for your misfotunes.
Posted by andrew_t, 04-20-2009, 04:50 AM
I think that you also need to take some responsibility for this issue Nick, as it isn't right to go blaming others for mistakes, sure maybe someone did do a bad job at securing the server, but you have no right to pass the buck on to them 100%. You say that yourself and the team at core hoster are linux experts, etc, etc so would of you not been able to secure the server yourselves and check how secure it was? As for this hacker problem, then it clearly signifies some issues in relation to your security procedures of your server(s), and this could result in client data being stolen, so you should at least give some sort of confirmation to clients that this data wasn't stolen. Another thing i don't understand is in the first issue you said you have details of the hacker - now with the details could you not go to your data centre and have them contact the authorities? I don't understand how you say you were verbally abused? What sort of examples do you have that show this? Were you not just flaming me for a having a host just disappear or shutdown? So i think an apology is in order! Last edited by andrew_t; 04-20-2009 at 05:02 AM.
Posted by JFSG, 04-20-2009, 05:12 AM
Seems like VAServ is purchasing many small companies who are leaving business... Anyway, I remember that CoreHoster had developed quite a number of useful softwares, how will it be dealt with then?
Posted by bgsebiosjr, 04-20-2009, 05:35 AM
Thats a unique strategy on how to quit the reponsibility. i was suggest nick about the setting up the platform of hosting. because he use their server as thier frontstore and support, that is not sounds good. because if your server goes down, your store and support website will down also. i was remembered this kind of style last year other hosting company, he will run away after the server down.
Posted by JohnCS, 04-20-2009, 06:00 AM
This is the lame excuse of Nick because he can’t handle of their server and after a got of thousands of $$ from clients now he announced that he is closing the corehoster. The good way is that refund at least half amount to all clients. He was also lie that he is registered company of Canada as he is also charging tax from client. Is there is any way to legal action against him?
Posted by EuShellS, 04-20-2009, 06:06 AM

Posted by Russ Foster, 04-20-2009, 06:48 AM
The main server is now back online so please send any support requests to the normal ticket system
Posted by bear, 04-20-2009, 06:54 AM
You have proof of this?
Posted by EuShellS, 04-20-2009, 06:55 AM
I do not understand something. Or send an email where you specified that is now at: support@vaserv.com with COREHOSTER topic, or respond to support the old site corehoster. Decide it on! I sent the email and my response is like this: ------------------------------------------------- HI Please could you raise the ticket on the corehoster desk now and we will answer you there ---------------------------------------------------
Posted by Russ Foster, 04-20-2009, 07:06 AM
The first request was whilst we put the old site back up. Its not up and running so now requests can be placed via the old method via the corehoster.com desk rus
Posted by hostultimo, 04-20-2009, 07:48 AM
Its very sad when a business owner decides to drop all responsibilities simply because of critics and downtime on servers. We all have our fair share of downtime. We all have our fair share of critics who say that you will never make it and it is too over populated in that field etc etc....but i guess that everyone is different and we all handle issues differently. Lets see if this take over brings any success for clients By the way...my theory ----> Based on the frequency of the hacking, I would say that it is either 1) Someone who Core Hoster hired in the past who had admin access to view/edit/delete files 2) a client who is well versed in that field and was screwed over by core hoster orrrrrrrrr 3) a kid with time on his hands (the reason why i said kid is because i seriously doubt a grown man would take the time distort someone like that unless he was mentally ill)
Posted by bgsebiosjr, 04-20-2009, 08:29 AM
So now VAServ is the new owner of corehoster? So my doubt is like has gone. because VAServe is the old and known company. Last edited by bgsebiosjr; 04-20-2009 at 08:40 AM.
Posted by JohnCS, 04-20-2009, 08:36 AM
Hacking may be a fake story, Nick just wanna shutdown their business with the entire amount Paid by their Clients. After some time he will start a new company with new name.
Posted by bgsebiosjr, 04-20-2009, 08:57 AM
I feel like he never know his business, like server administration.
Posted by HJI Technologies LLC, 04-20-2009, 09:06 AM
VAServe LTD seems to be taking over a lot of closing companies. lol Nevertheless, in better hands now.
Posted by StartYourServer, 04-20-2009, 09:06 AM
Did you just take that company's word for it when they said that they secured your server? Did you or nobody else check out their security measures? It seems like the hacker is the only one who did. Blaming this issue on WebHostingTalk is very childish. The people here are not out to get you. You have not been abused on these forums. You have been talked to very honestly here. We have honestly told you how unprofessional and immature you act. For God's sake, you called a customer an idiot on a public forum!
Posted by HJI Technologies LLC, 04-20-2009, 09:08 AM
Very much agreed. The way (Nick) you expressed yourself as a business man and to attract customers was very poorly done imo. Arguing, telling your clients to shut up, etc. I mean come on, how bad can it get.
Posted by Steve_Arm, 04-20-2009, 09:11 AM
Did you actually verified that you had an account with CoreHoster and you are eligible to accuse him? Why would you blame him for his DCMA when you had signed up, I guess read his TOS too? If you cannot prove this then please quit it.
Posted by bgsebiosjr, 04-20-2009, 09:14 AM
nick has added a tax to my billing, even i'm outside of his country.
Posted by StartYourServer, 04-20-2009, 10:40 AM
When did this happen?
Posted by HJI Technologies LLC, 04-20-2009, 10:41 AM
Nick's always been doing that, with every order. Even I got charged with Tax.
Posted by StartYourServer, 04-20-2009, 10:43 AM
That's very odd. I would be willing to bet that CoreHoster did not pay taxes to the government. You have to be a registered business for that
Posted by bgsebiosjr, 04-20-2009, 10:43 AM
what is this means? 7.00% GST, this item was charge in my first invoice, and now he charge me this 5.00% GST:
Posted by StartYourServer, 04-20-2009, 10:44 AM
What country is CoreHoster supposedly located in?
Posted by Russ Foster, 04-20-2009, 10:53 AM
Until we picked it up Canada. We will be sorting out the sales tax situation when things are more stable
Posted by imadmin, 04-20-2009, 10:55 AM
usa i think sounds like a scam operation
Posted by StartYourServer, 04-20-2009, 10:55 AM
Are you planning on taxing current/new customers? Also, will the previously taxed customers receive any type of refund?
Posted by HJI Technologies LLC, 04-20-2009, 10:57 AM
The previous customers won't be getting refunds from the new company, most likely from Nick.
Posted by bgsebiosjr, 04-20-2009, 10:58 AM
and even, he always advertising "WHMReseller 3.3" but when i see in my WHM, I found zamfoo, and most of all there is no Fantastico installed in cpanel.
Posted by StartYourServer, 04-20-2009, 11:01 AM
Do you have a Master Reseller or an Alpha Master Reseller account with them?
Posted by HJI Technologies LLC, 04-20-2009, 11:02 AM
Most likely Alpha Master Reseller. The Root Alpha Master Resellers he was selling for was $50 / Month + Setup Fees
Posted by StartYourServer, 04-20-2009, 11:04 AM
The different accounts may be using different software.
Posted by bgsebiosjr, 04-20-2009, 11:05 AM
My package with corehoster is Alpha.
Posted by StartYourServer, 04-20-2009, 11:06 AM
That may be the reason you are using Zamfoo. They may have just used WHMreseller for Master Reseller accounts.
Posted by HJI Technologies LLC, 04-20-2009, 11:08 AM
But then again, he wasn't selling Master Accounts. He was selling ALPHA Master Resellers.
Posted by StartYourServer, 04-20-2009, 11:12 AM
He offers Master Reseller and Alpha Master Reseller. Master Reseller accounts may have used WHMreseller and Alpha Master Reseller account may have used Zamfoo.
Posted by bgsebiosjr, 04-20-2009, 11:14 AM
Ha? so he had a selected clients for who using the soffware? zamfoo or whmreseller? and most of all in my account and sub accounts there is no fantastico installed.
Posted by HJI Technologies LLC, 04-20-2009, 11:15 AM
What I mean is on here, WHT, he was only offering Alpha Master Resellers I believe.
Posted by StartYourServer, 04-20-2009, 11:17 AM
Oh, I didn't understand that part of it. That is not a very intelligent marketing strategy. Most people here know how overcrowded those servers would be getting.
Posted by HJI Technologies LLC, 04-20-2009, 11:27 AM
Yep, he was selling unlimited of those, while smart companies only sell only a certain amount of them per server so that they don't get overloaded/oversold.
Posted by StartYourServer, 04-20-2009, 11:32 AM
How many servers does CoreHoster even have?
Posted by HJI Technologies LLC, 04-20-2009, 11:33 AM
Just one server. green-core was the name I believe. greencore.corehoster.com
Posted by EuShellS, 04-20-2009, 11:39 AM

Posted by k-planethost, 04-20-2009, 11:39 AM
the fact is that the server is back on rus recreate my account cause i have some issues with it. If nick decides to get out of business i respect that. I wish the best for the new company that take care the core with no downtimes on the server genltlemen
Posted by StartYourServer, 04-20-2009, 11:46 AM
I don't think that there was anyone who had issues with the company itself. It was the people who work for the company that people had problems with.
Posted by HJI Technologies LLC, 04-20-2009, 11:51 AM
Exactly. The way the staff modeled themselves in front of others has a huge impact on the company's reputation.
Posted by StartYourServer, 04-20-2009, 12:30 PM
I do think that the new company will do a good job managing CoreHoster It may take awhile to correct their reputation
Posted by k-planethost, 04-20-2009, 12:30 PM
i see unfortunately this kind of business is very fragile and all have to be carefull in the way that we speak to customers and other members. what you think about the new company and their staff do they know how to run properly this kind of business ?
Posted by HJI Technologies LLC, 04-20-2009, 12:39 PM
Yes, they know how to run a true business.
Posted by Trentini, 04-20-2009, 04:20 PM
As for me, Nick did a nice job while he was taking care of corehoster. People should understand, there may be some suituation for these kinda bad things. I remeber WHT also been hacked by a hacker. What you can say for that? On nick:: You should be prepared to defend yourslef. For the new company, they have lot of chance to drive organic traffic, if the do allow the same plans what Nick offered... Last edited by Trentini; 04-20-2009 at 04:24 PM.
Posted by Russ Foster, 04-20-2009, 04:35 PM
Right figured here would be a good as place as any to update people on how things are. At the time of writing we have no open support tickets (though I don't think that will last long) and it has been a very very long day for me putting things back together and fixing a messy server. We've audited it and it *seems* everything is ok but we aren't taking chances and putting on extra bits and bobs to be safe. Customers also seem quite understanding with us which is nice for a takeover Rus
Posted by HJI Technologies LLC, 04-20-2009, 04:50 PM
Good to hear that. Just a note, in my accounts WHM, the 'Alpha Area' for the Alpha Master Reseller won't let me in. Domain: theprozone.org
Posted by Russ Foster, 04-20-2009, 05:05 PM
Drop in a support ticket for that Thanks
Posted by HJI Technologies LLC, 04-20-2009, 05:06 PM
I suppose at the main CoreHoster website client area?
Posted by rileez, 04-20-2009, 09:43 PM
Nick, If you see this please stop hiding a come out to clear up some issues you still have with past clients. Check You PM Sir! If anybody has another way of contacting him by personal email or whatever please point him to this thread and maybe tell him to read his PM's.
Posted by tzec, 04-20-2009, 11:58 PM
Im a new client (3 days) from corehoster.com, clients know that corehoster was sold but clients cant access to our accounts, the new provider encourage us of sending an email but at least me I have not recived a solution since 6 am at this time in Mexico city is 9:42pm, I also fill a dispute a paypal issue but it was closed because corehoster.com told them all was ok, I dont se "all is ok" I cant access my panels.
Posted by Trentini, 04-21-2009, 12:51 AM
As a2b2 said, you should send a request though support ticket from Corehoster.com as usual, or you should send a direct mail support@corehoster.com (which was used to support ticket I guess) OR please send them to support@vaserv.com with the subject COREHOSTER Hope you will get positive reply... Last edited by Trentini; 04-21-2009 at 12:54 AM.
Posted by JohnCS, 04-21-2009, 01:40 AM
Corehoster is still have IP blocking issue. Look likes down at my end at this time. Any body else have this issue?
Posted by tzec, 04-21-2009, 03:09 AM
yes ia hvae the same problem
Posted by Russ Foster, 04-21-2009, 03:16 AM
Please open a support ticket then Rus
Posted by tzec, 04-21-2009, 03:31 AM
yes the same problem about ips
Posted by tzec, 04-21-2009, 03:34 AM
it seems tha ab2b is here online but my tickets are unattended, Nick at least resolved tickets in less than 10 seconds at least with me
Posted by tzec, 04-21-2009, 03:38 AM
I summited ticket since yesterady today 2:39 am Mexico City hour and it is unresolved how you can say that?
Posted by Russ Foster, 04-21-2009, 03:41 AM
Well I have no concept of your ticket ID and we are working through open tickets as quickly as possible. There are a couple of hundred customers that need support and we will get to yours as quickly as possible
Posted by tzec, 04-21-2009, 04:07 AM
my ticket id is 113906 but you only give answers and no facts on activating my account
Posted by Russ Foster, 04-21-2009, 04:10 AM
WHT is not our support desk. If you need further help or information please use the corehoster help desk Rus
Posted by tzec, 04-21-2009, 04:13 AM
It is what im saying this id is from corehoster help desk but Im unatended
Posted by Russ Foster, 04-21-2009, 04:15 AM
You've already placed updated on the ticket. IF you need more help please put another update on the ticket
Posted by JohnCS, 04-21-2009, 06:31 AM
FSCK VPS is much bater then Nick. Very Fast support then Nick.
Posted by kjmcculloch, 04-21-2009, 11:11 AM
In my opinion Nick will only crawl back from under his stone in a few months when he's opening his new 'company'. He was always very friendly to begin with, but as time went on I noticed a change in his attitude. It was almost like he couldn't be bothered with his customers. The customers who gave him his money every month. The final straw with me came after his servers went back up recently. I believe having a problem with your server isn't so important as how you deal with your clients. And Nick was awful. He sent an email offering 3 months free hosting, Great! I thought. But when I contacted him, guess what? It was only open to people who contacted him within 24hrs and he didn't get my email! He offered 1 month. Of course I'm now with someone I hope is far more trustworthy than Nick. But you never know until you experience that problem, and often by then it's too late. So good luck to the new corehoster, but I'll not be a part of it's future. Kris
Posted by Dustin B Cisneros, 04-21-2009, 12:23 PM
Wow thats pretty sad.
Posted by k-planethost, 04-22-2009, 08:10 AM
leave them some time and they will sort it out everything. To mine case the tickets were responded immediately. At least the bacic that we have for proper setup of the account and activation of alpha plugin.Even i think that they have 24 hours service Dont forget that they get a whole mess with the machine needs time i think about a week for getting everything back to normal
Posted by bgsebiosjr, 04-22-2009, 11:15 PM
yes, the new corehoster support is very fast to reply. but now, i can't access again the corehoster.com. i think my isp ip was block to thier firewalls.
Posted by rileez, 04-22-2009, 11:45 PM
Yes support is pretty fast however, Things are still pretty bad as far as the server goes. I have been blocked out twice and my WHM has lost all the options on my main account and lost all options on the account under it. Now my main account is lost and cant login through it even though I can still login with an account I made under it. Everything is going through a loop. I keep having to access the ticket area with proxy.org I tried to get my refund from Nick (original owner) but has did nothing but ignore me in every which way I tried to contact him. I myself feel embarassed to be going through all of this. Good thing I dont have anything on there that is worth while. This is pretty bad!
Posted by bgsebiosjr, 04-22-2009, 11:49 PM
Yes same to my situation here, but maybe they are now on fixing mode the server. by the way, my cpanel have not yet a fantastico software, this is my pending reqeust from nick since i was signup. i also embarassed to my clietns because there is no fantastico installed, i always promise them to setup later. Last edited by bgsebiosjr; 04-22-2009 at 11:52 PM.
Posted by rileez, 04-22-2009, 11:53 PM
I think that he had Installatron on there instead. Im not sure though because I havent yet made it to cPanel.
Posted by bgsebiosjr, 04-23-2009, 12:25 AM
Nothing even installation, but nick should follow of what he was post to thier advertisement. and instead of whmresellr he insall zamfoo. and most of all he charge me a tax. i dont understand this kind of guy "nick" from canada.
Posted by rileez, 04-23-2009, 01:35 AM
Yeah well he pretty much blew me off when I inquired about the free billing script. Im done with this host I can say. The server shouldnt take this long to fix even after getting a restore if having needed one. Its only $14 down the drain, Not much of a loss. Im done with it.....
Posted by k-planethost, 04-23-2009, 02:01 AM
Nick was offering i host as well they say that they wouldnt do monthly leases for the script. For the momment i have an issue lets see if they sort it out. I have whmcs on my other server which is fully intergrated with the script when a customer pay the package is autocreated. I try to setup core as well on wmhcs remote key etc eveything ok but the core server blocks the whmcs from auto creation cause it is in other domain
Posted by Robert vd Boorn, 04-24-2009, 09:04 PM
Not for me so far, sadly. My website has dissapeared a day ago (which is prepaid till April 2011...), my client account doesn't excist anymore and none is even responding to the ticket I created.
Posted by darkeden, 04-25-2009, 11:42 PM
is corehoster staying open there site is still up? I just didnt like the fact they they majorly oversold
Posted by rileez, 04-25-2009, 11:53 PM
Corehoster is under new ownership yes. Are you a customer?
Posted by johannes, 05-02-2009, 05:09 PM
I got a alpha reseller on special and had hassles from the start. I must say whenever i send a ticket Nick was very help and the response not bad. When the server got hacked his response was no good. i just logged into my account again and all is messed up and not working and i only found out today a new company took over. There is something about Nick that i should mention and if i am wrong i apologize. Last year i had a reseller account with prontohost and the server was very good and support tops. The one day i felt i had to move my account asap as the support tickets just wasn't answered. Well many people got cough as the server went down a few hours later and i was glad i could move all accounts in time. At prontohost there was a support guy by the name of Nick and this nick answered the tickets in the same style as Nick from as i am sure as you all know the way you write you can always see if it is the same person. (i mean look at my wierd writing style ) I think that Nick is this Nick Anycase my tickets is being answerd promptly now and it sounds like the new support knows what is going on
Posted by bgsebiosjr, 05-02-2009, 07:25 PM
Hello, We dont say that, maybe they are busy right now, by reviewing the policy and server management.
Posted by k-planethost, 05-03-2009, 02:41 AM
whats wrong with the server again?
Posted by johannes, 05-03-2009, 03:53 AM
My last ticket to corehoster was 13 hours ago. i was promised they will correct my NS and sort out the permissions. I have just checked and none of the promised work was done 13 hours later
Posted by k-planethost, 05-03-2009, 03:58 AM
is not only the nameservers server is not even accesible from the ip
Posted by johannes, 05-03-2009, 04:08 AM
Not sure what you problem is but i can access the main site and my domain on http http://www.cw0.net
Posted by k-planethost, 05-03-2009, 04:13 AM
me my frend i cannot even access your webpage
Posted by johannes, 05-03-2009, 04:17 AM
Well sorry to say then you have an ISP problem and not corehoster server - what is you domain you are using so i can check from myside
Posted by gEmnet, 05-03-2009, 12:52 PM
Maybe the solution is that they banned your ip. It's not exactly a corehoster fault (well, honestly is a big fault) it's just that they are not able to configure the firewall!! It's not the first time that they ban an IP for many cPanel (they say with wrong username and password, but my browser store passwords so it's impossible) connection attempts. Ask them to flush the IP ban list, and you will be able to see your website.
Posted by bgsebiosjr, 05-04-2009, 05:38 AM
Who is the new owner of corehoster? because corehoster.com now has been parked.
Posted by johannes, 05-04-2009, 06:02 AM
Well it looks like i got suckered again - i can still access my account but my request to rectify problems is unanswered
Posted by johannes, 05-04-2009, 06:59 AM
Hi, i have and update on the new owners or shall we say now old owner of corehoster.com i send an email to VAServe LTD -------------------------------------------------------------- 1st Email send Hi, We were told that your business took over corehoster.com Tickets was answered but now stopped and the corehoster.com domain is park Can we know what is going on. My domain used was cw0.net Thanks Johan Reply ------------------------------------------------------------------------------------ johan, Your ticket has been received, one of the staff members will review it and reply accordingly. Listed below are details of this ticket, Please make sure the Ticket ID remains in the subject at all times. Ticket ID: FBQ-230831 Subject: Message from Johan Department: Support Priority: Low Status: Open You can check the status or reply to this ticket online at: http://support.vaserv.com/ Email: ************ Password: ********* Please do let us know if we can assist you any further, VAServe LTD my Reply and response from support -------------------------------------------------------------------------- Hi, Thank you for your reply Can you tell me who the new owner is please Greetings Johan Hello Johan, ------------------------------------------------------------- I am afraid that we have sold corehoster.com last week to new owner's hence do not have any access to this anymore. New corehoster owner will most probably be getting onto this soon and we wish you all the best luck with it! ------- Sincerely, Vladimir Neskovic http://www.a2b2.com - Reseller, Shared, Managed VPS and Dedicated http://www.cheapvps.co.uk - Cheap UK and US VPS with OpenVZ, cPanel, Directadmin and HIB. http://www.media30.co.uk - Quality shared & reseller hosting. ShoutCast, domain registration and SSL services. http://www.vaservhelp.com/forum/ - VAServ Forums! http://www.vaservhelp.com/wiki/ - Wiki Ticket Details Ticket ID: FBQ-230831 Department: Support Priority: Low Status: Closed Second response and my reply ------------------------------------------------------------- Hi, So what you are saying is that although you know me as being a client of your got scammed and lost money as i was you client when Wayne answered my ticket you are just going to watch all being ripped off as when i was your client you never informed me of the now new owner. Well how can we get hold of Nick then greetings Johan --------------------------------------------------------------------------------------------- Hello Johan, We would be more than happy to provide you with this information but due to a non disclosure agreement we signed up, we are not to release any of such details publicly. Thank you for understanding. ------- Sincerely, Vladimir Neskovic http://www.a2b2.com - Reseller, Shared, Managed VPS and Dedicated http://www.cheapvps.co.uk - Cheap UK and US VPS with OpenVZ, cPanel, Directadmin and HIB. http://www.media30.co.uk - Quality shared & reseller hosting. ShoutCast, domain registration and SSL services. http://www.vaservhelp.com/forum/ - VAServ Forums! http://www.vaservhelp.com/wiki/ - Wiki Ticket Details Ticket ID: FBQ-230831 Department: Support Priority: Low Status: Closed And now no response ????????? Maybe VAServ would care to repond
Posted by Mark Muyskens, 05-04-2009, 07:05 AM
Looks like they did respond. You were sold.
Posted by Vlada, 05-04-2009, 07:10 AM
I've personally responded to all your emails today. Furthermore I've got in touch with the company who acquired Corehoster.com for you and asked for new owner's attention regarding this so it is pretty much down to them. We have no responsibility over this whatsoever, but still are trying to get people into the right direction, and I do wish you best of luck in getting this sorted out.
Posted by Wayne-R, 05-04-2009, 07:13 AM
Hello, My company took over the accounts with Corehoster late last week in order to keep the momentum that VAServ started, and bring everything back up and running as they should be. At this point, I have also learned that the domain name is now parked (Nick is the only person that could have done this, with cruel intentions?). Anyone that has an issue with their Corehoster account - PLEASE send an email to support@bluedotted.com , add 'COREHOSTER' as part of your subject line and a support ticket will be created. We will work as hard and as fast as possible to get things back online for you.
Posted by Wayne-R, 05-04-2009, 07:15 AM
Johan, PM me, or send an email to support@bluedotted.com ... you didn't get suckered on anything, I've been working with your ticket and need to get the corehoster domain/helpdesk available again before anything can happen here. We are working on this.
Posted by k-planethost, 05-04-2009, 07:19 AM
me i get sorted imediately yesterday thanks the ip was banned finaly this is the email for communication if server is down? support@bluedotted.com
Posted by Wayne-R, 05-04-2009, 07:34 AM
Glad to hear your IP ban was sorted. Yes, Blue Dotted is the company which took over Corehoster clients from VAServ - every one of my staff is aware of what is going on with Corehoster and can help answer questions. The domain has been parked by Nick, and resolving this specific issue is now completely out of our control, so here's what we are going to do about it. Here are some quick and dirty things to note which are important: Corehoster.com will rebrand today to another hostname, this will be announced hereAnyone using corehoster.com NS, their sites would be down right now, new NS will be announced ASAP.Anyone using private NS would not be affected, we have complete control over the server, and no IP changes or server moves, etc. are happeningCustomers with issues may send an email to support@bluedotted.com TEMPORARILY while we resume service to clients, once the main domain is back online support queries should be directed there of course. Sorry this notice is not a complete and official sounding announcement, this is the last thing we expected to happen today. Contact me/us with any questions and this will be handled.
Posted by Robert vd Boorn, 05-04-2009, 07:35 AM
So we are flying around again? What will happen to the current customers? I prepaid my package for 2 years (yes, stupid... but oh well ), so I'd like to know who has my money now then and if I can expect that my package will be active for those 2 years also.
Posted by Wayne-R, 05-04-2009, 07:40 AM
Simple, customers get what they paid for. If you paid for 2 years, you get 2 years - and believe me, a much better 2 years than the last few weeks have been. The important thing at this point is bringing the main site and nameservers back online.
Posted by Robert vd Boorn, 05-04-2009, 07:42 AM
Thanks for the reply. Looking forward to it !
Posted by gEmnet, 05-04-2009, 08:30 AM
Ok! Ok! Ok!! A breaking new for you all, I can still enter to the only one domain I have with corehoster and I found that the new "maintainer" is techedgeindia.com They updated my ns to ns1.techedgeindia.com and ns2.techedgeindia.com. If you are still trying to enter your cpanel, follow this link and use your username and password to enter in! I hope to be helpful for you all http://208.43.30.188:2082 Edit: lol, am trying to buy the corehoster.com domain.. ahahahaha Edit: Damn, it's taken.. lol
Posted by Wayne-R, 05-04-2009, 08:49 AM
tech edge india.com is a customer of ours, and since their NS point to the server you are on... this is why it works
Posted by Wayne-R, 05-04-2009, 08:59 AM
As an update to this: We are re-branding the DEAD corehoster.com brand to HostLynx.com. The website is online and available under the new domain name (may still need propagation depending on your ISP), we are still updating the website to reflect changes so please pardon any bad links if you immediately find one. We are reviewing and contacting everyone that was impacted by the nameservers going down due to the domain being parked. Again, those on private nameservers were not affected. Some important links: New main website: http://www.hostlynx.com Billing/support: http://www.hostlynx.com/clientsarea/ New primary nameservers: ns100.hostlynx.com ns101.hostlynx.com Main hosting server cPanel/WHM URLs: cPanel - https://208.43.30.188:2083 WHM - https://208.43.30.188:2087 Support Contacts: Billing/support: http://www.hostlynx.com/clientsarea/ *If the above link does not resolve for you, please contact: Email: support@bluedotted.com Web: http://support.bluedotted.com The BlueDotted links are temporary to be used during the issue at hand. Semi official announcement: I worked out a deal last week with Rus (VAServ) to take over the corehoster customers and help everyone get any remaining issues resolved after the trouble with Nick a few weeks ago. VAServ can publicly confirm this, and we have given them permission to pass along our support contact details if anyone should request information from them regarding the former Corehoster of course. Corehoster.com is considered a dead brand at this point in time. With the bad press Nick brought, it's almost better off that a re-brand was forced so quickly by him parking the domain name. More updates to follow. Last edited by Apolo; 05-04-2009 at 06:19 PM. Reason: Edited as per user request
Posted by Vlada, 05-04-2009, 09:20 AM
Hi folks, This is official announcement from our side as well. Last week, BlueDotted LLC performed acquisition of former CoreHoster.com (current HostLynx.com brand) and is currently fully responsible for it's respective clients. We at VAServ LTD were happy to found Wayne and his team, who appear to be mature and responsible enough to carry this one properly. I regret to hear about today's inconveniences over a parked domain, but it seems to be that BlueDotted guys are now on top of this, getting things resolved in a timely fashion. On a personal note I believe that all clients will be settled just fine and that will receive outstanding service from BlueDotted LLC. Best regards
Posted by Wayne-R, 05-04-2009, 10:28 AM
Sorry, I provided a bad link in error earlier: Billing/Support: http://www.hostlynx.com/clientsarea/ Again, please use the support@bluedotted.com email address if you have trouble logging in, or any other issues so my team can address it.
Posted by johannes, 05-04-2009, 10:39 AM
Hi Wayne, thanks for the response and glad you busy resolving the issue- looking forward to host with you guys Greetings Johan
Posted by gEmnet, 05-04-2009, 02:50 PM
Am really glad to know that all is well what finish well but it seems to be clear that I will never have a refund! lol, so for one year I will have an alpha master reseller account that I will never use.. wow! Can I re-sell it to someone interested? If yes.. I hereby sell my Former-CoreHoster AlphaMasterReseller account for $50. Who wanna catch this offer? (obviously am joking, I hope you will do a good job and maybe I will maintain my account)
Posted by newmember, 05-04-2009, 11:58 PM
I have two important questions for Wayne - the owner of hostlynx.com and bluedotted.com: 1) For how long can you guarantee the prices now shown at hostlynx.com (which are the prices originally set by corehoster.com)? I noticed that at bluedotted.com prices are higher; so will prices be raised at hostlynx.com also? 2) Can you honor the 99.9% uptime guarantee? The previous owner couldn't, as you probably know. If you don't plan on raising prices and if you can honor the 99.9% uptime guarantee, I'll be hosting about a dozen sites with you. But if not, then please let us know now! I wouldn't want to transfer my sites to this server only to have to move them again later. Thank you P.S. I did send these questions to support@bluedotted.com but I got no reply
Posted by Wayne-R, 05-05-2009, 06:36 AM
newmember, A reply was posted to your ticket yesterday at 5:20pm EST, I'll post (most) of it here: -------------------------------------------- Hello, Thank you for the ticket. More than happy to answer your questions: 1. I cannot guarantee specifically how long the prices will stay *exactly* as they are, we do plan to review the packages/pricing within the next 30 days and modify the packages a bit. Will the prices go way up? No, hostlynx.com will be a budget pricing provider just like corehoster.com was. The prices you see on bluedotted.com reflect a different target market, which are willing to pay more for a premium service than the clients we are marketing to with hostlynx.com. So, short answer - the prices will stay roughly the same, and every customer is able to stay on the exact plan that they are on now.. we would not force any increases or plan changes. 2. It is our goal to provide 99.9% uptime, yes. We have a very qualified support team who will be monitoring HostLynx.com server(s), along with 24/7 external service monitoring, and currently we have audits scheduled twice per day for the HostLynx.com servers (point of this is to catch abusive accounts and remove any offending material promptly so other clients are not affected). Over the next 2 weeks you can expect to see some changes to the website, mainly the TOS and AUP being updated, and clients will be notified of this as well. The current TOS is rather poorly put together, so we want to be sure everyone knows what is allowed and what is not. It's important to note that when I talk about a TOS update, I do not mean "if you have a busy account you will be suspended", but rather that we will be watching for real resource abusers, phishing schemes, potential fraudsters, etc. which detract from the service. I'm well aware the previous owner was not able to meet 99.9% (or even close to it recently), but to me, it's rather clear why. That's about as honest as I can answer, and I hope I covered your questions Thank you, Wayne --------------------------------------------
Posted by johannes, 05-05-2009, 06:55 AM
Oh well, seems my account cw0.net is now in a worse state than before and nothing have been fixed as yet - no private nameservers, no alpha reseller active not sure what to do should i be or or or or Last edited by johannes; 05-05-2009 at 07:01 AM.
Posted by Wayne-R, 05-05-2009, 07:05 AM
Well, personally, I that you'll be before we both get or On a serious note, you do have private NS, and a reply to your ticket (within 7 minutes I might add), and we're fixing other permissions issues with your account now.
Posted by shc-boomer, 05-05-2009, 11:39 AM
Could I ask you for the location of the server. I just ordered and want to update my clients on a new location for service and new plans. Thanks, Kenneth
Posted by johannes, 05-05-2009, 11:50 AM
Hey wait i am in line here first - stop jumping the line as i have net been served yet
Posted by Wayne-R, 05-05-2009, 03:05 PM
You're at SoftLayer then currently. Some accts may be split off to our equipment at Net Access Corp (nac.net) in the future.
Posted by Wayne-R, 05-05-2009, 03:05 PM
Almost there
Posted by johannes, 05-06-2009, 03:08 AM
Hi Wayne , Now i am again - but i am always For Nick we extend a of fellowship to you as there is hope for you Thanks to the support of http://bluedotted.com to get all back to normal and as the new owners of corehoster (now http://www.hostlynx.com/ ) i am sure all things will now work out. To Wayne thanks for you help in this matter - be blessed Greetings Johan
Posted by shc-boomer, 05-06-2009, 08:58 AM
Awesome Thanks for the info!
Posted by Wayne-R, 05-06-2009, 09:08 AM
No problemo. Please submit a ticket if you want/need network specs, info will be on the site at some point but is not yet.
Posted by bgsebiosjr, 05-06-2009, 09:16 AM
Wayne is deferent from others, he and his team is the best to support and the servers working great now. He help me to recover my clients account.. You're the best Wayne.
Posted by k-planethost, 05-06-2009, 11:14 AM
here you say for moving probably on a new network if i understand it well? will it be soon ?
Posted by Wayne-R, 05-06-2009, 12:40 PM
The plan is not to mass-move current customers to a new network, no. Maybe individual accounts if needed, or at some point we may start provisioning new accounts in NAC, simply because we have a fair amount of equipment in this facility already, which we own. If you're concerned or worried about some big migration to a new server - that is not in the plans.
Posted by johannes, 05-07-2009, 03:09 PM
This server seem to be messed again. It was working fine and then the default nameserver went crazy again. At the moment no ns again. Currently i cant ping the main site or my domain so am not sure if my ticket got through.
Posted by k-planethost, 05-08-2009, 03:32 AM
the same with the nameservers me yesterday when i place a ticket i get a 404 error but the ticket was submitted. i think there is a problem with zamfoo plugin as long as i have a look on the account they have deactivated for the moment. The last two days the alpha plugin takes ages to load something probably is wrong with it
Posted by Wayne-R, 05-08-2009, 06:11 AM
Please submit a ticket. If you have already and have not gotten a satisfactory answer, PM me your ticket ID.
Posted by k-planethost, 05-08-2009, 07:22 AM
i had placed one yesterday finally i send you the link by pm ok
Posted by bgsebiosjr, 05-08-2009, 07:28 PM
Where is the webhosting store? i got forbidden error, and when i send an email i got replied back with errror. Forbidden You don't have permission to access / on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. Is there any announcements? Thank you.
Posted by Robert vd Boorn, 05-08-2009, 07:52 PM
Down again?
Posted by Wayne-R, 05-08-2009, 08:14 PM
It's being tended to.
Posted by Robert vd Boorn, 05-08-2009, 08:19 PM
I actually managed to access cpanel on 1 of the websites hosted and the whole directory is empty. I hope you guys have backups or something. o.O
Posted by bgsebiosjr, 05-08-2009, 08:21 PM
No, i'm just asking the web hosting store, the server is working so fine for me, and wayne and his staff is very helpfull. there is no problem with the servers. because i was remembered that he separate the website store from the server. but i think the forbidden is not a reason.
Posted by Robert vd Boorn, 05-08-2009, 08:23 PM
Guess it's just me than, damn
Posted by Wayne-R, 05-08-2009, 09:11 PM
It's not, there's an interesting permissions issue going on. We're getting to the bottom of it and will have everything back up and running as soon as we can.
Posted by k-planethost, 05-09-2009, 02:53 AM
we run out of disk space on the server thats why we get all these errors? Disk /dev/sda8 (/tmp) 9 % Disk /dev/sda1 (/boot) 25 % Disk /dev/sda2 (/var) 64 % Disk /dev/sda3 (/usr) 99 %
Posted by hoangth, 05-09-2009, 04:02 AM
Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@hostlynx.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Yesterday they suspended my account for 1 hour. Now is error again.
Posted by Robert vd Boorn, 05-09-2009, 05:39 AM
And now it's gone again...
Posted by Wayne-R, 05-09-2009, 05:48 AM
Hello, Please again use the following support contacts while we work through the issue: Support Contacts: Email: support@bluedotted.com Web: http://support.bluedotted.com The BlueDotted links are temporary to be used during the issue at hand.
Posted by EuShellS, 05-09-2009, 06:40 AM

Posted by p2brin, 05-09-2009, 06:59 AM
why its happening again and again... when will be everything oOk?
Posted by johannes, 05-09-2009, 07:32 AM
server is down my side - maybe it is now the time to record all clients - press delete - reformat drive - and fresh install my domains http://www.cw0.net and domain http://iamtheproudownerofthelongestd...wideworld.com/ Server Error The following error occurred: [code=CANT_CONNECT] Could not connect because of networking problems. Contact your system administrator. Please contact the administrator.
Posted by k-planethost, 05-09-2009, 08:42 AM
the guys probably their working to apache project httpd (2.2.11 (Unix)) failed i think they need time to sort it out this bad luck when yesterday they sort it out the zamfoo plugin i dont know if the plugin cause all this mess to the server
Posted by Wayne-R, 05-09-2009, 09:13 AM
There are some critical errors that are being recovered from. We will be moving the main site to another server shortly so that the helpdesk is available and all future updates will be posted through the desk. My staff is not on WHT, so it's hard to provide accurate updates on a forum. I can assure you however that we are working as fast yet efficiently as possible to bring all sites back online.
Posted by hoangth, 05-09-2009, 09:53 AM
How long you need to bring all sites back ? Now is more than 5 hours.
Posted by EuShellS, 05-09-2009, 10:50 AM
Server is back
Posted by EuShellS, 05-09-2009, 10:55 AM
LoL, server down again
Posted by amrkl, 05-09-2009, 11:32 AM
still down?
Posted by p2brin, 05-09-2009, 01:10 PM
yeah its still down
Posted by ItsRetroBby, 05-09-2009, 03:50 PM
This thread seems too be Server is up Server is down Server is up Server is down Server is up Server is down Server is up Server is down and you get my point
Posted by Nandos, 05-09-2009, 04:17 PM
btw hostlynx.com seems to have been moved to another server...so it's up
Posted by Wayne-R, 05-09-2009, 04:44 PM
Currently, client sites are being restored from backup in order to preserve data integrity and avoid any possible issues. hostlynx.com helpdesk should be online within an hour, ran into a few delays unfortunately. Clients are still encouraged to email support@bluedotted.com to submit a ticket with any specific inquiries while the HostLynx helpdesk is being brought back up.
Posted by p2brin, 05-10-2009, 12:21 AM
How much time it will take now?
Posted by shc-boomer, 05-10-2009, 02:43 AM
Down now still... Good thing I haven't added anything yet.
Posted by k-planethost, 05-10-2009, 02:47 AM
when you think the machine will be ready ?
Posted by p2brin, 05-10-2009, 03:20 AM
i'm checking again and again. its still down.
Posted by hoangth, 05-10-2009, 03:21 AM
Wayne R reply my ticket 7 hours ago and say : "Websites will come online as they are restored, but you may still notice intermittent downtime for the next 8-10 hours as we continue to restore accounts and make appropriate configuration/security adjustments." Not so much time more but now i think this server 8x% uptime :-) Last edited by hoangth; 05-10-2009 at 03:30 AM.
Posted by amrkl, 05-10-2009, 05:07 AM
server still down. long long..... how many days/ hours / minutes ???????????????????????????????????????
Posted by johannes, 05-10-2009, 05:14 AM
hey man it will be faster just to create a new account for me rather than a backup as i had no account on there yet (good thing) my main account is cw0.net with alpha so go for it and i can wait
Posted by Wayne-R, 05-10-2009, 06:26 AM
Unfortunately data transfer is going waaaaay slower than it should across servers on SoftLayer's network. They are looking into the issue for us and I hope for a resolution as we still have many accounts to create. That said, our helpdesk is functional and tickets to the helpdesk are really the place to get this information as I said.
Posted by p2brin, 05-10-2009, 06:39 AM
Wayne-R Can you please tell us how much time it will take?
Posted by bgsebiosjr, 05-10-2009, 06:51 AM
i'm getting serious with this outage, because i'm freezing here, i have new cliens signup, until now i cannot reply their emails because, i do not know how i explain them. please... i have nothing to do here. thanks..
Posted by p2brin, 05-10-2009, 07:00 AM
yeah you are right bgsebiosjr! Clients will be unhappy with your Site because of this down time.
Posted by EuShellS, 05-10-2009, 08:40 AM
It seems that while they removed all of the server
Posted by shc-boomer, 05-10-2009, 09:39 PM
Any updates?
Posted by Josh-D, 05-10-2009, 11:33 PM
Wow, I am sorry to see you guys are still having so many problems. If anyone needs any help, let us know.
Posted by p2brin, 05-10-2009, 11:51 PM
the server is up but some of my sites are still not working i'm unable to login in Cpanel of any account.
Posted by EuShellS, 05-10-2009, 11:55 PM

Posted by p2brin, 05-11-2009, 12:35 AM
it means that they are putting data in new server or something like that. here are there ip's 208.43.30.189 208.43.30.191
Posted by EuShellS, 05-11-2009, 02:18 AM

Posted by tzec, 05-11-2009, 03:16 AM
we want to enter to our cpanels
Posted by amrkl, 05-11-2009, 04:10 AM
I think they are vanished. And again they are trying to sale
Posted by k-planethost, 05-11-2009, 07:30 AM
yes nobody is bothered to answer the tickets is it difficult to upload the backups? you should now that gentlemen that a server like this with almost 500 domains on it you shoyld pay money to softlayer to keep backups safe on their network.it is difficult to upload a couple of giga and manage the tickets also you need about one day of restore even more dont charge softlayers network after easy come easy go
Posted by JohnCS, 05-11-2009, 08:46 AM
I think its again gone and may not up again.
Posted by Wayne-R, 05-11-2009, 08:58 AM
For everyone that is speculating here: - Are you clients? - Do you have tickets into the helpdesk (either of the 2 that have been offered)? And some random facts in reply to some of the posts I've read: - Accounts are 90% restored, if you cannot access one of your domains/accounts, submit a ticket and it will be addressed as quickly as possible. Based on current progress, I'd guess the balance will be restored within ~4 hours from now. - Backups are kept off server for security reasons. The initial plan to restore accounts was not going effectively, so we regrouped and went with "plan B"; unfortunately we had a few private network issues that were out of our control which caused delays, we worked with it and were still moving data as fast as possible. Moving all of the data from backup to the server took a VERY long time. - Bills are paid thank you very much. - We walked into a very unfortunate situation, and are doing the best possible to make things run smoothly here. We've lost money, time, and increased the stress levels. I can assure you that my team is very capable, very qualified, we aren't a couple of kids playing around after school, and the issues that happened during this restore of accounts will change the way backups and restore policy are handled for HostLynx. - Because of strict firewall rules currently, there's a chance if you have an account on the server you were trying to access... that you may be blocked. Send us an email. Again, though this forum is about provider outages, it is not our helpdesk and that is really where specific issues should be addressed. If you cannot get to HostLynx.com for some reason, we've provided another email which is hosted on an entirely different network. I hope I've answered all your questions.
Posted by Wayne-R, 05-11-2009, 08:59 AM
And what information do you base this on?
Posted by k-planethost, 05-11-2009, 09:50 AM
nobody say that you are going to disappear or you are kids and you dont know your jobs. Circumstances like this always increased the stress levels as you said before. Almost 3 days downtime is bad for everybody business you know that. Anyway that happen now if you keep the server steady from know on everybody will be satisfied. Finish your work now as long as i speak with jason you need a couple of time more for adjestments for the alpha plugin fair enough will wait for that also to get sorted properly this time
Posted by JohnCS, 05-11-2009, 10:11 AM
Yes, I am 100% agree with k-planethost, I think all clients was very happy after chage of owner and at the same time down again for almost 3 days. Dear Wayne-R, We just wanna solution of this down time again and again which is cause of big stress for all. I know your are working hard but the solution will be permanent.
Posted by Wayne-R, 05-11-2009, 10:35 AM
linux2k - You're right, and I agree 100% with you. As always, anyone with issues, please kindly send in a ticket so we have information handy to fix it for you.
Posted by k-planethost, 05-11-2009, 01:08 PM
why apache fail that time? ubuntu is from the most steable system that is used on the market. Was it from configuration and the server returns so many errors? Last edited by k-planethost; 05-11-2009 at 01:15 PM.
Posted by shc-boomer, 05-11-2009, 02:49 PM
Working for me again, Thx!
Posted by bgsebiosjr, 05-11-2009, 08:50 PM
So Now, we know wayne and his team working hard about this matter, and most of all we know the situation that they are restarting the services of the server because of some unknown issues due the previous management, So we should wait and we give wayne and his team a little encourage even in a moral support, so that they can give attention to thier jobs. About the business with our clients, this is our own way to give them a satisfactory explanation. Thank you. Last edited by bgsebiosjr; 05-11-2009 at 08:53 PM.
Posted by p2brin, 05-11-2009, 11:06 PM
I think the server is down again.
Posted by shc-boomer, 05-12-2009, 01:00 AM
Yeah looks like it!
Posted by shc-boomer, 05-12-2009, 01:24 AM
Looks like I can access my WHM but I can't create packages or accounts on http://eecssd.com/
Posted by k-planethost, 05-12-2009, 02:26 AM
the same here
Posted by hoangth, 05-12-2009, 08:03 AM
Now they block my ip. Not answer ticket. I cannot access to my site, cpanel etc. Anyone please help me check my site it-share.net.
Posted by k-planethost, 05-12-2009, 08:54 AM
you domain if i click it returns me the following error Forbidden You don't have permission to access / on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Posted by hoangth, 05-12-2009, 09:11 AM
Thanks! now Wayne-R help me fix it. All ip from my country blocked. Is so many hacker from Vietnam. right ? And i get problem like this many time.
Posted by shc-boomer, 05-12-2009, 01:50 PM
Still down for me...
Posted by Wayne-R, 05-12-2009, 01:51 PM
And your ticket ID is? The server has been up and functional, just sorting permissions issues as they arise.
Posted by bgsebiosjr, 05-13-2009, 10:40 AM
Is there any priorities? Jason said the server is working fine now. this is not batch processing to solve the issues, or need to submit one by one? i'm waiting here while i'm sleeping, but when i saw this morning, jason said, all are running now, but my problem still can't create, modify, etc.. same problem above. i have so many cliens quits and requesting refunds from paypal. i thought i can help to calm the issues here, thats why i post some moral supports. but in fareness, i've lost here. thank you, i hope this problem will be solve for all clients, not one by one. Last edited by bgsebiosjr; 05-13-2009 at 10:46 AM.
Posted by k-planethost, 05-13-2009, 12:40 PM
yes and no i believe i think they will try to reconfigure each reseller wrights manually and not through unreliable pluggins full of bugs. Since they have root access on the machine they will do it in this way. The issues are two for the moment no account creation and no plugin since the accounts are not configured yet
Posted by Wayne-R, 05-13-2009, 03:47 PM
There was an issue with creating new accounts, which has now been resolved (this affected nearly everyone). The "missing plugin" issue is per-account, and should be requested per-account if you have a specific issue. We're auditing all accounts on the server manually for the sake of accuracy, but this of course would take time, and is less of a priority than specific requests. Any other issues would be per-account, and should be handled as tickets through the helpdesk as I've mentioned before. I'm not trying to sound like a broken record saying that over and over... but we cannot track issues/complaints through a post on WHT. Looking forward to the smooth times
Posted by tzec, 05-14-2009, 01:08 AM
server down again and again and again and again and again and again and again its possible to get a refund?
Posted by k-planethost, 05-14-2009, 03:18 AM
server is up and fully operational as long as i have a look the mod security rules are a bit strict for the moment
Posted by bgsebiosjr, 05-14-2009, 09:56 PM
I think the main issue is Zamfoo plugins. Because after an account has created, all features is working fine. But after we make some change in zamfoo like "Name Servers" after change, then we goto DNS Manage, an error displays: Editting zone yourdomain.com Unable to parse zone: Error while parsing zonedata for youdomain.com: bad IP address, line 30 ...propagated at /usr/local/cpanel/Cpanel/CPAN/Net/DNS/ZoneFile/Fast.pm line 142. And specially the "Configure Settings" is not working and it will cause to turn-off your other account features. Last edited by bgsebiosjr; 05-14-2009 at 10:03 PM.
Posted by shc-boomer, 05-15-2009, 01:20 AM
Looking great now for everything except as above saids... I also don't have Alpha Master rights but I sent in a ticket. Hoping for the best!
Posted by bgsebiosjr, 05-15-2009, 07:40 PM
I can't managed the Account features, even i set check the items in Zamfoo. but when i login the client, still all features and DNS manage are hidden. Anyone can help this? I'm tired submitting this my issues, i have so many tickets with the same issues, but until now there is no solutions. Thanks Last edited by bgsebiosjr; 05-15-2009 at 07:53 PM.
Posted by shc-boomer, 05-15-2009, 08:06 PM
Send in a ticket request... They got to me pretty quickly. Good Luck!
Posted by bgsebiosjr, 05-15-2009, 08:13 PM
i have so many tickets there but no solutions. i always sending same issues. I dont know, i'm the one who lost here. instead i help for moral support, to stop complaining here, but huhhhh. i can't explain it.
Posted by tzec, 05-16-2009, 12:44 AM
Server down again and again why?
Posted by JohnCS, 05-16-2009, 02:22 AM
I think ifd should be uninstalled and csf should be in testing Mode to solve the firewall issue.
Posted by amrkl, 05-16-2009, 12:24 PM
Whats going on server is again down. Every week end server is going for holidays? How can we manage the business / customers? Every days we are loosing customer for server down.
Posted by Josh-D, 05-16-2009, 12:47 PM
I am surprised your still around, I would recommend backing up your files and looking for a new host if you have had this amount of problems and have clients to answer to.
Posted by k-planethost, 05-16-2009, 01:26 PM
you think thats a solution to the problem? i have 3 accounts on three different servers and i didnt pass a day on my life this little time that i am in business without having a problem even small or large to each one.
Posted by Josh-D, 05-16-2009, 01:40 PM
What I mean is for those who have problems and are not getting answers it may be time to look for something else until the host is stable. You cannot function a business when your homepage goes down every other day. Get your main site on something stable and wait for things to come around. Check out http://uptimehost.com/ they offer 100% SLA or money back. Not saying the new owners are not trying, but I keep reading the same few people saying its "up,down,up,down,down,up" and thats not good for anyone.
Posted by shc-boomer, 05-17-2009, 05:55 PM
Yeah I would like to see some stability as well, compensation should be in order for the customers we lost. I lost about 2 in this timeframe. Now, I can't even contact them...
Posted by Wayne-R, 05-17-2009, 07:02 PM
Odds are good that every up/down/up issue mentioned in this thread is firewall/security related. We had downtime last weekend which was covered in this thread, and there has not been a minute of downtime since. The server is monitored from an external network, every 30 seconds for ping, HTTP, MySQL, and all drive partition status. Every ticket goes answered and any issues brought up are being resolved as they are mentioned. No, nobody is going to put CSF in testing mode... what kind of a solution is that? Fact is, things are going to be over-secure at this point, with Nick having been hacked twice... do you really think that we're going to be lenient on security?
Posted by k-planethost, 05-19-2009, 07:16 AM
monitored or not its almost a couple of hours now that my sights myscl based return the following error Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@seatpowerclub.gr and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Posted by k-planethost, 05-19-2009, 07:50 AM
sorted excellent gents
Posted by bgsebiosjr, 05-19-2009, 07:53 AM
Hi sir, Try to check your htaccess syntax, or maybe your php file permission should be 755. Thanks...
Posted by Wayne-R, 05-19-2009, 09:21 AM
Seems it was/is PHP/memory related. It's being worked on currently.
Posted by k-planethost, 05-19-2009, 12:40 PM
the files are in 755 mode bgsebiosjr i obsereved that time that the memory usage was almost at 87 percent now everything appears to work properly
Posted by Wayne-R, 05-19-2009, 08:30 PM
Currently some issues with a cPanel update, techs are working on this server (before someone posts about it )
Posted by bgsebiosjr, 05-19-2009, 08:36 PM
Please send urgent email annoucement if there is an unexpected or force outages and give some outages cause, so that we can relay this to my clients. Because we dont always open the forums here. Thanks. Last edited by bgsebiosjr; 05-19-2009 at 08:43 PM.
Posted by k-planethost, 05-20-2009, 02:29 AM
ok will take long you think?
Posted by Wayne-R, 05-20-2009, 06:57 AM
The main site will be moved within the next 2 days to a dedicated server of its own. This should have done previously, but client issues took priority. I apologize for that.
Posted by bgsebiosjr, 05-20-2009, 07:39 AM
Wayne what happen again to our clients accounts? All are lost again? Are we always doing this kind of troubles every week? Please when we normalize our services to our clients? I'm getting headache about this kind of troubles, especially when the server is down, we dont have any idea what is the cause of outages that we have relay to a bulk of complaints. Thank you.
Posted by shc-boomer, 05-20-2009, 12:00 PM
Yeah, this kind of stuff is becoming weekly. Getting slightly irritated, thanks god I haven't started a major push about this new hosting plan...
Posted by k-planethost, 05-20-2009, 01:02 PM
boss you decide that we had so many accounts on the server and you vanished them hahaha are you going to change server finally? for changes send as an email also ok ips etc
Posted by Wayne-R, 05-20-2009, 01:56 PM
lol All is not lost, but there are some permission issues being sorted unfortunately. Drop in a ticket if you have a specific issue and it will be taken care of. Can request your account to be moved to a new server anytime, I have the next box online and ready. I'm just as tired of discussing 'issues' as you guys are, believe me... a lot of time and money invested/lost at this point :/ Still working towards and looking forward to the reliable & smooth days.
Posted by bgsebiosjr, 05-20-2009, 08:17 PM
Who is this person PAUL E. support from HostLynx? i think he is a new employee and dont know how to use the WHMCS support. I always sending the account information many times, since last night, i have never see my WHM account list and other features is not functioning.. I dont know what this kind of acccount restoration, always asking nonsense questions, becuse we dont know the bulk of sub accounts of our master reseller accounts? Last edited by bgsebiosjr; 05-20-2009 at 08:23 PM.
Posted by k-planethost, 05-21-2009, 01:39 AM
which is the specs of the new machine mate? is it working better than this one if we are going to have issues every day leave me here better hahaaha all af us we lost money personally i am still with my billing system down Last edited by k-planethost; 05-21-2009 at 01:45 AM.
Posted by bgsebiosjr, 05-21-2009, 02:53 AM
What you mean this Wayne? Do you have a new server? If that is good for all of us, so i should avail of that, because i'm almost down and lose with this our situation now.
Posted by k-planethost, 05-21-2009, 04:38 AM
is there any progress with the accounts ?
Posted by bgsebiosjr, 05-21-2009, 04:53 AM
Down again, hostlynx.com we dont have any access to zamfoo plugins.
Posted by k-planethost, 05-21-2009, 05:07 AM
me i dont have access not even to their central page..... wayne when the server is up i should get you a ticket if you can get this account somewhere else mate and i will create the rest of the accounts my hardrive is full of backups
Posted by k-planethost, 05-21-2009, 01:27 PM
whats wrong with the server?
Posted by shc-boomer, 05-21-2009, 08:09 PM
Could someone from tech support please look at ticket #716429. I've been waiting for a response about WHMCS and IHOST.
Posted by bgsebiosjr, 05-21-2009, 08:16 PM
What happen to the server? i can't login now, the issues is more than 48 hrs already. I have to talk to wayne, he said: May you can address to , Last edited by bgsebiosjr; 05-21-2009 at 08:20 PM.
Posted by bgsebiosjr, 05-21-2009, 09:03 PM
correction for my last post maybe the attacker are inssider or a former/current client. i hope this is not true, we need to know after thier invistigation. Last edited by bgsebiosjr; 05-21-2009 at 09:11 PM.
Posted by Wayne-R, 05-21-2009, 09:51 PM
The helpdesk is online and available. Please submit support requests there so we can handle them properly.
Posted by shc-boomer, 05-22-2009, 01:12 AM
Where is this next server located?
Posted by Wayne-R, 05-22-2009, 06:27 AM
Net Access Corp, NJ
Posted by bgsebiosjr, 05-22-2009, 07:20 AM
So this is not a SoftLayer? I think this is not the server core issues.
Posted by shc-boomer, 05-22-2009, 09:02 AM
Do you have a test ip for the new server?
Posted by Wayne-R, 05-22-2009, 09:15 AM
As bgsebiosjr said, location has nothing to do with any of this. Submit a ticket for detailed information please.
Posted by techcoin, 05-22-2009, 09:51 AM
what's the T & C for new server? give the brief details.
Posted by bgsebiosjr, 05-22-2009, 08:12 PM
i think the hope of our business is gone now. wayne tell me the trutch the status of your work now. this is not a good services for us, its embarasing to our clients.
Posted by Robert vd Boorn, 05-22-2009, 08:57 PM
Hopefully yes.
Posted by bgsebiosjr, 05-22-2009, 11:38 PM
Huh, i have many many clients quits to my services due to this happening. Some of my clients requesting refunds now. Until now the servers is not usable. i have nothing to do here. In HostLynx anncouncement they said "Please submit your ticket issues now" what issues that we have to submit, even we cannot login the server. Uh the issues is "the server is not usable now, thats the main issues here". Please wayne, give some feedbacks now. do not sleep while your system is problematic and we are waiting here. Last edited by bgsebiosjr; 05-22-2009 at 11:45 PM.
Posted by bgsebiosjr, 05-23-2009, 01:05 AM
My GOD, thier office hours are 9am - 5pm EST Monday - Friday. So there is employee fixing this issues.
Posted by Wayne-R, 05-23-2009, 09:03 AM
If you have a ticket in, it will be addressed. Simply saying "the system is not usable" really does not help. If you cannot login, your password needs to be reset. If you cannot open a site, perhaps its a DNS issue. Currently our own site is still on that server... so clearly it is usable. I'm really trying to help you here, but there are many possibilities of what "not usable" could include. Also, I'm not sure who's office hours you're talking about.
Posted by bgsebiosjr, 05-23-2009, 09:12 AM
Yes wayne i'm waiting for so long 10hrs more, I'm like a crazy here explaining with any alibys to my clients, i was visiting your bluedotted.com contact us looking for live chat, but i saw your office hours thier. I have so many complaints here, and other quits and ask for refunds. You told me you activate my acoount, yes you did but its limited not complete, i have nothing to do, becuase the DNS is disabled and there is no alpha script plugins. thats what i meant. Last edited by bgsebiosjr; 05-23-2009 at 09:18 AM.
Posted by Wayne-R, 05-23-2009, 09:23 AM
bluedotted.com has nothing to do with HostLynx or CoreHoster, I simply provided the other helpdesk as a source for contact when the main site was down for HostLynx. Rest assured, we'll be working all weekend, and always have someone on. I'll look for your tickets.
Posted by techcoin, 05-23-2009, 12:18 PM
Wayne, please look ticket #722755
Posted by bgsebiosjr, 05-23-2009, 08:24 PM
After I wake up in this morning same issues there is no improvement, I Thought the server running now, before i sleep, wayne is online and he told me that he work now the problems. But my account still not usable, DNS disabled, and my sub clients can't logon. I have so many tickets thier, even i re update multiple tickets to be sure they work it out.
Posted by Wayne-R, 05-23-2009, 08:41 PM
Updating one ticket with a specific issue would really help you get results. techcoin - checking.
Posted by bgsebiosjr, 05-23-2009, 08:49 PM
How come if 1 ticket issue, so same status there is no no improvement, no solutions, even there is no alpha/master reseller plugins installed. Please wayne i dont many many post because this can cause a BAD reviews to our services. just solve the problems now, That is a simple solutions, no gimmic. Last your issues, i undertand your situation, even i post encouragement message for your moral support, because i know this is the fault of previous company, but this time this is too long for us for not serving our clients. I dont know where your clients now, why they are stop knocking you now, maybe you give a beter server or they quits. Last edited by bgsebiosjr; 05-23-2009 at 08:57 PM.
Posted by techcoin, 05-24-2009, 12:36 AM
Again server is not opening. I have requested many thing in ticket no. #722755, but Paul E & Wayne R you both skipped all the questions / requests. I am an alpha master reseller, so when i am talk to you about all the website means all of my customers, not only my main domain. So check the ticket carefully and reply as early as possible.
Posted by johannes, 05-24-2009, 03:10 AM
Server is down again. i got a reply from Wayne that they are possibly dumping zamfoo which is not a bad thing but surely it is time to get all working. Not even the main server seems to stay on line all the time without zamfoo. Maybe WHMreseller is a better option here as it seems to be better. Surely this must get sorted now The reason we post here Wayne is that we cant send a ticket as the site is down
Posted by EuShellS, 05-24-2009, 04:00 AM
Hello, Yes it is a much better option WHMreseller, I along another webhosting account but I think since I have had more than 20 minute downtime? 20 minutes in 6 months! When HostLynx (Core Hoster) fall every 1-2 days how many hours or even more, if you need to provide evidence of a link pingdom. Waiting for information about the ALPHA.
Posted by bgsebiosjr, 05-24-2009, 07:26 AM
about me? i was tried the WHMPHP, i think its better, but the problem is not a API from WHM, its a script which is installed in other path outside the WHM.
Posted by k-planethost, 05-24-2009, 09:47 AM
the best solution is a large vps about 50gigs with cpanel whm accounts from root access and not through zamfoo and v3 and stuff like this.resellers can create resellers as well i have a small master account about 5 days now and there the zamfoo is working properly, not changing default nameservers every two days etc not dissappearing accounts until now. i dont think thats fault of plugin but the configuration of that. 2) the server is down they havent installed the zamfoo yet, at least in my account there was not stuff like this the last time after the crash. i think its time to shut down this dead corpse that is calling server for ever ang get online a better machine finally
Posted by Wayne-R, 05-24-2009, 01:04 PM
[QUOTE=k-planethost;6198581 i dont think thats fault of plugin but the configuration of that. [/QUOTE] When the developer of a product looks at the configuration and says that things are ok, yet you still have non-stop issues - it's time to move away from it. Re: VPS - I can put every HostLynx customer on a separate VPS (which is what I've started offering the higher paying customers btw), but the fact is the customer base is budget and 98% will not pay more than they are now. We have plenty of hardware to build a new box, move people around, etc., and if you individually wanted a VPS, I'd be glad to put you on one at no charge for 30 days to test it out. And while I'm here... at the moment there is a DNS issue on our shared NS, it is being worked on.
Posted by k-planethost, 05-24-2009, 03:34 PM
i have vps on line thanks for the offer. This account i need to be transferred somewhere else where the system is steady and reliable in order to do business.
Posted by techcoin, 05-25-2009, 12:08 AM
Wayne-R, I am asking, one of my account password since 3~4 days, but you are not giving me that, why? My WHM is not opening. I am posting in ticket no #722755 again & again, but no response. My clients are living me... always you putting 1 month’s old backup.
Posted by bgsebiosjr, 05-25-2009, 12:46 AM
Even me also, i'm waiting almost 24hrs every day since last week, waiting for reply and updates on WHM, until now nothing updates. I have no clients right now, almost all are quits and ask refund. How do i survive my situation now? Last edited by bgsebiosjr; 05-25-2009 at 12:50 AM.
Posted by k-planethost, 05-25-2009, 02:09 AM
bgsebiosjr i feel sad that all this situation ruins your business. Customers easy come and easy go also if you improve your network and stabilize it you will get some online again. 2) invest on another server also and always keep backups of your accounts wayne which plugin you will install on the new box ? how much you charge for vps in order to get an idea from your prices? are there cpanel based or hypervm only? Last edited by k-planethost; 05-25-2009 at 02:24 AM.
Posted by bgsebiosjr, 05-25-2009, 07:37 AM
We can't do anything if our server provider fails. And can't do anything even we dont sleep overnight for advertising, keeping support worldwide, but our provider does'nt provide a good services. Why? getting new vps in need additional money to expense? uhhhh!! Last edited by bgsebiosjr; 05-25-2009 at 07:45 AM.
Posted by k-planethost, 05-25-2009, 08:49 AM
of course you can do man if the server provider fails. You get the visa out and you get a new one and restoring the accounts the most that you can . simple like that Some little more money doesnt worth the stress that we get when the provider and the service is down Life is too short to get pissed all the time hahaa
Posted by techcoin, 05-25-2009, 10:33 AM
Wayne-R Whats the hell are you doing? Give me the access as a WHM reseller , so that i can handle customer requirements. customers are fireing on me. some of my subdomains are not opening. PLEASE reset & send me the password as per tickit #722755 URGENTLY.
Posted by Josh-D, 05-25-2009, 10:51 AM
Hello, As k-planethost said, if you have customers and you have gone through this mess for over a month, why stay? Its been apparent that either the company your hosted with or the services they offer are not good. Maybe its a plug-in or maybe its unexperienced staff with the service. For those who have the WHM Reseller scripts etc. They are never a good thing, there is always going to be issues with security breaches. Its as simply as that, your providing a third party script your root password. You should really look into a VPS service, were you can creates Shared Hosting, Reseller Packages etc. And your Resellers can then sell hosting. You can still "oversell" if you really need to and you can typically get a small package for $25/month with cpanel. Instead of attacking Wayne-R on this community board for not dealing with issues and causing pain for you, pickup and walk away. Get another provider get your sites online and stable, then go back to Wayne-R and request your refund until the service is working 100% then considering going back to them. For those who need any help I am willing to offer my knowledge and advice to assist you. Just let me know (Contact information in profile).
Posted by Wayne-R, 05-25-2009, 11:55 AM
I'll address some things here, since everyone else is: bgsebiosjr - Submitting ticket after ticket saying "DNS doesn't work" or "the server doesn't work", or "where are you" (when one of my staff just answered your last question) really doesn't help. Believe me, I've gone over and above trying to figure out what you want or what issue you have each time you post a ticket. It's not overly hard to submit a ticket that says: I'm logging into WHM with $username, and when I edit DNS for $some_customer, I get an error. techcoin - I misunderstood your problem, that's my fault entirely and I will reset the passwords now. Re: the service & my staff - We're all very knowledgeable, it's one thing to say it and another to act on it, I know. However, let me remind you guys that we've been recovering from issues that we inherited from the old owner of CoreHoster and some pretty poor security policies (with the exception of one cPanel issue that just HAD to happen to this server instead of some other one of ours). About the previous downtimes, the fact is.. restoring that much data just takes time. We've invested money, and countless hours to restore services here. I have faith that it wasn't a waste of time/money, and WILL bring service to a level that we have with other brands. If you've paid us after we took over, and want a refund of those funds that we received - ask anytime and it will be given without any question. Those that choose to stay will certainly receive something for it.
Posted by Wayne-R, 05-25-2009, 12:03 PM
And to address the backups question publicly, since it was posted publicly... going forward the server will be backed up using R1Soft, with multiple backup points per day.
Posted by Josh-D, 05-25-2009, 12:10 PM
Wayne-R just so you know, I wasn't meaning to attack you guys, and the offer for help was directed to your organization. Recommendations to find a new provider for those who keep complaining would only be best for everyone.
Posted by k-planethost, 05-25-2009, 01:27 PM
ok when the box is going to be ready?
Posted by bgsebiosjr, 05-25-2009, 06:15 PM
Thats what we need to heard from you wayne. give a little announcement for what your doing now, bcause we are waiting since last week, and we dont know what is the main cause why the server is not functioning properly, Yes we can logon but other clients they can't logon, So sames nothing. Where are hanging here... you never told us what alpha/master scripts you have to replace it. You know wayne someimes i can say in my mind, what kind of fixing is this? something like they experementing the server and and testing over and over again for the reason on whats new of that kind of Resellers platform (We know you are an expert in VPS and other platform servers but this is a Reseller platform). I think you give as a temporary account in your other plenty of nodes, you said that.. Thank you.
Posted by k-planethost, 05-26-2009, 02:43 AM
lets see something else now on a vps i have a customer he trys to install that mambo thing and he gets the following error session save path Unwriteable or session save path Not Set on my php configuration i have no value set for session path. 1)what change shall i give him via htaccess ? 2)or what value shall i place on php ? Wayne have a look at that ticket i have rewrite the same thing #859864 if you have something to suggest i would appreciate this Last edited by k-planethost; 05-26-2009 at 02:48 AM.
Posted by Wayne-R, 05-26-2009, 07:25 AM
Some suggestions sent
Posted by bgsebiosjr, 05-26-2009, 07:40 AM
Back to the topic wayne, what is the status of server right now? if the server not going to be working in this month you must give us a tempoarary account from your other nodes. Last edited by bgsebiosjr; 05-26-2009 at 07:43 AM.
Posted by k-planethost, 05-26-2009, 10:02 AM
excellent mate i give you also some extra details also gentlemen we have to say the good things also wayne helps me out to sort it out this issue with my configurations, even the guys that i rent this node didnt pay attension And dont forget i am expecting your box to be ready and powerfull soon on line
Posted by bgsebiosjr, 05-27-2009, 06:31 PM
Wayne, You give us billing adjust due to this happening. For 2 months no services.
Posted by Wayne-R, 05-28-2009, 12:17 AM
Put in a ticket requesting to discuss this, considering we haven't even had control of the company for a month yet... we'll figure something out fair.
Posted by k-planethost, 05-28-2009, 02:22 PM
206722 have a look in this ticket mate thanks
Posted by hostydotnet, 05-28-2009, 10:18 PM
hi, i just got privy to this thread. if there are any troubles with the software no one has reported it to us. unfortanately i don't have time to read a 19 page thread because zamfoo is mentioned once or twice. i can assure you that if anything is wrong with our software and the client contacts us it would be fixed and patched in 24 hours. unfortanately we can only fix problems that are reported to us and thus far we are sitting here waiting with an empty queue. you should urge your providers to have us do a full audit of our software on their machine. addtionally we just released version 3.0. we have sent out 2 emails informing our clients on how to update and the reasons why. you should check the version number at the bottom to ensure your provider is up to date. additionally, you don't have to wait for your provider to resolve your problems. if you experience something funny please contact us directly. only through reporting your problems will they come to light. thanks, kevin(zamfoo developer)
Posted by Josh-D, 05-28-2009, 10:30 PM
Thanks kevin, well I guess were have to wait for Wayne, I was under the understanding that he contacted you guys. Guess thats incorrect.
Posted by hostydotnet, 05-28-2009, 10:34 PM
hi, he may or may not have. i can't really say. we have a lot of clients. maybe i can throw some more light on the subject but "wayne" is not the first name of any one of clients registered first names. is there a domain or email you may have? thanks, kevin
Posted by Wayne-R, 05-28-2009, 10:36 PM
I've spoken to you "kevin" both on IM and through email. You were given access to the server to review the configuration with me over IM, which we resolved some potential issues, yet unfortunately customers were still having problems. Glad to hear v3 is out, we'll have to check it out.
Posted by k-planethost, 05-28-2009, 10:37 PM
kevin 2 issues that i had noticed on your script are the following 1) every two-3 days the account is changing the default nameservers to whatever it wants to. Thats happening on this server is happening on another server that i have a master reseller account you have to overwrite them again and again. 2) you can update a cpanel to whm or master reseller but you cannot downgrate them... 3) this info i give it to you as a simple user of this plugin wayne is the boss of the box he will talk you the rest
Posted by Wayne-R, 05-28-2009, 10:45 PM
I discussed this with Kevin, and was told he had this issue reported once before but could not replicate it or get good information out of the client that reported it. I provided all related logfiles for one specific time this happened, which unfortunately did not shed much light on the actual cause. After some brief discussion, I did not hear back again. This can be done from the admin side, manually, but not by end users as you said. v3 was supposed to contain several bugfixes, I'd assume this is one of them. Another being the fact that the Nameserver IP section did not validate input (only IPs should be allowed here), this would cause corrupt DNS zones, and we had many customers doing this in error. Anyways, I'm sure Kevin would appreciate his own thread on the matter, rather than extending this one further
Posted by hostydotnet, 05-28-2009, 10:47 PM
hi, please do. also update your email information if you did not get the notices. to address the troubles you mention regarding the software: 1) the nameserver problem has been the most bastardly bug to try and track down. it is not a problem with functionality but more of an unsightlyness with regards to displaying correctly from what we can tell. in 3.0 we have fixed 2 input validation problems in the create nameserver module. we believe that this problem is fully addressed in 3.0 but have never been given hard and fast steps to reproduce the problems and watch it happen. in fact only one person mentioned that this bug even existed. 2) yes we are aware that the downgrade function isn't up and running. this is an extremely complicated function because of the multiple tiers of reselling, cascading and trickle down permission changes that can be slimmed by each tier, changing ownership and all sorts of other sub functions that need to occur for a downgrade to maintain proper account chains, permission chains and so forth. fixing this is one of the foremost objectives of the next release pending any major or medium bugs. thanks kevin
Posted by hostydotnet, 05-28-2009, 10:52 PM
hi, yes. now i remember you did. i told you that i couldn't pin down the trouble but investigated the script and found some input validation problems that would be put into v3. everyone, please keep your eyes peeled for what is causing this. i want nothing more than for this to be fixed asap. thanks, kevin
Posted by bgsebiosjr, 05-29-2009, 08:59 AM
so what is the status now wayne? i think hostynet fix this error for you.
Posted by bgsebiosjr, 05-29-2009, 10:29 AM
I like the features zamfoo -> Configure Settings, and thanks for adding some validation. Can i have a suggestion? i think you should put a listbox for alpha/master reseller package plan selection not a user name with password textbox, like for example if we have to select an item in the listbox the name server and account features checkbox will update in every move the cursor. so that we can create multiple master reseller package with deferent account features and name servers with email. Thanks... Last edited by bgsebiosjr; 05-29-2009 at 10:38 AM.
Posted by hostydotnet, 05-29-2009, 01:42 PM
hi, i would love nothing more than to have a feature request discussion with you. please make your post in the feature request thread on the zamfoo website in the zamfoo reseller forum. thanks, kevin
Posted by johannes, 05-30-2009, 03:29 PM
i am really confused here, It has been days since we have been promised that the server will be working with master reseller etc. but still nothing is working. When visit the Zamfoo forum people as speaking how well this plug in work yet it is till not working on this server - so when is this going to happen or is it going to happen at all. To me it seems we got ripped off here as there is only promises but none happeninghostlynx.com is still advertising the product so where is it?
Posted by hostydotnet, 05-30-2009, 05:36 PM
hi, welp. i can't fix anything if i don't know what is wrong. i thought i iterated that. thanks, kevin
Posted by hostydotnet, 05-30-2009, 08:36 PM
you should forward your usernames, account type(alpha, master or whm) as well as the exact steps to reproduce the problem to your hosting provider. that will be a big help to us when they create an inquiry with us. thanks, kevin
Posted by bgsebiosjr, 05-31-2009, 07:41 PM
Wayne, I have something to share, if you cannot get the issiues about that WHM plugin, it is the best to select another script not a plugin, its a script separate from WHM/cpanel. i think this is safe for us that cannnot affect to our server softwares.
Posted by hostydotnet, 05-31-2009, 09:10 PM
hi, again, what exactly is the problem. i believe that i talked to you earlier today bgsebiosjr. you keep mentioning that something is wrong with zamfoo. i believe that i told you that the username in the account setup email is not part of zamfoo however i may have you confused with someone else. please post your problem and email your information to support@zamfoo.com. i will post my reply here. make sure you mark to post the reply to the forum. thanks, kevin
Posted by bgsebiosjr, 05-31-2009, 11:37 PM
Hello I post here for my provider's only, Because they have a deferent issiues before, this is not only to your product and other scripts. My point is to give an idea to isolate every scripts that has been intalled to thier server. In this reply, This is not addressed to you hostydotnet, your product is good, but in our situation now that we have never operate for almost more a month i think, we should ask our provider's decission. Thank you. Last edited by bgsebiosjr; 05-31-2009 at 11:42 PM.
Posted by k-planethost, 06-01-2009, 02:40 AM
wayne change this nameservers of the account that i have ns1.kookhost.co.uk. ns2.kookhost.co.uk. what the hell nameservers are they? to default or private at least to be able to create an account thank you
Posted by hostydotnet, 06-01-2009, 03:20 PM
hi, i believe that i have figured out why the dns nameservers display differently in whm and create a bad dns record. it is because you are checking "Use the nameservers specified at the Domain's Registrar (ignore locally specified nameservers)" and are either A. entering a test case domain name or b. it has something to do with dns pointers, ips and migrating domains to another server. whm saves those settings everytime you check them i think. there should be little to no reason for you to check that box. simply update your dns records to point to the new server. kevin
Posted by Wayne-R, 06-01-2009, 04:05 PM
I can confirm that is/was not the case in tests I personally did.
Posted by hostydotnet, 06-01-2009, 04:57 PM
hi, is the problem still happening? or has it gone away? kevin
Posted by kerze, 06-01-2009, 07:32 PM
happened to hostlynx? where is my account = (
Posted by bgsebiosjr, 06-01-2009, 07:58 PM
I think wayne you should test that script in other server, please install ohter script for alpha/master permission like WHMPHP or any scripts available in the market. Do not force yourself if you cannot handle your problems or make a dummy server to test. Dont waste the time. Becuase the server not working until now, Remember its already June now.
Posted by newmember, 06-01-2009, 08:14 PM
Wayne, please unlock IP 207.229.180.68 I was trying to see how I can access cPanel before I redirect a domain, and the system locked me up. I can't even access hostlynx.com to leave a ticket there.... you should find a way so that I can at least leave a ticket if my IP is blocked. Thanks, Radu
Posted by Wayne-R, 06-01-2009, 10:59 PM
Submit a ticket with your account information and we'll find out.
Posted by k-planethost, 06-02-2009, 03:17 AM
bgsebios the things are not so simple to install it on a new server and tested, he has to install it on this box and leave users to test it. The server has to be loaded with accounts not an empty one nothing will happen over there. 2) kevin as the boss says even if you click Use the nameservers specified at the Domain's Registrar even if you clikc ignore locally specified nameservers that cooko nameservers appears always... i think your script like them very much.... 3) every 3-4 days wayne has a ticket from me to sort it out the nameservers even to add an A entry for the private that i use. Or i have to rewrite them again and again from the zamfoo. Invalid entry of dns mate or corrupted zone means and account downtime and thats serious bug i think. Zamfoo is thousands times better than deasofts product Software is good for purpose but in the dns zone needs improvements, we have already discuss that and we expected a solution. Wayne can handle the problems but he keep an eye what the hell is going to install this time. He knows how difficult is to restore a server like this with a couple of hundred accounts on it and how much stress will cause a downtime to health and to the pocket also
Posted by bgsebiosjr, 06-02-2009, 05:55 AM
But where is the zamfoo now? there is no zamfoo plugins in Hostlynx server. that what i mean, where is the zamfoo installed? yes we can add/modify an account but we cannot create master permission because there is no zamfoo installed until now.
Posted by newmember, 06-02-2009, 07:08 AM
Issue solved. Thanks
Posted by kerze, 06-02-2009, 08:22 AM
My acount: Domain: perudosmundos.com Username: perudosm
Posted by bgsebiosjr, 06-02-2009, 09:56 AM
Your WHM have a zamfoo plugins? Can you create an account? What are the scripts realy installed in Hostlynx server now? This is still the server ip: 208.43.61.250 Thanks. Last edited by bgsebiosjr; 06-02-2009 at 10:01 AM.
Posted by k-planethost, 06-02-2009, 01:40 PM
if you ask me no there is no zamfoo plugin. there is no plugins only clean cpanel/whm installation thats why server is steady.... all this info that i provide i speak for all this time that was installed on the server i can create an account if somebody from root finally changes that cooko nameservers to default....
Posted by kerze, 06-02-2009, 10:41 PM
My acount: Domain: perudosmundos.com Username: perudosm Reply With Quote
Posted by bgsebiosjr, 06-04-2009, 06:18 AM
Where is wayne now? and where are the clients of hostlynx now? I think i'm gone now to my provider. Last edited by bgsebiosjr; 06-04-2009 at 06:26 AM.
Posted by tzec, 06-04-2009, 07:06 AM
Im a client of corehoster now hostshit sorry hostlynx I changed to bluebayhost.com
Posted by k-planethost, 06-05-2009, 03:15 AM
its almost summer gentlemen i think they went for holidays....
Posted by johannes, 06-05-2009, 06:20 AM
Well, i have send 2 tickets and dont get any reply. i checked and you can still sign up for master and alpha reseller account. The order is processed and you have to pay Bluedotted on paypal. I have contacted bluedotted asking what is happening so we will wait and see. i can access my whm but no master/alpha plugin at all. What i dont understand is that the owners of the script offered to rectify the problems but nothing is done about it. Seems like they using our money to have that long holiday
Posted by hostydotnet, 06-05-2009, 06:56 AM
hi, we are still waiting......the chat lines are open but no one is asking for any help. kevin
Posted by johannes, 06-05-2009, 07:02 AM
Hi Kevin, in terms of using you plugin is there any main issues as i cant see why they can get your plugin to work. Greetings Johan
Posted by Wayne-R, 06-05-2009, 12:40 PM
The chat lines are open for what? I've reported issues to you regarding the DNS, which you acknowledged here and as far as I see there is no resolution. If you are "still waiting" for someone else here, then ignore my response.
Posted by Wayne-R, 06-05-2009, 12:46 PM
Unfortunately, I and my staff make a living with hosting, I feed my family with the same business and don't take summers off, unlike the kids where school interferes with their "business" or summer vacation means it's time to play. That being said, we've audited every single account that came from CoreHoster and though we still have more to do on this end, it will not delay service questions as it has recently. I'm not going to go through more details than that on a public message board, but we can certainly have a personal chat to update where things stand, and reasons why certain actions have been taken. That's the update. All tickets that may be pending will be handled fully asap. If Kevin wants his own thread on Zamfoo, then please open one, that does not need to be discussed here.
Posted by Wayne-R, 06-05-2009, 12:54 PM
I wish we could, as of now resolving the CoreHoster issues has been a loss of significant funds
Posted by k-planethost, 06-05-2009, 06:30 PM
in this kind of business we earn and we loose also The problem of the people as you see is the missing of plugin for create resellers. If you think that zamfoo is not good for the box you should move somewhere else, but in time not after 3 months... personaly i prefer creating resellers from root than through plugins
Posted by bgsebiosjr, 06-05-2009, 08:44 PM
Yes kevin, even i tried other alpha/master reseler provider using your zamfoo, its the same issues, some not working in client side, but they ignoring it. thats why more clients always calls to thier provider due to deferent errors and fix it manually. i talk about in client side, i tried to follow the steps, but something there are some deferent errors occured not only in DNS issues then why we always going to report this to the provider and fix it manuallly? so if our provider have 100 clients getting this issues at the same, so i think thats not good, even your maginc wand cannot fix this sometimes. kevin you should listen the server side (hostlynx) issues, because they all know the isssues in client side also. thanks... Last edited by bgsebiosjr; 06-05-2009 at 08:55 PM.
Posted by johannes, 06-06-2009, 12:34 AM
As far as i am concerned zamfoo is a total waste of time and should even be a beta as it is not working at all and a waste of time. So kevin come to the table and fix your plug in and then release it as it seems it it causing to many problems out there
Posted by tzec, 06-06-2009, 01:03 AM
what do you thing about whmreseller plugin?
Posted by hostydotnet, 06-06-2009, 01:08 AM
hi, again. we have dozens of satisfied customers and an empty support queue......its pretty simple....have your provider contact us. we are here to fix any problems but can't do anything about it if your "quality service provider" isn't doing anything to help you out. we have asked for you to reach out to us without going through your provider but you still have not done this. what exactly do you want us to do blinded. everyone keeps saying fix stuff yet the queues are empty. no one is coming to us and saying....login...do this and see...its messed up. we will fix the problem and put out a patch the day just like we always have. its really that simple. i don't know what you expect me to do with no eyes on the problem or no hands on fixing the problem. the more this conversation roles along it appears to be a problem of initiative on your providers part. kevin
Posted by hostydotnet, 06-06-2009, 01:13 AM
i wish not to have a seperate thread. i wish for you to contact us to resolve problems. it sounds like everyone is really fed up and they are taking undo aim at our software. why don't you get a hold of us???? im not understanding this. i am on live chat support about 60-80 hours a week....reach out and send a message. kevin
Posted by JohnCS, 06-06-2009, 01:33 AM
I think it’s not Zamfoo related issue, May be issue in server configuration. I am using zamfoo on my server without any issue and their Support is very helpful for me.
Posted by k-planethost, 06-06-2009, 03:01 AM
i think its time to find a solution or install something else finally so much conversation and the result is zero still wayne have a look at the tickets finally its almost a week that i am asking the same thing Last edited by k-planethost; 06-06-2009 at 03:06 AM.
Posted by bgsebiosjr, 06-06-2009, 03:25 AM
Yes thats what i meant before, we try to use others like whmphp, this is not a plugins or we talk to wayne try to develop a simple script to set permission for alpha/master. I think not, becuase i tried other server, i was tried to signup an alpha/master using zamfoo, i follow the steps, but same problems, i called the support they fix me manually, but this is not a good idea fixing manually.
Posted by Wayne-R, 06-06-2009, 07:58 AM
Kevin, This isn't about us & Zamfoo any longer. This is why I suggested its own thread as this one is going WAY off topic now, and there is no need for it. And I'm not sure what you mean "reach out and send a message": - I've spoken to you both on AIM and email - I've provided you logs when everyone's default DNS was overwritten (for about the 5th time in a row) - I've given you access to our server where you reviewed the Zamfoo configuration and said that everything was in order Yet, after this, customers still had issues unfortunately. Earlier, you 'remembered' that we actually spoke, have you forgotten again? We really don't need the discredit of you saying "we haven't spoken to your provider", "oh, yes, we did", "we have so many happy customers, but your provider won't ask us for support". The customers use it on a daily basis, if anyone, you should listen to them more than a provider as far as I'm concerned. I haven't said one negative thing in this thread about you or your product, but now you're turning the table indicating that we've never even given an effort to speak to you about the issues and that is entirely WRONG. I personally came to you and basically said "hey, can you help.. we're having some issues and maybe we have something setup incorrectly". These guys are saying they are having the same or other issues with your product on another provider that has nothing to do with us. Please have them contact you. I've done my part, if you want my company to help test your product then you can reach out to me and request it. We have plenty of equipment, I'll setup a server just for that purpose and will invite people to test and give you feedback. I'm sure we have some customers that would gladly take a free account with the understanding that they are to provide accurate feedback and exact ways to replicate any issues they do find. Again, this thread really has nothing to do with us vs. Zamfoo, and I had/have no intention of turning it that way, I've discouraged it.
Posted by k-planethost, 06-06-2009, 10:44 AM
which plugin are you thinking to install?
Posted by gEmnet, 06-06-2009, 11:17 AM
Now I understand... but I am a corehoster customer I never received a mail regarding the new situation, I still have the unused account but I really don't know where to ask for informations, where to ask for any eventual refunds, how to use my account, how to unsubscribe by you! I just know that if I recall a 2082 page I see that it's still on but stop!! I don't know more!!! I wish to receive as much informations as possible because I give up waiting the refund and I have an unused account and I don't know what to do!!!!!!!!! This is not so fair!!!!
Posted by sirius, 06-06-2009, 11:19 AM
Looks like this one has long run it's course. Sirius