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netrouting.eu | xeneurope.com outage [merged]

Posted by blueet, 06-02-2009, 08:00 AM
Have no idea why xeneurope is down, it is good for a long time. I think it is a good vps company. someone met the problem before?
Posted by xtrac568, 06-02-2009, 08:12 AM
xeneurope.com should be part of netrouting.eu, both seems down for last couple of hours?
Posted by xtrac568, 06-02-2009, 08:50 AM
i've wrote the same @ http://www.webhostingtalk.com/showth...ight=xeneurope seems bigger outage than just xeneurope, since netrouting is down aswell.
Posted by Adam H, 06-02-2009, 09:20 AM
Hi Guys, We're having some problems with our network, we have somebody at the datacentre at the moment. Will update you soon.
Posted by Adam H, 06-02-2009, 09:21 AM
Hi, As i said in the other thread. We're having some problems with our network, we have somebody at the datacentre at the moment. Will update you soon.
Posted by 24x7group, 06-02-2009, 09:36 AM
Good luck with it Do you have any idea what the cause is?
Posted by Karl_CLOOK, 06-02-2009, 02:01 PM
I wish you guys would phone/email your customer base at times like these. Iv been sat wondering for a good while Still, at least I know your working on it now.
Posted by PCS-Chris, 06-02-2009, 02:03 PM
A simple offsite status blog might be an idea perhaps?
Posted by Gryx, 06-02-2009, 02:05 PM
Yes that would be a great idea... Xeneurope need to work on their support.
Posted by Adam H, 06-02-2009, 02:25 PM
I agree, will get that setup ASAP. Everybody should be back up again now. The battery backup was broken on node1. Please contact us if your VPS is still down.
Posted by Gryx, 06-11-2009, 11:07 AM
Looks like you didn't work on your support yet... Still having problems and not getting any help! Why do you have a support ticket system if you don't answer them?
Posted by Adam H, 06-11-2009, 11:40 AM
Do you have a ticket number? I've been on the ticket desk all day and nothing has come through from you.