iFuse Hosting down?

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Posted by spindizzy, 06-25-2009, 07:20 AM
Anyone know what's happening at iFuse? My hosting is down, as are their nameservers, website, status page.... I've been on hold at queue position 1 on the phone for 25 mins now and I'm getting a bit worried. Thanks, Nathan
Posted by spindizzy, 06-25-2009, 09:12 AM
Its all back up now... What happened?
Posted by brookie, 07-30-2009, 12:51 PM
I've had quite a bit of downtime with them recently, with no explanation.
Posted by Robzeh, 07-30-2009, 03:07 PM
Have you tried contacting them, brookie? I was a customer with them for a couple of months, and experienced no problems at all
Posted by brookie, 07-30-2009, 04:02 PM
Yes, I emailed the account manager but no reply. Seems to have resolved but would have been nice to have heard back.
Posted by HWC-khalemi, 08-02-2009, 05:44 AM
Their site is running fine, perhaps it is your IP that being blocked by their firewall.
Posted by The-Pixel, 08-02-2009, 08:40 AM
Perhaps they did but sometimes e-mails get marked as spam in your inbox so maybe something simple like that was the issue. Give us a review of the company in a month or so. Best of luck!
Posted by brookie, 08-02-2009, 03:01 PM
Huh? I know from the (Acquia) heart beat that the site is down and then when it is back up.
Posted by HWC-khalemi, 08-02-2009, 07:18 PM
I mean sometime their firewall is a bit strict. I had vps with them and sometime I can't access it (even their site) while hyperspin tested it fine. IMO, their firewall seem to block the whole subnet. Ticket explains that it turn up to be their firewall.
Posted by JSHosts, 08-02-2009, 08:33 PM
It's best to email support. The account manager isn't 24x7 and you'll possibly get a reply from them in the morning. I know this as I have some VPS's with them. Edit: I had no downtime.
Posted by brookie, 08-03-2009, 04:26 AM
I didn't ask the account manager for tech support. I just asked him to comment on why the server was going down for 1-2 hours every few days.
Posted by brookie, 08-03-2009, 05:37 AM
I don't see how it's firewall issue. The site is there. I get a heartbeat email saying the site is down. I check from where I am and there is no site. I get friends to check from their networks and it's not there either. A bit later I get a heartbeat email saying the site is back. I check and sure enough it is.
Posted by HWC-khalemi, 08-03-2009, 05:54 AM
If so, then perhaps it's time for you to go for a new host.
Posted by Robzeh, 08-04-2009, 02:26 PM
I've been speaking to one of their reps, Oliver, today. They are being just as helpful as they were when I was a customer He's asked me to post this message here: "Please e-mail me directly at oliver.hallpike@ifusetechnologies.ltd.uk. I will be pleased to deal with your query." This is aimed at anyone having problems; just to let you know that there is someone there. He also informs me that some account managers have been off ill, which is why responses may not have been sent/may have been delayed. Fyi: I am currently not a customer with them, but was for a few months.