EuroVPS Down?

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Posted by Justin Spiteri, 10-26-2009, 09:09 PM
Gents, Is it me, or has EuroVPS disappeared from the net?. I can't load my server, their site, support, or anything related... while usually they're top notch in service and support, this impossibility to ask what happened is worrying me seriously. I sincerely hope this is not some "recession bailout", as it would mean disaster for myself and many others. Public Site: eurovps dot com - DNS error - cannot find server ping eurovps dot com Ping request could not find host. Please check the name and try again. Support: hspc eurovps dot com - DNS error - cannot find server Is anyone experiencing the same problem?. Regards, Justin Spiteri
Posted by comspy, 10-26-2009, 09:14 PM
It's no recession bailout Looks like their datacenter is having some air conditioning issues. See this topic that they posted: http://www.webhostingtalk.com/showthread.php?t=900279
Posted by mynehost, 10-26-2009, 09:16 PM
Yeah, i believe the site is currently down. i'm also unable to load the site. hrmmm..no wonder it's down.. Air conditioning problem...
Posted by Justin Spiteri, 10-26-2009, 09:19 PM
Well problem, but, WHEW, was already imagining getting lynched by my clients Cheers Guys.
Posted by RossMAN, 10-26-2009, 09:54 PM
http://www.webhostingtalk.com/showthread.php?t=900279
Posted by net, 10-26-2009, 10:03 PM
Moved > Providers and Network Outages and Updates .
Posted by eurovps_jeff, 10-26-2009, 10:14 PM
Airco failure location EASYNET room 2A/2F [Update] Tue 27 Oct 2009 00:30 Expected Downtime: Unknown Location: Easynet room 2A Affected IP ranges: Unknown Reason: Airco failure ******************************* Dear customer, At the moment we experience some troubles in (part of) our network. We are doing our utmost to solve this issue a.s.a.p. As soon as we have more information available, we will publish it here. Please be patient while we are working on this problem. Regards, LeaseWeb BV [UPDATE 02:07] Unfortunately our routers in room 2A reached their thresholds for normal operating mode. They will shutdown within a few minutes to avoid hardware failure. Due to this all network connectivity will be affected. As soon as the airco failure has been repaired we will power up our routers again. [UPDATE 03:09] Since approx. 00h30 EasyNet is suffering a cooling failure on the second floor.At this moment EasyNet is working on solving this issue, however an ETA has not been given yet. In case customers want to have their servers shutdown, please contact support@leaseweb.com. We will try to shutdown the servers cleanly, however we cannot guarantee this possibility due to access restrictions within the DC at this moment.
Posted by eurovps_jeff, 10-26-2009, 10:30 PM
Greetings; We just got word that cold air is flowing again. We will start powering up servers in a short while. Update soon to follow. From LSW [UPDATE 03:33] At this moment EasyNet is overriding systems and systems are starting up again. Temperature will be dropping slowly and it is expected to be at normal temperature within 2hours again. We are currently waiting for acceptable operation temperature to start our routers again. Thanks, Jeff D. Accounts Director EuroVPS, Inc
Posted by kpmedia, 10-26-2009, 10:50 PM
It's nice to know that I can rely on - WHT (for providing the space for this information) - and EuroVPS (for updating us on the troubles). Being down sucks. But not knowing why would have been far worse. I'm not angry if I know what's going on. Thanks. Air conditioners? With the temperatures I'm having, I could just open a window.
Posted by eurovps_jeff, 10-26-2009, 11:06 PM
Greetings; We are waiting for the room temp to come back down. Until then EuroVPS will not start firing up servers. We will update you as soon as we start turning on servers. Thanks, Jeff D. Accounts Director EuroVPS, Inc
Posted by Justin Spiteri, 10-26-2009, 11:11 PM
Thanks Jeff. Again, a confirmed happy customer, these things happen, what counts is that support and information was provided quickly. Regards, Justin Spiteri
Posted by eurovps_jeff, 10-26-2009, 11:18 PM
Justin, Thanks for the kind words. When we know more I will update all of you. Thanks again for being a customer with EuroVPS Internet Services. Thanks, Jeff D. Accounts Director EuroVPS, Inc
Posted by eurovps_jeff, 10-27-2009, 12:17 AM
Greetings; We have started the process of firing the machines up. Thanks, Jeff D. Accounts Director EuroVPS, Inc
Posted by eurovps_jeff, 10-27-2009, 02:17 AM
Greetings; 98% of all the nodes are online. And most customers should be online. All Shared and Dedicated Customers are up. If you are still offline please open a ticket inside HSPC and we will give you an update. Thanks, Jeff D. Accounts Director EuroVPS, Inc
Posted by eurovps_jeff, 10-27-2009, 02:51 AM
Greetings; All EuroVPS Servers are online. If you are still offline please open a ticket at https://hspc.eurovps.com/cp Thanks, Jeff D. Accounts Director EuroVPS, Inc
Posted by bigoooze, 10-27-2009, 06:07 AM
I just wanted to say that I'm still a happy customer with euroVPS. The openness on last night's issues is proof of their professionalism. Is there a way we can get notified automatically from this kind of issues ? I'm subscribed to LeaseWeb's mailinglist but haven't seen anything??? See ya, Stef
Posted by viper357, 10-28-2009, 06:07 AM
I'm also subscribed and I've noticed that I don't receive updates from Leaseweb anymore.
Posted by tsiger, 10-28-2009, 10:30 AM
Another happy EuroVPS customer here. Things like that happen.
Posted by pedrojose, 10-28-2009, 01:43 PM
I think that is time for EuroVPS to create / enable their Network Status (NOC Status) page present at their website (http://noc.eurovps.com/)
Posted by eurovps_jeff, 10-28-2009, 04:51 PM
Greetings; Thanks for the suggestion on the NOC page. thanks