Cirtexhosting down for 20 hours, and still...!!

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Posted by makehosting, 10-31-2009, 05:36 PM
Anyone using cirtexhosting around? One of their server: cherry been down for 20 hours (as I checked it) and still not up yet till now. I tried to contact the support and they said cherry server went down due to some critical problems. FSCK is currently running on server. I don't even know what FSCK means. This is very bad, I have many commercial websites running on that hosting company and they all down. Gossh...!!!
Posted by HostSentry, 10-31-2009, 05:37 PM
From my experience with Cirtex Hosting, cherry has always been a problem server.
Posted by makehosting, 10-31-2009, 05:41 PM
Yeah, and I'm in cherry What a bad server!!
Posted by makehosting, 10-31-2009, 06:01 PM
All I can say is damn!! This is horrible
Posted by venkatam, 10-31-2009, 06:14 PM
I don't get why hosts can't simply switch out the drives or swap out the entire server and restore from backups and reduce the amount of downtime users experience. Am i missing something, or wouldn't my idea be a much easier and quicker solution?
Posted by TheServerExperts, 10-31-2009, 06:17 PM
Whoa 20 hours of downtime is a lot, any updates? Nice server name cherry.
Posted by Jedito, 10-31-2009, 06:34 PM
Because to restore backups takes time too beside of the fact that many accounts will lose many posts (on forums, blogs, etc). PS: I'm wondering why my previous message was deleted.
Posted by venkatam, 10-31-2009, 06:39 PM
With a RAID 1 on a server would you still get issues like this?
Posted by rustelekom, 10-31-2009, 08:52 PM
RAID can help but array rebuilding can took enough amount of time and disk operation will be slow during the process. But, it is not rare case when RAID array died too. FSCK normally should not took such big time but may be there was few attempts to get filesystem to right order.
Posted by Cirtex, 10-31-2009, 09:16 PM
Hi, We apologize for the inconveniences caused but the server needed emergency reboot, after the reboot we had damaged the system and this is not typical for us. FSCK seems to not be able to repair the system, so we may have to OS REINSTALL entire server and restore from backup which is only 4-5 days old max as we take weekly backups. Again we apologize for the inconvenience caused, please look out on our forums for more updates. We will credit accounts needed if you contact billing afterwards.
Posted by makehosting, 11-01-2009, 01:36 AM
But you close the thread on your own forum
Posted by makehosting, 11-01-2009, 04:51 AM
Just chat with the support, and here what I got : "O.S has been reinstalled and account restore process is going in your server now.It will be back within few hours. " Let's just wait
Posted by makehosting, 11-01-2009, 01:52 PM
Been 2 days now, server still not up here
Posted by xtremegaming, 11-01-2009, 04:56 PM
can anybody offer any solution like mirror or ant other stuffs. Really its a shame and embarresment, if the site is down more than 36 hours. Pls HELP......
Posted by venkatam, 11-01-2009, 05:52 PM
"mirror or ant other stuffs?" Not sure what you mean.....
Posted by Cirtex, 11-02-2009, 03:08 PM
Hi Everyone should be online for server Cherry, if any questions still please contact us via helpdesk or private message me directly. Thank you
Posted by Outlaw Web Master, 11-02-2009, 09:10 PM
most likely the WHT Poltergeist. owm
Posted by makehosting, 11-02-2009, 10:25 PM
Yeah it's up now. With more than 2 days of downtime, is it possible for me to ask compensation for our financial loss? Wondering...
Posted by Orien, 11-06-2009, 08:49 PM
Please contact Cirtex directly for support/billing related issues. Since it appears everything is back online, I'll be closing this thread now. Thanks.