nixism.com vps down billing system un-license

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Posted by LiuJia, 11-08-2009, 03:35 AM
One of our vps was down more than 24 hours, submit ticket, but no answer, then today his billing system is un-license. https://my.nixism.com/dologin.php?goto=submitticket - License Validation Failed.
Posted by mainstreamnet, 11-08-2009, 04:03 AM
Billing system works fine here http://my.nixism.com/index.php
Posted by Ultima VPS, 11-08-2009, 03:10 PM
Thats a pretty common error. It has more to do with WHMCS validation servers. Do you have a number to call?
Posted by woods01, 11-08-2009, 04:24 PM
I confirm this is a common occurrence with whmcs. Their billing system needs to do a license check on licenses that have been paid. For instance if we pay for our license close to it's due date and their system doesn't probe our server after we paid and the due date goes our license shows up as invalid even though we paid. Whmcs has stated that admins can force the license to update from within the administration panel however it could be solved if Whmcs would simply probe the licensed server after the invoice was paid.
Posted by LiuJia, 11-09-2009, 02:09 AM
Yes, it is here, but try to login to my account, it said: License Validation Failed. Or can you submit via billing system: https://my.nixism.com/submitticket.php
Posted by LiuJia, 11-09-2009, 02:12 AM
Sorry, I can not find his calling NO. There is no calling information: 1.) http://nixism.com/support/ 2.) http://www.nixism.com/support/contactus/
Posted by LiuJia, 11-09-2009, 03:08 AM
But the most important is: VPS still be offline. -- LiuJia
Posted by JSHosts, 11-09-2009, 08:34 AM
Have you tried sending an email to them? They were recently took over so I'm sure you'll get a fast response: support@nixism.com
Posted by LiuJia, 11-09-2009, 08:40 AM
Email sent to support@nixism.com now. Our vps is down more than 48 hours now.
Posted by jj@24khost, 11-13-2009, 11:27 AM
actually nixism is now owned by hostdime. If you are having an issue please contact manny.v@hostdime.com i believe it is as he is the owner and he will help you get transfered over to the new systems also i would have thought you would have been transfered already so please contact manny as i was under the impression that the hardware lease was up on oct 28th by the way i was also with nixism now hosted in the hostdime doc
Posted by LiuJia, 11-13-2009, 11:32 AM
Yes, Manny said it was owned by hostdime. But our vps still down, although he said ' I will be booting up the vps and sending you info shortly' on 11/10/2009 22:18
Posted by jj@24khost, 11-13-2009, 11:41 AM
i would contact manny again i had to a few times.