EnotchNetworks VPS DOWN !

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Posted by PersianStar, 09-03-2009, 04:47 AM
Hello, Now it's 24 hours my VPS with Enotchnetworks.com is DOWN ! first they said they are under DOS attack and then they are saying they have LOST ALL OUR DATA include BACKUP server ! how even that is possible ? read the messages i've got from them : --------------------- 1. Hello, We are suffering from a denial of service attack targeted against our 38.108.111.0/24 IP block which hosts a good segment of our VPS's. We are working with our network folks to mitigate this attack and will keep you updated. 2. Official statement: At about 7pm this morning we began experiencing high traffic aimed at one of our VPS nodes (zeus.hostidea.net). This attack was well coordinated and was intended at impacting the network which it did for a matter of mins before our engineering folks were able to mitigate the problem. At 6am this morning, we began experiencing problems with the Zeus node and its system stability and upon rebooting we were confronted with an “auhwipe message” hinting that we have been affected by an intentional attack and data has been lost. We do not have enough information to confirm which vulnerability we have been affected by just yet but our backup systems have also been affected. At this point we have started preliminary tasks on the storage systems that are connected to the Zeus node to attempt a recovery. So far we are able to retrieve data but we will need more time to image and begin working before we can provide customers with their information if possible. Customers on our Poseidon, Hades & Neptunus nodes are not affected during this time but we are taking extra precautions to ensure that we do not have this problem on those systems. We will continue to provide updates as they become available from the onsite team. --------------------- i am just praying for data recovery to work (
Posted by pedx64, 09-03-2009, 05:08 AM
DOWN DOWN DOWN DOWN DOWN I want my backup, i want my data.
Posted by pedx64, 09-03-2009, 05:12 AM
Please Speedup To Run Again, I Want My Data. When you time up my servers? You should have give backup of nodes, for emergency time.
Posted by dennyjames, 09-03-2009, 05:19 AM
Yes my main VPS with them is down since yesterday and I received the same messages but the newer cheap one I have with them is running fine, shame it's not the other way around....!
Posted by alan_smithee, 09-03-2009, 05:31 AM
my hades vps is still up, but it is slooow as hell
Posted by iTom, 09-03-2009, 05:34 AM
Unfortunately not many people know how to stop a ddos attack correctly and it looks like they are just waiting for it to stop.
Posted by endin, 09-03-2009, 06:52 AM
Anybody not have good news?
Posted by Softsys Hosting, 09-03-2009, 08:50 AM
Sorry folks. Hope you get your server back up and running. However, I am not sure how data was corrupted on the main as well as backup server? May be they can shed some more light on this? They seem to be working hard considering the above typo
Posted by HBK216, 09-03-2009, 09:05 AM
Shouldn't this be in the outages section?
Posted by AniMud, 09-03-2009, 09:14 AM
It's pathetic. I lost all of my users data (all 25,000 records...., 17,000 of which are active daily), 24 hours downtime has cost me about $500 in ad and microtransaction earnings. I have a cron the runs hourly, and the last cron report i have received is at wednesday at 6am. Before that i missed a few crons due to the server being down for a short time BEFORE that (When i messaged them i got the standard "oh, i can access it with our tools, weird how our vps panel can't connect. It'll fix itself, don't worry). Ugh, now i know why enotch was the only host i could afford... now that i have the money to switch back to geekstorage, i don't have recent user info (i do my backups once a week, which should be today, and my backup is missing 99% of the users records as i had a HUGE spike in registrations after posting an ad). So, what type of liability do they face? I can't even access their T.O.S to see if they are covered by this. The really sad part? They just sent me an invoice for another month of hosting with them. I seriously laughed. Any enotch customer should call this number and complain: 1-800-871-3764 I plan to do the same once i fully wake up.
Posted by AniMud, 09-03-2009, 09:35 AM
seeing as i can't edit: It's odd, isent it? How their rep's don't even come here to try to fight off the bad pr?
Posted by pedx64, 09-03-2009, 09:48 AM
Enotch not any answer to tickets and not any answer this post. Where is enotch admin? Where is enotch support? All server more 24h downed. What do you do? Enotch we need answer to this post.we need new news.we need server up server.we need my data.we need to up.
Posted by htbsales, 09-03-2009, 09:50 AM
An update will be posted to everyone shortly.
Posted by AniMud, 09-03-2009, 09:52 AM
The main website is offline right now (enotch.com and my.enotch.com are all timing out on me). But their billing system doesent seem to have been impacted
Posted by htbsales, 09-03-2009, 09:59 AM
If you re-read the post you will see that the ddos attack was stopped. The ddos attack was used to impact the stability of the system but we have not confirmed if this is related to the current problem that we are having with the Zeus node. Stop commenting on things you know nothing about.
Posted by Grooby, 09-03-2009, 10:04 AM
I got website hosted with them at 38.108.110.XXX ip block. And i cant connect to port 80 as well as ftp (port 21 responds but thats all, no login prompt or nothing). Im usimg MTR from europe and i cant really see ANY SETIOUS packet loss to my server. We are waiting for explanations. G
Posted by Grooby, 09-03-2009, 10:10 AM
Some questions here: 1) U saying that DDOS was to 38.108.111.0/24 network. Your websites enotch.com and my.enotch.com are on 38.108.110.XXX/XX class. So why they are also inaccessible? 2) How come that someone compromised your system in the same time it was DDOSed and inaccessible? 3) How come that you lost also backup? (one server hosting?) 4) What type of DDOS was that? (i think u got some router logs or some firewalls?) Waiting. G.
Posted by AniMud, 09-03-2009, 10:11 AM
What a wonderful way to treat a paying customer. edit: @Grooby: Perfectly said. edit2: Quick question... You claim that the DDOS is OVER.... but my IP is still unresponsive, both port 80 and 21 (the only two ports i really use)... Another question: Why, if your website is down, as well as EVERYONES VPS on the zeus node are down... why do you feel it is appropriate to send customers invoices? Last edited by AniMud; 09-03-2009 at 10:15 AM.
Posted by Dave W, 09-03-2009, 10:15 AM
Sorry to hear about the trouble. It would be interesting to know how the server was compromised. What VPS Control Panel was it running?
Posted by AniMud, 09-03-2009, 10:26 AM
From their ToS I wonder if this falls under negligence on enotch's part. I think i'll forward this off to my attorney along with the ToS found from the google cache, and see what he says. At this point i'm pretty fed up with enotch. First it was FTP problems, then it was the server going down but "It wasent really down, we could see it on our end", and now it's been down for well over 24 hours, which in the end costs me money. Oh, and the fact they were so incompetant they lost the BACKUP server to a DDOS pretty much shows the level of support i should expect from them in the future.
Posted by PersianStar, 09-03-2009, 11:41 AM
I don't care about downtime anymore ! the important thing is now OUR DATA I am just sitting here and praying for data recovery ... Enotch PLEASE ... P.S : this kind of remembered me about Sarorahosting.com i was on that too Last edited by PersianStar; 09-03-2009 at 11:45 AM.
Posted by AniMud, 09-03-2009, 11:47 AM
@PersianStar: Go geekstorage... i regret not going back to them when i had the chance.
Posted by Grooby, 09-03-2009, 12:29 PM
Still no info from enotch... I want my files and money back. G.
Posted by dennyjames, 09-03-2009, 12:52 PM
That was aimed at Zanyhost who you may find is not an Enotch customer.
Posted by htbsales, 09-03-2009, 02:36 PM
Quick Update: We are making progress. We have imaged the storage system that was attached to the Zeus node. The attacker made significant attempts to erase the data on disk but we have seen signs that we may have a successful recovery. However, we have been able to recover data from a few separate 5 min dumps. We are hoping that this can be resolved shortly once the dumps are complete. We are looking at about ~500GB of data so this has taken some time to complete. We apologize for the lack of communication today but we are really getting hit today with the attack on our shared hosting platform and our own Enotch server infrastructure. I will make an attempt to update Twitter during this time until our support system is accessible again. Twitter - http://twitter.com/enotchnetworks.
Posted by PersianStar, 09-03-2009, 02:56 PM
Good news, I hope data recovery works
Posted by 2Grumpy, 09-03-2009, 04:07 PM
I just got my VPS like 3 days ago, I have approximately 8K of data on it, which is easily replaced (a shell and php script that run every minute) so if you could just hook me up with a fresh login on another server I'd be quite happy! (I should have an open ticket with this request as well).
Posted by endin, 09-03-2009, 05:06 PM
Please get backup from theme I hope data is work I Waiting
Posted by Grooby, 09-03-2009, 06:16 PM
Your "attempt" to update Twitter is a joke. No post was made from you about status of servers. I dont care what are you doing there. I want access to my files and then money back. G
Posted by AniMud, 09-03-2009, 07:12 PM
I'll calm down once i know my part of the node is fully recoverable. Theres too much data there that cannot be recovered otherwise.
Posted by endin, 09-03-2009, 08:36 PM
Enotch Finish Up. I need access to my servers, please tell to me about your status? Dump completed?
Posted by SDS-Michael, 09-03-2009, 08:44 PM
F***ing Enotch... Get my server up for more than a few hrs, It's been going up and down all damn day...
Posted by FatherboardMX, 09-03-2009, 08:50 PM
I just can´t belive this.
Posted by SDS-Michael, 09-03-2009, 08:50 PM
My language or the issue in general?
Posted by mircenaj, 09-03-2009, 08:53 PM
Wow.. just wow.. What happened to email? website? even twitter? Nothing. Even if the service is down, at least give us some more information on whats going on..
Posted by SDS-Michael, 09-03-2009, 09:05 PM
My VPS with the IP: 38.108.111.116 is back up.
Posted by SDS-Michael, 09-03-2009, 09:37 PM
And it's down again
Posted by alan_smithee, 09-03-2009, 09:40 PM
yeah mine's too
Posted by neegeris, 09-04-2009, 12:03 AM
When vps will work again?
Posted by Grooby, 09-04-2009, 01:08 AM
My website is still down. Whats going on ? You dont have technicans or Admins ? G
Posted by endin, 09-04-2009, 02:17 AM
My VPS's still down.(7 VPS's) Whats going on? Whats going on? Whats going on? Any news = not found If more than delay, i do complain.it's true. Do you have admis? you dont talk about do up services? tell to me what time need to up, my data is important.do you belive? If you need money to employment admins, i can pay to you.i want fast back to online, for me not important money.
Posted by FatherboardMX, 09-04-2009, 06:46 AM
no updates yet, damn
Posted by htbsales, 09-04-2009, 07:22 AM
I am not sure if everyone saw the last post that we made but we did say that updates would be posted on Twitter first before they would be posted here. I cannot say why but this is how it has worked out logistically. Everyone keeps asking about admins would you rather that the admins come here and answer your questions or work on the problem while we provide periodic updates like we said we would in the last post here and like I am doing now. The next update will be posted between 9-10am est time.
Posted by Grooby, 09-04-2009, 09:28 AM
FIrst of all, dont be rude. We are your customers, show us some respect if u f*cked up something. Next, what kind of UPDATES you're posting on twitter? i saw 2 posted nearly at the same time (about 9 hours ago from web) without any _SERIOUS_ progress notice. Or you're talking about this "Hi There" post to http://twitter.com/dadiva1213 ? You're still talking about some virtual "ZEUS NODE", what about OTHER nodes? In first post u told that 38.108.111/24 network was down. What about 38.108.110/24 network? IM HOSTED THERE! Does this "zeus" node handles everything there? This is really a JOKE. G
Posted by PersianStar, 09-04-2009, 10:36 AM
See my VPS providers history and laugh like hell : 1-Level3hosting.com - Conman 2-Resellerways.com - Mike Conman 3-Sarorahosting.com - Shikhir(?) , Broke Down 4-Enotchnetworks.com - You are seeing ... I am DONE with VPS providers ... I have placed my order on BurstNet, I was with them before and everyone knows they are the best !
Posted by dennyjames, 09-04-2009, 11:13 AM
Good luck with that. I, like you was stung by Brian (level3hosting), then I went to Enotch and Connectswitch (no longer with CS) This occurrence is bad luck more than anything.
Posted by SDS-Michael, 09-04-2009, 11:41 AM
My VPS has been up all day so far.
Posted by AniMud, 09-04-2009, 12:37 PM
so enotch, wheres that update you promised us that is now almost 2-3 hours past due
Posted by pedx64, 09-04-2009, 01:00 PM
wheres that update?
Posted by hohead, 09-04-2009, 01:35 PM
In my opinion, one of the greatest points of failure here is the lack of communication. enotch: You need to take more aggressive steps to reach out to your customers when these things happen. Send us all an email. If you can't send an email, then you should have posted to twitter within hours of the initial downtime. Even now, your updates are too infrequent. It's the least you can do.
Posted by htbsales, 09-04-2009, 01:41 PM
Updates have been posted.
Posted by htbsales, 09-04-2009, 01:48 PM
I dont believe that this post was rude especialy since you had to use profanity in your reply and filter our characters. As you can see other people have posted here that their VPS is up and running which is why the announcements are focused on the Zeus node. This is the only node down at the moment and it is in block we use for VPS hosting. There are dedicated servers and colocation customers in other blocks that are up and running so if everything routed through the zeus node then wouldnt the entire network be down besides the topics referenced here in this thread?
Posted by Grooby, 09-04-2009, 02:07 PM
Read your post. I think your replies are rude. I really dont care about your "virtual" zeus node. For a 2 days i dont have access to my website which is hosted on your shared hosting not VPS. The best thing is that when i want to ping your webhost (38.108.110.162) the different router/firewall/machine responds: Reply from 38.104.70.126: TTL expired in transit. Reply from 38.104.70.126: TTL expired in transit. Reply from 38.104.70.126: TTL expired in transit. Get it running, i want my files & db, then i want FULL refund. PS: and answer my previous questions. G.
Posted by 2Grumpy, 09-04-2009, 02:16 PM
Mine's still not up If you were restoring backups, I was added to the server maybe 24 hours before it died so maybe my VPS wasn't even in the backup? You can create me a FRESH vps I didn't have anything on there but 2 shell scripts that I can reupload in about .01 seconds and I'm golden. Will a please help?
Posted by AniMud, 09-04-2009, 02:43 PM
This will prolly be delete by the mods: But, considering that we are only a few hours away (apparently), i need to ask enotch... did you try doing this? gizmodo.com/381088/how-to-fix-the-internet-according-to-south-park
Posted by mircenaj, 09-04-2009, 04:16 PM
The entire network was down at one time, including your own website. And by the way, your responses were rude. (yes, so were ours, but we had reason to be angry)
Posted by PersianStar, 09-04-2009, 06:10 PM
I CAN NOT SLEEP ( PLEASE ENOTCH DO IT AS SOON AS YOU CAN !
Posted by Dave W, 09-04-2009, 06:22 PM
Were they using HyperVM ?
Posted by PersianStar, 09-04-2009, 06:30 PM
YES ! Of course recently they have added a "VPScp.php" on client area for managing VPS but HyperVM was still ON ! I know what you are thinking about ...
Posted by endin, 09-04-2009, 07:57 PM
Do you have good news? Enotch please tell to me now can access to mine servers? i like see mine vps up again.
Posted by AniMud, 09-04-2009, 08:12 PM
it's past the 4 hours you promised VIA twitter....
Posted by endin, 09-04-2009, 08:30 PM
i can't wait more, i'm very depress.please tell me about node? i'm very depress. i like dead.i like suicide... i belive dead my company, i can't says by anybody about our services.
Posted by hohead, 09-04-2009, 08:37 PM
haha That's a really funny post. Your bad english makes it awesome. Thanks for cheering me up (seriously)! It's been about 36 hours of downtime so far...
Posted by AniMud, 09-04-2009, 08:39 PM
it's 3 hours past the time they said it would take to get it back up. 5 hours ago they said on twitter that at our request they are going to communicate with us more.... ironic how their last communication is a promise to communicate with us more, especially after not hearing anything when its 3+ hours after the time it was supposed to be back.... the second one is confusing... you are GOING to image, and it's going to take 6 hours (in which case your over an hour late...), or you HAVE, and it took 6 hours (in which case you are THREE hours late), or you are in the MIDDLE (in which case you are between 2-5 hours late...)? So what i'm saying is.... your late edit: I really hate to sound like i'm whining, but this is getting ridiculus... come on guys, at the very least, can you give me my backup so i can host it on my other server? Last edited by AniMud; 09-04-2009 at 08:50 PM.
Posted by endin, 09-04-2009, 09:04 PM
yes, i'm real depress. because not have any news, after afew hours.
Posted by endin, 09-04-2009, 09:07 PM
Where is enotch ?
Posted by AniMud, 09-04-2009, 09:13 PM
@endin: gone home for the night?
Posted by FatherboardMX, 09-04-2009, 09:58 PM
This is very frustrating
Posted by AniMud, 09-04-2009, 10:10 PM
@FatherboardMX: Very. I'm running a facebook application, and for each day it's down, i lose ALOT of money, and i also have received several 1-star reviews and alot of lost interest in the game since this crap started. So i can understand your frustration. My business is suffering big-time thanks to them.
Posted by AniMud, 09-04-2009, 11:52 PM
Sorry for the double post, but i can't edit, and this was posted on their twitter:
Posted by PersianStar, 09-05-2009, 04:28 AM
now is 4:27am in NY and it seems Enotch is sleeping well, Good dreams Enotch :-w
Posted by hohead, 09-05-2009, 04:33 AM
Oooo, this is exciting! We're about to reach the 48 hour mark of downtime! I've been saving a bottle of good champagne, and I think this is an event worth opening it for!
Posted by pedx64, 09-05-2009, 05:04 AM
Enotch still down. Servers still down. Lie, Lie, Lie, Lie, Lie. If i wait 3 years, maybe get my server...
Posted by pedx64, 09-05-2009, 05:20 AM
Your late...
Posted by pedx64, 09-05-2009, 05:30 AM
I sure node have problems (again). maybe kernel crashed, maybe HDD crashed, ...
Posted by pedx64, 09-05-2009, 06:05 AM
Enotch do you want talk about status?
Posted by pads, 09-05-2009, 07:21 AM
I know your feeling , it suck when you start with successful website then suddenly everything goes down in unexpected way and the worse is you never know if it's gonna fixed and if it fixed can you get your site back to the level it was before down !! for me in the same day my enotch vps goes down I got my paypal limited and my shared hosting account with another company suspended my account and now am waiting and contacting them for backup and you know when shared host suspend you can't get into cpanel though you spend all the time digging support tickets for backup like bum all these problems come to me in one day , can you believe it it's true when said all problems come at once , I will call that day the BLACK WEDNESDAY I feel i want to surrender because hosting thing is very unstable and hard to maintain a site in such situation maybe leaving internet is good idea and put all this headache behind your back !!!?
Posted by pedx64, 09-05-2009, 07:46 AM
I tink Enotch left me and us for everytimes, because Enotch not talk about statuse works, and node. Not new news on tiwtter after 8 hours (about 4 hours delay) I tink Enotch can't up us servers again and left us for everytimes.
Posted by neegeris, 09-05-2009, 07:48 AM
Hope they will give backups, or will work again..
Posted by AniMud, 09-05-2009, 08:15 AM
Heh, the crappy thing is, all this crap happened the day after Zynga called me and offered a job as they were making a strategy game similar to mine Last edited by AniMud; 09-05-2009 at 08:20 AM.
Posted by mediawerkz, 09-05-2009, 09:41 AM
they need to get thia sorted ASAP and they need to keep us updated with whats going on enotch always does this
Posted by maskmoataz, 09-05-2009, 10:50 AM
Hello so what we can do now forget the backup or our data or what and if there any hope to get this data or what bad thing happen it must be there backup i can't hear the backup is gone waiting enotch talk to us and tell us every thing is ok
Posted by FatherboardMX, 09-05-2009, 11:09 AM
This has been my worst hosting experience. Even than dreamhost.
Posted by Grooby, 09-05-2009, 12:46 PM
Still nothing works. Does they still live? or closed company/packed and quietly move from business? IM WAITING FOR STATUS! G
Posted by Reece|StormingHost, 09-05-2009, 01:42 PM
My vps had also been down, i bought i and moved from my old host buzzservers 3 days before this and now ive lost everything, im hoping they get there ass into hear soon!
Posted by pedx64, 09-05-2009, 01:47 PM
Last twitt of Enotch Remaining ? Whats going on? Do you can speak about status node and vps? Last edited by pedx64; 09-05-2009 at 01:53 PM.
Posted by Reece|StormingHost, 09-05-2009, 01:48 PM
so its not just the vps node thats gone down, also the shared hosting has been hacked?
Posted by hohead, 09-05-2009, 08:45 PM
Bloody hell... Shared hosting still not up. All I want is the last backup, so I can switch hosts...
Posted by 2Grumpy, 09-05-2009, 08:49 PM
Yeah this is kinda funny I mean at this point it's gotten a little silly. If I had something important running on my VPS I'd be hot, as it is I'm just mildly amused at how long this has dragged on with no resolution. By now I'da rented a high end server somewhere, dropped Virtuozzo or openVZ on it and at least gotten everyone back online with a new fresh VPS and for those with backups who don't need enotch to restore data, done, for those who need backups well "hopefully soon" I guess, I mean if you can't get into a backup you can't get into it, no amount of gnashing of teeth and tearing of robes will make it happen. But getting new servers online shouldn't take longer than contacting one of many of the providers advertising in the dedicated offers forum "down there ".
Posted by Dougy, 09-05-2009, 09:21 PM
Someone is out to get enotch.. I have offered to help try and fix it all.. I'll do what I can.. but there's definitely someone after them with a vengeance. They are working hard trying to fix it all
Posted by whmcsservices, 09-05-2009, 09:36 PM
Yes they some out they I try also give him time
Posted by whmcsservices, 09-05-2009, 10:12 PM
what I mean is they someone out they
Posted by AniMud, 09-05-2009, 10:33 PM
two updates on twitter: Restoration of data which will be copied from infected disks onto external storage is expected to last through the next 4-6hrs. about 3 hours ago from web 25% of Zeus VPS data recovered and restored onto disk. The Zeus node is currently being rebuilt and will be readded to the farm shortly about 3 hours ago from web
Posted by ows8, 09-06-2009, 12:12 AM
meanwhile I am looking for another reseller. this is bad. i wonder which is a reliable one. . .
Posted by PersianStar, 09-06-2009, 05:36 AM
IT'S THE FORTH DAY MY VPS IS DOWN !!! I got my dedicated server ready on another DC but i have no backup/data to restore ... maybe it takes one week for data recovery
Posted by pedx64, 09-06-2009, 09:16 AM
Please speedup. 4 days down. Please speedup.
Posted by calhouncreations, 09-06-2009, 10:08 AM
any updates?
Posted by pedx64, 09-06-2009, 11:59 AM
Enotch very very very slowly worked. We not important. 4 days for = recovery, restore Not new news after afew hours!
Posted by whmcsservices, 09-06-2009, 03:00 PM
They working very hard to recovery all this data
Posted by FatherboardMX, 09-06-2009, 03:25 PM
I hope some day they finish
Posted by pedx64, 09-06-2009, 04:53 PM
I hope this day finish because 4 days down mine server.
Posted by hohead, 09-06-2009, 05:00 PM
I wouldn't get your hopes up.
Posted by PersianStar, 09-06-2009, 06:12 PM
Unfortunately I am losing my hope
Posted by htbsales, 09-06-2009, 06:14 PM
Hello, We are working as fast as possible. The updates that we provided on Twitter last night were intended to provide insight into the level of effort that is put in to recover your data. We are literally restoring data using disaster recovery tools one sector of the hard disk at a time. Anyone that is familiar with these tools is aware of the time involved just watching a screen for prompts copying data and then restoring this data. We are working as fast as we can and will restore everyone in the order that the data is made available. Thanks for your patience.
Posted by PersianStar, 09-06-2009, 06:45 PM
I don't know why but just for a second I put my self in their shoes ... It seems they are doing the best they can, Thanks Enotch...
Posted by pedx64, 09-06-2009, 08:17 PM
on twitter: Thanks
Posted by AniMud, 09-06-2009, 08:42 PM
Hey enotch: So i don't keep refreshing my domain, can you please send us an e-mail when everything is back up? Also, it looks like your getting our servers back up before your own website, that in itself makes up for some of the downtime, as it shows you really are looking after the customers.
Posted by maskmoataz, 09-06-2009, 09:12 PM
Hello me too like other hope again fast for vps and thanks but i have problem in my email in my account how can i know about the new ip's to change for it Thank's again
Posted by SDS-Michael, 09-06-2009, 11:11 PM
Your ip's should remain the same. My VPS never went down except during the DDOS.
Posted by FromOz2, 09-07-2009, 01:16 AM
Just an observation, but isn't the bottom line - particularly if you're running a business - that you should ensure you have your own backups off-site? Harsh way to learn a lesson if you've been affected by this, and my sympathy to those that have been (it went down just as I was researching the company before signing up!), but a valuable lesson nonetheless. Last edited by FromOz2; 09-07-2009 at 01:20 AM.
Posted by PersianStar, 09-07-2009, 05:07 AM
New Twitter : "We are still waiting for the copy process to finish. The software eta was just under 33hrs. Yes, 33hrs however the time fluctuates."
Posted by neegeris, 09-07-2009, 08:06 AM
whats their twitter nick?
Posted by mediawerkz, 09-07-2009, 08:09 AM
http://twitter.com/enotchnetworks
Posted by AniMud, 09-07-2009, 10:31 AM
This better not actually take 33 hours....
Posted by SDS-Michael, 09-08-2009, 11:56 AM
Enotch's website is back online
Posted by FatherboardMX, 09-08-2009, 12:20 PM
My VPS is still offline.
Posted by 2Grumpy, 09-08-2009, 12:25 PM
Still no new VPS info and the old one is still down. If I can't have the VPS or a fresh VPS online before the end of business today I'm going to have to ask for a refund and cancellation. I'm an ex-webhost myself and a current sysadmin and I understand **it happens but this isn't even remotely acceptable anymore.
Posted by ianjw11, 09-08-2009, 12:40 PM
This is getting to be more than enough. I have put down $400 for colocation for this month, and I needed to move in last week. Why are these guys taking so damn long to get there act together? I feel like going to there corporate office, but i doubt i'll be able to get in. Anyone know if it is possible to get into their business office? I'm located in uptown Manhattan, so it's not really that far.
Posted by neegeris, 09-08-2009, 12:48 PM
My vps still down..
Posted by AniMud, 09-08-2009, 12:59 PM
They have until end-of-business to have my VPS online, or a backup sent to me before i start sending them invoices, retroactive to the minute the downtime started.
Posted by Mike V, 09-08-2009, 04:46 PM
Reminder from the Announcement at the top of this forum: "This forum is provided to discuss current outage issues and to allow a way for customers and providers to communicate. Comments by non-customers will be removed. If you are not a current customer, there is no need for you to post. Reviews are only suitable in the appropriate main forum category. " If you are not a customer, there is no need for you to post. If you have questions open a ticket at the Help Desk. http://helpdesk.webhostingtalk.com.
Posted by htbsales, 09-08-2009, 05:06 PM
Your VPS info was sent 2 days ago as it was a new VPS and you did no require any immediate recovery.
Posted by ianjw11, 09-08-2009, 05:08 PM
I got my requests answered finally, and It really wasnt that long of a wait, considering all the data recovery that is being done. Surviving a DDOS attack isn't easy, and Enotch is going to vastly improving there security after this.
Posted by htbsales, 09-08-2009, 05:09 PM
There are no guarantees with this process. We are doing the best we can here. Please also keep in mind that we don't take threats lightly.
Posted by htbsales, 09-08-2009, 05:10 PM
You've been contacted.
Posted by Reece|StormingHost, 09-08-2009, 05:27 PM
Enotch could you please tell me if there is a backup that will work & if so how long untill ti could be running again roughly?
Posted by 2Grumpy, 09-08-2009, 05:29 PM
I have no emails from *enotch* in my inbox since 09/02 and I was unable to login to the help system this morning it was giving an SSL record too long error when I tried to login (in Directadmin it usually means SSL isn't enabled for the domain). I'll try the helpdesk again, is the info in there perhaps? Edit: Still can't get into the helpdesk
Posted by AniMud, 09-08-2009, 05:56 PM
It's not a threat. It's a matter of business. In the days it has taken you to get my info back, i have lost a considerable amount of money. I have also repeatedly asked just for a backup of my data, and i would be on my way, but that too has been ignored. I'm only willing to lose so much money before i start invoicing you for my losses... at that point i'm pretty sure you would be sending me a backup. edit: It's also been almost a week... especially when your tweeting stuff like: . That was 4 days ago. I understand yesterday was labor day, however, when your clients, and your clients clients are losing money because of this, you really should be doing alot more then just tweeting with ETA's that havent been met. Last edited by AniMud; 09-08-2009 at 06:00 PM.
Posted by 2Grumpy, 09-09-2009, 08:20 AM
Still haven't seen an email from enotch I did finally get into my.enotch.com looks like it no longer forces an HTTPS: connection. I checked to see if maybe the info was left in a ticket or something but nope, no tickets. So I went to products/services wondering if maybe I could get the IP address from that area, and clicked Manage VPS but it just gave an error. Maybe someone could just PM the info to me?
Posted by htbsales, 09-09-2009, 11:57 AM
Please read what I am typing carefully. You have repeatedly asked for backups but you cannot get the backups until the deleted data has been copied off of the impacted disks and onto storage media which is currently what is taking this long. Now if you have another way to speed up this process then please by all means provide one but if not then you will have to wait and actually even if you send invoices no backup will be sent because we are not just sitting around playing with our fingers. I suggest that you do not send invoices. It will result in other course of action that I am sure you will not be able to continue with financially. I understand that many people are impacted and we are doing the best we can to recover everything. If the data was on disk already we would not even be having this conversation so please stop the nonsense.
Posted by htbsales, 09-09-2009, 11:58 AM
I will look for the information and PM it to you shortly.
Posted by 2Grumpy, 09-09-2009, 12:29 PM
That would be very appreciated, thanks.
Posted by Reece|StormingHost, 09-09-2009, 02:16 PM
Wow it has been restarted even though it was said to be nearly doen in 3 hours? This is becoming a joke im loosing ALOT of money from my business because of this & i have only recently just moved to them ( what a mistake that was!) I wish they could hurry up this process..... Once i get my files im going as 1 month free is not enough when ive lost ALOT more in money from from it over the past week because of this.
Posted by DNGeeks, 09-09-2009, 02:47 PM
Another lesson learned by those who think it's the hosts responsibility to make backups. When will people learn? Yes it sucks that you're all having issues. I can relate because I've been there. But once you read a few outage threads on WHT you should learn quickly that hosts aren't responsible for your data. Weekly or (even better) daily backups are a requirement.
Posted by pedx64, 09-09-2009, 03:11 PM
All VPS still down, Please Up VPS node.
Posted by AniMud, 09-09-2009, 04:16 PM
Lost revenue for me (based on monthly totals for ads+payments) is worth several several months, and even if it came back up now, client confidence is down, meaning i'll be losing ALOT more money in the long run.
Posted by Reece|StormingHost, 09-09-2009, 04:34 PM
Yes same for me, ive lost client confidence & also lost new clients that came to us the day before this happen
Posted by AniMud, 09-09-2009, 05:02 PM
@Reece: And then they have the nerve to get snippy when we are unhappy... You don't mess with a persons money and expect them to be happy about it.
Posted by Reece|StormingHost, 09-09-2009, 05:26 PM
Exactly, this whole enotch thing is becoming a joke & they even restarted the recovery? i thought they was putting it onto new node yesterday
Posted by ianjw11, 09-09-2009, 05:54 PM
Well, enotch is pretty busy recovering as much data as possible. In a situation like this, you should be possible that your data is recovered, period. Also, if downtime will cause you a signifigant drop in revenue, you should have a backup server for a situation like this.
Posted by PersianStar, 09-09-2009, 06:02 PM
Hey guys, I am a customer too and my VPS is down too ! just don't harsh them, I believe they are doing their best to recover the data and this matters right now... To be honest, this is our fault as much as their fault. We should have a back up server
Posted by maskmoataz, 09-09-2009, 06:05 PM
i found this words right after lot of thinking
Posted by 2Grumpy, 09-10-2009, 09:46 AM
Any word on this? I also have an open ticket you can reply to, whatever works. I really don't want to cancel and ask for a refund but it's about to become a necessity.
Posted by neegeris, 09-10-2009, 10:55 AM
I think they lie, maybe they cant recover any data, and now just give us hope , and thinks how to say, that all data are lost, and wount be recovered! They sayd that they will finish all before 2 days, and some vps are running, but as I saw 0 vps were running, and now they again do some fixing, recover jobs! for me its suspicious!
Posted by addouglas, 09-10-2009, 03:17 PM
I've not called them a liar (seems like everyone is getting in trouble for doing that lately) but I do think they have serious issues that they are not adequately explaining. They called me - a customer (or soon to be former customer) - "the most annoying" by bringing up this same concern via twitter and questioning why we should trust them moving forward based on how they are handling this situation and criticizing their lack of communication regarding the problems they are having. After saying I should just be "happy" that they are working to recover the data, I told them that was inadequate to keep me as a customer. You can follow this very interesting conversation at their twitter feed. I'm @UtterDomain. You can find their twitter feed @EnotchNetworks. I think it's very telling how they are responding to criticism. You have to have thick skin in these kinds of situations because you can't expect customers who are out of the water for more than a week to be cheering you on. I think it's incredible that they are calling customers names and questioning their "common sense", in public to their faces. And yet they chose twitter as their means of communicating. I think they've done a poor job of communicating, setting expectations and meeting them. I think they had a poor disaster recovery plan and even worse execution and I've seen nothing to indicate that they had adequate plans in place to prevent and manage attacks in the first place. I would hope anyone wanting to do business with them in the future demand that they address those issues professionally and thoroughly. Best of luck to anyone else affected by this outage.
Posted by AniMud, 09-10-2009, 03:50 PM
@addougles i'v been following the tweets going back and forth between you to. It would be hilarious if it wasent such a serious situation.
Posted by htbsales, 09-10-2009, 04:15 PM
While I agree our wording was incorrect for this situation. The timelines and the ETA's that we are providing is based on what we see on screen and our own experiences working with the software tools for the last 6-7 days now nonstop for 24hrs a day. We've even tried a data recovery company in NYC who charged us 4000 and could not even recover the bit of data that we recovered. We tried numerous software tools the tool that we are using now has an OK support team overseas and this is leading to some issues in communication. If we think about it this way the Zeus node had about 34 VPS's on it. Each VPS probably has just under 2,000,000 files if I am not wrong and this program builds in the following way; 1) Scans for Partitions, 2) Reconstructs a file system based on the provided file system type, 3) Scans for files (This takes 5hrs), 4) Builds a Directory structure based on all data in the previous steps (This always reportst that it will take 12hrs). Now we have tried everything to make this program run faster but it doesnt make a difference, this is a normal process that must go through these steps. The program must complete each of these steps or we will not be able to provide or extract any files for any individual user or folder. I know its been a difficult process for all involved and our customers who have been down as a result of this issue. However, keep in mind that there were backups of each of these platforms which were deleted and the files themselves on the VPS and Hosting Servers were also deleted. So this software process is literally being done to recover files which have been deleted from disk.
Posted by neegeris, 09-10-2009, 04:21 PM
enotchnet -> How much percents done of recovering? you wrote: That means 34*12=408hours, what is 17 days to get data back to all vps?
Posted by htbsales, 09-10-2009, 04:42 PM
Mathematically that is correct. However the ETAs sometime go from 3468hrs to 12hrs and back up again. I can say that we hit a milestone where the VPS Directory Tree is being built now which has not happened in 2 days. The elapsed time is about 15mins and 34seconds and it looks to be about 5% done so we will see where this goes. Again, thanks to everyone for their patience.
Posted by AniMud, 09-10-2009, 05:06 PM
@enotchnet does that mean they will all come back at once, or will it go by VPS?
Posted by htbsales, 09-10-2009, 05:32 PM
It is likely that they will all come back at once. However, this will depend on the states of the vzid.conf files. If there is a problem with those files then we will have to do this one at a time.
Posted by PersianStar, 09-10-2009, 05:37 PM
I don't care about downtime anymore, DATA is what matters now. I hope everything goes through and we can have our VPS's UP WITH DATA in next few days ... thanks
Posted by neegeris, 09-10-2009, 05:39 PM
Will members get compensations?
Posted by htbsales, 09-10-2009, 06:33 PM
Some form of credit will be issued starting from the time each account is restored such as a free month and discounts on other months of service. I don't have full details on this at the moment.
Posted by Reece|StormingHost, 09-10-2009, 07:27 PM
Thank you for the updates Enotch, hopefully FINGERS CROSSED! that it will work this time. So a free month of service + more will be given for compensation?
Posted by AniMud, 09-10-2009, 10:14 PM
I know i'v been hard on ya enotch, but if this is the end, then thank you
Posted by neegeris, 09-11-2009, 05:26 AM
Its beginning!
Posted by pongery, 09-11-2009, 05:49 AM
i hope it's fixed soon
Posted by pongery, 09-11-2009, 05:52 AM
and i hope my account get compensations
Posted by neegeris, 09-11-2009, 07:59 AM
you earned only 1 week compensation, but others, including me, few months..
Posted by PersianStar, 09-11-2009, 09:42 AM
New Twitter, 6 minutes ago from im+ : "Files are extracting now about 36,000,000 of them. I think we are going to complete this 'headache' now. No eta on completion as of now" Well done Enotch.
Posted by AniMud, 09-11-2009, 06:13 PM
it's been 9 hours enotch. Any updates?
Posted by PersianStar, 09-11-2009, 06:56 PM
Twitter : " File copy still running. 5.2 Million files have been copied. We are confirming that these are valid now. We can only move all at once. "
Posted by pedx64, 09-12-2009, 08:26 AM
@enotchnetworks
Posted by PersianStar, 09-12-2009, 09:23 AM
15 HOURS AGO : "File copy still running. 5.2 Million files have been copied. We are confirming that these are valid now. We can only move all at once." 2 HOURS AGO : "The ETA listing has grayed but we are estimating about ~9,000,000 files copied so far obviously the speed is not desired but we must wait" 4.000.000 files = 13 HOURS All file are : 30.000.000 with this rate+with my calculations, we are gonna have our data 98 HOURS from now which is 4 days and half from now. ETA should be 2009/09/17
Posted by pedx64, 09-12-2009, 12:19 PM
What ? 4 days?
Posted by PersianStar, 09-12-2009, 01:08 PM
4 days and half, almost 5 days
Posted by AniMud, 09-13-2009, 12:10 PM
i hope it doesent take that long....
Posted by PersianStar, 09-13-2009, 12:45 PM
Then you have false hope, it is a simple multiply ! It seems they have NO idea how this happened to them, imagine after they restored the data and VPS's come up, our HACKER(!!??) comes again and delete all data again I HOPE they do something about this
Posted by AniMud, 09-13-2009, 01:23 PM
that's why i'm backing up my data ASAP, and moving servers.
Posted by pedx64, 09-13-2009, 01:37 PM
Any updates?
Posted by 2Grumpy, 09-13-2009, 03:47 PM
I have requested a cancellation and refund, this is ridiculous.
Posted by pads, 09-13-2009, 04:43 PM
i will doing the same but I have more than +10GB of files I have to move , I hope all files are backup
Posted by Reece|StormingHost, 09-14-2009, 04:44 AM
# ETA is 12hrs to completion afterwhich it will take about 3hrs to copy data onto the replacement node. We hope this will all be done in 24hrsabout 8 hours ago from web Looking better hope its all fixed now
Posted by AniMud, 09-14-2009, 12:22 PM
its been over the 15 hours... i wonder if they have a new update for us
Posted by PersianStar, 09-14-2009, 01:41 PM
10 minutes ago, Twitter : " VPS Restore is still going. Although we can now access VPS data and we are in the process for copying onto nodes and/or making new vz.conf " Last edited by PersianStar; 09-14-2009 at 01:46 PM.
Posted by Reece|StormingHost, 09-14-2009, 02:03 PM
# We have an upgrade plan to improve the security and operations of our VPS server infrastructure that will commence shortly after the restoreless than a minute ago from web # VPS Restore is still going. Although we can now access VPS data and we are in the process for copying onto nodes and/or making new vz.conf32 minutes ago from web GREAT!
Posted by AniMud, 09-14-2009, 02:12 PM
does this mean we can get our backups now?
Posted by PersianStar, 09-14-2009, 02:23 PM
not yet, but SOON
Posted by pongery, 09-15-2009, 01:39 AM
i hope it finish soon
Posted by PersianStar, 09-15-2009, 02:45 AM
Now it's about 6 hours AFTER ETA, any updates ?!
Posted by XFactorServers, 09-15-2009, 04:17 AM
just come back 666 hours from now
Posted by neegeris, 09-15-2009, 04:58 AM
My vps is working now! Waiting for compensation!
Posted by pads, 09-15-2009, 05:21 AM
great for you mine still offline till this moment
Posted by pedx64, 09-15-2009, 05:22 AM
any updates??? also still offline. Last edited by pedx64; 09-15-2009 at 05:25 AM.
Posted by AniMud, 09-15-2009, 07:06 AM
hopefully mine will be up soon.... i just need this over with
Posted by neegeris, 09-15-2009, 07:19 AM
My vps are online for 3 days!
Posted by pads, 09-15-2009, 07:35 AM
what is your node Zeus or Poseidon
Posted by neegeris, 09-15-2009, 07:54 AM
Where I can see it?
Posted by PersianStar, 09-15-2009, 08:08 AM
mine still offline too UPDATES ?????????????? It's about 10 HOURS AFTER ETA !
Posted by pedx64, 09-15-2009, 08:21 AM
I think never see again mine vps. no twitts, no updates. 2week down mine vps, i hope ...
Posted by Reece|StormingHost, 09-15-2009, 09:38 AM
Still not more updates... Ive requested a full money back for the month i had purchased + extra time on my vps which i think is fair as i cannot no longer pay my WHMCs bill + lost money because of this. Awaiting a replu....
Posted by pedx64, 09-15-2009, 10:12 AM
I tired to waiting... 1, 2, 3,... ,8 , 9, 10, ..., 12... days. If you can not up mine vps, please upload mine data to any location, i need data.
Posted by neegeris, 09-15-2009, 10:13 AM
I already created backup
Posted by endin, 09-15-2009, 11:00 AM
mine still offline.
Posted by PersianStar, 09-15-2009, 11:21 AM
Tweeter Updates : " Some restores have stopped copying specific VPS containers. The software is currently copying 711240 files & 62686 folders. Update soon " " @FakeDaniela The reseller restore has been paused due to an issue with the disk retrieved from the recovery company and with the software " It seems we are not gonna get our data in next /day/week/month/year/century ...
Posted by pads, 09-15-2009, 11:31 AM
I have bad feeling about this
Posted by neegeris, 09-15-2009, 11:32 AM
I`m happy guys!
Posted by PersianStar, 09-15-2009, 11:39 AM
O'Really ? I have VERY bad feeling about this
Posted by pads, 09-15-2009, 11:49 AM
[B]I feel terrible because I lost my business but what we can do except waiting , for how long I don't know !??
Posted by VPSGuys, 09-15-2009, 12:26 PM
I agree with you guys,This is a crap position, Seems like Enotch is not doing much.
Posted by dennyjames, 09-15-2009, 02:45 PM
I was on a new VPS with another provider within 2 days of it going off as I had a bad feeling. The other VPS I have with enotch was not affected so will keep that one. All I had to do was upload all my files to the new VPS as I keep a backup on my PC. I feel sorry for everyone involved, including enotch, they did not ask for this and this will affect them financially. Last edited by dennyjames; 09-15-2009 at 02:57 PM.
Posted by pedx64, 09-15-2009, 03:41 PM
I have not backup, all my data stored on vps, i need all.
Posted by mediawerkz, 09-15-2009, 03:48 PM
there site is down again and so is mine
Posted by pads, 09-15-2009, 07:25 PM
I have +10GB of files on VPS , it's so big that I can backup on PC
Posted by alan_smithee, 09-16-2009, 12:19 AM
mine is running fine this whole week, i'm on hades node
Posted by dennyjames, 09-16-2009, 02:23 AM
Hades was not affected at all. I have a VPS on Hades and one on Zeus...... or rather I did.......... the hades one has been solid since I purchaced it.
Posted by FatherboardMX, 09-16-2009, 11:37 AM
So, The affected node was only Zeus ?? My VPS was in Poseidon node. I don't know why my VPS is still down. I opened a ticket about this 5 days ago, no answer yet.
Posted by neegeris, 09-16-2009, 11:42 AM
My vps is running, but I dont know what node.
Posted by dennyjames, 09-16-2009, 11:43 AM
I think it was all but the Hades but I am not 100% sure on that but it was more than just the Zeus node, Poseidon is affected also.
Posted by FatherboardMX, 09-16-2009, 11:55 AM
@dennyjames @neegeris So, your VPS just came back on the same IP adress than before?
Posted by dennyjames, 09-16-2009, 02:22 PM
No, my hades never went off, my other one is still not on.
Posted by PersianStar, 09-16-2009, 03:55 PM
@FatherboardMX No VPS has been restored yet ... We are still waiting Enotch
Posted by AniMud, 09-16-2009, 08:25 PM
After asking them for a backup VIA support ticket, they had the BALLS to ask if i had even had a VPS.... since then they havent responded...
Posted by pedx64, 09-17-2009, 05:34 AM
Any Updates ? More 2 week still offline mine vps.
Posted by pedx64, 09-17-2009, 11:43 AM
Any Updates ?
Posted by endin, 09-17-2009, 01:00 PM
Not any update ? Last tweet about 17 hours ago.
Posted by 2Grumpy, 09-17-2009, 01:01 PM
I did get a new VPS finally, so I guess I'll see how things go with Enotch from here forward.
Posted by PersianStar, 09-17-2009, 01:31 PM
How about restore process ? Hey Enotch, we are still here update us PLEASE
Posted by pedx64, 09-17-2009, 01:56 PM
@ enotchnetworks Last edited by pedx64; 09-17-2009 at 02:06 PM.
Posted by FatherboardMX, 09-17-2009, 08:19 PM
(4518420/2000)*6 = 376.535 hours = 15.69 days left I hope this will change
Posted by Reece|StormingHost, 09-17-2009, 08:28 PM
# The copy rates vary at times from 10-15k files every 5mins down to 2k which is the issue causing the delays in getting the VPS's up againabout 1 hour ago from web ^^
Posted by alan_smithee, 09-17-2009, 10:37 PM
finally my hades vps is dead, can't access the vps panel either
Posted by pedx64, 09-18-2009, 05:00 AM
i don't like think about this. i lost users.
Posted by pongery, 09-18-2009, 10:07 AM
i hope it fixed soon
Posted by Grooby, 09-18-2009, 10:48 AM
This is a joke. Company died almost 2 weeks ago and you guys still thinks that they will fix it? Read from beggining of this post. I see a BIG inconsistency of what they are saying between the posts. My advice to you all, get another hosting, and say goodbye to your files that were hosted with enotch. Im off of this thread. Good bye enotch and if u cant care about servers/backups etc. please care about these people refunds. G.
Posted by neegeris, 09-18-2009, 10:50 AM
They fixed my vps, I think they will fix all..
Posted by PersianStar, 09-18-2009, 11:02 AM
I still have hope ! I think they are doing something there, if they are not, why would they lie to us about RESTORE !? anyway, if you are right and they have lost all my files, then i should pull the trigger and kill myself because if i don't, my customers will. any updates Enotch !? Last edited by PersianStar; 09-18-2009 at 11:05 AM.
Posted by neegeris, 09-18-2009, 11:04 AM
what website u lost?
Posted by PersianStar, 09-18-2009, 11:20 AM
I have not lost A website, I have lost MANY websites hosted on my VPS !
Posted by neegeris, 09-18-2009, 11:21 AM
And what kinda costumers u had?
Posted by PersianStar, 09-18-2009, 11:28 AM
I was running an hosting on my VPS with about 35 customers ! and i am responsible for their data ! what do you mean " what kind of " ?
Posted by neegeris, 09-18-2009, 11:29 AM
oh, its very bad for you!
Posted by htbsales, 09-18-2009, 12:58 PM
Did you open a ticket with this information? Are you sure your VPS was running previously?
Posted by htbsales, 09-18-2009, 01:03 PM
What is the inconsistency? The restore process is still running. We have not died as a company as there are other services that we provide that are running without any impact. So what are you talking about? If you don't know what you are talking about then please go away. We did not ask for this to happen to us and in fact quotes that we received from other companys had an ETA of 3-4 weeks which we can provide as proof this is also in addition to the company that attempted to do the recovery but was unable to find any files in the free analysis. All of these actions have a paper trail that can be verified. We could have given up then but we did not. We are not a data recovery company but have surely invested the time, money and knowledge to learn what needs to be done to recover our customers data. To be clear we are being completely honest about what we are doing. We care about the customers that we have/had and just want to provide you with your data so that we can pickup the pieces and proceed with our business. The complexity here is that the data was deleted from the disks. I know we have stated this over and over again but it is important to understand the complexity of the situation as justification as to why this is taking so long. In the previous set of analysis we just had a long list of files in the / directory with no directory structure. Now that we have things the way they need to be we are simply waiting as per the Twitter updates for the recovery to finish. Yes, the recovery is slow in fact its terribly slow but we can't make it faster. I hope everyone understands despite the impact to your day-to-day businesses. Last edited by htbsales; 09-18-2009 at 01:09 PM.
Posted by maskmoataz, 09-18-2009, 06:25 PM
hello enotchnet you have pm and ticket in vps support department with my new email hope your answer about my request and waiting your replay me via witch any of both Thanks, Regads, Moataz Soliman
Posted by PersianStar, 09-18-2009, 06:37 PM
Thanks for not giving up Enotch, I think now I understand you and wish to have my files back... and Good Lock Enotch !
Posted by endin, 09-19-2009, 04:02 PM
Any updates? I hope it fixed soon.
Posted by SoutheastWeb, 09-20-2009, 07:55 AM
A customer of ours appears to have been affected by this same exploit. Does anyone know if enotchnet was running hypervm still? This wiper program simply fills up the disk, starting with a fake MBR, then continuously repeats until the end of the disk.
Posted by Dougy, 09-20-2009, 09:25 AM
Heh, auhwipe is dirty.
Posted by htbsales, 09-20-2009, 11:14 PM
Unfortunately this is correct. We used another WHMCS script to connect to HyperVM. If you want I can PM you with some information that should be able to assist you in the recovery. It's not an easy process.
Posted by Reece|StormingHost, 09-22-2009, 01:46 PM
My personal suggest would be to just drop enotch untill they get there server back up. I have done this same thing and im starting all over as my clients had left me, as i was waiting so long for Enotch! Im still waiting for my refund from them! Also if they will bring this back id be interested to see what they have to offer as compensation.
Posted by neegeris, 09-22-2009, 02:01 PM
I received compensation - free month, anyway, its too less for me, I lost much more!
Posted by AniMud, 09-22-2009, 11:20 PM
i don't care for compensation as long as i get my backups back =/ thats all i want/need... don't need my server up, don't need my money, just give me my backup so i can put the pieces of my business togethor
Posted by pedx64, 09-23-2009, 07:22 AM
Any updates? mine vps still offline.
Posted by pedx64, 09-23-2009, 12:11 PM
no new updates. last tweet on 5:02 PM Sep 21st & now Sep 23.
Posted by ows8, 09-23-2009, 11:14 PM
i submitted tickets for refund and no reply nor refund at all. anyway I have switched provider and its better now.
Posted by XFactorServers, 09-25-2009, 11:14 AM
They are probably busy.
Posted by 2Grumpy, 09-25-2009, 11:21 AM
I did get a refund of my first month's services. I kept my vps and if when the invoice comes due I feel like they're doing "ok" I'll renew. However, what I'm using their service for isn't all that important and it doesn't "cost me money" if my VPS is down so take that into account with my apparently "easy going" attitude, had this failure cost me money I'd have moved to a new provider after just a FEW hours of downtime like that. All things in perspective.
Posted by dennyjames, 09-25-2009, 12:30 PM
For the VPS of my 2 that went down I had to move to another provider to get my service up again, does not mean I am dumping Enotch though and the other VPS I have with them has been solid. None of this was their fault or wanted by them. I am sure this is hurting then financially also. I have no issues with them and I hope this all works out for them, I am staying as their client anyway.
Posted by ianjw11, 09-25-2009, 01:26 PM
Yes, this is an issue effecting most openvz hosting providers, and thus I think enotch is doing a pretty good job getting everything working, and all the backups recovered. There support times have been fast throughout this whole issue, and I hope that they can recover from this, patch up there server's security, and emerge as a better provider.
Posted by DigitalLinx, 09-25-2009, 02:00 PM
What are you talking about, what issue is affecting most openvz hosting providers? They clearly were compromised, it has little to nothing to do with openvz. Please do not spread unfounded rumors.
Posted by ianjw11, 09-25-2009, 02:52 PM
I would say the same to you. Please do your research, the reason that they were comprised has to do with an exploit in the OpenVZ kernel, were a user is able to get root access. That was how the AUHwipe was executed. The issue at hand is the fact that OpenVZ DOES have security flaws, which need to be fixed.
Posted by DigitalLinx, 09-25-2009, 03:10 PM
Care to post an advisory where this vulnerability is described, any link would do, openvz.org, cve.mitre.org, full discourse list, securityfocus anywhere really or it is one of those 0day everyone seems to point the finger? People just make ridiculous assumptions with no proof whatsoever, just like the infamous openssh exploit.
Posted by ianjw11, 09-25-2009, 03:13 PM
Considering it is commonly known that openvz has had many exploits in the past, and these servers didn't have non ssh certificate access from the outside, it would make sense that it was an openvz exploit. I have had a similar thing happen to me, when I ran an openvz hosting company. I hardly find the assumption to be rediculus, since most manifestations of this AUHwipe have been to openvz providers.
Posted by DigitalLinx, 09-25-2009, 03:22 PM
You clearly have no idea what you're talking about nor do you know how to lookup security advisories so I will end this conversation here. You sound like a conspiracy theorist. FYI almost all incidents can be explained that they happened due to staff negligence, ignorance and slipups. If an incident did indeed happen due to 0day vulnerability it is matter of days when a security advisory is published and patches released.
Posted by ianjw11, 09-25-2009, 03:24 PM
Ok, so we shall see. I infact am informed regarding security advisories, and am appalled at the fact that you are calling me a conspiracy theorist. Anything further than what has been stated is pure speculation, and thus I can agree with your suggestion of stopping this conversation.
Posted by joecool335, 09-29-2009, 06:06 PM
All I know is I ordered from this company too last month..I am still waiting for a refund...as my server was only up for 7 days and then gone...
Posted by AniMud, 10-01-2009, 09:35 AM
i'm still waiting on my backup.... it's been 3-4 days guys. Don't e-mail me saying you have my files and are ready to send them to me then blatently ignore me after that.
Posted by PersianStar, 10-01-2009, 09:43 AM
that happened to me too ! they have my data, but they don't give it to me ! I can not see any REFUND also ... WTF !?
Posted by pedx64, 10-02-2009, 06:45 AM
My VPS Still Down! And you ?
Posted by PersianStar, 10-02-2009, 11:38 AM
Mine is still down too ! I thought Enotch said all VPSs will be up yesterday ...
Posted by pedx64, 10-02-2009, 04:32 PM
@enotchnetworks "The replacement server is now online. VPSs should begin coming online one at a time. If you are missing IPs open a ticket. No status tickets" But now all vps still down.
Posted by PersianStar, 10-02-2009, 04:37 PM
I am losing hope ... they are not entirely honest with us, NO BACK UP AND NO REFUND !!!!! and this is how it's gonna end
Posted by pedx64, 10-02-2009, 06:07 PM
NO BACKUPS, NO REFUNDS @enotchnetworks "The replacement server is now online. VPSs should begin coming online one at a time. If you are missing IPs open a ticket. No status ticketsabout 17 hours ago from im+ " IS A JOKE. IS A GAME. IS A LIE.
Posted by Reece|StormingHost, 10-02-2009, 07:58 PM
It is a joke they said it was coming online. I BET next thing will be the files was corrupted so no backup. :@ Ive opened a paupal dispute and they said i lie there is no problems and it was closed :@ Ive wrote to support and no reply on status or my refund or compensation!
Posted by pedx64, 10-03-2009, 01:08 AM
After 24h: Not any updates, I want refund all my payments, i want my backup vps, i dont like wait more for up all vps.
Posted by PersianStar, 10-03-2009, 03:04 AM
IT'S A REAL THREAT ! If data has lost and they were joking around for 1 month, then it is a real treat ! I WILL SELL THE REST AND COME TO YOU ENOTCH ! who is with me ?!
Posted by endin, 10-03-2009, 03:51 AM
@PersianStar If data has lost and they were joking around for 1 month, then it is a real treat ! I WILL SELL THE REST AND COME TO YOU ENOTCH ! who is with me ?! I with you, i hope available backups I real need this. Maybe Enotch have problem today.i sure all server up as soon with backups. I hope update as soon. I want continue with enotch.
Posted by dennyjames, 10-03-2009, 11:07 AM
As much as the situation is upsetting you guys maybe just wait a bit longer for a response from enotch. I am sure an established company like them would not just lie and if the data had just gone they would have said. Maybe easy for me to say but trying to look at the whole picture.
Posted by PersianStar, 10-03-2009, 02:03 PM
OK, let me imagine the whole picture : About one month ago our data deleted by a hacker, and this established company which you are talking about was lieing and they never had backups on another hard disk... it's now after one month, they have said about 20 times that we will have our data TOMORROW and you can see this on their Twitter ... and now they don't answer tickets, then don't update the Twitter and then even don't refund ok, let me say they can not give my data back because it's gone but WHY WOULD NOT THIS ESTABLISHED COMPANY REFUND TO ME ? it sounds like a fraud to me ! ( they said we have backups but they did not, they should refund but they don't )
Posted by dennyjames, 10-03-2009, 04:49 PM
Well they have not run off or anything as my other VPS with them is running fine. I say established company as they have been around since 2002 in one form or another. I cannot answer why you have had no response, I expect they are still flat out with all this. I also hope you do get a refund and data back. I also hope enotch can recover from this disaster as it has become.
Posted by endin, 10-03-2009, 06:48 PM
I sure they have all backups. I hope update as soon.
Posted by veeblox, 10-03-2009, 08:42 PM
Yeah I'm sure a company like that would have backups. Personally I think it should be the law but then again thats in "Veeblox's Perfect World" LOL but yeah as i was saying i hope they update us too it would be nice to see a development in this - Many Thanks,
Posted by pedx64, 10-04-2009, 09:21 AM
No updates!!! Anybody have idea?
Posted by AniMud, 10-04-2009, 09:39 AM
mine is still down (violent-piranha.com) and no backup given...
Posted by PersianStar, 10-04-2009, 12:40 PM
WHY THE DON'T UPDATE US, it now 3 days without any updates ...
Posted by endin, 10-04-2009, 01:12 PM
I winner!!!!! I told you enotch have all backups. Entoch have updates, @enotchnetworks Please do not be afraid. We are having some kernel issues after a recent update after all of the VPS's were copied. This will resolve today2 minutes ago from im+ @enotchnetworks Customers that have request public_html backups have been sent ftp instructions already. So we are proving that we have recovered data1 minute ago from im+ Thanks Enotch, Very Thanks.
Posted by PersianStar, 10-04-2009, 01:13 PM
) and you believed that ? =))))) of course you did ... IGNORANCE IS BLESS !
Posted by dennyjames, 10-04-2009, 02:55 PM
Bless = Bliss
Posted by PersianStar, 10-04-2009, 03:41 PM
It's not about what you typed, it's about what you meant thanks anyways for spelling check dennyjames !
Posted by dennyjames, 10-04-2009, 04:24 PM
I know what you meant anyway. I will still give enotch the benefit of the doubt for now, only time will tell now... tick tock...tick tock...
Posted by pedx64, 10-05-2009, 06:43 AM
Today finish it?
Posted by veeblox, 10-05-2009, 07:24 AM
Indeed well thats what i heard anyway - Many Thanks,
Posted by pedx64, 10-06-2009, 08:12 AM
ENOTCH IS A FRAUD COMPANY. WHAT DO I DO NOW? GUYS, PLEASE USE LAWS TO REFUND ALL PAYMENTS. WE MUST USE LAWS. THIS COMPANY HAVE REAM FRAUD ACTIVITY. WE HAVE STILL WAITING +1.5 MONTH ALL DAY ENOTCH TOLD TO US : ON TODAY ALL PROBLEM IS FIXED AND ALL SERVER IS UP NOW. REQUEST BACKUP STILL PROCESS REQUEST REFUND STILL PROCESS REQUEST NEW SERVIVE STILL PROCESS REQUEST ... STILL PROCESS IS REAL. IS IT TRUE? IT NOT BE FRUAD ACTIVITY? THEY DONT HAVE BACKUPS, THEY DONT HAVE BACKUPS. I STILL WAITING FOR NOTHING, AND DAYS EXPIRED. Last edited by pedx64; 10-06-2009 at 08:23 AM.
Posted by pedx64, 10-06-2009, 08:15 AM
GAME IS OVER
Posted by AniMud, 10-06-2009, 10:27 AM
everyone who has a VPS with enotch call this number: General Helpline: 1-800-771-7755 Thats the number for the NY AG.
Posted by pedx64, 10-06-2009, 10:46 AM
Enotch technologies is real stealer. Fraud Message: So we are proving that we have recovered data?!!!!! is real ??!!! where is backups? where is? you best gamer just game is over.
Posted by pedx64, 10-06-2009, 10:54 AM
Who is manager of Enotch technologies? Matt Pearson? Joe Dornatt? Zachary Taylor? or other?
Posted by Gridhost, 10-06-2009, 11:57 AM
I'm colocated with enotch, and I happen to know about the backup process. In order to do block recovery, it is very expensive, and takes alot of time. They do have the backups now, and certainly are not a fraud company. Enotch is one of the few companies on here that actually has a legitimant business, and would pay the fees to recover the data. Those automated payment messages can most likely be ignored, and I would contact them if you have any billing issues.
Posted by AniMud, 10-06-2009, 12:00 PM
@Gridhost: Contacting them is pointless. I have a ticket that's remained unanswered for THREE weeks, despite me adding something new to the ticket each day, asking where the response is. They say they have my data, but since then they have ignored ANY talks i have tried to have with them. So that is, in my opinion, fraud. That's something i will be bringing up to the NY AG. And i have all the e-mails, and have archived their twitter page to prove they are full of ****.
Posted by Gridhost, 10-06-2009, 12:04 PM
Try Pming them on WHT, you should get a responce. They do have the backups now, last I hear they were getting a kernel panic uppon VPS boot, due to some file naming issues. The bottom line is your websites files are fine, only system files are effected. They DO have your data. Anyway, In my opinion, it isn't fruad, since you will be refunded and rewarded for the downtime, and they now have your data. Many other providers(even some larger ones), would refuse to recover the data, and would only offer you some extra service time.(Read the TOS of some popular hosting companies, and you will get what I mean)
Posted by pedx64, 10-06-2009, 12:41 PM
When time? days expired. today up? tomorrow up? i want real and right answer without est.
Posted by pedx64, 10-06-2009, 12:52 PM
days gone, and i never see mine vps. because all days have problem, i tink enotch must upload all backups of all customers, on one which of vps and send pass. is best method. do you understand? i'm still down +1.5
Posted by pedx64, 10-06-2009, 12:54 PM
@Gridhost: Enotch tell to us: enotchnetworks Please do not be afraid. We are having some kernel issues after a recent update after all of the VPS's were copied. This will resolve today 9:57 AM Oct 4th from im+ on 9:57 AM Oct 4th and now? This resolved on 9:57 AM Oct 4th?
Posted by spdfox, 10-06-2009, 06:53 PM
Forget it and look at best provider
Posted by maskmoataz, 10-09-2009, 02:10 AM
Hello any update ??? i have found now in hypervm this "Alert: This login has been Disabled. Please contact the administrator " try to make new ticket to know why or get my data without any update anyone get his data ???
Posted by AniMud, 10-09-2009, 07:36 AM
@maskmoataz contact them and they will restore it... be sure to ask for backup manager to be unlocked too.
Posted by XFactorServers, 10-16-2009, 07:56 AM
Are they still up ? or close the shop ?
Posted by PersianStar, 10-16-2009, 09:58 AM
they have gave us new VPS with the backups and yes they are up again thanks Enotch
Posted by htbsales, 10-16-2009, 02:40 PM
Thanks to all for their patience with us during this process. We were not deceitful at all and while many of our ETA's were missed due to software complications we are pleased to say that we recovered the data that we committed to restore. There are a few mysql fixes that need to happen. Our image hosting site 66pix.com is also in the process of being restored along with is 330,000+ images.
Posted by PersianStar, 10-16-2009, 02:47 PM
It seems everyone data bases are working fine, but unfortunately mine is corrupted they said they are going to fix this in this weekend. I really appreciate your hard work Enotch, Thanks
Posted by FatherboardMX, 10-17-2009, 02:30 PM
Apparently my VPS is up again but I don't have idea how to access to it
Posted by htbsales, 10-21-2009, 08:36 AM
If you are still having problems please contact us.
Posted by htbsales, 10-21-2009, 08:43 AM
As we approach the completion of all VPS's that we were able to recover which is over 95% for all those affected including 100% on the shared hosting accounts, I would like to extend thanks to all for their patience during this time. In addition to working to complete any remaining requests for restores, we have taken measures to increase our ability to react quickly in a disaster recovery situation for all of our platforms and also improve security and threat identification. Thanks again for everyone's support and patience during this time.
Posted by FatherboardMX, 10-21-2009, 08:50 AM
I already openned a ticket days ago and I have still no reply I can't access any of my VPS, sales department told me the IP of my new VPS is 38.108.111.*** I try to login to WHM but login attempts fail even reseting the password with HyperVM, also SSH connection to 38.108.111.***:22 are refused I'd also like to know how to access to my old VPS or wherever the restored files are, My old IP times out, also when I try to login to https://poseidon.hostidea.net:8887/ using my old VPS name it shows " Alert: This login has been Disabled. Please contact the administrator"
Posted by htbsales, 10-21-2009, 12:48 PM
Would you mind PMing me the ticket number? Also I only see one ticket that fits this description in the support desk and the cause was that the individual was using the login information of the old VPS and not the NEW vps which was sent days ago.
Posted by FatherboardMX, 10-21-2009, 02:07 PM
Sorry, I don't know how to send PM here in WHT, i guess my account doesn't have enough privileges. Actually there are 2 tickets about my problem: #935706 and #315084 but I'm afraid both are being ignored.
Posted by FatherboardMX, 10-22-2009, 11:28 PM
Still waiting for a reply
Posted by FatherboardMX, 11-17-2009, 03:44 AM
@enotchnet I didn't want to bump this thread but I already tried to contact you by other ways. Could you check my support ticket #935706 please? It has been more than 2 weeks since your last reply. This kinda unfair, I decided to keep in business whit you and all I got is being ignored Thanks.