VolumeDrive network down?

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Posted by markhard, 07-29-2010, 05:44 AM
i have 2 server there for my clients and both is inaccessible now, respond from technical support is slow and not satisfying. any other member here using VD and having the same problem?
Posted by Tristan Perry, 07-29-2010, 05:49 AM
Their network seems up for us. No packet loss issues either.
Posted by markhard, 07-29-2010, 05:50 AM
their main website is still accessible, but both my servers is down
Posted by Tristan Perry, 07-29-2010, 06:05 AM
That's odd. It could be a partial thing? Since we seem to be unaffected. Hope it gets sorted for you
Posted by markhard, 07-29-2010, 06:19 AM
no response from them.. been 4 hours waiting
Posted by lemon09, 07-29-2010, 06:30 AM
I can confirm my server with them went down an hour ago. I have just sent an email to the support. Tracepath ends at core.sctn01.volumedrive.com. Last edited by lemon09; 07-29-2010 at 06:31 AM. Reason: spelling error
Posted by manindarkjp, 07-29-2010, 06:53 AM
Mine too. It has been down for over 1 hour and no response from their support.
Posted by Up2vps, 07-29-2010, 07:04 AM
me to i have 1 machine down
Posted by st1905, 07-29-2010, 07:12 AM
My server with volumedrive is down too, there was slowness on the network yesterday but this time its completely lost, where are you volumedrive ? Thanks for your "awesome" support.
Posted by brunoje, 07-29-2010, 07:14 AM
My server is offline for more than 1 hours, support does not respond.
Posted by st1905, 07-29-2010, 07:22 AM
volumedrive.com main site is down for me.
Posted by Up2vps, 07-29-2010, 07:26 AM
me to are you have phone number ?
Posted by st1905, 07-29-2010, 07:27 AM
This is for sales 1(862)-266-6292 support 1(814)-822-1047
Posted by Up2vps, 07-29-2010, 07:33 AM
no reply support and sales tooo
Posted by st1905, 07-29-2010, 07:34 AM
This seems to be a routing error, switch or router something is broken, they need to do something about this issue, what a waste of time... @Up2vps your ip responds to icmp requests but our ips are unreachable.
Posted by NWSTech, 07-29-2010, 07:35 AM
yep down on all 3 of my servers also
Posted by Up2vps, 07-29-2010, 07:40 AM
i have many server only one server down which 74.118.192.xxx
Posted by Leaptop, 07-29-2010, 07:41 AM
my both server's are down too from 60+ minutes. Did anybody got email reply from them or get across to them on phone?
Posted by st1905, 07-29-2010, 07:41 AM
ah ok, your main up2vps.com site is up but there are lots of packet loss on the network.
Posted by st1905, 07-29-2010, 07:44 AM
No replies, i guess they are sleeping...
Posted by Up2vps, 07-29-2010, 07:45 AM
wow antoher server down
Posted by st1905, 07-29-2010, 07:50 AM
Your main site was down too, up2vps.com it came back few minutes ago.
Posted by Up2vps, 07-29-2010, 07:56 AM
yep gone down now
Posted by st1905, 07-29-2010, 07:58 AM
Now whole volumedrive network is down and their support is nowhere, volumedrive you are ruining your business and our business.
Posted by Leaptop, 07-29-2010, 08:00 AM
I second this. At least they should have someone to be on toes to service problem 24x7, if they are having so many customer depending on them. In which time zone do they operate and when are they expected to wake up ?
Posted by Up2vps, 07-29-2010, 08:00 AM
we spend more 500$ each server
Posted by st1905, 07-29-2010, 08:03 AM
Its 8am on their timezone. They must be awake by now. They are in Philadelphia i guess. http://www.datacentermap.com/usa/pen...lumedrive.html
Posted by Leaptop, 07-29-2010, 08:05 AM
Correct "timeanddate.com/worldclock/city.html?n=198" they must be awake by now.
Posted by Host Our Web, 07-29-2010, 08:06 AM
no they are in Scranton PA. Sadly you MUST expect this from them. They fail @ everything but hooking up a server and letting the fans spin. Our VPS clusters are down at this time. I would not expect anything to be fixed until much later today considering Josh is the only one who fixes things. @ burstnet. Did they pay there bill?
Posted by Tristan Perry, 07-29-2010, 08:08 AM
Their entire network is down now. Odd how the issue started 'small' and seemed to affect more and more servers, before finally everything going down?
Posted by st1905, 07-29-2010, 08:08 AM
When they got my server up, i`ll reconsider my position with them, yeah you are right, their reputation is now gone from nowhere to terrible. Awesome job "JOSH", keep up the good work.
Posted by markhard, 07-29-2010, 08:10 AM
still down and no reply, how sweet.. now my clients are running away
Posted by reviewkin, 07-29-2010, 08:13 AM
Down for 3h 29m , nice... And I dunno, seems like they're having trouble with the switch or something, Having this kind of up and down since the first of July for me... Totally disappointed in them And unfortunately I rent the server from a 3rd party provider, not directly from them, so...well.. there goes my SLA claim, gone by the wind I guess
Posted by st1905, 07-29-2010, 08:17 AM
Anyone have this "JOSH" `s cell phone or something ? Seems like this will be the end of his webhosting business, he needs to find some other job like selling hot dogs or something because this is not his speciality.
Posted by Host Our Web, 07-29-2010, 08:24 AM
Well now lets be fair. Everyone has down time, and since we do not know what this issue is... it may be HUGE that will take some time. Josh is what the other techs there call "customer service". Basically if they do not know how to handle something it goes to josh which to me suggest that he is very high up in there ranks. Lets give them time to fix the issue and see what caused it before we suggest a job change for him.
Posted by st1905, 07-29-2010, 08:27 AM
I can understand what you are saying here but keep in mind you cant take people`s money and then dont reply to support emails also they host lots of servers and there are almost nobody managing the health of the network, stability, etc.. So i still say that they need to do another job, not the webhosting business. I have been with many hosting partners, there were always downtimes, issues but they always responded and take care of the things in a timely manner. So please dont suggest me what to say and think. Thanks. Last edited by st1905; 07-29-2010 at 08:31 AM.
Posted by Host Our Web, 07-29-2010, 08:33 AM
Hey mate... have another cup of joe and relax. I know this is stressful! No where did I say "you should be thinking this way!". In fact I only asked that you give them time to work it out. Time is the only thing we have at this point and we have to allow them it to solve the issue.
Posted by Tristan Perry, 07-29-2010, 08:34 AM
How often do you have downtimes with VD? Since we've been with them since April 2009 and have only had 3 total network related issues/downtimes. Our average uptime since April 2009 has been 99.974%, with most months being 100%. And for a 'budget' provider, that's fairly good (hasn't the new SoftLayer cloud even been down 3-4 times since it was introduced last year?) I know it's annoying, although saying how your business is ruined, how VolumeDrive are ruined, how the World is about to explode (etc) won't help VolumeDrive fix this issue any quicker, nor will it help you or us. In short, we all dislike downtime. But getting annoyed and predicting mass bankrupcy won't help things go any faster And before you say "please dont suggest me what to say and think" - I'm not I'm just giving an opinion in response to your opinion.
Posted by Leaptop, 07-29-2010, 08:34 AM
I agree with you too, Let's give "Josh" time to get up and fix things. He is very friendly and good person. Every one has downtimes and with the limited rent he is taking for servers, we can expect these situations. But all said, all good, now the servers should go online.
Posted by st1905, 07-29-2010, 08:35 AM
Hey mate, you are making suggestions still, dont make them to me, yeah only thing we have is to wait!!! The beauty is we dont have any info about whats going on there!!! Because nobody is replying to us, so exclude me when you make a suggestion, is that ok for you ?
Posted by jtrivino, 07-29-2010, 08:36 AM
Looks like a network issue, i have 10 servers with VolumeDrive, i hope it will be fix very soon..
Posted by Leaptop, 07-29-2010, 08:37 AM
Hey Mate :-), Just chill, "Josh" will come back and help all of us out. We are with him from past 2 years and he has always supported us. I agree on your point, that their should be someone at toes to reply to our emails to them. But anyways, keeping fingers crossed for fast revival.
Posted by st1905, 07-29-2010, 08:40 AM
You dont understand the point, point is their support is nowhere and it was always like that, no responds to mails etc... I`m a customer and i`m not a new one on the industry, i know how things have been done and being done nowadays and past, in theory you are right about what you are saying but this is nonsense, they dont even send a reply, they dont answer the phone, lame.
Posted by tomazaz, 07-29-2010, 08:41 AM
I have the same problem, two hours ago my servers went down Send numerous e-mails to them, no reply.
Posted by reviewkin, 07-29-2010, 08:42 AM
Well, all that I could do right now is to count how much I will give my clients for the SLA Agreement they signed on when they registered with my service , oh life
Posted by aodat2, 07-29-2010, 08:43 AM
Wow... it seems that their services are getting worse. Since I have been with them 3 months ago, I have had at least 3 outages till this problem. Goodness!!! They are really not doing their job well to keep everthing running smoothly. If you really think about it, even their website is down. Scary. reviewkin: you and me both... I'm really going to regret having the SLA. Last edited by aodat2; 07-29-2010 at 08:49 AM. Reason: adding more info
Posted by Tristan Perry, 07-29-2010, 08:46 AM
I agree that not replying to support tickets isn't good (even replying here with an update would be good) In truth they have always replied to my tickets within hours, although I do realise that some people do seem to have had really slow response times from them so I can understand why you are annoyed.
Posted by jtrivino, 07-29-2010, 08:49 AM
I sent SMS to Josh at this time.
Posted by reviewkin, 07-29-2010, 08:49 AM
I first signed up with them through a 3rd party provider (is it okay to named the provider here ?) a few months ago, around March. The uptime is top notch until the power outage around a months ago. After that, I feel like I'm riding on a roller coaster of downtime Well, again, this is life , I'm just hoping that they can resolved this matter as fast as possible. @aodat2 : yep, counting my bank account now since some of my clients preferred cash rather than credit to their account . Well I can no longer say no, my service, my responsibility I guess Last edited by reviewkin; 07-29-2010 at 08:55 AM.
Posted by aodat2, 07-29-2010, 09:08 AM
DH - Tristan Perry : Don't think your 99.9% uptime is going to be anymore valid. Haha. Their downtime, our problem. Geez... reviewkin : You pay them in cash? Wow... That's a first in this industry. By the way, have anyone else actually gotten a reply from VolumeDrive? I've been really looking and hoping that there will be a reply or something to some of their clients or reseller but it seems that nobody is talking at all. If anyone knows anything or if anyone has any idea of what is going on, please do post up here and give us an update. Thanks.
Posted by Crashus, 07-29-2010, 09:08 AM
VD is using burstnet network or something similar so most-likely we'll have to wait until everything will be ok. I hope I will see one of my servers soon
Posted by Crashus, 07-29-2010, 09:10 AM
their site is down as well as their NSes and mail too, they're not receiving your mails now so we can't get a reply from anybody
Posted by Leaptop, 07-29-2010, 09:12 AM
SMS! You have "Josh" direct cellular number? Please share, so we all can also send in our messages.
Posted by Crashus, 07-29-2010, 09:13 AM
so josh will be forced to change his number
Posted by reviewkin, 07-29-2010, 09:15 AM
I have to, my SLA stated it's not paid by cash, but with this continuous downtime, what else can I do to make the clients happy ?
Posted by Leaptop, 07-29-2010, 09:15 AM
this is better than to change profession
Posted by Up2vps, 07-29-2010, 09:21 AM
hello one from my server up
Posted by aodat2, 07-29-2010, 09:21 AM
Holy goodness!!! My server is back up now(1 out of 4). So darn happy!!! I hope it lasts and not go down in 10 minutes or so.
Posted by st1905, 07-29-2010, 09:21 AM
They are very near to their "Hotdog" business now, several hours and no replies, nothing. Edit: Ips are back for now, lets hope they stay like that. Last edited by st1905; 07-29-2010 at 09:26 AM.
Posted by Up2vps, 07-29-2010, 09:25 AM
wow my servers up
Posted by Tristan Perry, 07-29-2010, 09:25 AM
Server up again now (for me at least) Always good when a server comes back up; is almost like a "phew I can breath again" feeling Seems some of their network is still having issues (judging on the fact that some here are saying only 1 of their servers is up), although hopefully it'll be sorted soon
Posted by Increhost, 07-29-2010, 09:25 AM
it's up now !
Posted by Leaptop, 07-29-2010, 09:25 AM
Hurray! My both servers are back online :-) Great work "Josh". Thanks again.
Posted by fixxxer, 07-29-2010, 09:27 AM
waiting for burst.net reaction. i found this number 1-862-266-1083 -------------- their support is really bad since theyre offered some servers on wht offers section +12 hours for respond to reboot request network downtimes no answer to sales emails! its time to move. i am payin about $150 for i7 box . i can find that anywhere
Posted by reviewkin, 07-29-2010, 09:28 AM
Servers up here too, time to make amendment to my clients Anyway, anyone here from VolumeDrive that can give any explanation about what is going on at the past few hours ? Total Downtime for me : 4 h, 39 m
Posted by st1905, 07-29-2010, 09:29 AM
Volumedrive the ip blocks are seem to be up again but where are you guys, any explanation ? Care to explain why this happened ?
Posted by DubHosting, 07-29-2010, 09:29 AM
All mine are still down
Posted by jazzbearz, 07-29-2010, 09:35 AM
Mine Still Down, too
Posted by quadix, 07-29-2010, 09:39 AM
Update on the situation. We had two 20 ton A/C units in our facility trip multiple power breakers early this morning. We've replaced the faulty electrical breakers and have reset both A/C units which are now fully operational. Network core and all components are back online. If you are still having trouble access your server(s). Please send a ticket into support@volumedrive.com
Posted by Host Our Web, 07-29-2010, 09:40 AM
Please answer this question... When you first wake up in the morning and trip over yourself... does it hurt? some place else please.
Posted by st1905, 07-29-2010, 09:43 AM
Why you havent provided any info for hours ? (Reply here or something) Go play somewhere else. Nice uptime record by the way http://www.pingdom.com/reports/9ah9f...=Vps+Cluster+3 http://www.pingdom.com/reports/9ah9f...=VPS+Cluster+2 Last edited by st1905; 07-29-2010 at 09:46 AM.
Posted by Host Our Web, 07-29-2010, 09:46 AM
Hello, your site dns servers are still down, as well as volumedrive.com Also one of our servers are still down. I would highly suggest that you go and turn on the servers that were powered off?
Posted by Host Our Web, 07-29-2010, 09:47 AM
I bet the trip today really hurt huh? Last edited by Host Our Web; 07-29-2010 at 09:55 AM.
Posted by st1905, 07-29-2010, 09:48 AM
Nice service mate, keep that "uppytime" nice, nice. lol.
Posted by quadix, 07-29-2010, 09:50 AM
Our servers are back online. Please PM your server ID that is still inaccessible.
Posted by DubHosting, 07-29-2010, 09:52 AM
O got 2 back up, VPS is down still, and that still leaves my other server that the disks died 72 hours ago to be rebuilt. This time last year I had 9 servers with Volumedrive now I have 3 and a VPS as my customers buggered off due to downtime (take ages to reboot) and hardware failures but I am in UK. I was tempted to ship over a APC reboot port but why should I the service was said to be 24/7
Posted by jazzbearz, 07-29-2010, 09:54 AM
finally up and running
Posted by quadix, 07-29-2010, 09:55 AM
Support has responded to your request.
Posted by DubHosting, 07-29-2010, 09:55 AM
v-14, cl-382 still down, I don't see I need to pm you? I emailed your google mail account hours ago?
Posted by Host Our Web, 07-29-2010, 09:56 AM
Hello, I sent an email to support@volumedrive.com Is that working for you? I will also pm the CL-id as well.
Posted by flyah, 07-29-2010, 09:57 AM
I just experienced a 43 minute downtime.
Posted by quadix, 07-29-2010, 09:58 AM
We are responding to support requests as fast as physically possible. We will look into both of these right now.
Posted by NWSTech, 07-29-2010, 10:06 AM
my servers seems to be back also now. cant say i have had any issue with vd really. every complaint ive had has been sorted quickly and sensibly
Posted by flyah, 07-29-2010, 10:17 AM
your mail server was down? This is the Postfix program at host mail.volumedrive.com. I'm sorry to have to inform you that your message could not be be delivered to one or more recipients. It's attached below. For further assistance, please send mail to If you do so, please include this problem report. You can delete your own text from the attached returned message. The Postfix program : Command died with status 13: "/var/www/vhcs2/engine/messager/vhcs2-arpl-msgr". Command output: Can't call method "disconnect" on an undefined value at /var/www/vhcs2/engine/messager/vhcs2-arpl-msgr line 1631. Final-Recipient: rfc822; reboots@vhcs2-arpl.volumedrive.com Action: failed Status: 5.0.0 Diagnostic-Code: X-Postfix; Command died with status 13: "/var/www/vhcs2/engine/messager/vhcs2-arpl-msgr". Command output: Can't call method "disconnect" on an undefined value at /var/www/vhcs2/engine/messager/vhcs2-arpl-msgr line 1631.
Posted by quadix, 07-29-2010, 10:22 AM
Yes, our mail server was down earlier. However, for a while now we have phased out reboots@volumedrive.com because it's redundant with support@volumedrive.com. Please only email support for support related issues.
Posted by flyah, 07-29-2010, 10:24 AM
I have emailed them both to be sure because I thought my server crashed or something. Good thing its back now
Posted by tomazaz, 07-29-2010, 10:36 AM
My server cl-400 is still down, please power it up asap.
Posted by quadix, 07-29-2010, 10:38 AM
We cannot keep track of this thread and support. Please only issue support requests at support@volumedrive.com.
Posted by tomazaz, 07-29-2010, 10:40 AM
I have send several emails to your mailbox, still waiting for running server.
Posted by Host Our Web, 07-29-2010, 10:43 AM
@ Volumedrive. Thanks for the hard work and getting ours, yours, and the rest of everyone's servers back up and running.
Posted by quadix, 07-29-2010, 10:43 AM
As mentioned earlier. We are trying to get to all requests as fast as physically possible. You will get a response very very soon.
Posted by Leaptop, 07-29-2010, 11:05 AM
All well that end's well. Josh we all are with you. I am sure you must have guessed who am i by now :-) Wish you all the luck for future.