dmehosting vps @ovh down

Portal Home > Knowledgebase > Articles Database > dmehosting vps @ovh down

Posted by iand, 08-25-2010, 05:35 PM
hi seems dmehosting are having issues at ovh node my vps on it is down anyone else having same probs with dmehosting it seems to be every couple of days they down at ovh
Posted by 1809, 08-25-2010, 07:04 PM
Yes it`s down dme now transfer all acounts to new server.Old server is blocked by dc or hacked or something that...
Posted by DMEHosting, 08-25-2010, 07:11 PM
Unfortunately OVH thinks our server is "hacked" when we have proven to them countless times that it is not, as we are more than capable of managing our own servers. What they don't understand is that this server is a VPS node and perhaps individual VPS's are hacked...thus we have resolved such issues immediately. However, they still don't read anything we say, and the 1 person who seems to work for OVH at IE is only around Mon-Friday, 8hrs...and never wants to look into the issue. The 1 person staff that OVH has to resolve such issues is causing massive delays and quite frankly disrespectful to our legitimate clients. They are making us replace this server and restore people on a new node... Once this is said and done, we will be investigating our communication with them and see what can be done to prevent this from happening again. We are working as fast as OVH will permit to allow us to get those clients off that 1 node on to another. Blocking access to the server makes it very difficult to migrate data. They have only given us FTP information and it appears that the VZ service is still running making the migration pretty sloppy and some VM's will have to be fixed since they are still running during the backup process.
Posted by stubrud, 08-27-2010, 10:49 PM
this one is still down, dmehosting doesent bother to update their client, dont answering tickets. dont credit for severel days downtime. as it is now its totally lack of support. totally lack of service they should provide and totally lack og updates about this issue
Posted by Faris Aziz, 08-28-2010, 12:51 AM
Give them a little bit more time. They themselves are having issue contacting and talking to OVH. All they need from their clients is patience
Posted by iand, 08-28-2010, 02:00 AM
yep now be tuesday before they can talk to ovh its a bank holiday weekend on the plus side they offered to replace my vps without data now or i can wait till they get it sorted
Posted by sellingonline, 09-02-2010, 04:16 AM
@Farisworlds: Give them more time? Yeah right - as if you would be patient if you were the one who needs to be patient.. Fact is, dmehosting is acting unprofessional all the time, are you affiliated with them? Or how do you happen to excuse failure like this? No communication from dmehosting is NOT OVH's fault, but only "common practise" with dmehosting. (yes, been there, running against no answers from them - it's just more convenient to "not answer" and blame others I guess..) And the claim of complete innocence - we will never know how truth (or not) it is. Bottom line - acted like this before, no wonder I have a hard time believing "they" are innocent and supportive - I would be surprised if they were. (won't happen though, they haven't changed at all)
Posted by iand, 09-02-2010, 04:20 AM
check your hypervm access your vps maybe back up i put a ticket in regarding how long would be now they responded with your new ips are pingable i had not been emailed new ips so check your panel i had to login to hyper vnm to get mine on a side not vps may be up but still useless as they havent thought to update ip adress with direct admin
Posted by Faris Aziz, 09-02-2010, 04:26 AM
I have encounter what you've encounter. You can never change the situation of the issue if you keep on complaining on and on because nothing will change. I'm very sure DMEHosting have representative here on WebHostingTalk . Try PM-ing one of the representative. http://www.webhostingtalk.com/member.php?u=182831 (He is online now) Another way is you could open a thread in VPS forum and I'm sure the respective representatives will appear and explain the situation. I am NOT affiliated with them, everyone have the rights to comment or give their opinions. Good luck
Posted by DMEHosting, 09-02-2010, 04:57 AM
We have explained the situation via support ticket to each client on the node. We can't make anyone believe it, he obviously would like to come up with conspiracies how we decided to leave a server offline for 3 days...
Posted by Faris Aziz, 09-02-2010, 05:10 AM
Hmm. It's normal, good luck my friend