Turnkeyinternet down?

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Posted by TmzHosting, 09-12-2010, 01:36 PM
Hey Guys, Is turnkeyinternet.net down? My servers are down and I can barely access their website. Ping 208.85.0.16 [turnkeyinternet.net] Round trip time to 208.85.0.16: 83 ms Round trip time to 208.85.0.16: 78 ms Timed out Round trip time to 208.85.0.16: 75 ms Timed out Timed out Round trip time to 208.85.0.16: 71 ms Timed out Timed out Timed out Average time over 10 pings: 30.7 ms
Posted by subigo, 09-12-2010, 01:38 PM
Yep. It's been down for at least 40 minutes. I just got a server with them a few days ago... This isn't a good sign.
Posted by TmzHosting, 09-12-2010, 01:41 PM
Normally they are pretty good.. not sure whats going on. I tried calling their support and everything is scratchy you cant hear anything..
Posted by Doggie Fizzle, 09-12-2010, 01:44 PM
I just finished migrating all my sites to them yesterday - and then told everyone how reliability and speed will be much improved now! Uggh. Down about an hour now.
Posted by subigo, 09-12-2010, 01:46 PM
Same with me. I tried to call a couple of times and it was just static. So much for that "100% Uptime Guarantee" they advertise on their site.
Posted by ninak, 09-12-2010, 01:50 PM
Same here.
Posted by TmzHosting, 09-12-2010, 01:52 PM
Glad im not the only one.
Posted by subigo, 09-12-2010, 01:52 PM
It's back up for now. If someone finds out what the problem was, post it here please. I'm leaving for a while and don't feel like waiting on the phone any longer.
Posted by Doggie Fizzle, 09-12-2010, 01:54 PM
Do they have a remotely hosted status page? I found them on twitter and facebook - but no info there.
Posted by TmzHosting, 09-12-2010, 01:54 PM
Still the same for me. Nothing is up yet.
Posted by Doggie Fizzle, 09-12-2010, 01:55 PM
Mine was up just before I hit submit on my last post... Hopefully for good.
Posted by TmzHosting, 09-12-2010, 01:56 PM
Ok seems up now. It also seems like they got a new website online.
Posted by TmzHosting, 09-12-2010, 02:02 PM
Everything seems to be resolved now. Otherwise this is the only downtime I have had with them. They are great and their support is awesome.
Posted by Doggie Fizzle, 09-12-2010, 02:04 PM
How long have you been with them?
Posted by turnkeyinternet, 09-12-2010, 02:08 PM
we had a switch failure during a bgp update on a downed circuit, in other words the redundant system kicked in, but one of our routing devices failed to properly update and caused a cascade issue for nearly 46 minutes to a large portion of our network. The situation has been resolved and we apologize for any inconvenience.
Posted by TmzHosting, 09-12-2010, 02:10 PM
Almost 1 year now.
Posted by subigo, 09-12-2010, 02:11 PM
Thanks for the update.
Posted by turnkeyinternet, 09-12-2010, 02:15 PM
And to clarify, depending on which network region you are located in, you may still have had 100% access without ping loss, though a large majority were seeing what TMZhosting posted, an un-acceptable level of packet loss for 46 minutes while we corrected the issue. This only impacted routes over 1 of our circuits, but it carried a large majority of our US based traffic destinations. If any additional issues persist, please feel free to contact us at www.turnkeyinternet.net under support, or if in a pinch, feel free to leave a PM here as a few did (and I updated them already). Thank you.