NordicVPS Down... again

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Posted by Sajtxl, 09-27-2010, 11:43 AM
NordicVPS Down... again I have send mail and open a ticket, but no answer. Any one else who have any information about this incident? I cant start the vps from SolusVM. NordiVPS site works fine / Gunnar
Posted by bekanosky, 09-27-2010, 01:25 PM
Which node? Xen or openvz ? I have VPS in hetzner & dusseldorf. It is up now. I don't know the uptime history because i don't monitor these VPS
Posted by Sajtxl, 09-27-2010, 01:37 PM
XEN HVM node in Hezner, FRA03, it's up again, wating for feedback from Nordic VPS support.
Posted by Sajtxl, 09-29-2010, 12:06 PM
Still waiting, strange that they do not respond to my ticket
Posted by bekanosky, 09-29-2010, 12:11 PM
Sorry, it is up or down now ? I hope this is not a bad sign about their business
Posted by Sajtxl, 09-29-2010, 12:15 PM
" XEN HVM node in Hezner, FRA03, it's up again, wating for feedback from Nordic VPS support." I want to know why the server where down and what they do so the same problem not occur again. But YES, it's up again.
Posted by Sajtxl, 10-01-2010, 03:35 PM
The problem has been solved
Posted by Sturdy Aric, 10-01-2010, 03:37 PM
Did you ever find out what that problem was? all i can say is aleast you're sites are back up and running!
Posted by Sajtxl, 10-02-2010, 04:39 AM
NordicVPS report that the server stop to respond so the have to ipl the server, they guess some network problem.
Posted by HUGOBLUE, 10-02-2010, 10:14 AM
Sorry for the downtime, unfortunately We have an ongoing issue with the network connectivity @ Hetzner in Germany.
Posted by Sajtxl, 10-03-2010, 03:05 PM
Down again, more than one hour, no info on there site?
Posted by HUGOBLUE, 10-03-2010, 03:08 PM
The server is reloading.
Posted by HUGOBLUE, 10-03-2010, 03:43 PM
Note that we experience problems with our XEN nodes with Hetzner in Germany. Our customers on nodes in US and UK does not experience any downtime. We used many resources to get things work and managed to run XEN on Hetzner servers. We have quit taking new orders for XEN in Germany for good. Hetzner does not support bridged networking which makes it complicated or near impossible to operate XEN on their servers. Hetzner provides subnets that are on a very different network than the main node server, this again with their routed network setup makes it difficiult to opereate XEN and XEN HVM especially Windows VPS's. You can search WHT and find other provides experience network issues with Hetzner. New European based XEN VPS's will be deployed in UK not Germany. I am sorry for the downtime. We will have the server online soon.
Posted by HUGOBLUE, 10-04-2010, 07:58 AM
Hetzner is doing another upgrade to their backbone . its scheduled to take place between 05:00 am and 08:00 am CET on 5th October.
Posted by Sajtxl, 10-04-2010, 08:21 AM
Thank you for the update / Gunnar
Posted by Sajtxl, 10-11-2010, 06:37 AM
Now it's down again.... And no update on Nordic VPS site !?
Posted by HUGOBLUE, 10-11-2010, 06:41 AM
We only experience problems with this single node inside a one of the houses at Hetzner! (They have multiple RACK houses with 10 - 20000 dedicated servers inside) The server is not down AND your VPS is not down either!! There is a basic network problem and we try to solve it.
Posted by Sajtxl, 10-11-2010, 06:47 AM
Yes, but for me it's down. IF I don't can reach it, I cant use it. Several customer to me have their office mail on my vps, they are not so happy now! Regards, Gunnar S
Posted by Sajtxl, 10-11-2010, 09:58 AM
Do you have any update on the network problem. The server are up again, but you don't answer my ticket? / Gunnar
Posted by rumbala, 10-12-2010, 10:57 AM
My VPS is down from Sunday evening. From then till present moment no reply from NordicVPS ! Nightmare because this host is very important to my business. /J
Posted by Sajtxl, 10-12-2010, 04:30 PM
What Node ?
Posted by rumbala, 10-12-2010, 04:35 PM
node: FRA03 XEN512
Posted by Sajtxl, 10-12-2010, 04:39 PM
I have a VPS on FRA03, have a short stop yesterday, but where up again after 30 - 40 minutes. what happens if you try to restart it from SolusVm?
Posted by rumbala, 10-12-2010, 04:47 PM
Just nothing e.g. (Request sent successfully). I've tried to shutdown it, reboot it, boot it, even restore it from the 'Central backup' section in the Solus. Also when I try to login into the direct serial SSH console it's saying that the XEN container does not exist. I've backup but I don't want to play with my data and try to reinstall the container. The last reply from the support was that the node has network problems and they will try to move it on another node. This was in Sunday, nice huh ?! By the way the most strange thing is that I've client with other Nordic VPS on the same node, FRA03 node, and the server is working just fine. Can somebody explain it Only 9 IP addrs. up than this node. The same network segment. /J
Posted by Sajtxl, 10-12-2010, 04:55 PM
"saying that the XEN container does not exist" I think that they have moved it away to another node. It has happened several times that support not responded to ticket on several days, it feels a bit insecure. Have you tried calling them? (+45) 70 14 18 46
Posted by rumbala, 10-12-2010, 05:01 PM
Sajtxl, first I want to thank you for your concern. And yes, I've tried to call them but divert is enabled on this number and it redirects me to another number and shoot me to a voice mail. I'm located in Bulgaria, so I thought that it's from the mobile operator, but then I've tryed from the second Bulgarian mobile operator and even the third. No success with the calls to Nordic. Again, thanks for the concern. Hopefully it will be resolved soon, otherwise, a lot of sleepless nights are waiting me behind the corner /J