Packet Loss to GNAX Dallas...

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Posted by sfchost, 11-26-2010, 10:35 AM
Anyone else seeing issues with GNAX in Dallas? It seems the Above.net network is having intermittant issues again. Multiple traceroutes from all over the US are failing: We are supposed to be on their Gold network, but ever since their "all you can eat" bandwidth, this has started to be more of a regular occurence. Other key dates are Oct 1st, 18th, 26th, 31st, Nov 9th, and now today. I fired an email off to our sales person who hasn't responded yet. In case GNAX reads this, the ticket is AKX-255769.
Posted by JSCL, 11-26-2010, 10:48 AM
I'm on the move at the moment, but will read your ticket when I'm at a terminal shortly. I will see what I can find out for you and keep you posted. Feel free to email me - jscales@gnax.net
Posted by MrMcGoo, 11-26-2010, 11:06 AM
Same for us but it only seems to be part of the network (specific IP block/range)
Posted by MrMcGoo, 11-26-2010, 11:16 AM
All better...Thanx Jason
Posted by MrMcGoo, 11-26-2010, 11:34 AM
spoke to soon...
Posted by Sam.Serverfreak, 11-26-2010, 11:39 AM
Good for 10mins and down again......1.5hrs and counting.
Posted by Sam.Serverfreak, 11-26-2010, 11:51 AM
apparently is a ddos attack which is happen quite frequently lately.
Posted by Sam.Serverfreak, 11-26-2010, 12:10 PM
is back now.
Posted by sfchost, 11-26-2010, 12:50 PM
DOS? The only thing I ever heard from GNAX has been "upstream provider issue" and that is only when they don't close my ticket with no response... Interesting. I like Beachcomber's slogan "UNLIMITED Quality requires LIMITED plans".
Posted by sailor, 11-26-2010, 02:25 PM
I will take a look at this for you. We don't have gold network in Dallas - there is only one network there. Wee have had some issue with abovenet - not sure if this is what it is but I will check. I can tell you it has nothing to do with server bandwidth. Dallas is very lightly utilized.
Posted by BudWay, 11-27-2010, 07:07 PM
Is the dallas cheaper than the Atlanta dc to be hosted?
Posted by Mr Terrence, 11-27-2010, 07:16 PM
They are both the same price.
Posted by sfchost, 11-30-2010, 09:35 AM
The Dallas GNAX network is offline again...
Posted by JSCL, 11-30-2010, 09:36 AM
It appears we are having issues in Dallas again. Will keep you posted in this thread as I receive updates from the DAL network engineers.
Posted by any410pin, 11-30-2010, 09:58 AM
All servers we have in Dallas are down right now. Atlanta is fine. Can't get the helpdesk either.
Posted by Sam.Serverfreak, 11-30-2010, 10:01 AM
1.5hours and counting....
Posted by JSCL, 11-30-2010, 10:02 AM
The helpdesk is up - https://www.gnax.net/support
Posted by any410pin, 11-30-2010, 10:13 AM
Yup, that I know. But it was not working when I made the post. ... It's taking several minutes to load a page though.
Posted by any410pin, 11-30-2010, 10:17 AM
Seems to be kind of back now although I'm still seeing a lot of packet loss.
Posted by Sam.Serverfreak, 11-30-2010, 10:18 AM
still getting 100% loss.
Posted by Sam.Serverfreak, 11-30-2010, 10:22 AM
is up now.
Posted by Sam.Serverfreak, 11-30-2010, 12:19 PM
start to giving out packet loss again!!
Posted by sfchost, 11-30-2010, 12:24 PM
Confirmed here as well.
Posted by sfchost, 11-30-2010, 12:30 PM
And now its back up again.
Posted by Mr Terrence, 11-30-2010, 12:52 PM
Hey, Do you have a ticket open for this problem? If so what is the ticket ID? I will be happy to look into this for you.
Posted by sfchost, 11-30-2010, 12:55 PM
GAR-389283 - I did get a response already on it.