GNAX/Net Depot Dallas traceroute failures

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Posted by sfchost, 02-20-2011, 07:37 PM
Well it appears that GNAX/NetDepot data center in Dallas is having problems again. I did open a ticket (OWY-171821) and will be awaiting their response or the usual "close the ticket and maybe no one will notice"
Posted by Mr Terrence, 02-20-2011, 07:48 PM
Will look into this for you.
Posted by Mr Terrence, 02-20-2011, 07:55 PM
Hello, Our team is investigating the issues at the moment as posted on the ticket. feel free to send me an email tyhap[@]gnax.net if you have any questions.
Posted by Dustin B Cisneros, 02-20-2011, 07:57 PM
Do they really just close tickets without reviewing them? I was considering them and spoke with Jason a few times doesnt sound like they would do this...
Posted by Mr Terrence, 02-20-2011, 08:01 PM
Tickets are only closed when issues are resolved.
Posted by sfchost, 02-20-2011, 09:58 PM
We 've have 12 documented incidents of connectivity issues since the beginning of October 2010. I guess I should clarify that we had tickets closed with NO response, but in ALL cases the issue (whatever it was) was actually resolved.
Posted by Dustin B Cisneros, 02-21-2011, 04:15 AM
Got it. Thanks.
Posted by rd1234, 02-21-2011, 06:02 AM
You might want to check that your server accepts icmp requests.
Posted by sfchost, 02-21-2011, 07:56 AM
Yes, the server accepts ICMP requests... Here is our Pingdom report for the last 24 hours.... We were just informed that: My best guess is that the Dallas network does not have any form of IPS to help thwart, or at least detect, these types of attacks.
Posted by rd1234, 02-21-2011, 09:10 AM
If the DDOS attack would choke the network you should probably see at least some of the pings getting through. It's more probable that a provider upstream detected the attack and started filtering traffic until the situation cools down. You might be just a collateral victim of this.