wiredtree down again?

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Posted by strikernr, 02-08-2011, 12:03 PM
Can't access my sites and ftp and cpanel
Posted by Tin, 02-08-2011, 12:18 PM
My services are up. You should probably open a ticket with them, if you haven't already.
Posted by strikernr, 02-08-2011, 12:20 PM
Thanks for confirming. I did. No response yet. Sites are down still. Waiting....
Posted by strikernr, 02-08-2011, 12:24 PM
It is back up. Firewall issues. Tried to connect to ftp with wrong password few times. My ip was blocked.
Posted by Fastian, 02-08-2011, 12:25 PM
No issue here as well. You have VPS or Dedicated? See if you have any notice in grove? //Editd Just saw your reply above. You should always check your site with 3rd party like alertra.com before jumping to conclusion.
Posted by WebHosting Zac, 02-08-2011, 03:28 PM
No, we didn't have any downtime. Do what Fastian suggested next time and try a 3rd party site checking service, or call us or open a ticket.
Posted by vB-WP-Admin, 02-09-2011, 03:18 PM
Not sure it is just my connection or server, but I am facing patchy connectivity for past 45 minutes or so. Is anyone else facing this issue?
Posted by Sohan, 02-10-2011, 07:28 PM
Edit: nvm, was wrong. Last edited by Sohan; 02-10-2011 at 07:40 PM.
Posted by whitevitz, 02-11-2011, 04:10 AM
servers down again.
Posted by lokomon, 02-11-2011, 04:14 AM
Yes they are Grove also down
Posted by Sam.Serverfreak, 02-11-2011, 04:18 AM
down for few minutes and all up again.
Posted by Jedito, 02-11-2011, 04:24 AM
Yes, down again.
Posted by ellinas, 02-11-2011, 04:33 AM
Had 2 servers down for few minutes. Now both of them are back online (5-8 minutes downtime).
Posted by Tyler, 02-11-2011, 05:23 AM
Anyone else noticing a lot of latency? Seems like another DDoS...
Posted by whitevitz, 02-11-2011, 05:26 AM
yes keep on going down.
Posted by Sam.Serverfreak, 02-11-2011, 05:32 AM
up and down again and again and super slow.
Posted by hostultimo, 02-11-2011, 05:35 AM
wow. They are must be having overload problems or something
Posted by Sohan, 02-11-2011, 05:36 AM
http://i.imgur.com/5FBhs.png this today. Time to bail I think.
Posted by Harzem, 02-11-2011, 05:36 AM
My server was down for a few minutes but my websites were up. Mighty failover
Posted by Tyler, 02-11-2011, 05:39 AM
Seems we're back up. Got this earlier: Network Maintenance (Thursday, Feburary 10, 2011 between 11:59PM and 04:59PM CDT(05:59 - 10:59 GMT)) But looks like that should have been AM. Just got off the phone with them and he said it should be returning back to normal.
Posted by Fastian, 02-11-2011, 11:26 AM
That will be 2nd consecutive mistake. (I brought this up earlier as well) Actually, they should give Date with GMT as well. And instead of mentioning it in subject, may be add it in message with proper date and time.
Posted by racersimage, 02-11-2011, 12:29 PM
My site has been super slow so far today.
Posted by Mr Terrence, 02-11-2011, 12:32 PM
Is this all shared hosting services that's having these issues?
Posted by diesel12, 02-11-2011, 01:03 PM
We received a few messages from our uptime provider 7 or hours ago that pings were failing for brief periods of time and we've been receiving more reports every few minutes over the last hour or so with some clients reporting that they cannot access their sites although we can. Maybe WiredTree is fighting off a DDOS again? Anyone else experiencing similar? Last edited by diesel12; 02-11-2011 at 01:10 PM.
Posted by racersimage, 02-11-2011, 01:52 PM
I have a VPS with them and it's experiencing problems.
Posted by mstickey, 02-11-2011, 02:12 PM
I have a VPS too and has issues. Only with some ISP's though. ATT and WindStream specifically right now.
Posted by samfing, 02-11-2011, 02:45 PM
I also have VPS with them and still having problem intermittently.
Posted by WebHosting Zac, 02-11-2011, 02:46 PM
There were a couple of brief interruptions last night as part of planned network maintenance we emailed all clients about. I believe Level3 had to be routed around earlier because of some issues on their network as well. That takes a few moments. Last edited by WebHosting Zac; 02-11-2011 at 02:51 PM.
Posted by HostingDeals, 02-11-2011, 05:19 PM
Man, this is so disappointing. Top it off, they know they have had all of these issues yet getting them to honor an SLA is like having wisdom teeth pulled. They want you to document all the outages and times, even though they know exactly when these occurred. Extremely frustrated. I expected much better service.
Posted by UnderHost, 02-11-2011, 05:28 PM
They do not offer any shared hosting services WiredTree from pingdom: February 2011 Uptime (%): 94.55% Downtime (d, h, m) : 13 h, 38 m January 2011 Uptime (%): 95.4% Downtime (d, h, m) : 1 d, 10 h, 14 m December 2010 Uptime (%): 99.38% Downtime (d, h, m) : 48 m
Posted by WebHosting Zac, 02-11-2011, 07:30 PM
We have always honored our SLAs, so I don't know where you are getting this from. Not only that, but frequently we gone beyond our SLAs and given our clients more credit the SLA states.
Posted by target, 02-11-2011, 07:43 PM
Like when you have a 7 hours downtime, Wiredtree claims only the first hour was a network problem, the rest were other problems .. and u give a 3 hours credit going beyond your SLA ?
Posted by WebHosting Zac, 02-11-2011, 07:47 PM
Yes, exactly. If our network was down and you got more credit back for it then you deserved, that is exactly what I was talking about. It happens with pretty much all of our SLAs as we care about our clients. Our SLAs cover specific purposes and you cannot just substitute one for another because you feel like it. And we've never had an example like you just made up. Why not post real examples?
Posted by target, 02-11-2011, 09:41 PM
Zac, It is a real example. The SLA only covers network downtimes, i know that. But can u imagine how someone feels after his server is down for 7 or 8 hours, asks for an SLA and is told only the first hour of the downtime was due to a network problem ?? I must say i got offered a three hours SLA. Wasn't really happy with it ... some very friendly lady from the billing department moved my ticket to a higher someone (manager ?) with no result.
Posted by webhostinggeek, 02-12-2011, 02:46 AM
I am also very disappointed with WiredTree. The uptime used to be so good till last few months but now there are a number of downtimes. Plus there are some network manintenances. So from something around 99.5%, it has come down to 95% uptime. Really embarassing. Don't know the exact reason but I hope they take some action about it.
Posted by WebHosting Zac, 02-14-2011, 08:26 PM
Can you PM me the ticket? I guess I don't understand because you already told us you read the SLA and understood it only applied to our network and not your server itself? It clearly states that and we've only ever claimed it applied to our network. I guess I can see that you'd be mad if you never read it and just assumed it had a different meaning. Last edited by WebHosting Zac; 02-14-2011 at 08:29 PM.
Posted by Jedito, 02-14-2011, 08:50 PM
I'm very disappointed too, the downtime caused problems on the RAID card, and caused a corruption of the HDs, which ended in 4 days of downtime (restore was cut at the 94% when WT was DDOSed again) and as a "good will gesture" I got an extension of 2 weeks only for the server that was down that long. That decided me to search a new home for my servers.
Posted by LiquidR1, 02-14-2011, 10:16 PM
Couldn't agree with you more. This is really getting to be ridiculous, and really the final straw. We're switching hosts very soon. Wiredtree was awesome when we signed up, but now downtime is almost a weekly occurrence.
Posted by Scott.Mc, 02-14-2011, 11:50 PM
Out of interest does anyone have any uptime stats for WT for 2009 + 2010 and to date in 2011? Wonder what the stats are like, for a provider with a 100% SLA (meaningless) they have had a number of outages. Wondering explicitly what type of uptime the average customer is having given the individual server issues caused by these outages also, especially the power ones.
Posted by WebHosting Zac, 02-15-2011, 12:33 AM
over time (898 and 905 days respectively at the time of this writing): http://www.hyperspin.com/en/ranking.php?type=2 http://www.hyperspin.com/en/ranking.php?type=3
Posted by target, 02-15-2011, 04:17 AM
Zac, nevermind .. I am over it and i don't think u get the point what i am trying to say. I just checked the ticket again. The total downtime was 10 hours and the ticket was even moved from Alexis to you with no result. Must say Alexis was at all times very friendly, helpfull and understanding, maybe u could make her/him a manager I'll give it one more try, just to help you in improving things: - When a server is down for more than 10 hours u have to realise clients will get a bit tickled. If someone than apply's for an SLA and get told the network downtime was only 1 hour u should realise that is really overdoing it ... especially if u realise that after the large downtime there were other smaller ones and that a client never can check how many hours of the 10 hours was really a network downtime ? - In case of downtimes there is no information for clients in the Grove or anywhere else on the site or in mail. U only get information when u open a ticket. People get told to check on Twitter ? U could work on this lack of information. - A lot of company's who have large or frequent downtimes or other technical problems work pro-active and give a sort of compensation to their customers spontaneously (without customers having to beg, without having to open a ticket, without having to wait for 10 days for a yes or no) and this way they get a lot of goodwill from their customers. Wiredtree had such a great name in the hosting industry, with almost zero complaints. That changed completely, i think the main reason is maybe not even the many downtimes but more the lack of customercare from the manegement. Maybe i could be wrong, but it's my opinion.
Posted by Sohan, 02-26-2011, 11:19 AM
Anyone seeing downtime again? http://www.webpagescreenshot.info/im...01151820pm.png
Posted by Harzem, 02-26-2011, 12:34 PM
Nope, my VPS is being monitored by three different companies, and it's working perfectly.
Posted by UNIXy, 02-26-2011, 12:36 PM
Don't you have failover setup ? Best
Posted by Harzem, 02-26-2011, 12:36 PM
I do, failover system must be monitored to work. And it's not failing currently.
Posted by iPad, 02-26-2011, 01:50 PM
I've no issue either on my WT VPS everything run fine so far, since the last downtime due to DDoS i suppose..