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DME - Dallas - Anyone else down?




Posted by whmcsguru, 01-27-2012, 10:03 PM
For close to 2 hours now, my DME VPS in dallas has been pretty much out of commission. Tried to contact them, no response whatsoever (big surprise, pathetic support to begin with), tried rebooting via HyperVM, nothing there (again, big surprise) Wouldn't be so bad if they actually said "hey, we know it's down, we're working on it", but it's like these clowns punch out at 5 and ignore everything until 9. This is the second outage with this company this week (Germany, down multiple times not 72 hours ago). Getting kind of hard to justify spending any money with them at all.

Posted by pubcrawler, 01-27-2012, 10:15 PM
Yes, indeed DME's Dallas server(s) are down. Weird end of route to their server: 16 xe-1-3-0.cr2.ord2.us.above.net (64.125.30.146) 47.246 ms 46.121 ms 46.013 ms 17 xe-2-0-0.cr2.dfw2.us.above.net (64.125.25.138) 68.088 ms 58.539 ms 58.545 ms 18 xe-0-2-0.er3.dfw2.us.above.net (64.125.31.86) 56.252 ms 52.773 ms 55.359 ms 19 64.124.193.221.t01263-01.above.net (64.124.193.221) 61.796 ms 61.800 ms 61.756 ms 20 cust-209-105-225-178.corexchange.com (209.105.225.178) 61.749 ms 61.709 ms 61.692 ms 21 cust-209-105-225-177.corexchange.com (209.105.225.177) 61.669 ms 61.650 ms 63.627 ms 22 cust-209-105-225-178.corexchange.com (209.105.225.178) 63.642 ms 61.242 ms 61.162 ms 23 cust-209-105-225-177.corexchange.com (209.105.225.177) 61.135 ms 61.111 ms 61.089 ms 24 * * * 25 cust-209-105-225-177.corexchange.com (209.105.225.177) 60.923 ms 63.342 ms 63.380 ms 26 * * * 27 cust-209-105-225-177.corexchange.com (209.105.225.177) 60.605 ms 60.519 ms 60.478 ms 28 * * * 29 cust-209-105-225-177.corexchange.com (209.105.225.177) 73.471 ms 53.502 ms 53.045 ms 30 * * *

Posted by pubcrawler, 01-27-2012, 10:33 PM
Looks like a longer outage than reported. According to DME's control panel stuff, the graphs show weird activity starting at 4PM. There were 3-4 unexplainable memory use burst on our graphs followed by a big drop. Last graph point is roughly 6PM. Try contacting DME: Phone: (602) 904-5538 Fax: (602) 288-6714 Support@DMEHosting.com

Posted by whmcsguru, 01-27-2012, 10:40 PM
Looks like it's back up As far as it being down @4? All my monitoring (8 locations right now, including Dallas) show this ran from 1904 EST to 2114 +/- 3 minutes either way Tried contacting their support, pretty much given up on getting any support from them at all.

Posted by pubcrawler, 01-27-2012, 10:55 PM
I am just looking at their VPS graphs for the data. Perhaps the network was still functional after 4PM but services limited or underperforming. Still down on our VPS though.

Posted by pubcrawler, 01-27-2012, 11:22 PM
We are back up now.

Posted by whmcsguru, 01-27-2012, 11:24 PM
If you're still down, it's possible we're on two different nodes.



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