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DowntownHost - What happened to us

Posted by Jedito, 06-02-2012, 07:52 PM
I just want to make a brief description of what happened to us in the last or a bit more month.

On April 30 I took a flight for my first vacations on over 11 years, I took my notebook anyway, as always, but the place on where we had, doesn't have a very good internet connection (indeed, with not very good I mean, had a HORRIBLE connection), but I had all the staff working, so, I tried to be as easy as possible for a person who is a control freak. On May 1st, a misunderstanding (I'm trying to be nice here), with one of our providers caused that one of our server get unplugged, after comes and goes (from this horrible connection and later on cell phone connection) we got the server back, but was unplugged or down at least 5 times while we were migrating the accounts to a new server. On May 1st, Sebastian who is my right hand, had a car accident, nothing serious at the beginning, but an infection made it worst, indeed, he still can't work. Diego was in Mexico, traveling (he don't work for DowntownHost at full time anymore anyway, but he help us whenever we need it) At the same moment, we were forced to migrate the Europe VPS server, with some mistakes from the people doing it, that's what caused the VPS goes down too. I got my notebook (and passport) stolen and things were on the worst possible situation (I were unable go back to my country, nor had the logins and different information with me, that's why people emailing me got the email bounced, since the email account was full because I were unable to login to check them.

It was a whole nightmare, finally I'm back in my country and working full time, Sebastian will back with us in about 1 month if the recovering treatment works well. We are not a big company, we are small indeed, having 3 persons unavailable made a great damage to the service level and I apology for that although that I know that this may mean nothing to many of you. Also, the communication was wrong, because I was very limited to contact to our techs while I was overseas and the communication with the datacenter who gave us some troubles wasen't the best either (a reboot request took over 12 to be accomplished).

I'm trying to get things back on track, although I know too, that some serious damage on our reputation was done.