CatsNine- Monty Down

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Posted by Andrews860, 07-27-2009, 06:44 PM
The monty server over at CatsNine is down. According to my monitoring services it has been down since 1PM EST.

Server IP is 72.44.82.240 if someone wants to confirm.
Posted by magicvorlon, 07-27-2009, 07:19 PM
One of my reseller accounts with them has been down almost the same amount of time so I`m guessing I am on the Monty server. That`s a heck of a lot of downtime in day and still my account is down.

Kind of dissapointed in the lack of updates and information from them. Nothing about network status or information on their website that I can see.
Posted by Andrews860, 07-27-2009, 07:40 PM
I've received two replies by them so far about the server being down:

First at 3:30PM EST:

Quote:

Hello,

We are working on this issue. We shall update you soon.

Regards,
Jackson

Then after I asked for a update I got this at 7:00PM EST:

Quote:

Hello,

We undserstand your concern regarding this. We shall get this sorted out soon and shall update you.

Regards,
Jackson

Posted by magicvorlon, 07-27-2009, 07:58 PM
Yes I got a reply too, I just feel people shouldn`t have to keep chasing for information all the time. Looking at their website you would not believe one of their production servers has been down the best part of half a day!
Posted by Andrews860, 07-27-2009, 08:59 PM
I'm in the US and that is a number in Australia I believe. If someone could call and see what is going on, that would be greatly appreciated!
Posted by magicvorlon, 07-27-2009, 09:07 PM
Eight or nine hours of downtime now and the same replies "we appreciate your concern we are working on this".

Last I heard in a ticket five hours ago they were contacting the datacentre to request a reboot.
Posted by Andrews860, 07-27-2009, 10:01 PM
9 hours downtime, no response to my latest ticket. The last response I got was at 7PM saying they will update me soon.
Posted by magicvorlon, 07-27-2009, 10:18 PM
Time for me to move on. This is unacceptable, the lack of updates is or rather the amount of updates is zero. Thank fully the one site I had hosted on this server can be moved easily.

This is headed for a full day of downtime and they have done nothing to let clients know what is going on. I`ve had this account with them for about three months now and it`s been pretty good so far, but today has totally blown that away!
Posted by Andrews860, 07-27-2009, 10:32 PM
Just got this:

Quote:

Hello Andrew,

We have already contacted our datacenter regarding this issue and they are working on it.

Regards,
Jackson

Posted by magicvorlon, 07-27-2009, 10:39 PM
The last reply I got around seven hours ago! I wonder what their definition of "rectified soon" is lol. I got my site back up so I`m on my way. Sucks as I have lost a days worth of email for this account.

Quote:

The server seems to be having some issues at this moment. We have contacted the data center to reboot the server now.

The issue will be rectified soon, and we will update you at the earliest.

Regards,
Neil

Posted by Andrews860, 07-27-2009, 11:09 PM
Server is backup.
Posted by Andrews860, 07-28-2009, 04:34 AM
Oh, I didn't even see your reply until now.

I sent a PM to 'Matt' on your forum with my ticket number. I was told the ticket was escalated, I'm assuming that is management.
Posted by magicvorlon, 07-29-2009, 09:30 PM
Seems my account on the "Monty" server is down again. Got an email from Pingdom, went down about 25 mins ago.
Posted by Andrews860, 07-29-2009, 09:47 PM
Same problem here, although it is back up now.
Posted by sherwinaval, 01-10-2010, 06:59 AM
Is Catsnine down? I can't seem to connect not even in their support site.

I'm hosted in the US server.
Posted by JLHC, 01-10-2010, 07:17 AM

Quote:

Originally Posted by sherwinaval

Is Catsnine down? I can't seem to connect not even in their support site.

I'm hosted in the US server.

Well it seem to load fine on my end.
Posted by sherwinaval, 01-10-2010, 07:20 AM
strange... i need a favor from you... sending you a pm.. thanks in advance

if you could try this link too.. http://www.catsnine.com/help
Posted by JLHC, 01-10-2010, 07:28 AM

Quote:

Originally Posted by sherwinaval

strange... i need a favor from you... sending you a pm.. thanks in advance

if you could try this link too.. http://www.catsnine.com/help

As stated in my response to your PM, their main website is loading from my end but not your website.

EDIT: I just checked and noticed that their support portal is not working as well.

You may want to contact them through their WHOIS information: http://whois.domaintools.com/catsnine.com
Posted by sherwinaval, 01-10-2010, 07:30 AM
Thanks JLHC, it was a big help. Will try to contact them.

Anyway that http://www.catsnine.com/help loads with a blank page.
Posted by JLHC, 01-10-2010, 07:32 AM

Quote:

Originally Posted by sherwinaval

Thanks JLHC, it was a big help. Will try to contact them.

Anyway that http://www.catsnine.com/help loads with a blank page.

No problem. Do let us know how it goes.
Posted by sherwinaval, 01-10-2010, 07:43 AM
Not sure what happened, but my sites got back online again. Good thing!

It was down for like almost an hour though, but not bad. Nobody's perfect.
Posted by JLHC, 01-10-2010, 07:49 AM

Quote:

Originally Posted by sherwinaval

Not sure what happened, but my sites got back online again. Good thing!

It was down for like almost an hour though, but not bad. Nobody's perfect.

Great to hear that your website is up and running now.

However, do take note than an hour of downtime equals to about 99.86% of uptime for the month.
Be sure to claim your SLA credit if they offer an uptime guarantee.
Posted by sherwinaval, 01-10-2010, 08:44 AM
Thanks for reminding, I was actually trying to look for it. I don't know if I missed it, or they just don't offer refunds... not sure though