ThePlanet Down D5 Phase 2 data center

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Posted by Ramprage, 08-04-2009, 08:07 PM
My servers offline, got an auto response ticket:

We have experienced an electrical outage in our D5 Phase 2 data center. There was a utility power drop, and the automatic cutover to our UPS systems did not occur. While the transfer switch did not allow us to connect to generators, we are now back on utility power.

Our facilities team is on the ground working on this issue, and we have moved teams from other data centers and have brought in the night shift a few hours early to enable us to check all servers. We have spare parts on hand to restore service should we identify server failures.
Posted by PremiumHost, 08-04-2009, 08:27 PM
Is your server back up yet?
Posted by Ramprage, 08-04-2009, 08:55 PM
Still down
Posted by wiredhosting, 08-04-2009, 09:22 PM
one of our servers was also located on d5 datacenter, (dallas) and we recived the same response.

The issue did not last more than 1 hour as it was perfectly handled by support representatives as they updated as with every progress and finally the server was auto reboted. not just that, we recieved a formal report with the explanation of what caused this outage.

In my case i was satisfied with the response time and proceadure.
Posted by PremiumHost, 08-04-2009, 09:30 PM
Still down more than 3 hours.
No detailed response whatsoever.
Posted by wiredhosting, 08-04-2009, 09:33 PM

Quote:

Originally Posted by PremiumHost

Still down more than 3 hours.
No detailed response whatsoever.

i guess that you might be an special case.. the outage issue was solved hours ago.

try to contact support to get your server rebooted. everytime i send a reboot ticket its answered in less than 4 minutes, so they might give you an answer in that time frame.
Posted by PremiumHost, 08-04-2009, 09:39 PM
8/4/2009 8:33:15 PM
We apologize for the inconvenience once again. Thank you.
Posted by jadebox, 08-04-2009, 10:18 PM

Quote:

Originally Posted by wiredhosting

i guess that you might be an special case.. the outage issue was solved hours ago.

try to contact support to get your server rebooted. everytime i send a reboot ticket its answered in less than 4 minutes, so they might give you an answer in that time frame.

My server at The Planet is also still down.

This is the first time my server's been down for more than a few minutes in four or five years of hosting with EV1/The Planet. :-(

-- Roger
Posted by wiredhosting, 08-05-2009, 09:19 AM

Quote:

Originally Posted by jadebox

My server at The Planet is also still down.

This is the first time my server's been down for more than a few minutes in four or five years of hosting with EV1/The Planet. :-(

-- Roger

have you contacted support or reboot triage?

if that was due to a network outage they must give you a compensation for that.
Posted by jadebox, 08-07-2009, 10:54 PM

Quote:

Originally Posted by wiredhosting

have you contacted support or reboot triage?

if that was due to a network outage they must give you a compensation for that.

I haven't asked for a credit yet. I'm busy trying to get the server back. It was taking forever to do a fsck, so I had them stop that and I backed everything up from the server. That took hours (I have 500GB of disk space). Then I started the fsck again. It's been running for more than a day. I don't know what's going to be left when it finishes.

-- Roger
Posted by wiredhosting, 08-08-2009, 09:32 AM
in that case your problem was not fully related to the outage. Maybe you have a broken HDD disk.
Posted by jadebox, 08-09-2009, 04:13 PM

Quote:

Originally Posted by wiredhosting

in that case your problem was not fully related to the outage. Maybe you have a broken HDD disk.

Once the e2fsk finally finished, everything's running okay. It looks like all the problems where in a directory where I cache image files.

But, I'll have my host run a check on the drive just in case.

-- Roger