ValueVPS down?

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Posted by cedricd, 09-03-2009, 06:47 PM
My VPS has been down for a few days now, but I've heard nothing of them leaving -- their website shows the default directadmin page at this time. Anyone have an insight?
Posted by UNIXy, 09-03-2009, 06:51 PM
A few days of down time is not reasonable especially that no update has been released. I recommend looking elsewhere.

Regards
Posted by ValueVPS-Dave, 09-07-2009, 11:53 AM
Hi Cedric,

It sounds like you were unlucky and happened to visit our website when we were moving servers and DNS had not propagated. This move would have had no effect on your VPS or any of our nodes. Can you tell me if you managed to restart your VPS through the control panel as we have had no tickets or emails from you.

Apologies for the late reply here, however, we don't tend to look on WHT very often.

Thanks,

David
Posted by ValueVPS-Dave, 09-07-2009, 11:55 AM

Quote:

Originally Posted by UNIXy

A few days of down time is not reasonable especially that no update has been released. I recommend looking elsewhere.

Regards

You really should find out a little more info before making this kind of post. i.e. Does the client have a managed server, is he able to access his control panel to do a reboot etc. Not all downtime is the fault of the provider.

Regards,

David
Posted by ValueVPS-Dave, 09-07-2009, 12:05 PM
Hi Cederic, I see we have no support tickets from you regarding your issue, however, I can confirm your 'issue' is related to a billing matter. Please contact billing if you wish to continue using our services.

Thanks,

David
Posted by UNIXy, 09-07-2009, 12:17 PM

Quote:

Originally Posted by Starteck2002

You really should find out a little more info before making this kind of post. i.e. Does the client have a managed server, is he able to access his control panel to do a reboot etc. Not all downtime is the fault of the provider.

Regards,

David

A customer shouldn't be left without a venue to report issues to technical support however unmanaged the plan might be. Perhaps your move should have been well communicated to the customer beforehand. That's at least 5+ days without a word from the provider.

Regards
Posted by ValueVPS-Dave, 09-07-2009, 12:35 PM
Where do you get 5 days from? He made his post here on 3rd September and we just happened to move our server on 3rd September (late at night). By the next morning we were fully up and running. That is less that 12 hours. All clients had a way to contact us during that time - this particular client chose not to contact us.
Posted by UNIXy, 09-07-2009, 12:43 PM
However many days it has been now, I'm not interested in continuing this discussion. Have a good week.

Regards
Posted by cedricd, 09-07-2009, 06:52 PM

Quote:

Originally Posted by Starteck2002

Hi Cederic, I see we have no support tickets from you regarding your issue, however, I can confirm your 'issue' is related to a billing matter. Please contact billing if you wish to continue using our services.

Thanks,

David

My bill isn't due until 06/09/2009 (although I was invoiced earlier). My first post was made 03/09/2009. I have paid my invoice as of now though.

This is what I see when I try to access my VPS' control panel:

http://cdn.cloudfiles.mosso.com/c163171/1252363701.png

I have opened a ticket to get it started.

Thanks!
Posted by ValueVPS-Dave, 09-08-2009, 05:00 AM
Hi Cederic,

You are a SolusVM client, not HyperVM - please submit a support ticket and we will get your login details sorted out for you.

Regards,

David