erupt.com unavailable

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Posted by Spirit, 09-10-2009, 12:40 PM
I wondering if Andrew Page aka "appage" or "appage21" picked up our money and then vanished with money and our files.

Server seems down and so do his own erupt.com hosting page.
Posted by TremorHost, 09-10-2009, 01:04 PM
Have you tried contacting them by phone?

Domain name: erupt.com

Registrant Contact:
Erupt.com
ERUPT Admin ()

Fax:
79 Hulst Rd,
Amherst, MA 01002
US

Administrative Contact:
Domain Interactive Services
Domain Admin (Email Masking Image@erupt.com)
+1.56145030111
Fax: 1
1805 Bloor Street
Boca Raton, 33433

Technical Contact:
Domain Interactive Services
Domain Admin (Email Masking Image@erupt.com)
+1.56145030111
Fax: 1
1805 Bloor Street
Boca Raton, 33433
Posted by Spirit, 09-10-2009, 01:27 PM
No, I think that this number isn't from Andrew but domain privacy service. But I noticed today this thread:

http://www.webhostingtalk.com/showthread.php?t=881057

So who knows where our files ended...

Thanks, though.
Posted by CLCook, 09-10-2009, 02:32 PM
I have a web management client who's hosted with Erupt. Anyone know what's up with this sale/server move?
Posted by wason4545, 09-10-2009, 10:26 PM
what happened about erupt? I CAN'T open my website 2 days.Anyone tell infornations?
Posted by dnki, 09-11-2009, 07:23 AM
Does anyone know who was the buyer finally in
http://www.webhostingtalk.com/showthread.php?t=881057 ? Maybe they could help.
Posted by Spirit, 09-11-2009, 08:22 AM
If there was buyer at all.
erupt.com domain owner in whois is still:

Erupt.com
ERUPT Admin ()
Fax:
79 Hulst Rd,
Amherst, MA 01002
US

And andrew's adress is:

Page, Andrew appage21 @ gmail dot com
79 Hulst Rd
Amherst, MA 01002
United States
8006891456 Fax --

Domain nameservers are down. Maybe someone should ask his host LiquidWeb, what happened with our files, but I doubt that they are willing to help in such matter.
I have very bad feeling regarding this...
Posted by dnki, 09-11-2009, 10:15 AM
It could be a network routing issue, at some monitoring points the site is still up and accessible.
Posted by Spirit, 09-11-2009, 06:10 PM
Is it? Erupt.com?

Quote:

checked by check start date (GMT hour) download size1 status duration
Paris/France 09/11/2009 22:01:24 0 bytes Unknown host 20007 milliseconds

Brussels/Belgium 09/11/2009 22:01:24 0 bytes Unknown host 28359 milliseconds

Amsterdam/Netherlands 09/11/2009 22:01:24 0 bytes No response 30004 milliseconds

Munich/Germany 09/11/2009 22:01:24 0 bytes No response 30000 milliseconds

Brugg/Switzerland 09/11/2009 22:01:24 0 bytes No response 30015 milliseconds

Dallas/USA 09/11/2009 22:01:24 0 bytes No response 30030 milliseconds

Source: http://www.internetvista.com/check-result.htm

No, their site is down, domain unresolved... same as our sites. 4th day already.
Posted by seesquared, 09-11-2009, 06:38 PM
I also have a few sites (4) that are/were hosted with them. I'll keep searching for answers, but if anyone figures this out, please post here.
Posted by sujanks, 09-11-2009, 08:21 PM
i talked with the people at liquidWeb, and they cannot help us unless we have username password for erupt.com. i have all my scripts work there, and only have a backup from a month ago. all my client lists of over 800 customers are in the database. I only have list of about 400, saved in my computer. I sent an email to the appage21@gmail.com. No reply yet. Apparently the business got sold at around $1200 per the other forum topic that Andrew began posting. Any help would be really appreciated from anyone. By the way, I have 11 sites hosted with them. 3 are very critical in operating the business. I am ready to pay $$ for retrieval of those sites. Thanks for looking and beginning the post.
Posted by sujanks, 09-11-2009, 08:24 PM
Perhaps someone close to 79 Hulst Rd, Amherst, MA 01002 (the address of the domain registrant), should make a trip there, and may be we can raise $$ to fund that trip.
Posted by Spirit, 09-11-2009, 09:02 PM
sujanks, I also mailed his appage21 adress two days ago and no reply yet. What actually people from liquidWeb said? Maybe, just maybe... they still have server datas and maybe, just maybe.. they would be willing to put it online for some day or so.. to help people to get their datas back? It's not like we would need his password for that. We have own passwords for own accounts on his (ex) server.

There is so much unknown. Did he sold company? Domain is still registered on his name. He stopped to pay liquidWeb bill and they put server offline? His cPanel license expired? Etc...
Posted by CLCook, 09-11-2009, 09:22 PM
Still no update, folks??

Is there any way to identify the new owner??
Posted by sujanks, 09-11-2009, 09:23 PM
I have no idea. I asked if they can provide me any info, and they said, I have to give them username and password for erupt.com. So, seems it is hosted there. Then I asked if they host erupt.com, and they said, they cannot provide me any info. So, may be they can't. Perhaps we can all get-together, like all the people affected and put a request, and perhaps they can help. May be offer some $$.
Posted by Outlaw Web Master, 09-12-2009, 04:50 AM
hmm...looks to me that erupt.com has indeed erupted.

good luck in retrieving your data.

owm
Posted by dennyjames, 09-12-2009, 05:28 AM
I hate reading threads like these when many people are affected and the site owners (new and old) have no regard for the people they have effectively ripped off.
Good luck getting some resolution.
Posted by kenny_c, 09-13-2009, 03:48 AM
feel so sad....what has happened with this company?
I just want to manage my domain name setting,
and point to other hosting...now
But Erupt.com's web console has been lost....
who knows how to do ><
Posted by kenny_c, 09-13-2009, 04:03 AM
what's happen with about erupt?
I just want to know how can I manage my domain name!!?
I want to get back my username and password to manage it...
Posted by plumsauce, 09-13-2009, 04:41 AM
Go to the profile page and search for all posts, there are only 30.

try these:

http://www.webhostingtalk.com/showth...63#post4612663
http://www.webhostingtalk.com/showthread.php?t=697842
http://www.webhostingtalk.com/showth...27#post5173227

which leads to:

http://whois.domaintools.com/freegbs.com
http://whois.domaintools.com/findhost.com

Join the dots.

Boca Raton, Bloor Street(if it actually exists)
fhdotcom(at)aol.com

9816 Grand Verde Way
Boca Raton, 33428
US

1805BloorStreet
BocaRaton, FL 33433
US

Look at the whois yourself for the rest.

Notice it says "95media" owns about 50 other domains

So, if you register, you can look at the rest, and maybe track down a real name, address, and phone number. Or try searching "95media" on a search engine.

Just did, this appears accurate:

http://whois.domaintools.com/craigslistdayton.com

valid name,address, phone and email

but try the search yourself

final edit:

this one is even better:

http://www.ip-adress.com/whois/95media.com

.
Posted by plumsauce, 09-13-2009, 05:14 AM
http://whois.domaintools.com/ehosts.com

ok, you guys are on your own now.

edit:

well ok, 1 more, look at the netblock contacts at the very bottom, they are usually pretty strict about that info.

http://www.domaincrawler.com/ip/view/ns2.erupt.com
Posted by Masonity, 09-13-2009, 09:11 AM
I, for one, don't care about the money i've paid for hosting not provided, or for the files on my site, or anything right now. All i'm interested in is regaining control of Masonity.com, which was registered for me by shadowcore when i signed up for their hosting. Erupt bought shadowcore, and hopefully the dates of registration / change of owner in the past along with a few emails between myself and erupt should be enough to get godaddy to transfer the domain to my name. Well, we can hope, can't we!
Posted by sujanks, 09-13-2009, 03:16 PM
Thank you plumsauce for the info. sounds pretty solid.

I have emailed the admins of both 95media and liquid web. i tried to call all the phone numbers and seems all are disconnected already. but, hopefully there is an email response.
Posted by DKPercussion, 09-13-2009, 11:10 PM
Ever since Shadowcore was bought out by erupt.com, service and uptime have been very spotty. Does anyone have any suggestions on how to get a hold of the files from our sites? I realized my last downloaded backup was in February and for some reason I'm missing the files on my computer. (Go figure, right?) This really makes me angry, considering I renewed in July for a year simply because I didn't have time to research and find a new host. Guess now I have to make time? Thanks to Google Apps I was able to get my email back up and running, at least. But my entire business is gone right now.
Posted by TheServerExperts, 09-13-2009, 11:45 PM
This is sad news, hope you guys get your data back, wasnt this host forsale a couple of days ago on this forum?

Cheers
Posted by Spirit, 09-14-2009, 10:13 AM

Quote:

Originally Posted by DKPercussion

Does anyone have any suggestions on how to get a hold of the files from our sites?

As long liquidweb don't wipe out this server (if they aren't already) there's still hope. There on WHT are know lately atleast two cases where host which hosted scam company which vanished helped to ex customers of this company and put server online for 24 hrs or so.. so that people got their files. This is not liquidweb obligation but maybe, just mabye they would be willing to help scammed members of WHT community with such altruist act. All what would we need is to get server back online for some day or so to download backups.
Liquidweb have representative (LiquidWebTravis) on WHT board and someone would maybe ask him for help, but we're not their obligation but then again... maybe they would be willing to help (and even get some new loyal customer with such act of goodwill).
Posted by kdurepos, 09-14-2009, 11:59 AM
I, too, am worried mostly about the data (and my customers data). Hopefully we'll get a chance to download backups. I'm very dissapointed, but really it's my own fault for not being more careful. I knew I should have jumped ship when it changed owners again. I was with shadowcore since before they were shadowcore, and I'm very dissapointed to see this happen.
Posted by power5, 09-14-2009, 02:24 PM
Has anyone found anything? I was a reseller, and paid months in advance for my erupt reseller account. Now, I've lost all of my clients because it's been days without service. And I have one client who's a friend that needs her website data because it wasn't backed up anywhere else!
Posted by sujanks, 09-14-2009, 02:58 PM
Thank you WHT. I emailed Travis and awaiting reply. I hope there is a positive reply.
Posted by shilbert, 09-14-2009, 03:27 PM
I'm glad to find there are other people experiencing this problem. I have some backups from earlier this year, at least, but not before that. :/ Luckily nothing particularly critical was lost, but it's going to be a giant annoyance to have to set everything up again. Hope we can get access to our data at some point...
Posted by Spirit, 09-14-2009, 04:20 PM

Quote:

Originally Posted by sujanks

Thank you WHT. I emailed Travis and awaiting reply. I hope there is a positive reply.

Please let us know.
Server IP was 72.52.158.149 (host.erupt.com).
Posted by sujanks, 09-14-2009, 05:21 PM
Ok received this reply from the LiquidWeb. Some Progress:

********************************

Greetings,

I hope you are doing well. I understand that your site (erupt.com) is part of a server which is hosted by us but is down due to billing issues.

Do you remember the name or the point of contact of the person who sold you the service? Are you able to send me an invoice that was prepared for you by this party?

Please let me know if you have any questions.

Thank you for your time,

Stefan

******************************
Posted by Spirit, 09-14-2009, 05:29 PM
They do not understand your (our) problem. Maybe you didn't explained well? It seems like they think that you're part of erupt.com or something... It's not really progress
Travis, as WHT member, is more familair with such issues as our is and he would most likely understand our hopeless situation.
Posted by sujanks, 09-14-2009, 07:09 PM
New Reply from liquidWeb:

****************
Greetings,

Thank you for the information, what package would you like to host the domains with us? Also, can you please forward the username and passwords of all domains so we can copy them for you to the new server?

Thank you for your time,
Posted by Spirit, 09-14-2009, 07:41 PM
Huh? sujanks, you have some strange offtopic conversation with liquidweb... Those things which you paste now are completely irrelevant for erupt.com victims... Maybe someone other should contact them and explain them what's actually problem...
Posted by sujanks, 09-14-2009, 08:06 PM
Ok, I spoke with Stefan and pretty much resolved it. This is the deal and way out of it, which I was able to do.

They cannot be put up erupt.com online because they failed to pay the bill. And pretty much, all of their clients are screwed up. He said, to deal with erupt.com should we want erupt.com to go online.

So, if you are a reseller, you can sign up to one of their packages. I signed up for $60 VPS hosting (discounted to $50/month), and give them the username and password, of the reseller account, and they will move all the files from erupt's server to their new one. This way you'll have one month to move the files/data to wherever you want. He said, they are in the process to clean up the old server - which they can, I think. So, you may want to do something quick.

Stefan knows all what's happening and you can reach him directly @ (517) 322-0434 x386.

Good Luck to you all.

Remember to use a good host and backup data is what I've learned from this experience. It is worth spending that extra $100 for a better host.

I am still down to suing that Andrew Page, and get the money back.
Posted by sujanks, 09-14-2009, 08:10 PM
This is what I ordered. So, basically I have 30 days to move this or decide to keep it here.

Order Summary:

VPS - Plan1
» DiskSpace: 50 GB RAID protected storage
» Memory: 512MB dedicated RAM
» Bandwidth: 400GB Monthly Transfer
» OS: Linux - CentOS 4
» ControlPanel: CPanel / Web Host Manager (+Fantastico/XController)
» RemoteBackup: No Remote Backup Needed
» SetupFee: $0 Setup Fee
$50 /mon
Posted by sujanks, 09-14-2009, 08:16 PM
Got call back and email reply, and they have found everything for me.

*********************

Thank you for confirming your business. I will go ahead and submit the
migration to one of my engineers. Once the entire process begins, you will
receive an email from our engineers.

**************************

Thank you testnick, plumsauce, Web Hosting Talk and everyone for your support and help. I wouldn't have retrieved any without you guys. Good Karma.

Good Luck to all...
Posted by sujanks, 09-14-2009, 09:04 PM
Hi all, I am going to put a request to transfer your domains to the new server under my account, and if you want to save some $$$. But to my understanding $50 is worth spending to get your stuff back, and you are in control.

I will post the responses as it comes, and most likely they'd want your user-name and password. Please PM me sujanks@gmail.com. Then you have 30 days to back up and move it somewhere else. But remember I only have 50 GB storage and 400 GB bandwidth. I might use only 10% of the total, so there's 90% up for grabs. But no promises yet, as I haven't heard from them.
Posted by sujanks, 09-14-2009, 09:36 PM
Okay I got response regarding that too:

**********************
Sure thing, just reply to the migration ticket I opened with you and provide the username and passwords and we can moved them for you.
**************************
Posted by DKPercussion, 09-14-2009, 10:25 PM
I'm confused - does this mean we can go through you to get our files? Any way possible would be nice - I already have hosting setup elsewhere. As for the lawsuit, I have no idea what I'm doing and hope to find some help with this. I'm sure there will be enough people angry about this and willing to join a class action suit.
Posted by sujanks, 09-14-2009, 10:35 PM
I do not know how to pursue that either, but please include me in the class action or any law suit to get $$ for time and $$ spent. I think there is enough information for erupt.com to find Andrew Page.

Yes, if you are NOT a reseller, liquidWeb is willing to migrate erupt.com's accounts to the one I just setup - of course limited to the storage. They still require your username/password. Once migrated, you have access to your cpanel and ftp, and you can download your files/sql. As of this writing, they haven't finished setting up the account yet, so don't know when this can be done.

Peace.
Posted by David, 09-15-2009, 01:44 AM
Not to flush Sujanks' attempt down the toilet or anything -- I'm sure he's trying to help the best he can. Just note he's a new user here with zero posts outside of this thread, don't put all of your trust in a single entity. I'd go with liquidweb directly if they're offering to move you away from erupt -- the $50 upfront to save your data is worth it. Once you're online @ liquidweb you can move anywhere you choose.
Posted by Spirit, 09-15-2009, 07:46 AM
I got response from liquidweb Sales Team Manager. I hope that it's nothing wrong to post it here.

Quote:

Greetings,

Please stand by. We are working on confirming that the server is in fact
abandoned. I will update you on the status of this situation within the next
few days. Please be patient as there are a lot of variables that may change in
this situation.

Thank you!

I don't know what this means for us, but I will keep you informed if/when they say more regarding the status of this situation.
Posted by dnki, 09-15-2009, 08:53 AM
I had purchased hosting from Proservice Hosting, which was purchased by Erupt last year. Does liquidweb offer any customer hosting packages with unlimited addon domains?
Posted by stefannava, 09-15-2009, 11:18 AM
Greetings,

To all the affected re-sellers and people hosting data on this server. Please know that you can purchase your own VPS directly with us. I will be more than happy to extend FREE UPGRADES and a monthly discount to help out with this issue. Please use the following Coupon code (WHT10OFFVPS) to obtain the special pricing.

We have 2 VPS packages, which can host unlimited domains and you get FULL ROOT level access. These servers are FULLY MANAGED so if you don't know how to use a server or don't want to mess with it, we can do that for you at NO EXTRA cost. The 2 VPS packages we have available are the following:

» DiskSpace: 50 GB RAID protected storage
» Memory: 512MB dedicated RAM
» Bandwidth: 400GB Monthly Transfer
» OS: Linux - CentOS 4
» ControlPanel: CPanel / Web Host Manager
» RemoteBackup: No Remote Backup Needed
» SetupFee: $0 Setup Fee
» Monthly Fee: $50 /mon

» DiskSpace: 100 GB RAID protected storage
» Memory: 1024MB dedicated RAM
» Bandwidth: 700GB Monthly Transfer
» OS: Linux - CentOS 4
» ControlPanel: CPanel / Web Host Manager (+Fantastico/XController)
» RemoteBackup: No Remote Backup Needed
» SetupFee: $0 Setup Fee
» Monthly Fee: $90 /

I can have one of our engineers move all your data to your new server for free. IF you need further details, you can reach me at snava@liqudiweb.com or at 1.800.580.4985 x 386 or (517)322.04.34 x 386.
Posted by kdurepos, 09-15-2009, 11:43 AM
Thank you all very much. I spoke with Stefan, signed up for a liquidweb vps account, and they are in the process of migrating my reseller account to it.

Thumbs up. I'm impressed.
Posted by Spirit, 09-15-2009, 05:07 PM
So we can buy our datas back directly from liquidweb for 50$ now? That's interesting way to help and earn some decent money at same time from already scammed people. But well... what choice do we have?
Thanks.
Posted by stefannava, 09-15-2009, 05:10 PM

Quote:

Originally Posted by testnick

So we can buy our datas back directly from liquidweb for 50$ now? That's interesting way to help and earn some decent money at same time from already scammed people. But well... what choice do we have?
Thanks.

You don't have to pay for the hosting if you dont like to. The $50 VPS offer is available in case you want to host with us as an alternative to quickly bring you back online. You are the owner of your data by providing if you have the login credentials.
Posted by Spirit, 09-15-2009, 07:33 PM
But no paid hosting, no data back - correct

edit.
I don't complaining, I just want clarification.
Posted by stefannava, 09-15-2009, 07:42 PM

Quote:

Originally Posted by testnick

But no paid hosting, no data back - correct?

Like I stated on my previous post, you are the owner of the data. Please go ahead and send us an email to support@liquidweb.com requesting your data. Please make sure you include your valid server credentials so we can verify the ownership.

We will initiate arrangements so you can get your data back to you in case you don't want to host with us. This is an effort to go above and beyond for you, even when you are not a direct customer.
Posted by Spirit, 09-15-2009, 07:44 PM
Oh, that's great! Seriously. I am pretty sure that many people will know to appreciate this your kindness. Thank you.
Posted by CLCook, 09-15-2009, 11:05 PM
Wow. I'm totally impressed with LiquidWeb! Shocked, actually. That's the way you do business, folks! Major kudos, LiquidWeb.
Posted by DKPercussion, 09-20-2009, 10:02 PM
Liquidweb - Dennis has been a huge help. Seriously, I can honestly say I'm calm now that my stuff is all back. Still considering suing Andrew, but I really don't have the time. I'd love my money back for what I paid for and didn't (and won't) get. But either way, Liquidweb to the rescue! If I needed to have more hosting than I do now, I'd easily sign up with them.
Posted by kenny_c, 09-21-2009, 05:40 PM
thank you sujan,I have successfully take my files back.

but Now, I still have another trouble,I try to Contact enom over the past few days,enom tell me "if erupt is going to go out of business then you need to contact their reseller(95 media) directly as they should be able to assist you."

and I did it,but 95 media have not responding too

I am completely confused,how to do?I have no idea....