Team VPS Down

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Posted by CoishAssociates, 09-20-2009, 12:51 AM
Team VPS Server Down:
https://vm.jumpserver.net

Since 12:42AM

Our VPS that is used as a small DNS server is down, upon checking, the entire server seems to be offline / not responding. Confirmed via BinaryCanary monitoring.

In addition, their main website is very slow and not very responsive.
Posted by CoishAssociates, 09-20-2009, 12:53 AM
Website is no longer responding either. Have no support / contact methods to inform them.

Posted by mainstreamnet, 09-20-2009, 01:29 AM
Down here also. Did you try the contact number listed in the whois?
http://whois.domaintools.com/teamvps.com
Posted by VPSRight, 09-20-2009, 01:36 AM
Hey,

It's also down this end but take a look at this;

Quote:

15 135 ms 137 ms 135 ms upnllc.com.108.82.208.in-addr.arpa [208.82.108.202]
16 150 ms 135 ms 135 ms 69.30.209.1
17 * * * Request timed out.
18 * * 194 ms baphomet.fckoff.net [69.197.142.50] <- Doesn't look very promising
19 * 203 ms * 69.197.142.68
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 69.30.209.142 reports: Destination host unreachable.

Posted by CoishAssociates, 09-20-2009, 01:41 AM
Thanks for the confirms guys. I haven't tried calling them yet, we do have four nameservers so it's not a critical outage at the moment so I can be a little lax on the outage for now.

VPSRight, interesting discovery for sure I will see if I can confirm that as well.
Posted by subigo, 09-20-2009, 01:47 AM
Looks like it might be an IP routing issue.
Posted by saintlysinner, 09-20-2009, 01:57 AM
all requests are timing out now but i got 50% loss when i tried to ping my sites ip last. its getting messy as i have 5 vps with these guys. any ideas?
Posted by CoishAssociates, 09-20-2009, 02:00 AM
In the last week I have had three noticeable outages, and although we've built our network for redundancy, I prefer to have all nameservers available as much as possible.

It looks like I will be jumping ship shortly. Sucks we've paid this months fees already, granted it's small so it's easily absorbable. I am looking into VPSRight at the moment, seems they have a comparable pricing structure and good allotments, especially if you consider their WHT offer post. Might be worth checking out for you as well?
Posted by VPSRight, 09-20-2009, 02:02 AM
Request for a refund due to the ongoing downtime.
Posted by saintlysinner, 09-20-2009, 02:06 AM
its not about the refund its more about the downtime the sites are facing. i hope they recover soon. im planning to shift if they are going to continue this service. but they were very affordable and came with direct admin for free
Posted by CoishAssociates, 09-20-2009, 02:10 AM
The pricing is good, but when it comes to downtime, that's more important. It's why I distribute my nameservers around and ensure I have multiple ones. However three outages in a week, and one now for over an hour is pushing my limits for a good network.

Also the fact that their own site is on the same server, is a put off because support cannot be contacted.
Posted by saintlysinner, 09-20-2009, 02:13 AM
there was contact details available from domaintools. the phone number is an add service. i have not got any reply from the gmail account thats mentioned there.

With the current scenario i hope atleast the backups are fine. It would be a real put off if they have been hacked or any such an issue
Posted by VPSRight, 09-20-2009, 02:13 AM
I wasn't saying it was about the refund, I was merely stating what CoishAssociates had said;

Quote:

Sucks we've paid this months fees already

Posted by CoishAssociates, 09-20-2009, 02:14 AM
Looks like were online again, just now. 2:15AM EST. yay.
Posted by saintlysinner, 09-20-2009, 02:17 AM
yes seems like its back. time to backup all servers and setup remote backing up of files. best way to be safe i suppose
Posted by CoishAssociates, 09-20-2009, 02:17 AM

Quote:

Originally Posted by saintlysinner

yes seems like its back. time to backup all servers and setup remote backing up of files. best way to be safe i suppose

Always a good idea.
Posted by subigo, 09-20-2009, 02:19 AM
Like I said, I'm pretty sure it was an IP routing issue. The same thing happened a few days ago.
Posted by team-vps, 09-20-2009, 03:50 AM
We apologize for this downtime, the downtime earlier this week was because Cogent went down in Kansas City. Tonight we had a large scale DDOS attack and we had to involve our upstream provider to block it.

We try to always post on our blog (hosted outside our network) about any outages, but this time we were on the phone the entire time with our upstream provider and could not post until the issue was resolved.

If any user wishes to cancel because of this outage, just let us know via our billing system and we will cancel the account and refund the current month they have paid for.