Ubiquity downtime

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Posted by Wired_1, 09-21-2009, 04:17 AM
Anyone else not receive an email warning of the current vps downtime with Ubiquity. It has come at an incredibly bad time and with no warning for myself.
Posted by XFactorServers, 09-21-2009, 05:22 AM
What node are you on ? We had 10 minutes of downtime according to pingdom on a VPS we have in Chicago with Ubiquity today. As well as 3 minutes of downtime yesterday according to pingdom.

I wasn't to worried as it was a non critical vps for me, as well as it was late at night. I am sure they will fix any problems once they get in the office on monday morning.
Posted by Josh-A, 09-21-2009, 06:16 AM

Quote:

Originally Posted by XFactorServers

I am sure they will fix any problems once they get in the office on monday morning.

So they do not provide 24x7 support ?
Posted by XFactorServers, 09-21-2009, 08:01 AM

Quote:

Originally Posted by Josh-A

So they do not provide 24x7 support ?

When did I say that ... I have not once not been able to get ahold of someone at 3 am in the morning on a Sunday. I was merely stating I had no need to put in a ticket as 10 minutes of downtime on a VPS that isn't critical to me can wait until Monday once they are fully staffed during prime business hours and even if they didn't have 24/7 support don't really see how it concerns you.
Posted by net, 09-21-2009, 08:07 AM
Moved > Providers and Network Outages and Updates.
Posted by XFactorServers, 09-21-2009, 08:50 AM
Just looked at there status page:

http://support.ubiquityhosting.com/i...&group=default
Posted by qwidjib0, 09-21-2009, 11:01 AM
Kernel updates were made on all VPS nodes this morning to protect against a major security vulnerability. Emails were sent out, and an update posted on our network status system:

http://support.ubiquityhosting.com/i...&group=default

We do have 24/7 support by phone, email, ticket, and live chat, which was also available all through the morning.