Burst.net down for me

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Posted by Nich, 09-28-2009, 12:51 AM
My server including www.burst.net is down for me from Boston. Went down about 12:45 AM EST. Seems like it's dropping a lot of packets.

Anyone else experiencing issues?

...
5 15 ms 14 ms 16 ms so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
6 14 ms 14 ms 15 ms so-6-0-0-0.NY111-PEER-RTR1-re1.verizon-gni.net [130.81.17.129]
7 94 ms 90 ms 89 ms po2-0.core01.jfk05.atlas.cogentco.com [154.54.11.45]
8 91 ms 89 ms 92 ms te4-1.mpd01.jfk05.atlas.cogentco.com [154.54.1.153]
9 86 ms 88 ms 86 ms te4-4.mpd03.jfk02.atlas.cogentco.com [154.54.3.97]
10 91 ms 91 ms 94 ms te4-1.ccr01.phl01.atlas.cogentco.com [154.54.2.109]
11 93 ms 92 ms 89 ms te4-3.ccr01.phl03.atlas.cogentco.com [66.28.4.234]
12 32 ms 29 ms * hostnoc.demarc.cogentco.com [38.112.240.34]
13 31 ms * 30 ms ec1-10.agg01.sctn01.hostnoc.net [64.191.19.6]
14 * * * Request timed out.
15 * * * Request timed out.
16 * 33 ms * burst.net [66.96.192.202]
17 * 33 ms * burst.net [66.96.192.202]
18 * * * Request timed out.
19 * * * Request timed out.
20 * 33 ms * burst.net [66.96.192.202]
21 * * * Request timed out.
22 31 ms * 32 ms burst.net [66.96.192.202]
Posted by VPSGuys, 09-28-2009, 12:54 AM
up for me In Alabama
Posted by Nich, 09-28-2009, 12:59 AM
Thanks, must be a routing thing with Cogent then.

I did a tracert from my other servers in NJ, and it's up (going through HE.net)
Posted by donbiz, 09-28-2009, 01:08 AM
Down for me in Maryland.

1 10 ms 1 ms 2 ms dslmodem.domain [192.168.1.1]
2 32 ms 26 ms 26 ms 10.23.16.1
3 32 ms 29 ms 25 ms at-3-1-0-1722.HAG-CORE-RTR1.verizon-gni.net [130
.81.135.26]
4 29 ms 28 ms 28 ms so-6-3-3-0.RES-BB-RTR2.verizon-gni.net [130.81.2
0.72]
5 35 ms 27 ms 27 ms so-7-0-0-0.ASH-PEER-RTR2-re1.verizon-gni.net [13
0.81.17.179]
6 33 ms 27 ms 27 ms po4-0.core01.iad01.atlas.cogentco.com [154.54.13
.173]
7 34 ms 27 ms 27 ms te2-3.mpd01.iad01.atlas.cogentco.com [154.54.3.2
22]
8 35 ms 28 ms 29 ms te4-2.mpd01.dca01.atlas.cogentco.com [154.54.26.
113]
9 63 ms 56 ms 57 ms te4-2.ccr01.bwi01.atlas.cogentco.com [154.54.25.
85]
10 62 ms 56 ms 55 ms te4-2.ccr01.phl01.atlas.cogentco.com [154.54.2.1
74]
11 62 ms 56 ms 55 ms te4-3.ccr01.phl03.atlas.cogentco.com [66.28.4.23
4]
12 56 ms * * hostnoc.demarc.cogentco.com [38.112.240.34]
13 * 56 ms * ec1-10.agg01.sctn01.hostnoc.net [64.191.19.6]
14 * * * Request timed out.
15 * * * Request timed out.
16 * 56 ms * burst.net [66.96.192.202]
17 50 ms * * burst.net [66.96.192.202]
18 * 57 ms 50 ms burst.net [66.96.192.202]

Trace complete.
Posted by -OY-, 09-28-2009, 01:28 AM
Some packet loss when going through Cogent, but Burst.net is definitely up using other routes.
Posted by daz07, 09-28-2009, 01:28 AM
Seems to be pingable in GA, but looks like it is dropping some packets (as you mentioned) and their website is unreachable.
Posted by VPSRight, 09-28-2009, 01:31 AM
Probably some slight connectivity issues on Cogents end. Cogent seem to be having a few issues recently...
Posted by RelativeDesign-Jerret, 09-28-2009, 01:35 AM

Quote:

Originally Posted by Nich

Thanks, must be a routing thing with Cogent then.

I did a tracert from my other servers in NJ, and it's up (going through HE.net)

Same thing from Portland, OR FIOS (goes over cogent), servers in other locations going over HE are fine.

Regards,
Jerret
Posted by BurstJoeM, 09-28-2009, 01:54 AM
We were receiving a large amount of traffic over our Cogent circuit, which is one of last remaining 1Gb circuits. This issue has been resolved.

Please contact our support department if you require further assistance.

Regards,
Posted by roro, 09-28-2009, 01:09 PM
Too slow, or down for me in Mexico City and using Anonymouse also
Posted by The-Pixel, 09-28-2009, 01:11 PM
It's working for me and I'm in Iowa.
Posted by BurstJoeM, 09-28-2009, 01:14 PM
I'm not aware of or see any issues at this point. I'm going to assume your not able to email us to create a ticket, so please PM me a traceroute to your system an I will take a look into it.

Regards,
Posted by Nich, 09-28-2009, 04:00 PM

Quote:

Originally Posted by BurstJoeM

I'm not aware of or see any issues at this point. I'm going to assume your not able to email us to create a ticket, so please PM me a traceroute to your system an I will take a look into it.

Regards,

Hi,

The Cogent route is back up for us since last night (when you mentioned that the issue was fixed). Yes, we were not able to access the help desk to submit a ticket.

Regarding the 1Gbit line, are there plans to upgrade this to 10Gbit in the near future?

Thanks,
Nich
Posted by lonea, 09-29-2009, 08:57 AM
Burst is down for us again. Anybody experience the same ?
Posted by RoyalSapphire, 09-29-2009, 09:19 AM
It's up here...
Posted by Peter-SexyWing, 09-29-2009, 09:48 AM
we have 2 box there, one of down
Posted by BurstJoeM, 09-29-2009, 10:05 AM
Is burst.net down? or is your server? We do have a switch outage that is affecting about 10 customers.
Posted by Peter-SexyWing, 09-29-2009, 10:29 AM
Hi
please check ticket Ticket ID:1744181

thanks
Posted by BurstJoeM, 09-29-2009, 11:07 AM
Our customer service manager has replied to this ticket. Unfortunetly, this was impacted by the switch outage, which has been resolved.
Posted by roro, 10-02-2009, 03:25 PM
Cant access from Mexico, here is my trace:

Tracing route to 66-197-157-149.hostnoc.net [66.197.157.149]
over a maximum of 30 hops:

1 3 ms 1 ms 2 ms home [192.168.1.254]
2 14 ms 13 ms 15 ms dsl-servicio-l200.uninet.net.mx [200.38.193.226]
3 45 ms 46 ms 46 ms bb-mex-vallejo-50-tge0-0-0-0.uninet.net.mx [201.125.59.236]
4 45 ms 44 ms 44 ms bb-dallas-bryan-10-pos0-14-2-0.uninet.net.mx [201.125.58.66]
5 45 ms 44 ms 42 ms xe-9-0-0.edge2.Dallas1.Level3.net [4.71.220.21]
6 44 ms 46 ms 45 ms ae-2-70.edge2.Dallas3.Level3.net [4.69.145.76]
7 44 ms 45 ms 46 ms XO-COMMUNIC.edge2.Dallas3.Level3.net [4.71.220.14]
8 73 ms 71 ms 71 ms 207.88.13.130.ptr.us.xo.net [207.88.13.130]
9 94 ms 90 ms 91 ms 207.88.12.34.ptr.us.xo.net [207.88.12.34]
10 * * * Request timed out.
11 * * * Request timed out.
Posted by RSkeens, 10-02-2009, 03:29 PM
I can access the above server and their main site. Maybe it's not their entire network?
Posted by roro, 10-02-2009, 03:30 PM
I know it's up, that's why I specify is from my country