IGXhost Is down

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Posted by windebates, 10-27-2009, 11:36 AM
Pretty close to two hours now and I am unable to reach my site. Igxhost's home page, their support page or even the network monitor page. Is anyone else having problems?

http://www.igxhost.com
Posted by SenseiSteve, 10-27-2009, 11:38 AM
They're online here with Livechat ON
Posted by rigrag_webhosting, 10-27-2009, 11:49 AM
Seem online to me.
Posted by Chris_M, 10-27-2009, 11:51 AM
I am able to reach the IGX site just fine.
Posted by windebates, 10-27-2009, 11:55 AM
Really? Where are you guys located. I am in Orlando Florida and I can't for the life figure out what the problem is. Multiple browsers, resets of equipment and I can't get ANY of their sites.

Don't mess with proxies much. Can anyone suggest one that I can safely use? Perhaps my cable provider is blocking an IP range?
Posted by Orien, 10-27-2009, 12:14 PM

Quote:

Originally Posted by windebates

Really? Where are you guys located. I am in Orlando Florida and I can't for the life figure out what the problem is. Multiple browsers, resets of equipment and I can't get ANY of their sites.

Don't mess with proxies much. Can anyone suggest one that I can safely use? Perhaps my cable provider is blocking an IP range?

Ask if a friend in the area can reach it.
Posted by TheServerExperts, 10-27-2009, 12:18 PM
I did a quick test for you and it seems to be up and running

http://monitor.theserverexperts.com/...=315684&r=6100

Could be a local DNS issue?
Posted by windebates, 10-27-2009, 12:22 PM

Quote:

Originally Posted by TheServerExperts

I did a quick test for you and it seems to be up and running

http://monitor.theserverexperts.com/...=315684&r=6100

Could be a local DNS issue?

Thought of that but would that affect me when I use the IP log in link to Cpanel sent at account creation? I've tried that as well. Its almost like an IP range is being blocked but that makes no sense to me. Can't figure this one out.
Posted by MikeDVB, 10-27-2009, 01:33 PM
Did you by chance try to log into FTP with an invalid password, an email account, SSH, cPanel, or anything like that?

I know that some providers will block you from their entire network if they detect a brute force attack (which is what the above mentioned can look like).

It was loading for me no problem.
Posted by windebates, 10-27-2009, 01:46 PM
Great Mike! Yep. I had a typo in my cpanel but got distracted with something else and closed out my browser. After that I now recall I couldn't access anything. That must be it.

Considering the password being case sensitive that can happen pretty easily. Usually if I get it wrong it takes me directly to the cpanel board sign in. In Windows 7 it gives you a popup box first which sometimes doesn't take the password correctly but it takes you to the Cpanel page and all is well after that. Never had a provider block me from their network for entering a password incorrectly. Now I have to find another Ip address to access from just to get assistance.

Thaks MIke. Kudos. At least its no longer a mystery. Perhaps if companies want to do this someone should come up with an IP identification system. As a paying customer my IP hasn't changed recently and I've logged in with proper identification fromt that Ip address.
Posted by HostDime, 10-27-2009, 01:47 PM

Quote:

Originally Posted by windebates

Really? Where are you guys located. I am in Orlando Florida and I can't for the life figure out what the problem is. Multiple browsers, resets of equipment and I can't get ANY of their sites.

Don't mess with proxies much. Can anyone suggest one that I can safely use? Perhaps my cable provider is blocking an IP range?

From Orlando here and we can load it
Posted by MikeDVB, 10-27-2009, 03:49 PM

Quote:

Originally Posted by windebates

Great Mike! Yep. I had a typo in my cpanel but got distracted with something else and closed out my browser. After that I now recall I couldn't access anything. That must be it.

Considering the password being case sensitive that can happen pretty easily. Usually if I get it wrong it takes me directly to the cpanel board sign in. In Windows 7 it gives you a popup box first which sometimes doesn't take the password correctly but it takes you to the Cpanel page and all is well after that. Never had a provider block me from their network for entering a password incorrectly. Now I have to find another Ip address to access from just to get assistance.

Thaks MIke. Kudos. At least its no longer a mystery. Perhaps if companies want to do this someone should come up with an IP identification system. As a paying customer my IP hasn't changed recently and I've logged in with proper identification fromt that Ip address.

A better idea is not to block somebody from the entire network based upon one instance of bad passwords. I know that here we block you temporarily from the specific service you failed to log in at for 30 minutes and if you get another temporary block in under 2 hours it becomes a permanent system-wide block.
Posted by IGXHost, 10-27-2009, 08:57 PM
I believe the issue has been resolved with the client already. His IP was blocked on our system's firewall but is now whitelisted.