ResellerClub's Resellers websites Down.

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Posted by mr-news, 10-28-2009, 12:08 PM
News

ResellerClub's all reseller websites go Down.
Eg = gossimer.com , domains.vinsar.net , etc (more than 10,000 websites are down).

If you are an reseller of services from resellerClub/DirectI than your customers cannot access your websites Right now... Outage time un-known.

(my work is to bring 'news' , ur work is to double check it)

Regards,
mr-news
Posted by bdnero, 10-28-2009, 12:32 PM
I didn't facing any downtime.

BTW, this post should be in provider outage forum.
Posted by greenghost88, 10-28-2009, 12:34 PM
Well.. as a customer i cant find any problem there.
Posted by Vinayak_Sharma, 10-28-2009, 12:54 PM
There was a network problem that got resolved pretty fast, every thing is working fine now.
Posted by Mikey this way!, 10-28-2009, 01:17 PM
I didn't even notice it
Posted by mr-news, 10-28-2009, 01:34 PM
Yup! all is well now.

Cheers
mr-news
Posted by netearth, 10-29-2009, 11:58 AM
It was The Planet's fault from what LB are saying. LB requested some security updates via ACL's this made the API and CP/Supersite and partnersite URL's fluctuate (or just totally go offline)

Chris
Posted by The-Pixel, 10-29-2009, 12:06 PM

Quote:

Originally Posted by vinsar

There was a network problem that got resolved pretty fast, every thing is working fine now.

Indeed that was fast by simply looking at the time stamps on WHT posts.
Posted by netearth, 11-01-2009, 06:47 AM
well you might or might not know the actual story what is going on.

As of now their Windows Server hosting platform is down again...

This has been going on since Thursday, they first said it was down to security problems, then a network ACL issue, and now back to a windows OS problem.

Today being the 1st November, sites are not resolving. And they last updated was 0800 GMT :

Quote:

Summary of the issue: Our windows hosting service was subjected to an attack, that affected the operating systems on some of the servers. Due to this, some websites on these servers ceased to resolve, while others faced problems with database connectivity. However, our team moved quickly to ensure that the websites were secure and no data was lost. We have taken extensive measures to fix the server issues, and to ensure that a similar problem does not reoccur

UPDATE @ 8:00 GMT (1st Nov, 2009): With regard to the issue with the attack that we had reported on our Windows Hosting Servers, we are glad to inform you that our System Administration Team is very close to having the issue completely resolved. As an additional Security measure, before restoring the Servers to full functionality, we will be isolating these Servers from outside network connections to conduct a Final Security Audit. This would result in all Windows Hosting Services being down for a short duration of time. We apologize once again for the inconvenience caused and request you to bear with us in this regard.

So most if not all Windows hosting sold via the DI/LB OrderBox will have this problem.

Ill update the thread when I actually see an update on the LB site... (I wont hold my breath as the updates arent exactly quick).
Posted by netearth, 11-01-2009, 12:22 PM
Oh well, 8 hours passed and the platform also has problems with authenticating NEW resellers.

So it would appear LogicBoxes are using the same Windows servers for their hosting as well as other processes within the OrderBox platform - their online support has also gone AWOL.

Quote:

We're sorry, our support specialists are currently busy. Please create a support request and we'll get back to you.

Are any RC resellers/OrderBox registrars experiencing reseller/customer signup problems where their account is not being activated?
Posted by Techno, 11-01-2009, 12:49 PM
Thank you for the updates NEO.
Posted by netearth, 11-01-2009, 02:07 PM
ooooh, it has now moved to emergency maintenance:

Quote:

UPDATE: While the issue has been identified and addressed, as an additional security measure before restoring the servers to full functionality, we have isolated the servers from external network connections to conduct a comprehensive security audit. This would result in all Windows Hosting Services being unavailable for a few hours, during which the hosted websites would not be functional.

We are extremely grateful for your continued patience, and apologize for the inconvenience caused. We consider security of your websites as the utmost priority, and are working assiduously to ensure that this issue is fixed once and for all. We shall continue to update this post with information about progress being made on a regular basis.
http://logicboxes.com/support/

Posted by prashant1979, 11-02-2009, 02:02 AM
I just heard from one of my old customers, that the Windows hosting service of RC is down since 6 days. From their website, I can see that it is down since 1 day. What is the truth? Anybody knows?
Posted by netearth, 11-02-2009, 03:43 AM
They started having "issues" that I know of on the 28th October, before that I do not know.

Here is an updfate from the LB site :

Quote:

UPDATE: 2nd Nov, 6am: We have begun the process to bring all services back online, and are continuing to monitor them as we do so. Several of the servers have already been restored. Please watch this post for further updates.

Looking at the OrderBox platform it still has problems even if the above is true... However as today is Monday, they might actually have some DEV's in now to look at things, DI/LB development department are a Monday through Friday bunch...
Posted by Hostbuster347, 11-02-2009, 07:38 AM
Hi,

Another update on the situation. A tweet from Resellerclub saying that 70% resources are back up was just posted.
Posted by greenghost88, 11-03-2009, 04:01 AM
Does anyone get any error message while moving the domain to other account?
There is an error i am getting -

Quote:

[r5] Error Message: Error during adding contact in local DB Array index out of range: 0

Posted by prashant1979, 11-03-2009, 04:23 AM
Did anybody find out what kind of attack was that?
Posted by BasicCX, 11-03-2009, 06:04 AM
Haha.... It was about 2-3 weeks their Supersite is not working...
Posted by Mikey this way!, 11-03-2009, 07:03 AM
These toooo long a downtime. I pity their web hosting customers
Posted by prashant1979, 11-05-2009, 02:13 AM
So did anybody figure out what kind of attack was it?
Posted by Mikey this way!, 11-05-2009, 10:15 AM

Quote:

Originally Posted by prashant1979

So did anybody figure out what kind of attack was it?

Or more importantly is everything back to normal?
Posted by Varun Motasha, 11-06-2009, 06:15 AM
Everything is back to normal now.

There were 2 separate attempts, within 7 days, by some miscreants to compromise the security of our servers.

We have now put in place a series of complex measures to ensure that subsequent attempts are thwarted.
Posted by Mikey this way!, 11-06-2009, 08:20 AM

Quote:

Originally Posted by Varun Motasha

Everything is back to normal now.

There were 2 separate attempts, within 7 days, by some miscreants to compromise the security of our servers.

We have now put in place a series of complex measures to ensure that subsequent attempts are thwarted.

Thanks for the update.