resellerscene down

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Posted by PlotHost-Max, 12-09-2009, 01:02 PM
Hello

Anyone noticed that resellerscene.com server is down from many hours ? I can't access my sites / their site .
Posted by JLHC, 12-09-2009, 01:27 PM
Yes, they seem to be down from my end.
DownForEveryOneOrJustMe.com and Host-Tracker.com are also showing it as down.

EDIT: They have a Twitter page but it is not updated: http://twitter.com/ResellerScene

You may want to check with their upstream provider, WestHost (VPS.net) to see whether is there any network-wide or DC-wide issue.
Posted by PlotHost-Max, 12-09-2009, 01:58 PM
I sent an email to vps.net. Maybe I'll get an answer.
Posted by PlotHost-Max, 12-09-2009, 02:05 PM
vps.net told me that they don't have any issues ... strange.
Posted by JLHC, 12-09-2009, 02:39 PM
Well if that is the case you may want to give them a call at the phone number shown in their WHOIS:-
http://whois.domaintools.com/resellerscene.com
Posted by snickn, 12-09-2009, 02:48 PM

Quote:

Originally Posted by JLHC

Well if that is the case you may want to give them a call at the phone number shown in their WHOIS:-
http://whois.domaintools.com/resellerscene.com

I have kicked off emails/etc to all relevant parties. Trying to figure out what's up. We simply can't just step in and investigate such an issue without the clients permission.
Posted by -OY-, 12-09-2009, 03:28 PM
I'm a client of ResellerScene for more than a year, and I'm sad to see them go. The date should say 2010, and not 2009.

Quote:

December 1st, 2009

Dear Valued Customer of ResellerScene,

I regret to inform you that due to financial instability, ResellerScene LLC will be going out of business. Due to the economic downturn, ResellerScene operations have greatly slowed down and it no longer seems viable for ResellerScene to continue.

This decision is one that was hard to make and even harder to accept. I have personally made connections with many of ResellerScene's customers in the past two years of operations, and it deeply saddens me that I can no longer run a company for many who have called it 'home' for the past two years. I understand that for most, this decision may come as a shock, and I apologize for the lack of performance on the side of management to keep ResellerScene's finances in the green.

ResellerScene will continue to operate as normal until January 15th, 2009. All services provided by ResellerScene LLC will continue and no interruption of service will take place until January 15th, 2009.

It is highly recommended that near the date of dissolution, all clients who remain on the ResellerScene machines actively retain backups of their data, and prepare to migrate to a new host.

Regarding billing and future invoices. I have already begun to take necessary action to contact those who have pre-paid more than 1 month's worth of service (clients who are on a quarterly, semi-annual, or annual subscription) to refund a pro-rated amount for the time unused. Due to the number of ResellerScene clients, this task may take some time to get sorted. The Billing Department is currently handling this task with top priority and will appreciate the patience and understanding of the customers who have quarterly, semi-annual or annual subscriptions. The pro-rated amount will begin as of December 1st, 2009. The cut-off date will be January 15th, 2009. The difference will be returned in the same payment method in which you paid for your invoice (PayPal or Credit Card)

For the remaining clients who have recently paid their invoice, your service will continue without interruption. The Billing Department will pro-actively cancel all future invoices after December 8th, 2009, for all active paying clients. This is to ensure that you do not pay for service beyond the dissolution date of January 15th, 2009.

New clients who have recently signed up within the last 30 days are entitled to a refund of your invoice, or you can continue to use our service until the dissolution date of January 15th, 2009.

If you have an active PayPal subscription, it is highly recommended to cancel the subscription. If you need assistance, please contact the billing department and we will help you in canceling your active PayPal Subscription.

Active clients are in no way bound to use ResellerScene's services until the dissolution date of January 15th, 2009, and can freely begin to migrate their data to a new host.

If you wish to cancel your service prior to the dissolution date or prior to your invoice payment, please contact the billing helpdesk and we will cancel your invoice.

If you have recently paid for your invoice, but wish to cancel, no refund of the invoice will be given unless you are a new client with a service that is less than 30 days active. Our services will continue as normal until January 15th, 2009. We will also pro-actively cancel invoices after the cut-off date of December 8th, 2009. You may cancel at anytime prior to the dissolution date.

If you have further concerns about your account, please do not hesitate to contact me at Kevin...@...resellerscene.com .

During this time, we anticipate a large amount of ticket volume concerning the dissolution of the company and we highly advise you to contact Kevin personally at his e-mail address instead of using the helpdesk if you have concerns. If you require technical support, it is advised to continue using the helpdesk as normal. If you have a billing concern, you may contact the Billing Department using the helpdesk. All other inquiries, please contact Kevin via e-mail at Kevin...@...resellerscene.com .

This notice will be sent out on December 1st, December 15th, and once again on January 1st. This action will better serve to inform all active clients of the dissolution. Please be aware of the duplicate copies during this period.

I am deeply saddened with the turn of events that have led up to the dissolution of ResellerScene LLC. It has been an amazing two years and it has been a pleasure hosting your websites. I thank you for your on-going support and understanding in this matter.

Best Regards,

Kevin Lee
CEO
ResellerScene LLC

Posted by JLHC, 12-09-2009, 03:40 PM

Quote:

Originally Posted by -OY-

I'm a client of ResellerScene for more than a year, and I'm sad to see them go. The date should say 2010, and not 2009.

Thank you for posting this information.

However, their server seem to be down earlier by more than a month from your message above.

Did the OP receive the email above?
Posted by snickn, 12-09-2009, 03:46 PM

Quote:

Originally Posted by JLHC

Thank you for posting this information.

However, their server seem to be down earlier by more than a month from your message above.

Did the OP receive the email above?

We of course can't speak to confidential information - but I am also not led to believe that this is the case and that RS is officially done.

Let's call that hopeful thinking
Posted by -OY-, 12-09-2009, 04:05 PM
RS' other VPS.net nodes are still up. My sites are still up as well. I'm pretty sure they're not done yet...

If I had to take a guess... the main technician from Resellerscene left a month or two back, and the new techs that they hired were less competent, and took a long time to get things fixed. Kevin probably decided that there was no point continuing.
Posted by eming, 12-09-2009, 04:06 PM
I am not able to talk about resellerscene - however, VPS.NET has no issues currently.

D
Posted by build-a-host, 12-09-2009, 05:03 PM
I got that same email but, now I can't get to any of my websites. Luckily I moved to a new host the other day but I need to get some files from that old server I cant reach them at all,. I hope they havent dissappeared sooner than they said they would!
Posted by build-a-host, 12-09-2009, 05:33 PM
I just tried to call the number listed on their whois info http://whois.domaintools.com/resellerscene.com and it isn't even their number, it's some guys personal cell phone number!

I was with them for alomost 2 years and have always been very happy with them but, this is really starting to make me angry!
Posted by -OY-, 12-09-2009, 05:36 PM
Maybe it's Kevin's own number?
Posted by PlotHost-Max, 12-09-2009, 06:49 PM
They are back online.
Posted by build-a-host, 12-10-2009, 02:20 PM
No, when I called I asked for Kevin, he didnt knwo who that was, then I asked if it was resellerescene.com, and he said now. So, it's not the real number.
Posted by FreshFroot, 01-12-2010, 09:45 PM
Well if your on any of their servers... you have 3 days to backup. On Jan 15, they will be shutting down and going offline permanently. I have all but 1 site left to backup, which I am doing as we speak.
Posted by M Bacon, 01-13-2010, 01:06 AM
One of the clients I have now got the notice last month about resellerscene.com and moved last month to my company.