VAServ / A2B2 server down for 30+ hours

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Posted by HostPython-Nabz, 12-15-2009, 10:27 PM
30 hours and counting. 10 hour ago, they said it will be up in 1 hour, but still down, I asked them for update 2 times, but they do not reply. Already lost about $300 in advertising revenue.
This September their server went down and was down for more than 3 days, I hope they do not break their record downtime.
Posted by DATARTIM, 12-15-2009, 11:28 PM
Is it a dedicated server or vps ?

Has there been any explanation as to why it is down in the first place ?
Posted by HostPython-Nabz, 12-15-2009, 11:32 PM
I'm on shared server. The only explanation I received from them is "We are working on the server and your site will be back in next one hour or so" and its been 11 hours since that message.
Posted by Vlada, 12-16-2009, 04:35 AM
Hello,

May I have your ticket ID with us pawas please?

Thank you.
Posted by HostPython-Nabz, 12-16-2009, 01:55 PM

Quote:

Originally Posted by Vlada

Hello,

May I have your ticket ID with us pawas please?

Thank you.

Sure: UBR-582718

Website: Still down
Posted by HostPython-Nabz, 12-17-2009, 12:25 AM
Server is still down
Posted by HostPython-Nabz, 12-21-2009, 07:28 PM
Its now down for 1 week, they offered me new VPS and they do not have the backup of my site as well, but still what's the point of taking this offer if their servers keep on crashing for days or weeks?

I already had 2 reseller and 1 Shared accounts at Host Gator, and I am very satisfied with their service. I had to move my websites at Host Gator after 50 hours of downtime with A2b2, and looks like I made the right decision, or websites would have been still down.

After 4 years with A2B2 / VAServ, Its time to move on, I would suggest everyone to stay away from them.
Posted by oliviakitty, 12-21-2009, 07:43 PM
Wow, it must have been pretty bad for you to leave after four years.
Good luck with HG.
Posted by HostPython-Nabz, 12-23-2009, 04:56 PM
As I recently renewed my yearly subscription, I asked either they provide a refund or restore the service.
They replied that they are still working on restoration process. I wonder how many months will they take to restore the service.
Posted by HostPython-Nabz, 12-24-2009, 08:46 AM
okay, They closed my ticket, it looks like they are not interested in either restoring the service or a refund.

Here is the complete support discussion:

Quote:

Posted On: 15 Dec 2009 03:36 PM
(ME)
Hi,
I can not access my account/website at "xxxxxxx.xxx" since yesterday, what is the issue ?

Quote:

Posted On: 15 Dec 2009 03:37 PM
(Customer Support)
Hello,

We are working on the server and your site will be back in next one hour or so

Quote:

Posted On: 15 Dec 2009 10:59 PM
(ME)
What's the update, Server is still down ?

Quote:

Posted On: 16 Dec 2009 02:14 AM
(ME)
Dear A2B2 / VAServ,
I have not heard from you yet and website/server is still down. Care to update your customers with the situation ?

Quote:

Posted On: 16 Dec 2009 06:16 AM
(Customer Support)
HI
The restore is still ongoing at this time. Unfortunatly we have nothing further to add to this status report than we appreciate your patient

Quote:

Posted On: 17 Dec 2009 04:37 AM
(ME)
This is 3rd day now, Is there any specific reason for this downtime ?
Also xxxx sent me mail with "VAServ Suspended" in email, Is VAServ really suspended ?

Quote:

Posted On: 17 Dec 2009 04:43 AM
(Customer Support)
Hello,

We are still working on this and update you shortly.

Quote:

Posted On: 17 Dec 2009 08:10 AM
(Customer Support)
HI
The restore is still unfortunatly ongoing. Whilst we are doing out best to restore this as quickly as possible we are aware that this is having an impact on your business. As suchif you do have your own backups and wish to restore from those we can setup a clean VPS for you if you want

Quote:

Posted On: 21 Dec 2009 11:46 PM
(ME)
Looks like you are still restoring it after 1 week. Either restore the current service or I would like a refund of $95.88 which I paid on 4th of October.
I am already on fresh account after crash of last server in September

Quote:

Posted On: 22 Dec 2009 02:49 AM
(Customer Support)
Hello,

Restoration process is still on going. We are working very hard to bring this back as soon as possible.

Quote:

Posted On: 24 Dec 2009 12:36 PM
(MR)
Why did you close my ticket if the issue is still not resolved. It seems you are not interested in either bringing back the service or supplying a refund. I will not be going down that easy.

You have until end of this month either to restore the service or supply a refund, After 4 years of being your customer this is what I get?

Forward this to Mr xxxxx as well.

Posted by HostPython-Nabz, 12-24-2009, 09:27 AM
Unfortunately they could not restore the backups, but they created new account on same server on my request.
Posted by SC-Jon, 12-25-2009, 10:28 AM
Wow! How unfortunate! I hope all goes well for you from here on out, I honestly wouldn't have that kind of patient after 'one week' of still 'restoring'.

Kudos to you, good sir.
Posted by HTTP404, 12-26-2009, 11:32 AM
I would have been iffy anyway since the major 'hack' last year, I know many professionals, even myself have considered moving away from VAServ.
Posted by Daniel15, 01-02-2010, 12:12 AM
They're having problems AGAIN? They seriously need to rethink their backup and server maintenance strategies.
Posted by websprite, 01-07-2010, 10:49 AM
Strange, the A2B2 site is just redirecting to cheapvps