Rapidswitch down AGAIN?

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Posted by apnicsolutions, 01-07-2010, 09:22 PM
Despite numerous promises of 100% SLA after the last extended downtime and ongoing short outages, is rapidswitch and all my boxes down again?

http://downforeveryoneorjustme.com/www.rapidswitch.com
Posted by Jon-RackSRV, 01-07-2010, 09:23 PM
Down from here too!

Blimey they are having a hard time recently
Posted by matttwine, 01-07-2010, 09:28 PM
My server with them is down also
Posted by apnicsolutions, 01-07-2010, 09:34 PM
So much for that 100% SLA.
Posted by flaer, 01-07-2010, 09:35 PM
Well well well....
Is there any good europe providers who offer SSD drives?
Posted by Prajyot, 01-07-2010, 09:42 PM
anyone tried to contact them? for update
Posted by matttwine, 01-07-2010, 09:44 PM
back online now

Edit - saying that and after checking it appears only part of their network is back online. I guess they are working on it.
Posted by Jon-RackSRV, 01-07-2010, 09:46 PM

Quote:

Originally Posted by flaer

Well well well....
Is there any good europe providers who offer SSD drives?

UK2 do SSD disks, I'm sure most will if you ask for a bespoke quote!
Posted by fwaggle, 01-07-2010, 09:51 PM
Just so you're aware, 100% SLA doesn't mean that they will 100% absolutely, no ifs-ands-or-buts have 100% uptime... it just means that they're financially responsible for *any* outages.

As opposed to a 99.9% SLA company, who can all but shrug their shoulders at anything up to ~40 hours of outages in a given month.

What a company claims on their SLA doesn't have any further bearing on their uptimes than the above statements. So you can't really say "so much for the 100% SLA" unless they don't give you some form of compensation for this outage.

And yeah, they were out for me too, but appear to be back now.
Posted by dazmanultra, 01-08-2010, 04:10 AM

Quote:

Originally Posted by fwaggle

As opposed to a 99.9% SLA company, who can all but shrug their shoulders at anything up to ~40 hours of outages in a given month.

99.9% allows for 43 minutes of downtime in any month.
Posted by astutiumRob, 01-08-2010, 05:10 AM

Quote:

Originally Posted by apnicsolutions

So much for that 100% SLA.

A Service Level Agreement simply defines what you *should* expect out of the service and what (if anything) happens if that level is not met. It usually contains any excusion clauses, and the procedure to claim.

Note 100% SLA is *not* 100% Availability/Uptime - a difference people who fall for the RackSpace etc. adverts dont always understand then wonder why they'd been "promised" 100% but get periods of downtime.

Quote:

Originally Posted by flaer

Is there any good europe providers who offer SSD drives?

I expect any dedicated server provider that offers custom builds will do SSDs for you - whether you want SSDs depends on if you're prepared to exchange drive throughput for the lower MTBF and significantly higher failure rate - afterall no point having any SLA when the servers dead or the data is lost ...
Posted by dazmanultra, 01-08-2010, 06:15 AM

Quote:

Originally Posted by othellotech

whether you want SSDs depends on if you're prepared to exchange drive throughput for the lower MTBF and significantly higher failure rate

Only the case on cheaper, consumer grade MLC devices, isn't it Rob? SLC based devices have much higher MTBF and don't suffer the problems of performance degradation over time.
Posted by inspiron, 01-08-2010, 09:07 AM
Their main sites http://www.rapidswitch.com/ is up. You should need to contact their support team for further update.
Posted by web-1, 01-08-2010, 09:47 AM
You mean that people actually believed you could get 100% uptime on computer hardware or a network?

Things break. Network outages happen.

I hope you didn't pay too much extra for a pipe dream.
Posted by ServerSean, 01-08-2010, 04:25 PM
Here we go again...
Posted by Jon-RackSRV, 01-08-2010, 06:15 PM

Quote:

Originally Posted by ServerSean

Here we go again...

How do you mean?
Posted by Ultima VPS, 01-10-2010, 09:28 AM
I did have these guys on my UK shortlist but think I'll pass now after reading numerous forums regarding their outages.