Hivelocity is unavailable

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Posted by jordanriane, 01-15-2010, 03:42 AM
1:35AM CST - Unable to access Hivelocity (including billing.hivel) as well as one server of mine. Another seems unaffected though.

Anyone else having issues trying to access Hivelocity?

Edit @ 1:45CST - Seem to be able to access Hivelocity's mainsite, billing & my server now.
Posted by nauae, 01-15-2010, 03:44 AM
Confirmed, they are down since 12 minutes ago - from UK, Europe, and Hong Kong - and returned to service 1 minute ago.
Posted by Dustin Cisneros, 01-15-2010, 04:18 AM
They are up for me.. here's their number if you need it
Username

Password

Contact UsFirst Name* Last Name*

Email* Phone Number*

Comments / Questions
You can also reach us: 1-888-869-HOST (4678)
1-813-471-0355

CALL 1-888-869-HOST (4678)

I can see their site though...
Posted by jordanriane, 01-15-2010, 04:20 AM
If you read the OP you'd have seen this from me:

Quote:

Edit @ 1:45CST - Seem to be able to access Hivelocity's mainsite, billing & my server now.

Posted by Dustin Cisneros, 01-15-2010, 04:23 AM

Quote:

Originally Posted by jordanriane

If you read the OP you'd have seen this from me:

My Apologies i just read the first to sentences and went ahead and went to visit their site..

:-D
Posted by ttgt, 01-15-2010, 07:42 AM
are all your server have downtime? thanx
Posted by HivelocityGM, 01-15-2010, 10:59 AM
All of our customers were emailed a maintenance window explaining what was going to be happening last night so there would be no confusion. Here is a copy of that maintenance window you should have received.

Subject: Maintenance Window Tonight- replacement of router card

Attention:
------------------------------
We have scheduled a maintenance window for late tonight.

Maintenance Window:
------------------------------
1:00 am- 2:00 am (EST) 1/15/10 tonight/Friday morning

Reason for Maintenance:
------------------------------
Replacement of card in core router #1

Summary:
------------------------------
We need to replace a card in one of our core routers late tonight. Downtime will be limited to about 5 minutes and only customers on racks 88-135 will actually be affected. We have noticed some latency on a portion of our network recently. The replacement of this card will correct the problem.

Thank you for your business,
Hivelocity Support! Team
888-869-HOST, http://support.hivelocity.net