Burst.net outages ?

Portal Home > Knowledgebase > Industry Announcements > Web Hosting Main Forums > Providers and Network Outages and Updates > Burst.net outages ?

Posted by Dedicated guru, 01-17-2010, 09:03 PM
Hello

Any one here facing network problems/outages currently with burst ?

We have some servers there , few days ago we faced a very low transfer rate TO these servers .

Now , we are facing a VERY VERY huge ping time , and connections time out !

~~~~~~~~~~~~~
Packets: Sent = 13, Received = 7, Lost = 6 (46% loss),
Approximate round trip times in milli-seconds:
Minimum = 239ms, Maximum = 4164ms, Average = 1800ms
~~~~~~~~~~~~~

we are monitoring our servers from several locations worldwide ! and we got alarms all the time about these outages !

after submitting a ticket , they said THERE IS NO ANY NETWORK OUTAGES !

So , we would like to know if any one else here facing this problem !

Thank you ,
Posted by Dedicated guru, 01-17-2010, 10:12 PM
As an update , we got a reply from support staff saying that this is a problem with NIC , and they will swap it out !

BTW , "the very low transfer rate" problem still exist , and the ticket still onhold at Network Dept.
Posted by Dedicated guru, 01-18-2010, 07:20 AM
Although it has been NINE HOURS from the last reply we got from burst on this issue , which stated that they will swap the NIC , we do not know if they did that yet or not , but pings return 0% packet loss now , which seems to be okay , EXCEPT HIGH TIME ping , still occur :

~~~~~~~~
Approximate round trip times in milli-seconds:
Minimum = 190ms, Maximum = 830ms, Average = 390ms
~~~~~~~~

So we do not know if this a network level problem , or its really just a NIC !

In fact , Burst Support staff like : Brian , Guy H. , and Florian are great and helpful , but the network dept. staff , always took AGES to answer their tickets , although network problem is always the CRITICAL one !
Posted by The Universes, 01-18-2010, 07:26 AM
Try pinging the hop just before your server. Basically do a traceroute to your server and find the hop just before it and ping that IP and see if you get packetloss and/or high latency.
Posted by Dedicated guru, 01-18-2010, 11:10 AM

Quote:

Originally Posted by The Universes

Try pinging the hop just before your server. Basically do a traceroute to your server and find the hop just before it and ping that IP and see if you get packetloss and/or high latency.

I already did that , and find no packetloss or high latency at the last hop ! every thing is okay there , but our box still return high ping time/high latency !

We also did not get any reply on that ticket yet !!
Posted by Dedicated guru, 01-18-2010, 03:58 PM
Hello

Finally this problem got solved , by "Al Kane" , at -Build/Hardware dept.- after replacing the memory and the NIC as well .

So , to be fair enough , this was not a network issue , but a hardware one .

Millions of thanks to "Al Kane" for his effort to solve this problem .
Posted by [JSH]John, 01-19-2010, 09:18 AM
I'm glad you got this issue resolved. You wouldn't expect a network card to break but it does happen every now and then.
Posted by FastServ, 01-19-2010, 10:54 AM

Quote:

Originally Posted by [JSH]John

I'm glad you got this issue resolved. You wouldn't expect a network card to break but it does happen every now and then.

Cheap card break all the time. Realtek comes to mind... stick with Intel and they don't ever break.
Posted by Dedicated guru, 01-19-2010, 12:38 PM

Quote:

Originally Posted by FastServ

Cheap card break all the time. Realtek comes to mind... stick with Intel and they don't ever break.

Thanks for your update , but to be fair enough , this is our first Hardware [NIC not RAM] incident we faced with burst .

Keep in mind that we currently have about 40 box there and we were dealing with them for months .