Is SoftLayer down?

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Posted by Erwin, 01-29-2010, 06:12 PM
My site is inaccessible all of a sudden.

And I can't get to http://www.softlayer.com

Is it just me?
Posted by NuPixel, 01-29-2010, 06:13 PM
Is anyone having trouble getting onto www.softlayer.com or are your sites/servers not loading up? Or is this just an issue I'm having. I can't access any of my sites or my server nor can I access softlayer.com or any of its subs. Very irritating.
Posted by (Stephen), 01-29-2010, 06:13 PM
Seems to be, one of our servers(our forums/offsite comm) just went down, it had a hiccup earlier.

manage.softlayer is also down.
Posted by MooreAdmin, 01-29-2010, 06:14 PM
works for me.
Posted by nkaiser, 01-29-2010, 06:14 PM
No, we are down too. Can't even load manage.softlayer.com
Posted by Timothy, 01-29-2010, 06:14 PM

Quote:

Originally Posted by Erwin

My site is inaccessible all of a sudden.

And I can't get to http://www.softlayer.com

Is it just me?

Yes, the entire Dallas DC appears to be offline. All of our servers there in multiple sections seem affected.
Posted by Erwin, 01-29-2010, 06:14 PM
How can a whole hosting company datacentre be down?

Must be something catastrophic, as this was unscheduled obviously.
Posted by CKGroup, 01-29-2010, 06:17 PM
Fully working for me
Posted by Timothy, 01-29-2010, 06:17 PM

Quote:

Originally Posted by Erwin

How can a whole hosting company datacentre be down?

Must be something catastrophic, as this was unscheduled obviously.

Obviously a bad situation. Not necessarily catastrophic though. It's happened before. I believe last time it was a UPS failure, but don't remember for sure.
Posted by CKGroup, 01-29-2010, 06:18 PM
Site is up and working for me.
Posted by nkaiser, 01-29-2010, 06:18 PM
It's intermittent. Packet loss started around 3PM EST. Slowly coming back now.
Posted by MooreAdmin, 01-29-2010, 06:18 PM
showing up for me,

http://downforeveryoneorjustme.com/softlayer.com
Posted by (Stephen), 01-29-2010, 06:19 PM
it is kinda up now....
Posted by Erwin, 01-29-2010, 06:22 PM
Yup, up. Thanks all.
Posted by Nick H, 01-29-2010, 06:27 PM
I've got 4 servers at SoftLayer (in Dallas) and none of them experienced an issue that I can tell. Perhaps isolated to one area?
Posted by (Stephen), 01-29-2010, 06:29 PM
We are in Server Room 2 if it makes any difference... maybe others also?
Posted by Ryan G - Limestone, 01-29-2010, 06:52 PM
They have some updates on their twitter: http://twitter.com/Softlayer_News
Posted by NuPixel, 01-29-2010, 06:59 PM
Not sure which room mine were in, but mine were in the Dallas datacenter. Back up now though so that's good.
Posted by hosteur, 01-29-2010, 10:37 PM
Up and running for me...

They have maintenance windows but may affect customers:

Quote:

Maintenance ID: 4700
Date: 01/30/2010
Start time (UTC): 08:00:00
End time (UTC): 11:00:00
Services affected: 10G Verio #2 link in Dallas
Location: DAL01
Duration: up to 3 hours

==================================================
Verio/NTT will be performing physical maintenance on one of the two routers to
which Softlayer connects to them.

Customer Impact: There is no expected impact. The maintenance is on a part
of the router affecting other Verio/NTT customers than Softlayer. This is just
an advisory as Verio/NTT will be working on this router. In the event there is an
impact on the Verio #2 link, traffic on this link or destined for the it when it is
taken off line may see latency or sub-optimal routing as traffic is routed
through our other, redundant links, including the Verio #1 link, which connects
to a different Verio/NTT router.
==================================================

If you have any problems after this time frame with regard to connectivity, or if you
have any questions regarding the maintenance at any point, please open a ticket in
the customer portal.

We appreciate your patience during this work and welcome any feedback.

Thank you,
Network Engineering