Trustahost

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Posted by Dan-CKS, 03-11-2010, 01:31 PM
http://trustahost.com/

down??
Posted by frki1, 03-11-2010, 01:34 PM

Quote:

Originally Posted by FirstNetServ

http://trustahost.com/

down??

For me yes,not working.
Posted by DominicQuick, 03-11-2010, 01:52 PM
Hiya,

Sorry we've got a problem with our firewall and it will be resolved shortly.

Best Regards,

Dom
Posted by Dan-CKS, 03-11-2010, 02:18 PM
ok cool, cheers for the update Dom.
Posted by Belowzer0, 03-12-2010, 06:09 AM
Hi Dom,

Any update on this?

George.
Posted by DominicQuick, 03-12-2010, 06:11 AM
Just to update we are not running a UK service anymore due to the incompetance of Peer1.

To recover your website we urge you to contact peer1 at www.peer1.com where they will release backups of your files.

As of this morning TrustaHost in the UK ceases to exist however we will still carry on our US Hosting sector.
Posted by Belowzer0, 03-12-2010, 06:30 AM
dom i've tried contacting peer1 they wont talk to me about any thing as you're the main point of contact.
Posted by Dan-CKS, 03-12-2010, 06:35 AM
They said the same to me, please contact me on 0845 269 8396 asap cheers
Posted by Peer1 Hosting, 03-12-2010, 06:39 AM
Peer1 Hosting has contracts with all its customers and respect the agreements; as such, we do not release information to third parties who are not authorised on the account.

With this in mind, we can only release information to Trustahosts.

For more information, please feel free to contact our customer service manager on +44 (0) 2380 111635
Posted by erectvps, 03-12-2010, 06:52 AM
Found this

http://www.turbogeekz.com/2010/02/26...etwork-update/

Telephone Number : +44 (0) 1424 236505
Posted by Dan-CKS, 03-12-2010, 06:54 AM

Quote:

Originally Posted by erectvps

Found this

http://www.turbogeekz.com/2010/02/26...etwork-update/

Telephone Number : +44 (0) 1424 236505

This had already been posted on WHT.
Posted by Peer1 Hosting, 03-12-2010, 06:58 AM
We would like to make clear that there are no issues with any of the Peer1 network or 17 datacentres.
Posted by Dan-CKS, 03-12-2010, 06:59 AM

Quote:

Originally Posted by Peer1 Hosting

We would like to make clear that there are no issues with any of the Peer1 network or 17 datacentres.

Thats useless telling us that info, what we need is are files.
Posted by -Edward-, 03-12-2010, 07:02 AM

Quote:

Originally Posted by FirstNetServ

Thats useless telling us that info, what we need is are files.

Then contact your provider, who has probably defaulted on payment to his provider
Posted by Dan-CKS, 03-12-2010, 07:04 AM

Quote:

Originally Posted by ServerWizard

Then contact your provider, who has probably defaulted on payment to his provider

Its ok, i can move the site to another server.
Posted by Dan-CKS, 03-12-2010, 07:42 AM
any updates?
Posted by Belowzer0, 03-12-2010, 07:56 AM
Dom, if youre by any chance reading this - please send an email to peer1 giving me priviliages to the trustahost account. I can only access my data with this being done.
Posted by Dan-CKS, 03-12-2010, 08:00 AM

Quote:

Originally Posted by Belowzer0

Dom, if youre by any chance reading this - please send an email to peer1 giving me priviliages to the trustahost account. I can only access my data with this being done.

I think you might have better luck if you called him.
Posted by Belowzer0, 03-12-2010, 08:02 AM
tried, msn, skype, phone numbers already...
Posted by Dan-CKS, 03-12-2010, 08:04 AM

Quote:

Originally Posted by Belowzer0

tried, msn, skype, phone numbers already...

hmm perhaps a PM via WHT
Posted by Belowzer0, 03-12-2010, 08:07 AM
WHT forum says i don't have priviliages to do it could you PM him for me with the following:

"Dom, please please ring, email or update a ticket with peer1 and add me (belowzer0) as a user on the trustahost account."
Posted by Dan-CKS, 03-12-2010, 08:09 AM
its been sent
Posted by Dan_EZPZ, 03-12-2010, 08:10 AM
Sounds more like a billing issue than anything else. Getting a server turned off is one thing, but not being bothered to get it re-enabled is another.
Posted by Dan-CKS, 03-12-2010, 08:12 AM

Quote:

Originally Posted by Dan_EZPZ

Sounds more like a billing issue than anything else. Getting a server turned off is one thing, but not being bothered to get it re-enabled is another.

DOM said something about the firewall towards the start of the thread.
Posted by Dan_EZPZ, 03-12-2010, 08:13 AM
Indeed, which I don't believe

Nobody in their right mind would just dump a server if it was causing problems. You'd fix the problem or migrate the server elsewhere.. not just give up and tell clients to contact Peer1 themselves.
Posted by Belowzer0, 03-12-2010, 08:16 AM
many thanks FNS

yep i certain that its a billing issue - i'm in communication with peer1 who have been very helpful although their tightly bound by the data protection act. Reading between the lines i'd say trustahost has missed its due payment or is at least one payment behind.

peer1 assure me the data hasnt been deleted so that is good news - but they cant give me access until dominic assigns me as a user on the account. once this is done i can access my data - probably in return for a fee to peer1 for the uptime.

i had so much to do today and now the days been wasted by this, to say i'm not impressed is a bit of an understatement considering i paid trustahost in advance for a years hosting for two reseller accounts less than 50 days ago
Posted by Dan-CKS, 03-12-2010, 08:17 AM

Quote:

Originally Posted by Dan_EZPZ

Indeed, which I don't believe

Nobody in their right mind would just dump a server if it was causing problems. You'd fix the problem or migrate the server elsewhere.. not just give up and tell clients to contact Peer1 themselves.

Good point, However this could just mean the end for trustahost.
i believe dom owns http://www.gbhosts.net/ too, not 100% sure tho.
Posted by Dan-CKS, 03-12-2010, 08:22 AM

Quote:

Originally Posted by Belowzer0

many thanks FNS

yep i certain that its a billing issue - i'm in communication with peer1 who have been very helpful although their tightly bound by the data protection act. Reading between the lines i'd say trustahost has missed its due payment or is at least one payment behind.

peer1 assure me the data hasnt been deleted so that is good news - but they cant give me access until dominic assigns me as a user on the account. once this is done i can access my data - probably in return for a fee to peer1 for the uptime.

i had so much to do today and now the days been wasted by this, to say i'm not impressed is a bit of an understatement considering i paid trustahost in advance for a years hosting for two reseller accounts less than 50 days ago

I contacted them myself this morning, they where basicaly hint'ing the same thing, they said we are not facing no network issues.

Anyway lets just wait for Dom's reply before any assumptions. if we got no reply then it looks like he has ran.
Posted by DominicQuick, 03-12-2010, 08:52 AM
WE are in potential takeover negoations for taking over the UK side. We will update people shortly
Posted by suley786, 03-12-2010, 09:00 AM
Edit: already posted
Posted by DominicQuick, 03-12-2010, 12:04 PM
We are in the final stages of negotiating and i would like to announce that service will be resumed within the next 2 hours.

Please stand by for any more updates.
Posted by Dan-CKS, 03-12-2010, 02:01 PM
Looks like Rus has taken over.