server.lu having network outage

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Posted by Quota, 03-22-2010, 10:26 AM
can anyone clarify this?
try pinging www.server.lu
Posted by darkjedi, 03-22-2010, 10:28 AM
I'm also facing the same problem probably a cable cut again?
Posted by Quota, 03-22-2010, 10:34 AM
their mainpage is up now
Posted by globichen, 03-22-2010, 10:38 AM
Power outage in the whole area. Investigating as we speak...
Posted by darkjedi, 03-22-2010, 10:39 AM

Quote:

Originally Posted by globichen

Power outage in the whole area. Investigating as we speak...

OK cool :-)

TQVM for the information
Posted by Naram, 03-22-2010, 10:53 AM
+1 for facebook-page or any other semi-private place where .lu customers can go when everything dies
Posted by net, 03-22-2010, 10:57 AM
Moved > Providers and Network Outages and Updates.
Posted by darkjedi, 03-22-2010, 11:13 AM
How do we power up the server panel is not accessible? Or u will power it up for us?
Posted by Lenihan, 03-22-2010, 11:15 AM
i'm hoping its just networking devices affected ... so my uptime stays high

edit: on that note... if it isn't, how will we know when the issue is resolved and to start powering them on?

edit2: I just checked the console, and it gave the info ""Power Outage in the whole area. Currently investigating and bringing servers back online... "

so - guess that would mean they would bring the servers back online - thanks server.lu!
Posted by darkjedi, 03-29-2010, 09:23 PM
I'm having packet loss issues to my server anybody else got the same problem?
Posted by Quota, 03-29-2010, 09:28 PM
Yes, my server also getting alot ping timeout.
Network issue on server.lu
Posted by darkjedi, 03-29-2010, 09:45 PM
Need to sent ticket and notify them
Posted by Snow-Okami, 04-02-2010, 08:56 PM
Anyone elses server go down? mines been down all day and not a single response from any of my 2 tickets.
Posted by darkjedi, 04-02-2010, 09:06 PM

Quote:

Originally Posted by Snow-Okami

Anyone elses server go down? mines been down all day and not a single response from any of my 2 tickets.

Use the panel to reboot or shutdown n power up

If failed use that panel to send ticket
Posted by Snow-Okami, 04-02-2010, 09:26 PM
Tried both of those about 3 times. My tickets have been in the system for about 9 hours now. This is the first time this has happened in my 1 year and a couple months with them.

Guess it is just me. I was thinking others had the same issue. Thanks for the quick response.
Posted by darkjedi, 04-03-2010, 12:13 AM
Ok just be patient :-)
Posted by Snow-Okami, 04-03-2010, 05:03 AM
I feel like a complete jack@$$. They answered my ticket and answered the following questions I had within minutes. I guess they were sleep / out of the office when I contacted them (Different time zones over there). Turns out the MalwareBytes's software had blocked the IP of my server while I was sleeping. (Just downloaded this because of some rogueware a certain someone got on my temporary comp when I let them use it) I looked in the logs and soon realized this after they claimed they could access the server. Added it to the ignore list. (Right-clicked the tray icon while viewing the site and added it to the ignore list)

I feel like such an idiot lol. No skin off server.lu's back from me. flawless service since I got it. (Been about 1 year 3 months)

Apologies for my stupidity.
Posted by ratava, 05-21-2010, 01:43 AM
my server on server.lu is down for more than 5 hours now. they do not reply my ticket and this happened on a couple of days ago too. thinking about moving to a new hosting, anyone know a similar?
Posted by Woooo, 05-21-2010, 01:45 AM
opens good at my end.
Posted by ratava, 05-21-2010, 01:46 AM

Quote:

Originally Posted by Woooo

opens good at my end.

I mean my server not the server.lu url. and its a problem on their side.
Posted by darkjedi, 07-09-2010, 02:04 PM
Having issues now did anyone else got the same problem?

10th July 2010
Posted by Naram, 07-09-2010, 02:24 PM
Yes, seem to be major connectivity problems.
Posted by darkjedi, 07-09-2010, 02:25 PM
Back to normal :-)
Posted by ratava, 07-09-2010, 08:46 PM

Quote:

Originally Posted by darkjedi

Back to normal :-)

no...still down
Posted by Lenihan, 07-09-2010, 08:53 PM
yeah - just started within last 30 minutes for me... I hope its only network... and not server outage
Posted by darkjedi, 07-09-2010, 09:09 PM
Having problems again are they having ddos?
Posted by iveco, 07-09-2010, 09:43 PM

Quote:

Originally Posted by ratava

no...still down

confirm still down
Posted by darkjedi, 07-09-2010, 09:44 PM
Anybody managed to contact their support any news?
Posted by iveco, 07-09-2010, 10:09 PM
no ;( any new info ?
Posted by splitice, 07-09-2010, 11:10 PM
looks like still down, although it apears that its only a network problem, not power due to the drop location in tracert, although thats no definate. Hopefully we can get some news from the staff.
Posted by bhanuprasad1981, 07-09-2010, 11:26 PM
my server is down too
Posted by myk12pak, 07-10-2010, 12:14 AM
Hi

Mine is too down last day started working but after 30 minutes again unreachable... look like a big network routing issue .. even now u can't resolve the server.lu name !!

and today is saturday so not sure if any one is going to pick the phone!! trying....
Posted by Quota, 07-10-2010, 12:21 AM
This is very serious issue.
I hope server.lu would compensate.
Posted by bhanuprasad1981, 07-10-2010, 12:24 AM
what is their telephone number ? i tried the one at website but it seems incorrect
Posted by myk12pak, 07-10-2010, 12:29 AM
^ unfortunately their website is down and now even I can't call them .. lesson learned.. (need to enter their phone number in my cell )
Posted by splitice, 07-10-2010, 12:35 AM
Company Name root S.A.
Address 35, rue John F. Kennedy
7327 Steinsel
Luxembourg (Europe)
Phone / Fax +352 20 500
+352 20 500 500
Mail info@server.lu
Office Hours Mo - Fr : 08:00 - 18:00

This usefull?
Posted by myk12pak, 07-10-2010, 12:45 AM
^ Thx for info but even phone number is not reachable . any one able to connect this number ?
Posted by sundrop, 07-10-2010, 01:00 AM

Quote:

Originally Posted by myk12pak

^ Thx for info but even phone number is not reachable . any one able to connect this number ?

Dont ya think, if it is not reachable, no one can connect to it?
Posted by Tiberius?, 07-10-2010, 01:04 AM
they accidentally teh entire datacenter
Posted by bhanuprasad1981, 07-10-2010, 01:05 AM
Phone / Fax +352 20 500
my mobile say invalid number
Posted by Lenihan, 07-10-2010, 01:06 AM

Quote:

Originally Posted by Tiberius?

they accidentally teh entire datacenter

Sorry - can you clarify what they did? They accidentally did what?
Posted by copxxx, 07-10-2010, 01:12 AM
Phone number: +352 20 500 500
Posted by ratava, 07-10-2010, 01:13 AM

Quote:

Originally Posted by copxxx

Phone number: +352 20 500 500

can you call them and ask what is going on?
Posted by Tiberius?, 07-10-2010, 01:14 AM

Quote:

Originally Posted by Lenihan

Sorry - can you clarify what they did? They accidentally did what?

the entire data center

I cannot ping!
Posted by darkjedi, 07-10-2010, 01:18 AM
Can't reach via phone :'-(
Posted by xdisciplex, 07-10-2010, 01:54 AM
lol phoning them... have you guys ever actually tried to call them during business hours? Half the time you don't get an answer, and you try ringing them after hours expecting to get through? They don't offer phone support, you won't reach anyone on the phone until Monday.

From 05-03-2010, 08:25 PM (in a thread I can't link because I have less than 5 posts) they said they have staff on weekends though I've never seen this to be the case except 1 weekend many months ago when there was quite a backlog. If one of my servers goes offline or gets stuck on a Friday afternoon I can kiss any hope of it being touched until Monday.

Hopefully someone notices their own site is offline & heads in to the office, otherwise we're stuck for the weekend.
Posted by ratava, 07-10-2010, 02:03 AM

Quote:

Originally Posted by xdisciplex

Hopefully someone notices their own site is offline & heads in to the office, otherwise we're stuck for the weekend.

Everything but that...please...............
Posted by Lenihan, 07-10-2010, 02:05 AM
I can't picture their entire datacentre being offline and nobody does anything until Monday.. I would hope no company would be that incompetent or cared that little for their customers.
Posted by myk12pak, 07-10-2010, 02:15 AM
rightly said .. they never pick after support hrs but at-least when u dial a phone then it should ring!! in my case since 2 hrs I am not able to listen a ring tone ..

any one experience this
Posted by ratava, 07-10-2010, 02:16 AM

Quote:

Originally Posted by Lenihan

I can't picture their entire datacentre being offline and nobody does anything until Monday.. I would hope no company would be that incompetent or cared that little for their customers.

well...if i wake up tomorrow and it's still down...1 day and counting...
Posted by splitice, 07-10-2010, 02:19 AM
I guess if I have to wait till monday Ill go looking elsewhere. They need a noc. subdomain hosted elsewhere and noc staff dedicated to ensuring uptime.
Posted by copxxx, 07-10-2010, 02:20 AM
their phone is busy - i tired to call them at least six times without any success
Posted by Lenihan, 07-10-2010, 02:22 AM
I try to be an optimist and would hope they know about it... Though, it would be REALLY nice if someone was given some sort of update or information on something! like geez.. i'm googling and searching twitter trying to find answers!
Posted by bhanuprasad1981, 07-10-2010, 02:32 AM

Quote:

Originally Posted by splitice

Company Name root S.A.
Address 35, rue John F. Kennedy
7327 Steinsel
Luxembourg (Europe)
Phone / Fax +352 20 500
+352 20 500 500
Mail info@server.lu
Office Hours Mo - Fr : 08:00 - 18:00

This usefull?

the telephone number seems missing some digits ,calling faz number is useless
Posted by xdisciplex, 07-10-2010, 02:33 AM

Quote:

Originally Posted by copxxx

their phone is busy - i tired to call them at least six times without any success

Or it's VOIP-based and runs off their own hardware and it's down too. Either way expecting an answer is pretty hilarious.
Posted by Quota, 07-10-2010, 02:33 AM
Down more than 3 hour.
How they gonna pay back?
Posted by Quota, 07-10-2010, 02:35 AM
I can call with my phone previously but it's totally down atm.
Posted by xdisciplex, 07-10-2010, 02:36 AM

Quote:

Originally Posted by Quota

Down more than 3 hour.
How they gonna pay back?

Last time I checked the 99.x% uptime guarantee was gone.
Posted by copxxx, 07-10-2010, 02:39 AM
well, the following info was on root.lu:

Quote:

Contact
Global Contact Details:

root S.A.
35, rue John F. Kennedy
7327 Steinsel
Luxembourg
Phone:
+352 20 500
Fax:
+352 20 500 500
E-Mail:
info@root.lu

furthermore i just found a twitter about the outage - http://twitter.com/zsolt_vereb
Posted by Quota, 07-10-2010, 02:41 AM
meaning it was entire LIX down causes server.lu unable to get connected?
Posted by Extremedownloadz, 07-10-2010, 02:52 AM
from yesterday i noticed some network problems and at minute my all servers are down.

any update regarding what cause this happen?
Posted by bhanuprasad1981, 07-10-2010, 02:55 AM
i was having issues even at night some 15-20 minutes it was up and down but later was ok, but now completely down, strange they didnt even mail customers
Posted by TheOnly92, 07-10-2010, 03:10 AM
Another power outage? Maybe they didn't have the time to notify us... Kinda sad.
Posted by bhanuprasad1981, 07-10-2010, 03:21 AM

Quote:

Originally Posted by TheOnly92

Another power outage? Maybe they didn't have the time to notify us... Kinda sad.

bro how you came to know its power outage ? have you contacted them in any way ?i have been trying calling their telephone, no luck
Posted by xdisciplex, 07-10-2010, 03:24 AM

Quote:

Originally Posted by bhanuprasad1981

bro how you came to know its power outage ? have you contacted them in any way ?i have been trying calling their telephone, no luck

You've heard of guessing, right? Another guess is there's a major BGP failure considering the packet loss/performance issues some people reported leading up to the outage.

Another theory is they were raided by some agency and have taken the servers. That's the thing, theories are just theories until someone (globichen or other) comes here and tells us or restores their site & provides an outage alert somewhere explaining it.

I'm sure there will be a PIR but considering it's 9am Saturday I'm not holding my breath on restoration or information.
Posted by Quota, 07-10-2010, 03:28 AM

Quote:

Originally Posted by xdisciplex

You've heard of guessing, right? Another guess is there's a major BGP failure considering the packet loss/performance issues some people reported leading up to the outage.

Another theory is they were raided by some agency and have taken the servers. That's the thing, theories are just theories until someone (globichen or other) comes here and tells us or restores their site & provides an outage alert somewhere explaining it.

I'm sure there will be a PIR but considering it's 9am Saturday I'm not holding my breath on restoration or information.

Raided by some agencies? example?
Posted by Extremedownloadz, 07-10-2010, 03:29 AM
Raided by some agencies, i dont think so because they had some problems from a while.
Posted by kix777, 07-10-2010, 03:32 AM
it appears as their entire network is totally down. I think to a power failure.
Posted by TheOnly92, 07-10-2010, 03:34 AM
I don't think a raid can take everything down, including their homepage, so I guess it's supposed to be a power outage. But it has been 7 hours already?
Posted by xdisciplex, 07-10-2010, 03:35 AM

Quote:

Originally Posted by Quota

Raided by some agencies? example?

... so it went right over your head.
Posted by kix777, 07-10-2010, 03:36 AM
uhm...i think server/forum time is wrong.

So i think 2 hours max.
Posted by xdisciplex, 07-10-2010, 03:39 AM

Quote:

Originally Posted by kix777

uhm...i think server/forum time is wrong.

So i think 2 hours max.

No, I got home 6 hours ago and it was already down for ~1-2 hours.
Posted by kix777, 07-10-2010, 03:40 AM
uhm ....someone was able to succeffully call them to the phone?
Posted by bhanuprasad1981, 07-10-2010, 03:42 AM
hmmm i am able to open my site , is it fixed now ?
Posted by copxxx, 07-10-2010, 03:44 AM
My servers are down since 4:00 am (GMT+1) so it's a quite big outage.
Posted by kix777, 07-10-2010, 03:44 AM
my server is still down.
Posted by Extremedownloadz, 07-10-2010, 03:44 AM
yup its up now and around 20 servers outof 30 of mine are up
Posted by TheOnly92, 07-10-2010, 03:46 AM
Yeah, back up. Can confirm that. Maybe they're powering on the servers one by one?
Posted by copxxx, 07-10-2010, 03:47 AM
Yeah this guy just wrote - "Servers hosted by server.lu now back to online " at http://twitter.com/zsolt_vereb
Posted by kix777, 07-10-2010, 03:47 AM
correct myself! My server is UP again!

I was suspecting they are working (very very late) on their power systems as announced in this email message i've received on June,25.

IMPORTANT NOTICE: work on power distribution at server.lu

In a continuing effort to improve our systems we have a scheduled work on
the power distribution at server.lu. This will be performed in a maintenance
window starting on Tuesday June 29th, starting 11:30 AM up to 02:00 PM
(CEST, GMT +02:00).

We anticipate an individual disruption in service for all servers in the
range R to Y.

During this maintenance window, you will experience an interruption in
service while we complete the maintenance activities; the individual
interruption is expected to be less than two hours however, due to the
complexity of the work, your downtime may be longer (up to approximately
three hours).

We apologize for the inconvenience and thank you for your continued
patronage.

Support Team server.lu
Posted by Extremedownloadz, 07-10-2010, 03:49 AM
they already did that maintenance as they announced
Posted by holunder, 07-10-2010, 03:49 AM
my servers are still down.. for about 8 hours now..
Posted by myk12pak, 07-10-2010, 03:51 AM
look like they are back .. am able to ping my server but not able to connecT!!!
Posted by kix777, 07-10-2010, 03:51 AM
so it's probably it's a major power failure and they are powering up servers ont at a time (it is the normal procedure in server farms, when power goes down).
Posted by myk12pak, 07-10-2010, 03:56 AM
all my servers are back again!! hope some one from server.lu explain .. what went wrong .. and if they face power failure too frequent (like recently) then why not installed UPS with Generator backup..
..
Posted by holunder, 07-10-2010, 03:57 AM
no ping
no connection
;(

*i think i need more coffee*
Posted by bhanuprasad1981, 07-10-2010, 04:00 AM
100% confirm servers rebooted ,uptime is 22 minutes on my server
Posted by kix777, 07-10-2010, 04:02 AM
I remember my experience with theplanet.com (over 300.000 servers in 5 servers farm). 1 year ago they experienced an explosion in their power cabin on one of datacenter. The backup diesel supply started but it was unable to taking up all machine simolutaneously. It was not used from 2 years (power supply remain stopped for years) and collapsed.

Me and other thousand of customers were thinking that it was an impossible and ridicolous explanation, but it was true! And it seems to be frequent when power supplies starts after years of power off.
Posted by myk12pak, 07-10-2010, 04:08 AM

Quote:

Originally Posted by kix777

I remember my experience with theplanet.com (over 300.000 servers in 5 servers farm). 1 year ago they experienced an explosion in their power cabin on one of datacenter. The backup diesel supply started but it was unable to taking up all machine simolutaneously. It was not used from 2 years (power supply remain stopped for years) and collapsed.

Me and other thousand of customers were thinking that it was an impossible and ridicolous explanation, but it was true! And it seems to be frequent when power supplies starts after years of power off.

That really strange .. some one installed a generator to support 3k plus server in case of emergency and did not test periodically for proper function and that D-Day your backup failed .. then what is the use of having that but for sake at-least they have something ... in server.lu case I am 100% sure they don't have any alternate power source (in case of failure)
Posted by kix777, 07-10-2010, 04:10 AM
someone knows how many machine server.lu does host in their DC?
Posted by Quota, 07-10-2010, 04:14 AM
It's up for certain range of server.
1 of my server are still facing downtime.
Posted by holunder, 07-10-2010, 04:16 AM
my servers are back, too..

have a nice weekend
Posted by xdisciplex, 07-10-2010, 04:17 AM

Quote:

Originally Posted by kix777

uhm ....someone was able to succeffully call them to the phone?

I don't get the fascination with phoning them. For starters it's the weekend, outside their well documented office hours. And there's an outage. Would you rather anyone onsite to be working on the problem or answering your phone calls?

Quote:

Originally Posted by kix777

I was suspecting they are working (very very late) on their power systems as announced in this email message i've received on June,25.

lol really? That's what you thought it was? Good grief.
Posted by sundrop, 07-10-2010, 04:18 AM

Quote:

Originally Posted by kix777

I remember my experience with theplanet.com (over 300.000 servers in 5 servers farm). 1 year ago they experienced an explosion in their power cabin on one of datacenter. The backup diesel supply started but it was unable to taking up all machine simolutaneously. It was not used from 2 years (power supply remain stopped for years) and collapsed.

Me and other thousand of customers were thinking that it was an impossible and ridicolous explanation, but it was true! And it seems to be frequent when power supplies starts after years of power off.

This is so not true. There was not generator failure. They were instructed to shut off power. This happened even with the T4 center having different feeds from two electric utility providers.
(assuming your talking about the Houston issue) I do not recall any other "explosions"
Posted by Lenihan, 07-10-2010, 09:37 AM
I still have a server down as well.. 13 hours later...
Posted by Lenihan, 07-10-2010, 11:11 AM
Does anyone else still have servers down?
Posted by Quota, 07-10-2010, 11:26 AM
Well my files all corrupted. =/
Posted by Lenihan, 07-10-2010, 12:47 PM
Mine must be dead.. can't boot into rescue console even.. customers are asking me whats going on. I'm going to lose customers on this outage (lost some last time too!)
Posted by Quota, 07-10-2010, 01:08 PM
Lenihan try call their number on monday +35220500 =)
seems my server booted when the power outage causes file corrupted.

I had to do reinstallation.
I wonder did server.lu do compensate for it ?
Posted by Lenihan, 07-10-2010, 01:12 PM
if it was corruption though, shouldn't the rescue console work?
Posted by Lenihan, 07-10-2010, 02:49 PM
What happens when you exceed their guaranteed 99.5% availability for the year? Has anyone ever called them up on that guaranteed availability that they state in the TOS?
44 hour outage will exceed it... (and if they don't look at my server until Monday, that will be over the 44 hours)...
Posted by xdisciplex, 07-10-2010, 11:00 PM

Quote:

Originally Posted by Lenihan

Does anyone else still have servers down?

I have 1 down that won't boot to rescue console, all the rest came back up. I've logged a ticket and expect it will be looked at on Monday.

Quote:

Originally Posted by Quota

Lenihan try call their number on monday +35220500 =)

Why? Logging a ticket goes to the people who can restore it, phoning them you speak to reception and in my experience if you request to speak to a tech the answer is no. When I tried to get a tech on the phone the response was we don't provide phone support, document it all in a ticket.
Posted by darkjedi, 07-11-2010, 02:08 AM
Anyway it's back online i sent ticket for reasons :-)
Posted by server4sale, 07-11-2010, 02:05 PM
I still have few servers there which are still not reachable
Posted by Lenihan, 07-11-2010, 02:19 PM
When there is such a disasterous failure on a friday night... i can't believe they wouldn't be working on the weekend to resolve the failures.. there have got to be lots of servers down.
Posted by bhanuprasad1981, 07-12-2010, 03:50 AM
lol see this reply , when i asked them why was your phone not working :-

Hello,
we don't have phone support so we don't have an emergency phone number.
We can see that your server is online.
Posted by bhanuprasad1981, 07-12-2010, 01:47 PM
was it down today again ?
Posted by rigsat, 07-12-2010, 01:50 PM
We are still having one server down (F019 - Dedicated Server DS9000)after the problem happend on friday night more than 60 hours outage, unfortunatelly the server down is most important where all the business go in.
We have fews tickets pending #10102 and #10128 and not yet a confortable answer from server.lu.

1) ping is not working (with IP and hostname)
2) can't connect through ssh (even if they said that they reached to do it)
3) can't start rescue console (even if they said that they reached to do it)

Does someone can give some help on what can be happened at the server, and how to make support working more efficently to solve the problem?

Thanks in advance.
Posted by bhanuprasad1981, 07-12-2010, 02:08 PM
i think you may try pm the server.lu guy on wht , i see he responds a lot.

btw i want some one to confirm that there was power outage again for almost 3 hours ?
Posted by Lenihan, 07-12-2010, 02:12 PM
Mine weren't down again today
Posted by bhanuprasad1981, 07-12-2010, 02:20 PM
so was it my isolated issue ? i think i need to investigate server logs .
Posted by SafeAndSoundHost, 07-13-2010, 04:31 AM
My one server with them just went down again 1 hour ago. Anyone else had this problem?
Posted by TheOnly92, 07-19-2010, 07:15 AM
Looks down to me again, the whole network.
Posted by TheOnly92, 07-19-2010, 07:29 AM
Back up again, might be a slight glitch.
Posted by bhanuprasad1981, 07-23-2010, 04:16 AM
still small glitches going on 2-3 minutes downtimes
Posted by iveco, 07-23-2010, 09:02 AM
all my servers are down any info ?
Posted by xdisciplex, 07-23-2010, 09:45 AM

Quote:

Originally Posted by bhanuprasad1981

lol see this reply , when i asked them why was your phone not working :-

Hello,
we don't have phone support so we don't have an emergency phone number.
We can see that your server is online.

That's basically what I said multiple times, I'm not sure why it's funny. They don't offer phone support, there's no point phoning them. Dial 1900 numbers if you wanna waste your time on the phone.

Quote:

Originally Posted by bhanuprasad1981

still small glitches going on 2-3 minutes downtimes

I haven't noticed any of my 50 servers going offline in the past 24 hours.

Quote:

Originally Posted by iveco

all my servers are down any info ?

Log a ticket?
Posted by darkjedi, 08-29-2010, 01:06 AM
Intermittent connections now anyone else feel the same?

OK back to normal
Posted by Quota, 09-22-2010, 02:01 PM
Server.lu down???
Already past more than 4hour.
Posted by iveco, 09-22-2010, 02:11 PM
Pinging server.lu [195.26.4.110] with 32 bytes of data:
Reply from 195.26.4.110: bytes=32 time=40ms TTL=54
Reply from 195.26.4.110: bytes=32 time=41ms TTL=54
Reply from 195.26.4.110: bytes=32 time=42ms TTL=54
Reply from 195.26.4.110: bytes=32 time=50ms TTL=54

Ping statistics for 195.26.4.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 50ms, Average = 43ms
no all worcing fine
Posted by globichen, 09-22-2010, 02:12 PM

Quote:

Originally Posted by Quota

Server.lu down???
Already past more than 4hour.

Ehm, no...

Traceroute?
Posted by Quota, 09-22-2010, 03:13 PM

Quote:

Originally Posted by globichen

Ehm, no...

Traceroute?

Target Name: www.server.lu
IP: 195.26.4.110
Date/Time: 9/23/2010 3:12:35 AM

1 20 ms [219.93.218.177]
2 20 ms 132.115.in-addr.arpa [115.132.108.169]
3 227 ms [10.55.200.10]
4 * [-]
5 * [-]
6 * [-]
7 * [-]
8 * [-]
9 * [-]
10 * [-]
11 * [-]
12 * [-]
13 * [-]
14 * [-]
15 * [-]
16 * [-]
17 * [-]
18 * [-]
19 * [-]
20 * [-]
21 * [-]
22 * [-]
23 * [-]
24 * [-]
25 * [-]
26 * [-]
27 * [-]
28 * [-]
29 * [-]
30 * [-]
31 * [-]
32 * [-]
33 * [-]
34 * [-]
35 * [-]

Destination not reached in 35 hops
Posted by dxlinehosting, 09-22-2010, 03:46 PM
I Moved from them a few week's ago FDCServers is the place for me.
Posted by RedBSD, 09-26-2010, 02:42 PM
Anyone having probs with dns @ server.lu?
Posted by RedBSD, 09-26-2010, 02:45 PM
Not only dns probs, we are having network probs @ server.lu

Right now their own website is not loading ( root.lu / server.lu )

100% packet loss to our IPs.
Posted by bhanuprasad1981, 09-26-2010, 02:54 PM
its not connectable from some places, my site loads in proxy but not on pc
Posted by iveco, 09-26-2010, 03:06 PM
all ok in moment .
Posted by TheOnly92, 09-27-2010, 04:28 AM
My server has been down for 10 hours already... Still no signs of life in it...
Posted by parky1, 09-27-2010, 04:35 PM
Have you booted into the rescue console and checked the logs?

All my servers are online
Posted by ratava, 09-30-2010, 11:21 AM
my server is down since a hour ago, anyone else?
Posted by Lenihan, 09-30-2010, 11:28 AM
my servers are all fine
Posted by bhanuprasad1981, 09-30-2010, 11:55 AM
seems some network issues going on it was not working in some places
Posted by Naram, 09-30-2010, 11:58 AM
Two R-Based servers still down here.
Posted by SafeAndSoundHost, 10-18-2010, 05:25 PM
Dead again?
Posted by Lenihan, 10-18-2010, 05:27 PM
all my servers are unreachable right now.. so is the control panel and their website..

I hate that we can't even submit a ticket for answers!
Posted by iveco, 10-18-2010, 05:27 PM
yes ~~~!!!
Posted by Extremedownloadz, 10-18-2010, 05:29 PM
yeah, everything is down. my all 30 servers are dead atm
Posted by parky1, 10-18-2010, 05:32 PM
All mine down, must be power failure.
Posted by darkjedi, 10-18-2010, 07:54 PM
It's back online must be a power failure
Posted by bhanuprasad1981, 10-18-2010, 10:37 PM
too bad this is happening very often now a days,there is not even explanation from them
Posted by Extremedownloadz, 11-19-2010, 04:55 AM
any one notice about a downtime atm? for me some servers and main server.lu website down
Posted by Naram, 11-19-2010, 05:03 AM
I personally can't reach any of my .lu servers, others can reach some of them. I think it's a DNS-issue combined with some network failure.
Posted by Extremedownloadz, 11-19-2010, 05:05 AM
also anyone noticed slower FTP transfers to USA from server.lu lately?
Posted by Naram, 11-23-2010, 11:27 AM
Getting major ping package lost on different .lu servers at the moment. Am I alone?
Posted by iveco, 11-23-2010, 11:29 AM
no same problem
Posted by Extremedownloadz, 11-23-2010, 11:29 AM
yes same for me, 9 servers having this problem atm
Posted by Extremedownloadz, 03-01-2011, 11:23 PM
anyone notice the server downtime started 10PM EST?
Posted by ratava, 03-02-2011, 12:07 AM

Quote:

Originally Posted by Extremedownloadz

anyone notice the server downtime started 10PM EST?

yes it's true >/
Posted by TheOnly92, 03-02-2011, 12:23 AM
I have problem connecting as well...
Posted by ratava, 03-05-2011, 02:26 PM
nevermind its back online
Posted by Extremedownloadz, 03-05-2011, 02:29 PM
yes many servers are down
Posted by ratava, 03-05-2011, 03:26 PM
my two servers are fine
Posted by ratava, 03-10-2011, 04:27 PM
nevermind hehehe
Posted by Extremedownloadz, 04-27-2011, 02:40 PM
servers down?
Posted by rustelekom, 04-27-2011, 02:44 PM
yes, about for 50-60 minutes now.
Posted by 24x7group, 04-27-2011, 02:47 PM
Is it again a power outage or something else now?
Posted by Extremedownloadz, 04-27-2011, 02:54 PM
seems like a network problem. they are coming back
Posted by shovenose, 04-28-2011, 12:50 AM
LOL...i read this entire thread and i came to two possible conclusions:
possibiliy 1: this company sucks and we should ditch them...
possibility 2: accidents happen and they are having issues and we should feel sorry for them...
Posted by brainoverflow, 04-30-2011, 02:15 PM
What don't you monitor your server from around the world and check out connectivity. Try mr zip server monitoring it's free and will give you a clue what's the network response time just in case the glitch is coming only from your location. Good idea to measure network performance before bying into a server. I do that all the time to compare hosts and come up with winners.
Posted by parky1, 05-15-2011, 01:32 PM
Anyone else noticing connection problems?

50% packet loss on a few servers
Posted by ratava, 08-21-2011, 12:22 PM
both of my dedicated servers are offline, one for two days now and I still don't know why, anyone else having problems?
Posted by globichen, 08-21-2011, 12:30 PM
no known issue
Posted by ratava, 08-21-2011, 02:09 PM
yeah its not something on their end, they are fine.
Posted by Extremedownloadz, 10-13-2011, 01:19 AM
anyone having trouble connecting to server.lu servers?
Posted by Avesta-Aria, 10-13-2011, 01:32 AM
Our servers are down also, their website is inaccessible too !

Any news ? seems like another major outage, been out for 1 hour now.

- Aria
Posted by TheOnly92, 10-13-2011, 01:42 AM
Or rather any explanation?
Posted by darkjedi, 12-26-2011, 01:13 AM
It is down at this moment hopefully just a short while
Posted by Extremedownloadz, 12-26-2011, 01:41 AM
yeah hope servers will up soon
Posted by nucifer, 12-26-2011, 03:09 AM
it's been down a while now..
Posted by Extremedownloadz, 12-26-2011, 03:34 AM
still down...
Posted by Khell, 12-26-2011, 05:01 AM
Looks like it's alive again. A 4 hour downtime - there better be an acceptable explanation for this.

EDIT: Spoke too soon, it came back briefly but dead once more. Very unimpressed.
Posted by Extremedownloadz, 12-26-2011, 05:03 AM
its coming back

it went down again i guess