burst.net node offline, again

Portal Home > Knowledgebase > Industry Announcements > Web Hosting Main Forums > Providers and Network Outages and Updates > burst.net node offline, again

Posted by infracom2005, 03-31-2010, 02:35 AM
again, a node of burst.net is offline

NO ONE reply tickets

30 min offline and waiting
Posted by infracom2005, 03-31-2010, 04:50 AM
90 min offline
very bad service
Posted by infracom2005, 03-31-2010, 04:52 AM
host in burst = lose your clients

"We're looking into it"

"We're looking into it"

We're looking into it"

is the only answear
Posted by infracom2005, 03-31-2010, 05:19 AM
2 hour offline.
Posted by BurstNET, 03-31-2010, 10:46 PM
We respond to reboot tickets rather quickly and take appropriate action accordingly. Please keep in mind, just because we issue a reboot, it may not return service instantly. Often a server can enter FSCK mode to check the hardware drive during the boot process, and depending on size of the diskspace in questions, this can take hours to complete. This is sometimes the case with VPS nodes, as they typically have large RAID diskspace configs and lengthy uptime, increasing the chance that when they finally reboot, they will need FSCK and may take some time to complete. I assure you though, if a VPS node is non-responsive, we know about, and most likely are already working to resolve the issue before you even notice it.
.
.
Posted by infracom2005, 04-03-2010, 07:44 AM
again, offline and no one reply tickets
Posted by ServerCabinCRM, 04-03-2010, 08:02 AM
I hope this get's resolved soon. I have recommended many client's to BurstNET VPS and none have had any problem, just don't try to host a cPanel with to many users on.
Posted by BurstNET, 04-03-2010, 04:43 PM
Hi,

Do you have a ticket #?
I want to check on which node this is...
.
.
Posted by infracom2005, 04-04-2010, 12:14 PM
now is working

their reply
"I Apologize for the delay but I had an issue with the ticket system tonight. "
Posted by BurstNET, 04-04-2010, 04:38 PM
Once again...Do you have a ticket #?
I want to check on which node this is...
.
.
Posted by RelativeDesign-Jerret, 04-04-2010, 10:01 PM

Quote:

Originally Posted by infracom2005

again, a node of burst.net is offline

NO ONE reply tickets

30 min offline and waiting

How does a server going down (maybe) constitute a "Provider/Network outage"?
Posted by BurstNET, 04-04-2010, 10:31 PM

Quote:

Originally Posted by RelativeDesign-Jerret

How does a server going down (maybe) constitute a "Provider/Network outage"?

It doesn't!, but we still want to get to the bottom of the client's issues...but he is making it hard by not giving us a ticket number here to work with.
.
.
Posted by themuggle, 04-04-2010, 10:46 PM
You know, it would be nice if you could look into my new drive for my server. According to the burst reseller i'm using, she's stated that it's been requested but ive been without a functional server for almost 3 days -_-
Posted by BurstNET, 04-04-2010, 11:12 PM

Quote:

Originally Posted by themuggle

You know, it would be nice if you could look into my new drive for my server. According to the burst reseller i'm using, she's stated that it's been requested but ive been without a functional server for almost 3 days -_-

We do NOT handle tech support thru WHT.
This is also an issue you need to address with your reseller directly anyways.

People, posting anonymously/generalized about a specific issue you want looked into, does not exactly help us identify/find and look into your problem here.
There are pointless posts, that accomplish nothing....besides not being the place to go to contact us for support.
.
.
Posted by themuggle, 04-04-2010, 11:17 PM

Quote:

Originally Posted by BurstNET

We do NOT handle tech support thru WHT.
This is also an issue you need to address with your reseller directly anyways.

People, posting anonymously about a generalized issue you want looked into, does not exactly help us find and look into your problem here.
There are pointless posts, that accomplish nothing....besides not being the place to go to contact us for support.
.
.

I do appreciate your resolve to help with my situation. 3 days of downtime because im on a queue to get a new drive. It's okay, through the kindness of another member on here, I've found a pricer but more friendlier service. Happy Easter