MKOH Down

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Posted by grahammm, 04-13-2010, 04:07 AM
Hi

I have a reseller account with mkoh.com, and it seems to be down. I am pretty annoyed to be frank and was wondered if what I have received is reasonable:

No contact from MKOH

Emailed support and got no reply (helpdesk is on same server as mine which seems silly for these purposes)

A support ticket from last week not responded to

No support strategies apart from an email address

Server has been down for probably going on 48 hours now

Regular times the sever goes off and it only gets sorted when I seem to email them

No apologies for any inconvience

Grrr, can any of you clever people, lookup who the server IP routes to as maybe the whole data centre/server (if this is a VPS) is down.

Any help always appreciated

Graham (Oh I'm running a website for a charity voluntarily, so am a little clueless compared to you people I guess )
Posted by PingVPS, 04-13-2010, 04:22 AM
Contact info from whois:

My Kind Of Host
8345 NW 66TH ST #7321
MIAMI, FL 33166-2626
US
+1.5302368899

Server is currently down for me, times out inside the data centre so I'd say its just that one server
Posted by grahammm, 04-13-2010, 05:11 AM
I assume there is nothing I can do now, except for wait?!
Posted by PingVPS, 04-13-2010, 05:22 AM
Try calling them?
Posted by grahammm, 04-13-2010, 05:14 PM
Hmm tried a few times from the UK and no response, I assume they've fled, considering the lack of contact
Posted by technician, 04-13-2010, 05:52 PM
grahammm, I've been on MKOH for a number of years now. I noticed my e-mail wasn't coming in today. I am PMing you the e-mail contact information I have. E-mail was sent this afternoon about 2PM CST after I noticed it, no reply yet.
Posted by johannes, 04-14-2010, 06:38 AM
Been with them for a few years. They said the old provider was giving them problems and gave me the new server IP's which I could log into 2 days ago. I could login but since yesterday down again.

Here is the old server IP 64.27.53.42

We manage to login to cpanel and recover all our accounts. Better do it fast as I think the old server will go down soon
Posted by Chilledhost_uk, 04-14-2010, 07:50 AM
Have you tried contacting the DC to see if they can get you a backup the whois info on the old server IP is below and their site is still pointing to 64.27.53.43 which appears to be down as well

OrgName: WeHostWebSites.com
OrgID: WEHOST-1
Address: 1801 California Street
Address: Suite 240
City: Denver
StateProv: CO
PostalCode: 80202
Country: US

ReferralServer: rwhois://rwhois.wehostwebsites.com:4321

NetRange: 64.27.48.0 - 64.27.63.255
CIDR: 64.27.48.0/20
OriginAS: AS30475
NetName: WEHOSTWEBSITES-NETWORK
NetHandle: NET-64-27-48-0-1
Parent: NET-64-0-0-0-0
NetType: Direct Allocation
NameServer: NS1.WEHOSTWEBSITES.COM
NameServer: NS2.WEHOSTWEBSITES.COM
Comment:
RegDate: 2008-06-06
Updated: 2008-06-06

RAbuseHandle: ABUSE1191-ARIN
RAbuseName: Abuse Department
RAbusePhone: +1-303-414-6910 begin_of_the_skype_highlighting +1-303-414-6910 end_of_the_skype_highlighting
RAbuseEmail:

RNOCHandle: ZZ4166-ARIN
RNOCName: operations, network
RNOCPhone: +1-303-414-6910 begin_of_the_skype_highlighting +1-303-414-6910 end_of_the_skype_highlighting
RNOCEmail:

RTechHandle: ZZ4166-ARIN
RTechName: operations, network
RTechPhone: +1-303-414-6910 begin_of_the_skype_highlighting +1-303-414-6910 end_of_the_skype_highlighting
RTechEmail:

OrgAbuseHandle: ABUSE1191-ARIN
OrgAbuseName: Abuse Department
OrgAbusePhone: +1-303-414-6910 begin_of_the_skype_highlighting +1-303-414-6910 end_of_the_skype_highlighting
OrgAbuseEmail:

OrgNOCHandle: ZZ4166-ARIN
OrgNOCName: operations, network
OrgNOCPhone: +1-303-414-6910 begin_of_the_skype_highlighting +1-303-414-6910 end_of_the_skype_highlighting
OrgNOCEmail:

OrgTechHandle: ZZ4166-ARIN
OrgTechName: operations, network
OrgTechPhone: +1-303-414-6910 begin_of_the_skype_highlighting +1-303-414-6910 end_of_the_skype_highlighting
OrgTechEmail:
Posted by johannes, 04-14-2010, 07:55 AM
For those of you that don't know how to recover you data do the following;

1) Login to cpanel using 64.27.53.42:2082
2) Use the username and password for you main account or you could login to each account on its own
3) Select the backup wizzard and do a full back to the root directory
4) When you have done the backup download the file in the backup section to your desktop
5) Don't change anything with this file. This is complete with emails/databases/website etc.

You can then upload this to where ever you will be hosting again as you new provider will do a full restore.

I have tried doing a remote ftp backup. It work for a while but for some reason it won't anymore. You can try this to see if it works.

To do a ftp backup

1) Select "Remote FTP backup (Passive mode)
2) Enter email address
3) Enter remote ftp site either www.domain.com or xxx.xx.xx.xx ip address
4) Remote user name
6) Remote password
7) Port - 21
9) where you want the backup -/ = root /public_html/ with send to public_html

If this work good but stopped for me

Hope this help but suggest doing this ASAP as I think the server is not paid for and will be taken down by the data center soon.

If I am wrong sorry but MKOH is not replying to any email so rather be safe than sorry
Posted by johannes, 04-14-2010, 07:57 AM
I suggest not contacting the DC as they won't help you for security reasons. It might flag a faster removal of the server
Posted by constantine, 04-16-2010, 06:18 AM
Hello ,

I have a reseller account with them too .

First mkoh suspended all of our accounts without any notifacation some days ago . and now our websites and their website are down .
Posted by paulgg, 04-28-2010, 03:49 AM
I suggest staying away from MKOH there service is terrible and hosting even worse, my site was down for a week and no email, I sent through a support ticket and still to this day had no reply, pay alittle more and join a more reliable host. I'm trying ARVIXE and they seem on the ball
Posted by myhken, 05-06-2010, 01:33 AM
Got this e-mail today:

Hi, This message is being sent out to inform all account holders on raze.mkoh.com There has been a hard drive failure on this server, which has resulted in loss of all data. Because of this, accounts will need to be re-created. While we investigate possible recovery of the data, you are requeted to kindly email pheliex@mkoh.com with your account's main domain name to have them re-setup. -- Best Regards MKOH Admin Team - admin@mkoh.com
Posted by maoc, 05-06-2010, 06:44 PM

Quote:

Originally Posted by myhken

Got this e-mail today:

Hi, This message is being sent out to inform all account holders on raze.mkoh.com There has been a hard drive failure on this server, which has resulted in loss of all data. Because of this, accounts will need to be re-created. While we investigate possible recovery of the data, you are requeted to kindly email pheliex@mkoh.com with your account's main domain name to have them re-setup. -- Best Regards MKOH Admin Team - admin@mkoh.com

Same email sent to me
Posted by nashenas, 05-07-2010, 01:43 AM
Mkoh provide a terrible service .
Mkoh isn't company ! only one person manage this website and I think mkoh is his funny job !

After a week websites was down , Now all of our accounts removed and his resellers should create accounts again !!
Posted by veblinks, 05-19-2010, 02:08 PM
MKOH the worst hosting service I ever found in my 6 Year experience they are very non-professional when you asked them any question regarding their service and even advised them for improvement they will never answer your query I will never ever suggest anyone to host a site with MKOH.com