Ultima Hosts Virtuozzo Outage Review

Portal Home > Knowledgebase > Industry Announcements > Web Hosting Main Forums > Providers and Network Outages and Updates > Ultima Hosts Virtuozzo Outage Review

Posted by Ultima VPS, 04-25-2010, 04:11 PM
12.52 PM (CT): Process is taking longer than expected with 2 servers affected. We have changed the expected time of completion to 9 am tomorrow morning (CT).

9.44 AM (CT): In the process of reloading the OS. Expected time to completion 1 PM (CT).

8.00 AM (CT): Currently servers 67.222.134.xxx and 72.9.150.xxx are offline. We are working to bring these servers backonline ASAP.

We are also reviewing our future usage of Windows Virtuozzo.
Posted by Ultima VPS, 04-27-2010, 11:25 AM
Update: We've had 2 tickets open with Parallels for 48 hours and they provided very little support. One ticket is via our gold partnership and another is a paid per incident ticket.

2 of our servers are offline due to applying updates that Parallels supported. We applied these updates to a testing server without issue. Now that their product is failing Paralells are unwilling to provide the support to fix the issue.

We pay thousands of dollars each month for a product and support which consistently delivers long periods of downtime.

At this stage we are ready to end our relationship with Parallels. We also use Hyper-V VPS technology which on the other hand has given no issues in the last 2 years with near 99.99% uptime (apart from occassional hardware issues). We will maintain our direction as the largest Hyper-V VPS host and will be attempting to move all virtuozzo clients to a superior product in Hyper-V.

At this stage we are looking at offering 1 month free on Hyper-V for affected customers along with free setup.
Posted by Ultima VPS, 04-27-2010, 12:50 PM
Update: Finally our ticket has been escalated to critical.
Posted by (Stephen), 04-27-2010, 01:28 PM
in my experience, it is not uncommon for updates to take the VPS's down, but going into safe mode or working quickly to stop the VPSes on initial and boot and uninstalling the installed updates one at a time normally resolves the issue.

However IE8 upgrades have been another matter, won't get into that here, but it has been an issue for me.

We'd get kernel startup errors, references to files not existing etc on some updates, quite regularly.

(not trying to hijack your thread, it is good you are keeping people updated on the status)
Posted by thecentre, 04-27-2010, 01:32 PM
Hope we don't lose any of our sites or databases. Haven't backed up my database in a while.
Posted by Ultima VPS, 04-27-2010, 01:55 PM

Quote:

Originally Posted by thecentre

Hope we don't lose any of our sites or databases. Haven't backed up my database in a while.

They should be fine. Thats the one thing we continually drive home though...backup backup backup..if anyone had a backup of their database we could get them back onilne within minutes.
Posted by Ultima VPS, 04-27-2010, 01:59 PM
Update: Finally our ticket has been escalated to critical.
Posted by Ultima VPS, 04-27-2010, 02:01 PM
All services on 72.9.150.xxx are available now.

Work continues on 67.222.134.xxx.

Ironically not long after starting this post we got top priority and things started to happen.
Now we know what these keyboard heros feel like

Though we don't suffer from the same ailment of having too much time and no money