ServerLoft.com Germany down 24 hrs and counting

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Posted by mavmike, 05-04-2010, 10:59 AM
Just wanted to inform everyone that ServerLoft Germany www.serverloft.com has had IP ranges go down yesterday, and is now down 24 hours

Tickets, phone calls all submitted 24 hours ago and staff are aware.
The response time to fix the IP Network issue is really slow and causing loss of customers.

This is simply informative incase anyone is looking for ServerLoft Germany reviews or information, im not asking anyone to confirm it.

ServerLoft:
"I apologize for the delay. We are still working to identify the exact cause of this issue. All departments have been made aware of this issue and are working to identify and correct this issue. At this time we do not have an ETA on resolution. Your patience is appreciated as we work to resolve this. We are very sorry for the inconvenience this has caused you and your customers. We will get back with you when we have further information about this issue."
Posted by TheSimpleHost-Nathan, 05-04-2010, 11:44 AM
Just in case this applies to you:

Quote:

As a serverloft customer you always profit from our products’ optimal performance, availability and being up-to-date. In order to meet these high standards, our developers in cooperation with our network department have worked out an important function for your Advanced Network netxxxx. After having put this new function through extensive tests, we are happy to officially present it to you today. At the same time we’d like to ask you to make some small configurations in your serverloft panel, so that flawless operation of your Advanced Network can be obtained.

The new function allows you to allocate IP addresses of your Advanced Network to different servers within your server farm at serverloft. As of now you will find an option in your serverloft panel to define a target server for each IP address of your Advanced Network. Additional information like gateway, broadcast or network addresses is no longer required. Thus, also the first five IP addresses are at your free disposal, which were reserved for the network operation before.

Until May 3rd, 2010 the old and new network configuration will be run simultaneously. Please make sure to allocate all used IP addresses to the respective target server until May 3rd in the serverloft panel.

On the respective target server you no longer need to use any gateway, broadcast or network address, and just configure the additional IP address as /32 IP address. For this you have to choose the net mask 255.255.255.255. Afterwards, you go to your serverloft panel and configure the respective target server for each IP address.

Finally, we’d like to remind you once more to change your settings until

May 3rd, 12 am (CEST),

as we cannot guarantee flawless functionality of your Advanced Network with the old configuration from that date.
Do you have any questions about this topic? Our Support will be glad to help you!

Best regards
Your serverloft team

Posted by CodeSpanker, 05-05-2010, 08:21 AM
This is a joke, they answered me several times and every answer was different, one was like the one you post.

Just for you to know, we have moved to another datacenter, but the IPS of serverloft still down.

Tickets response has 15 hours interval.

Last response was:

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please let us know if our support should try to help you and find and solve the problem. Therefore they have to investigate thoroughly what really happen in this issue.

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They ask if they should bother to solve the problem????

This was the last response after 20 hours without saying anything. This means if we didnt move to a new server we were reaching 48 hours down, with stupid replies to our ticket.

Run Forrest, RUN