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AcroNoc Down
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Posted by Ilya74, 07-17-2010, 12:32 AM Hello,
AcroNoc completely inaccessible from all over the world. This leads to some thought as recently their IP disappeared from whois arin.
Posted by SCPRO, 07-17-2010, 12:38 AM Hello,
Yeah, I've contacted Mack at AcroNOC and he's away, Dmitry and Austin are not answering their phone.
AcroNOC's website is down as well.
I'm a Shoutcast Host, Internet Radio and I really cannot have this down time and at this current time, we've been down for approx. 2 Hours and 20 minutes.
Posted by Ilya74, 07-17-2010, 12:40 AM I got response from user of this forum: " Yes it's not being advertised in the global routing table. Or it's being filtered out, or they stopped advertising it"
Posted by Ilya74, 07-17-2010, 12:53 AM And yes, Dmitry and office not answering by phone.
Any ideas? If they really have lost the network's announcement, it's scary. Especially after they lost their IP.
Posted by SCPRO, 07-17-2010, 01:02 AM I did a who is on my IP address:
United States Lincoln Arin
whois.domaintools.com/69.80.253.51
The 69.80.253.51 is my old IP from AlphaRed which was switched over and they told me about a year ago or so it maybe possible those IPs will get shutdown! Hence why the IPs below are my new range of IPs of 128 of them and they more less give the same response.
whois.domaintools.com/69.80.224.2
United States Houston Acronoc Inc
This domain is not registered.
ARIN pulled?
Posted by Ilya74, 07-17-2010, 01:05 AM > ARIN pulled?
I think yes. Their IP disappeared 3-4 days ago.
http://projects.arin.net/rwhois/prwhois.html says:
Objects Returned: 1
Referrals Returned: 1
org-name ARIN
street-address 3635 Concorde Parkway
street-address Suite 200
city Chantilly
state VA
I think that if ip already allocated to someone, there should be information about the current owner.
Posted by tommyh, 07-17-2010, 01:16 AM has anyone heard anything yet? what is the latest...?
I have a message into Dmitry as well... have not heard back yet...
Posted by Ilya74, 07-17-2010, 01:18 AM
Posted by tommyh, 07-17-2010, 01:21 AM
Posted by Ilya74, 07-17-2010, 01:22 AM Not sure exactly, but most likely routing and announcement of their network really stopped (see post 2)
Posted by tommyh, 07-17-2010, 01:24 AM i agree.. they will get it back up and going...these guys are great!
Posted by Ilya74, 07-17-2010, 01:25 AM But how long will it take? I do not think that this is a simple operation, more so now the weekend.
Posted by tommyh, 07-17-2010, 01:28 AM
Posted by SCPRO, 07-17-2010, 01:48 AM Yup, I left messages with Dmitry, Austin and Mack.
So far, Mack is the only that answered and he said he's out of town, but I've keep calling him see if got an update from anyone at AcroNOC.
Posted by tommyh, 07-17-2010, 01:50 AM whois.domaintools.com/69.80.224.243
Mine is coming back correct...
as well as the other 2 servers I have with them...
so i think you are right in saying...
Posted by tommyh, 07-17-2010, 01:53 AM
So far, Mack is the only that answered and he said he's out of town, but I've keep calling him see if got an update from anyone at AcroNOC.
Thanks for the update...
Posted by tommyh, 07-17-2010, 03:02 AM If it is an arin ip assignment issue.. Is this something that can be corrected on the weekend?
Posted by whitesites, 07-17-2010, 03:12 AM i am also with acronoc. got a server colocated with them. almost 4 days ago rdns stopped working. this of course caused problems for my mail server. i submitted a ticket and one of their guys responded with they were looking in to it. then tonight i lost all contact with my server. called and texted dmitry with no response. this is not good, because he has always gotten back to me fast. If things are not working tomorrow i will be driving down there to make sure my server is still there.
Posted by SCPRO, 07-17-2010, 03:15 AM UPDATE:
Not an ARIN issue, It's a Cogent issue and nobody's at the data center to resolve this (which is odd), but won't be resolve until 9 AM EST.
Dmitry also stated this is why they're getting XO bandwidth in light of this issue.
whitesite: They had a Cogent window update few days ago, which was down for about 10 Minutes.
Posted by tommyh, 07-17-2010, 03:21 AM SCPRO- Thanks a bunch for the update! Glad you were able to talk to Dmitry.
Posted by whitesites, 07-17-2010, 03:35 AM i hope you are right, i called cogent and they said there was no issues with their network( whatever that means) but yet when i try to tracert my ip the packets never make it into cogent's network which tells me the problem is outside the datacenter, keep us posted with any updates
Posted by acronocdmitry, 07-17-2010, 04:07 AM Dear AcroNOC Clients,
We are working hard to resolve this issue. There are staff members available, however we can't get our BGP session restarted until the morning with our provider. We sincerely apologize for this huge inconvenience. While I know it won't bring the downtime back, we will be issuing credits to all of our customers. I apologize that I'm currently hard to reach as I am out of the country visiting family. I will be available to talk to all of our customers personally as soon as this issue is resolved.
Posted by SCPRO, 07-17-2010, 04:11 AM Thanks for the update, Dmitry...Keep us posted.
What kind of credits will be issued? or it hasn't been fully discussed?
Posted by acronocdmitry, 07-17-2010, 04:55 AM
What kind of credits will be issued? or it hasn't been fully discussed?
Posted by tommyh, 07-17-2010, 09:37 AM thank you for the update
Posted by tommyh, 07-17-2010, 10:22 AM The calls are pouring in. Do we have an eta as to when this might be resolved?
Posted by Ilya74, 07-17-2010, 10:38 AM Is there any news? Because almost 10AM.
Posted by SCPRO, 07-17-2010, 10:43 AM No news yet. Dmitry told me 9 AM EST. (Eastern Standard Time) - maybe he meant CDT which is 9:43 AM (at the time of this post)
Either way, lets hope it's online soon.
Posted by acronocdmitry, 07-17-2010, 10:50 AM Hello, no exact ETA yet, but I'm on the phone still trying to get everything back and running.
Posted by tommyh, 07-17-2010, 10:51 AM
Posted by Ilya74, 07-17-2010, 10:53 AM Thanks for update, Dmitry, I hope everything will be fine soon.
Do you have gtalk, aim, icq?
Posted by Ilya74, 07-17-2010, 11:12 AM Back online from me.
Posted by BijuM, 07-17-2010, 11:25 AM HI Dimitry
Thanks for getting the servers back up. Please keep us updated if any issues. Enjoy your time with your family.
Sincerely, Biju
Posted by Ilya74, 07-17-2010, 11:27 AM Down again for my server.
Hope it will be up very soon.
Posted by acronocdmitry, 07-17-2010, 11:32 AM Hello,
We are indeed back up. We are working hard to bring things to order after this fiasco. I will be reviewing credits and all other issues as soon as we are sure everything is back to normal. I know invoices went out today automatically, but we will apply credits before the end of the month.
Ilya,
Which IP is down? I'll have staff look at it now. It's also possible it's still a delay from the BGP being reactivated.
Posted by Ilya74, 07-17-2010, 11:35 AM Dmitry,
I sent you private message about this issue.
Posted by tommyh, 07-17-2010, 11:44 AM I'm up.. Thanks team!!!
Posted by SCPRO, 07-17-2010, 11:52 AM Yeah...all services are restored here.
Posted by whitesites, 07-17-2010, 12:28 PM My Server is back up, but RDNS is still down. Am I the only person here having Reverse DNS issues?
Posted by Ilya74, 07-17-2010, 12:31 PM
Posted by acronocdmitry, 07-17-2010, 12:43 PM
Posted by whitesites, 07-17-2010, 12:43 PM Any ETA on when RDNS will be back up? Its been down for the past 4 days.
Posted by Ilya74, 07-17-2010, 12:45 PM
Posted by tommyh, 07-20-2010, 06:35 AM Anyone experiencing lingering issues with domains not responding?
Posted by Ilya74, 07-20-2010, 06:37 AM
Posted by tommyh, 07-20-2010, 06:42 AM Domain names not responding Ping ip and it shows up... Domain name in browser not working... Just on one server...Other 2 servers I have here working fine.
Posted by Ilya74, 07-20-2010, 06:57 AM There were some short problems as I see it. Maybe your dns server is not working? Check. Btw I am still afraid the situation with IP addresses, I received an official answer from arin.
Posted by tommyh, 07-20-2010, 07:05 AM Please forward that response to movieman@knology.net
Posted by Ilya74, 07-20-2010, 07:08 AM tommyh, done.
Posted by acronocdmitry, 07-20-2010, 10:23 AM Hello,
All ARIN issues have been resolved. We will be offering credits towards invoices for customers. Please contact us individually via billing@acronoc.com. Thank you for working with us!
Posted by BijuM, 07-25-2010, 12:09 PM Hi Dimitry,
My server has been down several times this week. Please let me know if we can fix this. It's down for almost 8 hours today already..
Posted by Ilya74, 07-25-2010, 12:10 PM BijuM, you have support ticket?
Posted by SCPRO, 07-25-2010, 12:55 PM I've been online and running stable since they fixed it.
I recommend calling and/or open support ticket.
Posted by BijuM, 07-25-2010, 01:14 PM I had several support tickets this week. I called but no one picking up.
Posted by BijuM, 07-25-2010, 10:11 PM Dimitry if you get this message the server has been down for 24 hours now.. I am getting nasty emails and calls from clients. I called and no one responding. Support replied several times and server still down. Please use the back up and transfer the site to another server if the server has problems.
Please reply, Biju
Posted by Ilya74, 07-26-2010, 05:28 AM Biju, keep us informed of.
Posted by Ilya74, 08-06-2010, 03:12 PM It happens again?
Posted by FastServ, 08-06-2010, 03:18 PM acronoc.com down from here.
Posted by whitesites, 08-06-2010, 03:19 PM yeah they are down again. when I called in I got a busy signal. Not cool!
Posted by tommyh, 08-06-2010, 03:22 PM Dmitry contacted me back... They are looking into the issue.. I asked he keep me informed.. I will relay...
Posted by whitesites, 08-06-2010, 03:26 PM I hope this is not another ARIN issue. Last time took a week to get resolved.
Posted by tommyh, 08-06-2010, 04:02 PM He just told me it was network related and they are working it right now.
Posted by Jacovy, 08-06-2010, 04:26 PM All my sites are down. Im getting a message that their phones are not active.
Posted by SCPRO, 08-06-2010, 04:28 PM Yeah...Server down as well.
Posted by Jacovy, 08-06-2010, 05:12 PM Has anyone heard anything? I would like to know so I can make other arrangements. I've been really happy with AcroNoc and would hate to leave but if they are closed......
Posted by whitesites, 08-06-2010, 05:23 PM Just got off the phone with Dmitry, He said they should be back up within the next 45 minutes.
Posted by tommyh, 08-06-2010, 05:26 PM
Posted by Jacovy, 08-06-2010, 05:28 PM Thanks. I guess I need their bat phone number lol. Thanks guys for the updates.
Posted by SCPRO, 08-06-2010, 07:17 PM As of right now...we're still offline.
Posted by whitesites, 08-06-2010, 07:55 PM We are offline too. I was told 45 minutes, but that was well over 2 hours ago. Has anyone else heard anything from the data center?
Posted by tommyh, 08-06-2010, 08:25 PM Dmitry says they are waiting on COGENT. He also mentioned the contract was already signed on a backup carrier and that should be in place next week.
Posted by SCPRO, 08-06-2010, 10:00 PM Just got off the phone with Dmitry, the servers should have been online by now and since it's a Friday night, they're waiting on Cogent, basically he told me the network will be restored any time.
As for the second carrier (XO) the contracts has been signed and shall be in place next week next week to prevent such thing happening again.
Thanks,
Cory
Posted by tommyh, 08-06-2010, 10:10 PM yep...he just told me that as well... yay!
Posted by SCPRO, 08-06-2010, 10:13 PM I told him to kick the router...Now gets me thinking he needs to kick Cogent! Lol
Posted by whitesites, 08-06-2010, 10:38 PM I hope this gets resolved soon, as of now I am still down. Who are they getting for the second provider? They might want to get 2 more providers then ditch cogent.
Posted by SCPRO, 08-06-2010, 10:46 PM Yeah right? I said above XO Carrier.
Posted by acronocdmitry, 08-06-2010, 11:18 PM I apologize for my late response here. We're working hard to bring things to order. We are scheduled to get XO next week which should prevent this from happening again since we will have a secondary provider to fall back on and dual homed bgp. I will let everyone know as soon as I have more information. I apologize for this second inconvenience and we will do everything in our power to resolve it quickly and make things right for our customers.
Posted by whitesites, 08-06-2010, 11:36 PM What is the exact cause of the outage? Its hard to believe that Cogent keeps customers if this is how reliable their network is.
Posted by Dcommunications, 08-06-2010, 11:48 PM I hope all goes well.
You do not lose your rDNS delegation with ARIN unless you didn't pay your bill.
Now I question if someone doesn't even pay ARIN would make effort to pay their Cogent bill.
Ask yourself... Any other ARIN members have this issue right now?
Ask yourself... Any other Cogent customers in the area have such a long outage right now?
Ask yourself if this sounds more like a failing business that didn't pay these organizations and barely paid ARIN and is trying to buy XO bandwidth to skip out on cogent's bill
Now I want to try to turn this negative post around by suggesting that if everyone knew of their real issues to collectively try to help. You're all in this together. Ask what is really the problem.
Posted by Jacovy, 08-07-2010, 12:08 AM Is everyone still down? What is the update? If I am reading right this could be down for awhile possibly next week?
Posted by acronocdmitry, 08-07-2010, 12:08 AM
You do not lose your rDNS delegation with ARIN unless you didn't pay your bill.
Now I question if someone doesn't even pay ARIN would make effort to pay their Cogent bill.
Ask yourself... Any other ARIN members have this issue right now?
Ask yourself... Any other Cogent customers in the area have such a long outage right now?
Ask yourself if this sounds more like a failing business that didn't pay these organizations and barely paid ARIN and is trying to buy XO bandwidth to skip out on cogent's bill
Now I want to try to turn this negative post around by suggesting that if everyone knew of their real issues to collectively try to help. You're all in this together. Ask what is really the problem.
Posted by SCPRO, 08-07-2010, 12:13 AM If you read the previous posts you’ll should notice this was an old thread created few weeks ago – and at the time it appeared the IPs did go offline but wasn’t the issue, the bgp session failed – and seems like it’s the same issue the services were restored.
It’s not an ARIN issue – It’s seems like a Cogent issue if anything as they stated in this thread. They’re not “switching” to XO to skip out on the bill, Are you saying they’re going to be offline for a week as they stated it’s to be install for the following week? Doubt it…This issue happened before…granted – but from what I understand correct me if I’m wrong Cogent needs to fix it. Granted it could be their hardware failing – hence causing down time, but I don’t speculate of what’s with all this downtime, All I know, I do believe the servers will be restored soon.
I do have a backup plan, but I don’t plan on using as I’m giving them the benefit of the doubt especially they’re getting another carrier. As someone stated they should get rid of Cogent as it’s causing to many issues and use XO and find another backup carrier.
Posted by SCPRO, 08-07-2010, 12:16 AM
Doesn't anyone use fax anymore? Lol
Posted by acronocdmitry, 08-07-2010, 12:30 AM
Doesn't anyone use fax anymore? Lol
Posted by Jacovy, 08-07-2010, 12:43 AM Did they give you an ETA on restoring everything
Posted by whitesites, 08-07-2010, 12:44 AM I really hope things are back up by morning.
How is this outage different from the last one?
Who's fault is failing BGP sessions?
Posted by Jacovy, 08-07-2010, 02:38 AM I guess there is no estimate when things will be fix??? This is killing my business
Posted by tommyh, 08-07-2010, 04:45 AM Killing me to! I hate to see great clients leave... These events are not the norm. I hope it's resolved very soon. Almost 14hrs now.
Posted by SCPRO, 08-07-2010, 10:15 AM Morning Everyone...I had to get me some sleep waiting and 'refreshing' the page..seeing if the server has come back online would have drive me nuts...therefore I was hopeing after I woken up 'the servers' would have been back online. I called Dmitry and there was no answer, Maybe he's sleeping or on the job and try to getting this resolved.
If you remember correctly, this is the same issue they had before and it was on a Friday night...but not at about 2PM (Now) ... Last time was about 9 PM. The point is the servers were restored about 11:15 AM EST. - I can't say this will be an ETA I'm just basing it off last time and hopefully services will be restored soon.
I assume we're receiving some kind of credit for 20(+) hours of downtime?
Posted by FastServ, 08-07-2010, 10:44 AM This is not typical of Cogent (nor any transit provider) at all and it's pretty lame to pass the blame in situations like this without the precide details. And there is no way ARIN can cause a BGP session to go down either -- they do not control the BGP tables.
If it were my guess I would say it's most likely a billing dispute or contractual issue. 'paperwork'??? Good luck guys...
Posted by Jacovy, 08-07-2010, 10:47 AM Still down and I'm losing business like crazy. Unbelievable. Could someone tell me in plain terms what exactly is going on so I can tell my remaining clients
Posted by tommyh, 08-07-2010, 10:56 AM
BPG- Border Protocol Gateway is the issue... basically its the main point in which all of our bandwidth comes in and out of the DC.
Posted by whitesites, 08-07-2010, 01:36 PM Why is it taking so long to get back online?
Posted by Jacovy, 08-07-2010, 01:38 PM Thanks for explainging it to me. I don't know too much about this side of things, but does it usually take 24 hours to fix a problem like this? It seems there would be backup systems.
Posted by mdomba, 08-07-2010, 01:41 PM I too have a dedicated server with them... and it's a very bad situation for us because my company main income is from the website we host on that server...
From all what I read till now... nobody can say what is happening there... I mean what is the real problem and why it happened? Why it has not been prevented? And most inportant how long will it take to operate again?
Because if i have to wait another day (already 20 hours down) i think it will be faster to pay and setup a new dedicated server...
Posted by whitesites, 08-07-2010, 01:53 PM
From all what I read till now... nobody can say what is happening there... I mean what is the real problem and why it happened? Why it has not been prevented? And most inportant how long will it take to operate again?
Because if i have to wait another day (already 20 hours down) i think it will be faster to pay and setup a new dedicated server...
If you have a colocated box like me you have to find a new datacenter. Sign a contract, and then physically move your server, and reassign IPs to the 50+ websites you have running. Last time this happend it went down on a Saturday around 4PM, and then come back up around 4PM on Sunday. Hopefully 24 hours is the turn around. If its more I will have to find a new datacenter, meaning my clients won't be up again til Tuesday at the earliest.
Dmitry, you said you have a backup provider, What exact day and time do they start to service the datacenter. Next week is too vague of an answer.
Posted by Jacovy, 08-07-2010, 04:26 PM No updates all day from AcroNOC??
Posted by whitesites, 08-07-2010, 04:55 PM None, I have been calling Dmitry's cell all day and just keep getting his voice mail. Clients are calling and texting every few minutes pissed. If the outage lasts longer than 24 hours ( they got 10 minutes left ), I will have to find a new datacenter.
Does anybody have an recommendations for a competitively priced datacenter in Houston? Here is what I am looking for
Colocation for 1U rack server
500 GB / month
/26 block of IPs
No additional charges for reboots or Power
No additional charges for RDNS
Posted by Jacovy, 08-07-2010, 06:01 PM At this time I just want to know what the heck is the deal? It was posted yesterday it should only be 45 minutes. If this is going to be until Monday, acronoc needs to come clean. The best customer service means laying it all out regardless of how hard the truth is or maybe to swallow
Posted by RyanD, 08-07-2010, 07:38 PM
If it were my guess I would say it's most likely a billing dispute or contractual issue. 'paperwork'??? Good luck guys...
Posted by SCPRO, 08-07-2010, 07:49 PM I've talked to Dmitry earlier, It's not a billing or contractual issue -- and it's merely a 'paper issue' as stated. This is how he explained it.
Faxed 15+ pages to Cogent for BGP re-configuration and those require to be 'signed/stamped' off by management before any changes can be made. Since it's a weekend management must not be in or at least yet.
No ETA has been announced, though he did say they're working now and through the night.
Posted by Jacovy, 08-07-2010, 08:24 PM
Faxed 15+ pages to Cogent for BGP re-configuration and those require to be 'signed/stamped' off by management before any changes can be made. Since it's a weekend management must not be in or at least yet.
No ETA has been announced, though he did say they're working now and through the night.
Posted by chanton, 08-07-2010, 08:40 PM This is all very reminiscent of how ISP's ran their businesses back in the early to mid 90's. If they just need sigs, what is there for them to be working on all night? The blackout on info works no better now than it did in the 90's.
Posted by whitesites, 08-07-2010, 09:34 PM I just got off the phone with Dmitry. They are trying to pull strings to get things moving faster. It alsmost sounds like the BGP session was contractually setup to expire, and the new session wasn't live in time. This could be due to not having the paperwork in soon enough, to give cogent's management time to reapprove the new contract. Either way I can't have my server down for this long.
Posted by whitesites, 08-07-2010, 11:07 PM I am back online
Posted by tommyh, 08-08-2010, 12:06 AM
Posted by tommyh, 08-08-2010, 12:30 AM
Posted by SCPRO, 08-08-2010, 12:38 AM His domain replies: It's AcroNOC's range.Quote:
C:\Users\Cory>ping whitesites.com
Pinging whitesites.com [69.80.230.2] with 32 bytes of data:
Reply from 69.80.230.2: bytes=32 time=81ms TTL=116
Reply from 69.80.230.2: bytes=32 time=77ms TTL=116
Reply from 69.80.230.2: bytes=32 time=78ms TTL=116
Reply from 69.80.230.2: bytes=32 time=82ms TTL=116
Ping statistics for 69.80.230.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 77ms, Maximum = 82ms, Average = 79ms
Posted by tommyh, 08-08-2010, 12:57 AM Thanks for doing that..I'm driving now.. Hard to term on an iPhone....
hmmm who's next?
Posted by Jacovy, 08-08-2010, 01:22 AM Acronoc.com is up
Posted by Jacovy, 08-08-2010, 03:33 AM I'm still down and lost another client.
Posted by Ilya74, 08-08-2010, 04:07 AM I am also down.
Posted by tommyh, 08-08-2010, 10:33 AM I'm still down as well and lost 2 more..
Posted by Jacovy, 08-08-2010, 10:52 AM This is terrible all the way around. Dmitri what is going on? Its sad that this is the only place I can find out what is going on. Its also sad to see my business being smashed to pieces. I've only noticed maybe 5 posters in this thread. Does that mean acronoc only has a few clients?
Posted by Jacovy, 08-08-2010, 10:55 AM Any other local companies like acronoc? I can't wait any longer
Posted by Ilya74, 08-08-2010, 11:04 AM
Any other local companies like acronoc? I can't wait any longer
I am afraid that this case is finally convinced me that I should move...
Posted by Jacovy, 08-08-2010, 11:24 AM Besides acronoc's website listed contact info is there any other way to get in touch with them
Posted by Ilya74, 08-08-2010, 11:25 AM I know his phone, but I think other people also know and had already called him.
Posted by whitesites, 08-08-2010, 02:07 PM Granted I am glad I was back up as of last night. But this whole incident caused me to seek out another datacenter in case this goes down again. There are other datacenters in Houston. I called 6 of them, and nobody was there on the weekend. I did find one company that was there and could have gotten my server moved within an hour, but it was going to cost me. $150 setup, plus it would have doubled my colocation costs from $90 to $180 / month. But its important to understand what you give up when you move from one datacenter to another. You will be given new IPs. which means all your clients DNS will have to updated. Those of you who run a mail server and do any kink of bulk mail know that your IP reputation will impact delivery to your inbox. If you move to a new IP your delivery rates will be low for the next 60-90 days.
Acronoc
As many IPs as I want as long as I can justify them at no additional cost.
Remote Reboots.
Great customer support at no additional cost
Other Datacenters
$1 / month per IP
$75 - $150 hr for escort in the datacenter
No Personal Service
If you have Dual NICs they will charge you extra to use both
Over all costs to keep you server there will be 50% to 100% more.
I know this was stressful for everyone. By next week this should be in the past, as they will have two providers to ensure this doesn't happen again.
Posted by whitesites, 08-08-2010, 02:09 PM
Posted by Ilya74, 08-08-2010, 02:10 PM
$75 - $150 hr for escort in the datacenter
No Personal Service
If you have Dual NICs they will charge you extra to use both
Posted by whitesites, 08-08-2010, 02:34 PM
Posted by Ilya74, 08-08-2010, 03:16 PM Uptime is much more important. I would rather pay a little more than to have such problems...
Posted by SCPRO, 08-08-2010, 03:16 PM I got tired of clicking refresh and didn't feel like coding an iframe with a header refresh for my website. I googled and found a website,
pagereboot.com
Auto Refreshes
Sigh
Posted by whitesites, 08-08-2010, 03:21 PM
Posted by Jacovy, 08-08-2010, 03:34 PM I think whitesites is the only one up out of the group here. My emails to AcroNOC support are still bouncing
Posted by whitesites, 08-08-2010, 03:58 PM What is everyone else's IPs? I am 69.80.230.2 - 69.80.230.45, check to make sure your RDNS is still active. During the last outage I had lost all my RDNS entires. without RDNS thigns will not get through
Posted by tommyh, 08-08-2010, 05:37 PM
pagereboot.com
Auto Refreshes
Sigh
Great find!
Posted by tommyh, 08-08-2010, 05:40 PM
Posted by Jacovy, 08-08-2010, 05:47 PM Ok so this has happened before correct? How long was it down last time. How come only certain Acronoc customers are up? I think we've been all patient but I'm starting to lose patience. It is really upsetting that we haven't heard from Dmitri about this. I know some of you has his phone number, but for us lower lives, have to rely on the number posted on their site which is still down.
Anyone else up that has followed this thread besides whitesites?
Posted by whitesites, 08-08-2010, 05:48 PM 64.72.127.30 RDNS -> hosted.by.acronoc.com
Is this a colocated server?
Posted by whitesites, 08-08-2010, 05:52 PM What kind of platform is everyone else hosting with acronoc?
I am colocating a 1U rack server with them.
Is everyone else colocating, have a dedicated, or VPS / shared?
Posted by Jacovy, 08-08-2010, 05:54 PM Dedicated still down
Posted by whitesites, 08-08-2010, 05:56 PM It appears acronoc.com is up
but support.acronoc.com is not
support also points to their mail server, so this could be why many are having problems with bouncing messages.
Posted by tommyh, 08-08-2010, 06:00 PM
Is this a colocated server?
Posted by tommyh, 08-08-2010, 06:04 PM
Anyone else up that has followed this thread besides whitesites?
D is in limited communication with us as he is working on these issues... i share in everyones frustration... My last text with him was about an hour ago.. he stated he was working hard and working the issues and that i would be back up asap...
notice that acronoc.com is loading slow...
I am sure D wil lbe on here soon once he has a moment to address the issues...
Posted by tommyh, 08-08-2010, 06:10 PM
I know how you feel but you have to hand it to Acronoc...they have been great... I feel that the addition of the extra carrier and bgp will solve this issue and we can look forward to less of these types of issues..
outside of these small cases I have had 100% uptime...
Posted by whitesites, 08-08-2010, 06:12 PM Acrnoc.com is loading slow because some of the page content comes form support.acronoc.com which is still down. Use firefox and enable firebug pluging in NET view to see the failed requests
My guess is they are having to manually rebuild routing tables or something. The difference between last time and this time is last time it went down Saturday around 4PM and was back up around 4PM Sunday. This time it went down Friday at 2PM.
Posted by SCPRO, 08-08-2010, 06:23 PM Just got off the phone with Dmitry, He told it's official all servers will be back online tonight.
AcroNOC should be making an official post soon.
Posted by whitesites, 08-08-2010, 06:28 PM I agree with tommyh
Outside of these issues I have had 100% uptime. The extra carrier should put an end to this chaos.
Last night I was looking for another datacenter, and the only one that was there on a Saturday to talk to me wanted $50 / 1Mbps, and only dealt with whole Mbps. While Acronoc custom builds my plan according to what I need, and charges way less. They don't nickle and dime me for little stuff.
Posted by Jacovy, 08-08-2010, 08:09 PM
Outside of these issues I have had 100% uptime. The extra carrier should put an end to this chaos.
Last night I was looking for another datacenter, and the only one that was there on a Saturday to talk to me wanted $50 / 1Mbps, and only dealt with whole Mbps. While Acronoc custom builds my plan according to what I need, and charges way less. They don't nickle and dime me for little stuff.
Posted by SCPRO, 08-08-2010, 08:17 PM
I've been a customer with them since day 1 with AR officially announced they closed and the server was setup on Christmas day, if I remember correctly.
Posted by Jacovy, 08-08-2010, 09:45 PM
AcroNOC should be making an official post soon.
Posted by Dcommunications, 08-08-2010, 10:26 PM Please spare the "my business is failing but I'm sticking with them"
Someone here is out right lying about what happened with ARIN. Posts about ARIN not working on Saturday and then later resolving the "issue/problem" with ARIN. Explain what ARIN really had to do with this?
If you're not doing what's best for your business then you don't know what you're doing.
Someone isn't being honest with you here. Two wrongs don't make a right. Take a step to be honest to yourself and your business even if acronoc isn't.
Posted by Jacovy, 08-08-2010, 10:34 PM
Someone here is out right lying about what happened with ARIN. Posts about ARIN not working on Saturday and then later resolving the "issue/problem" with ARIN. Explain what ARIN really had to do with this?
If you're not doing what's best for your business then you don't know what you're doing.
Someone isn't being honest with you here. Two wrongs don't make a right. Take a step to be honest to yourself and your business even if acronoc isn't.
Posted by whitesites, 08-08-2010, 10:45 PM
Someone here is out right lying about what happened with ARIN. Posts about ARIN not working on Saturday and then later resolving the "issue/problem" with ARIN. Explain what ARIN really had to do with this?
If you're not doing what's best for your business then you don't know what you're doing.
Someone isn't being honest with you here. Two wrongs don't make a right. Take a step to be honest to yourself and your business even if acronoc isn't.
If you know something and would like to share with the community, then how about a little transparency of who you are. Else it seems you are out to smear Acronoc.
Posted by Dcommunications, 08-08-2010, 10:55 PM
If you know something and would like to share with the community, then how about a little transparency of who you are. Else it seems you are out to smear Acronoc.
I'm calling out total lie on this one. That's not being out to smear. I'm trying to be honest. Like Randy from Fastserv said there's something wrong with the story that Acronoc is telling you in this thread.
Posted by SCPRO, 08-08-2010, 10:59 PM AcroNOCs datacenter is back online, if you haven't figured that out.
Posted by whitesites, 08-08-2010, 11:03 PM As long as by next week I can see two providers in a tracert all is good with me.
Posted by Jacovy, 08-08-2010, 11:15 PM
Posted by SCPRO, 08-08-2010, 11:19 PM
Posted by Jacovy, 08-08-2010, 11:26 PM
Posted by Jacovy, 08-09-2010, 12:12 AM ok so the promise to have everything fixed tonight isn't going to happen, so can we get the next promised time of this being fixed?
Posted by SCPRO, 08-09-2010, 12:13 AM TX is 11:12 PM - Still possible.
Posted by Jacovy, 08-09-2010, 01:35 AM
Posted by tommyh, 08-09-2010, 02:50 AM My VPS is back online!!!!
Posted by SCPRO, 08-09-2010, 02:57 AM Uptime? I'm going to say shortly.
They're adding IPs.
Posted by Jacovy, 08-09-2010, 03:09 AM
They're adding IPs.
Posted by tommyh, 08-09-2010, 03:15 AM jacovy...what do you have with acronoc?
what are your ips? ill check from my end...
Posted by SCPRO, 08-09-2010, 03:16 AM
I'm not going to speculate anymore ETA as I just get disappointed.
Just have to 'wait it out' I mean I've wait this long, what maybe another few more hours? Since it will be a business day.
Posted by Jacovy, 08-09-2010, 09:22 AM I'm still down 3 days of down time and no official word from acronoc on why?
Posted by Jacovy, 08-09-2010, 09:57 AM If someone has a support number that works can they email it to me at foffspammer@gmail.com
Posted by vraa, 08-09-2010, 10:57 AM
I'm not going to speculate anymore ETA as I just get disappointed.
Just have to 'wait it out' I mean I've wait this long, what maybe another few more hours? Since it will be a business day.
Is there a way to go to the datacenter itself at the address on the acronoc page? Will they give me access to my dedicated box? If I just drive there and show up, is that OKAY? I don't know how to get in touch with any of the AcroNOC staff to let them know...
My Acronoc IP is 64.72.125.155 but it has been down since Friday
Posted by quantumphysics, 08-09-2010, 11:13 AM
Is there a way to go to the datacenter itself at the address on the acronoc page? Will they give me access to my dedicated box? If I just drive there and show up, is that OKAY? I don't know how to get in touch with any of the AcroNOC staff to let them know...
My Acronoc IP is 64.72.125.155 but it has been down since Friday
Posted by Jacovy, 08-09-2010, 11:41 AM
Is there a way to go to the datacenter itself at the address on the acronoc page? Will they give me access to my dedicated box? If I just drive there and show up, is that OKAY? I don't know how to get in touch with any of the AcroNOC staff to let them know...
My Acronoc IP is 64.72.125.155 but it has been down since Friday
Posted by tommyh, 08-09-2010, 11:42 AM
Is there a way to go to the datacenter itself at the address on the acronoc page? Will they give me access to my dedicated box? If I just drive there and show up, is that OKAY? I don't know how to get in touch with any of the AcroNOC staff to let them know...
My Acronoc IP is 64.72.125.155 but it has been down since Friday
scpro has beee a great help and has been in touch with D at acronoc...
what are your ips and let us check from our end...
Posted by tommyh, 08-09-2010, 11:47 AM i still have a ded box down and its my streaming box....
Posted by Jacovy, 08-09-2010, 11:56 AM 64.72.127.57, 64.72.127.58
Posted by tommyh, 08-09-2010, 12:01 PM
i know the team is working to get everything back up and going...
Posted by vraa, 08-09-2010, 01:03 PM
What are you checking?
Thanks
Posted by tommyh, 08-09-2010, 01:09 PM
What are you checking?
Thanks
ping or tracert the ip or a domain on your vps
Posted by SCPRO, 08-09-2010, 03:19 PM My server is back online. YAY
Now with that said, You all should be on today! Just wait a little longer.
I'll keep this thread open and keep talking to Dmitry in regards for an ETA.
Posted by tommyh, 08-09-2010, 06:43 PM i have been told my ded box will be online any moment now... yay!
Posted by AcroRob, 08-09-2010, 07:16 PM Thank you everyone for you patience! We sincerely appologize for the inconvenience.
We have been working very hard to get everyone back online and continue to do so. We expect to have everyone back up and running today/this evening.
As a part of our effort to resolve the issues and prevent them from happening again in the future, we have moved some of our clients and internal servers to another facility in Florida from where we are multi-homed. Dmitry and Austin are onsite in the new facility making sure everything gets setup properly, while the rest of us manage things in Houston. I have been working, nonstop, on the network to ensure there we be little to no chance of anyone having to renumber.
We will be issueing credits to all of our customers.
Thank you,
Robert Singleton
Chief Technology Officer
AcroNOC, Inc.
Posted by SCPRO, 08-09-2010, 07:18 PM Little Road blocks
Server Outage
Root Password Reset (They needed to reconfigure the server as it wasn't talking to the router)
Server Online
Asked for Root Password
Original Main IP wouldn't connect. (Old AlphaRed IPs) - Needed to connect to new ips assigned to me a year ago.
Logged into SSH.
Logged into WHM (cPanel)
License Expired! (Newer IP)
Request to 'Update' license.
Ran, /usr/local/cpanel/cpkeyclt - Done.
Attempted to 'Reconfigure' Old AlphaRed IPs as I assumed they would of worked, but no netmask worked. Dmitry corrected me.
Updated site to 'NEW IP'. (Had DNS setup last year on these newer IPs)
Removed Old IPs.
Had a point of failure on a domain name (Streaming Control Panel) - Corrected it. Used: intodns.com
Streaming Control Panel license is invalid, had to re-issue to identify new IP.
Stopped all ports in Control Panel, after ran killall -9 sc_serv (Make sure they're all down.)
Restarted them all.
Email all clients to explain and update them on information.
Update players (for my radio stations) and help any client that needs it.
After all this work, I want to say, Thanks AcroNOC! I know it's been stressful and you've had little sleep Dmitry. You're awesome.
Posted by Dcommunications, 08-09-2010, 08:32 PM
We have been working very hard to get everyone back online and continue to do so. We expect to have everyone back up and running today/this evening.
As a part of our effort to resolve the issues and prevent them from happening again in the future, we have moved some of our clients and internal servers to another facility in Florida from where we are multi-homed. Dmitry and Austin are onsite in the new facility making sure everything gets setup properly, while the rest of us manage things in Houston. I have been working, nonstop, on the network to ensure there we be little to no chance of anyone having to renumber.
We will be issueing credits to all of our customers.
Thank you,
Robert Singleton
Chief Technology Officer
AcroNOC, Inc.
Now you're saying you're multihomed? Are you sure about that?
You're AS19166 is listed as inactive and not on the global route table.
http://www.cidr-report.org/cgi-bin/as-report?as=19166
Your IP addresses are being originated by AS174 (cogent). This would make it not possible for you to be multihomed.
http://smakd.potaroo.net/cgi-bin/per....72.112.0%2F20
This is from the perspective of the reach network and I confirm level3 also shows your IP space only being advertised directly by AS174 cogent.
I'm really not trying to smear you but if you keep lying I'm going to keep pointing it out.
I really don't know how you can be so blatant with lies. What is being said on webhostingtalk will always exist on record.
Posted by AcroRob, 08-09-2010, 09:00 PM Well I have my issues with the AS Number as when you look it up you will see it still has the stink of AlphaRed all over it. An issue that was never resolved. I am confident in the long run that it will be however.
As far as the routing, you are correct. At the moment you will see exactly what you see. Not all is finished with our network changes, and we still have much to do. At present, we now have routers in Houston and Florida from which our network will operate.I am not lying or attempting to mislead anyone. We simply are not finished doing what we have planned. Perhaps, it can be chalked up to a poor choice in wording...Quote:
I'm really not trying to smear you but if you keep lying I'm going to keep pointing it out.
Thanks,
Robert Singleton
Chief Technology Officer
AcroNOC, Inc.
Posted by Dcommunications, 08-09-2010, 09:25 PM
Robert Singleton
Chief Technology Officer
AcroNOC, Inc.
There is nothing that says AlphaRed about this ASN. I'm not sure what you mean by "stick of alphared".
When another ISP/peer/etc (level3,cogent,etc) needs to setup relationship with AS19166 they only use the information provided by ARIN _if_ they need/want any information.
If any _other_ website besides ARIN's does say Alphared they have old records that don't update. It is also totally irrelevant for the reason mentioned above.
Its ok Rob.
Posted by AcroRob, 08-09-2010, 09:31 PM
There is nothing that says AlphaRed about this ASN. I'm not sure what you mean by "stick of alphared".
[Querying whois.radb.net]
[whois.radb.net]
aut-num: AS19166
as-name: ALPHARED
descr: Alpha Red, Inc
import: from AS36874 accept {41.177.0.0/16^16-24, 196.6.121.0/24, 196.22.240.0/20^20-24, 196.41.96.0/19^19-24}
export: to AS174 announce AS36874 {64.72.112.0/20^20-24, 69.80.224.0/20^20-24, 38.100.88.0/21, 88.214.224.0/20}
export: to AS3549 announce AS36874 {64.72.112.0/20^20-24, 69.80.224.0/20^20-24, 38.100.88.0/21, 88.214.224.0/20}
export: to AS4323 announce AS36874 {64.72.112.0/20^20-24, 69.80.224.0/20^20-24, 38.100.88.0/21, 88.214.224.0/20}
export: to AS36874 announce {0.0.0.0/0, 64.72.112.0/20^20-24, 69.80.224.0/20^20-24, 38.100.88.0/21, 88.214.224.0/20}
export: to AS6939 announce AS36874 {64.72.112.0/20^20-24, 69.80.224.0/20^20-24, 38.100.88.0/21, 88.214.224.0/20}
export: to AS27542 announce AS36874 {64.72.112.0/20^20-24, 69.80.224.0/20^20-24, 38.100.88.0/21, 88.214.224.0/20}
export: to AS12956 announce AS36874 {64.72.112.0/20^20-24, 69.80.224.0/20^20-24, 38.100.88.0/21, 88.214.224.0/20}
export: to AS3303 announce AS36874 {64.72.112.0/20^20-24, 69.80.224.0/20^20-24, 38.100.88.0/21, 88.214.224.0/20}
export: to AS7473 announce AS36874 {64.72.112.0/20^20-24, 69.80.224.0/20^20-24, 38.100.88.0/21, 88.214.224.0/20}
export: to AS4725 announce AS36874 {64.72.112.0/20^20-24, 69.80.224.0/20^20-24, 38.100.88.0/21, 88.214.224.0/20}
export: to AS25462 announce AS36874 {64.72.112.0/20^20-24, 69.80.224.0/20^20-24, 38.100.88.0/21, 88.214.224.0/20}
export: to AS3356 announce AS36874 {64.72.112.0/20^20-24, 69.80.224.0/20^20-24, 38.100.88.0/21, 88.214.224.0/20}
tech-c: ARS21-ARIN
admin-c: IAD14-ARIN
mnt-by: MAINT-AS19166
changed: routing@alphared.com 20071128
source: ALTDB
Posted by Dcommunications, 08-09-2010, 09:46 PM
[Querying whois.radb.net]
[whois.radb.net]
aut-num: AS19166
as-name: ALPHARED
descr: Alpha Red, Inc
import: from AS36874 accept {41.177.0.0/16^16-24, 196.6.121.0/24,
export: to AS3356 announce AS36874 {64.72.112.0/20^20-24, 69.80.224.0/20^20-24, 38.100.88.0/21, 88.214.224.0/20}
tech-c: ARS21-ARIN
admin-c: IAD14-ARIN
mnt-by: MAINT-AS19166
changed: routing@alphared.com 20071128
source: ALTDB
Posted by tommyh, 08-09-2010, 09:49 PM
Server Outage
Root Password Reset (They needed to reconfigure the server as it wasn't talking to the router)
Server Online
Asked for Root Password
Original Main IP wouldn't connect. (Old AlphaRed IPs) - Needed to connect to new ips assigned to me a year ago.
Logged into SSH.
Logged into WHM (cPanel)
License Expired! (Newer IP)
Request to 'Update' license.
Ran, /usr/local/cpanel/cpkeyclt - Done.
Attempted to 'Reconfigure' Old AlphaRed IPs as I assumed they would of worked, but no netmask worked. Dmitry corrected me.
Updated site to 'NEW IP'. (Had DNS setup last year on these newer IPs)
Removed Old IPs.
Had a point of failure on a domain name (Streaming Control Panel) - Corrected it. Used: intodns.com
Streaming Control Panel license is invalid, had to re-issue to identify new IP.
Stopped all ports in Control Panel, after ran killall -9 sc_serv (Make sure they're all down.)
Restarted them all.
Email all clients to explain and update them on information.
Update players (for my radio stations) and help any client that needs it.
After all this work, I want to say, Thanks AcroNOC! I know it's been stressful and you've had little sleep Dmitry. You're awesome.
Posted by AcroRob, 08-09-2010, 10:11 PM its old and its a default install... but its there and i dont like it.
Posted by DPG, 08-09-2010, 10:14 PM
Robert is right. The IPs that Acronoc are announcing (through Cogent) are listed as Alphared's in the routing registry.
Posted by RyanD, 08-09-2010, 11:01 PM
Posted by SCPRO, 08-09-2010, 11:39 PM I googled, AS19166
db.ripe.net/whois?form_type=simple&full_query_string=&searchtext=-s+ARIN%2CAPNIC%2CRIPE+AS19166&do_search=Search
Shows AcroNOC just fine, As stated that is an OLD database.
Posted by Jacovy, 08-10-2010, 11:46 PM WTF you got to be kidding me
Posted by whitesites, 08-10-2010, 11:50 PM I am still up
Posted by whitesites, 08-10-2010, 11:54 PM Not only am I up, my ping is 21ms
Posted by whitesites, 08-10-2010, 11:56 PM Dmitry, When I do a tracert, I see that the connection is using cogent. When is the second carrier (XO) going to be up? And how do we check on it when it is?
Posted by SCPRO, 08-11-2010, 12:00 AM You do know our servers are no longer in TX? They were moved to FL. (Only to high bandwidth clients)
No Cogent Bandwidth, The routing hasn't been fully resolved yet.
Infact, I was one of the first ones online and my servers was online for approx. 9 Hours. At around midnight yesterday, my server went offline again. Evidently, I have an hardware issue bad NIC and it's taking them as of 'right now' 24+ Hours to correct it; with that said, they may have had to do something to the router to bring me online or maybe they're correcting the routing issue.
Posted by Dcommunications, 08-11-2010, 12:34 AM If I worked at Acronoc I would feel oddly happy because it would help me realize im really lucky that I work at Acronoc and im not a customer of it.
Posted by whitesites, 08-11-2010, 12:50 AM With Acronoc's Luck a Cat 5 Hurricane will take out the Florida Data Center.
Posted by Jacovy, 08-11-2010, 01:12 AM man oh man what is going on
Posted by whitesites, 08-11-2010, 01:27 AM Jacovy, what is your website?
Posted by Jacovy, 08-11-2010, 01:33 AM I've actually have a lot of them, they are all down. One of them is suppliesforpool.com/
Posted by Jacovy, 08-11-2010, 01:37 AM I see acronoc.com is having problems too.
Posted by Jacovy, 08-11-2010, 01:41 AM I appear to be back up now.
Posted by whitesites, 08-11-2010, 01:41 AM Its not an IP issue, they must be working on your server. Do you have a dedicated server, or a Virtual Dedicated? Your site comes up for me by the way.
Posted by AcroRob, 08-11-2010, 12:27 PM Jacovy: You should be back online now. If not let us know and we will get it taken care of for you.
Posted by AcroRob, 08-11-2010, 12:35 PM
Posted by Simon-n70, 08-12-2010, 07:33 AM Hello, Robert, check, please BJN-811162 asap. Still down.
Posted by Ilya74, 08-15-2010, 02:59 AM Support again not in DC? They do not respond to my tickets for three days...
Posted by ayksolutions, 08-15-2010, 10:22 AM It's great to see such dedicated and understanding clients. I hope that this is resolved for your sake as you definitely deserve it. AcroNOC doesn't have a dedicated status page off their network?
Posted by Ilya74, 08-16-2010, 11:26 AM Wow! I'm shocked. They removed all my tickets (I said that server is down and I do not plan to make payment because my server was down), they initially it was closed, after the question "why?" simply removed.
Posted by whitesites, 09-28-2010, 10:10 AM Acronoc is down again, any thoughts?
Posted by tommyh, 09-28-2010, 10:26 AM Both my servers are down. They are in FL Their site is in TX and it is down too.
Posted by Ilya74, 09-28-2010, 10:29 AM And again... I advise you to leave them, it is not normal. If they operate in two locations and both are not working, it is probably some problem with the providers.
Posted by Jacovy, 09-28-2010, 10:45 AM Are you kidding me?
Posted by Ilya74, 09-28-2010, 10:47 AM Jacovy,
On the topic of what?
Posted by Jacovy, 09-28-2010, 10:51 AM Down again.
Posted by tommyh, 09-28-2010, 10:54 AM So its not just me?
Posted by Jacovy, 09-28-2010, 10:54 AM Anyone get a hold of them yet?
Posted by whitesites, 09-28-2010, 10:56 AM yeah they are down again, I have already tried calling dmitry, and no answer. tracert doesn't make it into the bulding. Hoping that this is just a power outage or some other act of god. I have a second datacenter on speed dial in case I need to pull my box
Posted by Jacovy, 09-28-2010, 10:59 AM So this is happening every month now?
Posted by tommyh, 09-28-2010, 11:01 AM Im chatting with the newer DC now to see what I can find out.
Posted by Jacovy, 09-28-2010, 11:03 AM Let us know. I think it's time to move any suggestions
Posted by whitesites, 09-28-2010, 11:03 AM if anybody is able to get a response from acronoc please inform this thread.
Posted by whitesites, 09-28-2010, 11:11 AM I am in agreement with Jacovy. They were supposed to have a backup provider, and last I checked they still didn't
Posted by whitesites, 09-28-2010, 11:13 AM Who here is colocated besides me?
Posted by whitesites, 09-28-2010, 11:15 AM Would it kill them to update their twitter page to keep us informed?
Posted by tommyh, 09-28-2010, 11:15 AM Just left a message with Mack.
Posted by Jacovy, 09-28-2010, 11:16 AM Wait, you mean they don't have a backup provider? I thought we were told this. Isn't this why they moved us to florida?
Posted by tommyh, 09-28-2010, 11:24 AM I think some of us still go through the TX switch to get to FL. I am not sure on that.
Posted by Jacovy, 09-28-2010, 11:28 AM
Posted by tommyh, 09-28-2010, 11:31 AM
Posted by whitesites, 09-28-2010, 11:32 AM Last time I talked to Dmitry, His response inferred they still did not have a backup data provider. This was probably about 2-3 weeks ago
Posted by tommyh, 09-28-2010, 11:34 AM Dmitry just got back with me via txt he has been working on the issue. He says that I should be up shortly.
Posted by Jacovy, 09-28-2010, 11:40 AM Up shortly? Last time their up shortly reply took days.
Posted by whitesites, 09-28-2010, 11:41 AM I hope his definition of shortly means minutes, rather than hours or days
Posted by Jacovy, 09-28-2010, 11:44 AM How many clients does Acronoc have? I can't imagine many are left since these outages happen at least once a month now, usually around the end of the month.
Posted by RyanD, 09-28-2010, 12:08 PM
Posted by Jacovy, 09-28-2010, 12:58 PM Anyone know of another company that has good dedicated servers or vps?
Posted by Ilya74, 09-28-2010, 01:01 PM quadranet, wholesaleinternet, securedservers, dedico...
Posted by Sturdy Aric, 09-28-2010, 01:13 PM
Hope the clients had backups of the vps so they can just move on. If this happen's every month then i would just move.
Best of luck.
Posted by SCPRO, 09-28-2010, 01:21 PM Well, I'm down as well...been trying to get a hold of Dmitry, Austin or Mack via Phone or Text, No reply yet.
I wouldn't use Burstnet, they don't like to respond to open support tickets.
I've considered in the past before I went with AlphaRed at the time...then moved over.
FDC Servers or Hivelocity. (They do have dedicated bandwidth)
Posted by Sturdy Aric, 09-28-2010, 01:23 PM
I wouldn't use Burstnet, they don't like to respond to open support tickets.
I've considered in the past before I went with AlphaRed at the time...then moved over.
FDC Servers or Hivelocity. (They do have dedicated bandwidth)
We also use Hivelocity they are great aswell AKA Steve the best!!
Posted by SCPRO, 09-28-2010, 01:25 PM
We also use Hivelocity they are great aswell AKA Steve the best!!
Posted by BurstNET, 09-28-2010, 01:31 PM
We process thousands of support ticket per day, and our response times on most tickets range from phenomenal to acceptable.
As long as your expectations are reasonable for a budget hosting provider performance, one would not be disappointed with our support response times. As we are human, and occasional issue may take too long, or fall thru the cracks, but it happens at every provider, and is a very small percentage of tickets.Things get blown out of proportion, or some people do not have the same etiquette, or are just being childish, or angry because they were violating our AUP/TOS, expecting 10 times the level of server they were paying pennies for, etc...Quote:
People just love to hate us...and we've grown to understand that and use it to our benefit on WHT actually...as we actually gain more clients than we loose from such WHT complaints, by getting our name out there (and no, we don't cause such threads purposely to do that). The people we want as clients can read thru the nonsense, false thread titles, and exaggerated posts...and those that cannot, well...we don't really want as clients anyways...
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Posted by BurstNET, 09-28-2010, 01:35 PM
Sounds like you are expecting a response far too quickly than is realistic for a budget hosting provider of our size.
We do not ignore or not respond to tickets, so the only explanation here is that you may not be patient enough waiting for a response.
Small chance not the case...as some tickets can fall thru the cracks, or have to wait for a specific dept/employee to assist on their shift (but we usually let you know that while you wait), but it sounds like you have this problem multiple times, so I can only assume you are expecting response times we cannot offer at our pricing levels.
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Posted by Jacovy, 09-28-2010, 01:47 PM I will admit, I'm not all that great with my knowledge of VPSs or dedicated servers, I just use them. That being said, is it hard to switch companies?
Posted by SCPRO, 09-28-2010, 01:47 PM
Sounds like you are expecting a response far too quickly than is realistic for a budget hosting provider of our size.
We do not ignore or not respond to tickets, so the only explanation here is that you may not be patient enough waiting for a response.
Small chance not the case...as some tickets can fall thru the cracks, or have to wait for a specific dept/employee to assist on their shift (but we usually let you know that while you wait), but it sounds like you have this problem multiple times, so I can only assume you are expecting response times we cannot offer at our pricing levels.
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This is getting off topic.
Posted by HivelocityGM, 09-28-2010, 01:57 PM
Posted by Jacovy, 09-28-2010, 02:37 PM Has anyone heard what is going on
Posted by FastServ, 09-28-2010, 02:45 PM
If unsure, go with a managed host that provides free migration service.
Posted by Jacovy, 09-28-2010, 03:41 PM I really think this is very poor customer service. None of their numbers work, emails bouncing, and no word from them. I know some of you have cell numbers, can you PM them to me please. Once again this is destroying my business. The customers who hung in there after the last outage are leaving now.
Posted by planbman2010, 09-28-2010, 04:01 PM So, does anyone know at this hour whether or not acronoc will be back up at ALL today?
Posted by whitesites, 09-28-2010, 04:01 PM I have tried calling and texting dmitry's cell. No Answer. I will be getting to the datacenter around 4pm. I hope someone is there, so I can pull my server. There is another datacenter up the street. The negative about the other place is my hosting costs are going to double. Acronoc really was a sweet deal in terms of cost. But my clients aren't tolerating any more outages, so its time to move.
Posted by whitesites, 09-28-2010, 04:03 PM
Posted by planbman2010, 09-28-2010, 04:07 PM Probably a wise move, just don't understand why they can't be more professional and make an effort to issue a statement as to what really is going on over there...
Posted by whitesites, 09-28-2010, 04:16 PM yeah even a tweet would help.
Posted by RyanD, 09-28-2010, 04:30 PM
Posted by planbman2010, 09-28-2010, 04:57 PM Any word yet from anyone at Acronoc? Is this company out of business or what?
Posted by SCPRO, 09-28-2010, 05:24 PM
Posted by SCPRO, 09-28-2010, 05:42 PM Well...I'm back online.
Posted by tommyh, 09-28-2010, 06:03 PM I am back online as well
Posted by whitesites, 09-28-2010, 06:14 PM i am still down, i am at the data center, nobody is here, wtf
Posted by planbman2010, 09-28-2010, 06:30 PM You are not referring to back online with Acronoc are you??? Because I am still down...
Posted by whitesites, 09-28-2010, 06:32 PM i have a colocated server at acronoc's houston datacenter, and i am still down, plus i am sitting at their door and nobody is here
Posted by whitesites, 09-28-2010, 07:06 PM not good, there was a note of default on the door to some space they used to occupy, according to the gaurds nobody is allowed in the space, because of a dispute between acronoc and building management, i am going back tomorrow to get my server if possible
Posted by planbman2010, 09-28-2010, 07:48 PM Is it possible they moved servers somewhere else, might explain why we are down??
Posted by whitesites, 09-28-2010, 08:25 PM
I just got back, as I personally went down to the datacenter to try to get my server pulled so I could take it else where. Nobody from acronoc was there. According to the Guards the building management changed the locks on the doors so even Acronoc would not be able to get in. Sounds like they didn't pay rent or something. The air conditioner for the data center is still running, but nobody was there. I am hoping I can get the building management to let me in tomorrow morning so I can pull my server.
Dmitry has not responded to any of my calls or texts. I am very disappointed in the communication on Acronoc's behalf.
Posted by planbman2010, 09-28-2010, 08:34 PM Is there another email and/or number Dmitry can be reached at?
Posted by BurstNET, 09-28-2010, 08:38 PM
Ticket number(s) please?
Doesn't sound right...and I want to verify this.
Quite possibly we did respond, and the response get caught in your spam protection or something...
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Posted by planbman2010, 09-28-2010, 09:42 PM Anyone heard from Dmitry yet?
Posted by Jacovy, 09-28-2010, 11:51 PM Are you freaking kidding me? The door was chained tight and no one has heard from any of the staff at all? Usually a company would tell others that they are going out of business and give their clients a chance to move.
Posted by Jacovy, 09-28-2010, 11:54 PM
Are you moving to another host?
Posted by whitesites, 09-29-2010, 12:00 AM I have not heard from Dmitry. Been texting and calling him all day. When I went down to the building. The guards said the last time they saw Dmitry was Saturday. Also they said something about building management not letting them into the datacenter. I guess they have some kind of lease dispute. I am going down to the datacenter early tomorrow morning to talk to the building mangement. Hoping they will let me into the datacenter so I can pull my server. I have attached the note that was on the door of one of the spaces that I believe they used for building new servers and storage. If you have a box colocated with them your best bet is to contact the building management to see if they will let you in. I am praying they are cool about this and just let me in.
Worst case situation. Is they refuse to release any assets in their space until a court hearing in 30 days.
For those of you guys who were on VPS or dedicated boxes I doubt you will get back online until the building management and acronoc have resolved their dispute, which who knows if and when that will happen. Start looking for a new host.
Posted by whitesites, 09-29-2010, 12:10 AM Interesting when I ping my server whitesites.com, the dns pulls up my ip 69.80.230.2, but then it states
Reply from 67.23.232.145: TTL expired in transit
Reply from 67.23.232.145: TTL expired in transit
Reply from 67.23.232.145: TTL expired in transit
67.23.232.145 belongs to http://dimenoc.com/
This is an orlando Datacenter. I suppose its the Florida location.
My IP didn't used to Ping like this. Tells me that they are trying to repoint all the Houston IPs to the Orlando datacenter. This might be good for VPS and dedicated customers. But unfortunately this will do nothing for anyone who is colocated in Houston.
It seems like they have abandoned their Houston colocated customers. At least the Air Conditioner was still running on the Houston Datacenter. This tells me there is still hardware in there worth cooling.
Posted by whitesites, 09-29-2010, 12:15 AM Strange.
They are definately rerouting their IPs to the florida datacenter.
When I do a tracert it follows the Level3 backbone to Orlando, then to hostdime.com From there it gets stuck in a loop between 67.23.232.146 and 67.23.232.145
Posted by Jacovy, 09-29-2010, 12:57 AM whitesites are you still around? Do you use yahoo messenger, I'd like to talk to you
Posted by RyanD, 09-29-2010, 12:58 AM it looks like it's Alphared all over again. I wonder if the wedge tower is going to lease to whomever picks up from this mess since Acronoc was just the AlphaRed leftovers.
Posted by tepid, 09-29-2010, 01:47 AM Another Alphared story?
Posted by whitesites, 09-29-2010, 02:08 AM
Posted by planbman2010, 09-29-2010, 08:08 AM I noticed Acronoc's website is Back up today!!
Posted by whitesites, 09-29-2010, 08:13 AM yeah looks like they moved it to their Florida Datacenter. I think all that is left in Houston in the Colo customers. I am leaving shortly to go down there, and hopefully get my server out of there
Posted by Patrick, 09-29-2010, 09:34 AM
Posted by Jacovy, 09-29-2010, 12:22 PM If you read the note it said people would be able to remove their personal items. I assume if you own the the sever it is a personal item
Posted by whitesites, 09-29-2010, 02:16 PM Correct, but I went down there today, and management said I needed Dmitry or Roberts permission to enter the datacenter. Nobody can reach either one of them, so the management won't allow me to enter. My Server seems to be caught up in their legal dispute. I am doing everything I can to get my server back. I have emailed them tons of documentation that proves my relationship with Acronoc. They are worried about being sued for breach of contract. This is driving me nuts. Dmitry if you read this, PLEASE call them and tell them to let me into the data center to get my server.
Posted by Jacovy, 09-29-2010, 02:20 PM Dmitry has responder to my emails a couple of times today
Posted by technetrium, 09-29-2010, 02:21 PM I have a dual core dedicated there, after finally getting everything set up correct on my own as someone new to dedicated servers, then having everything drop the day i have everything set up?? sucks for me.
I am loosing money though, and i need to know what is going on I plan on hosting several websites and i must switch if downtimes like this will occur and from what i am hearing it is not well/
i have austin on skype he has not answered
Posted by FastServ, 09-29-2010, 02:24 PM
Posted by whitesites, 09-29-2010, 04:33 PM Dmitry is responding to my emails, so things are looking good.
Posted by Jacovy, 09-29-2010, 04:37 PM What's the word
Posted by whitesites, 09-29-2010, 04:38 PM I am having my lawyer write up a letter that states the server in the datacenter with serial number blah belongs to me, and that acronoc has no interest in this item. Then Dmitry is going to sign and notarize it, and send it to the attorneys. The building management wants this to cover their buts in order to release the server to me. I understand why they want it this way. Its good the uncertainty of this is coming to a close. Hopefully I can get my server tonight or tomorrow. The rest of you might have to take a similar approach.
Posted by Jacovy, 09-29-2010, 04:44 PM Are they going out of business
Posted by whitesites, 09-29-2010, 04:55 PM Not sure. My theory is they have moved all their dedicated and VPS customers to the florida datacenter, ( even their own website ). Most likely they are going to abandon the Houston Data Center. They already have rerouted all their IPs to Florida. do a tracert to your colocated box and you will see it gets stuck in a loop at the florida datacenter
Posted by tommyh, 09-29-2010, 06:46 PM
Are you moving to another host?
Posted by raymor, 09-29-2010, 09:22 PM I was at the datacenter yesterday and today and I spoke
with building management. I can therefore confirm most
of what "whitesites" has said.
I last spoke to building management a few minutes after
5:00 PM on Wednesday. He double checked with their lawyer
and for now, building management is wanting a letter
signed by Dmitry in order to get our colocated equipment.
The lawyer for the building management is supposed to have
a draft letter ready in the morning.
Hopefully Dmitry will take care of signing and returning
those, via fax or some other FAST method hopefully.
I will post when and if I get any other information,
including a response from Dmitry in regards what needs
to be done to get that letter to him, signed, and returned.
I have already gotten a rack in another downtown datacenter.
Our business was based on using a low priced datacenter,
but also a reliable one where we have full access.
We went with Lakota, which is significantly less costly
than some of the others, though they don't have the
same name recognition and reputation as someone like
Level3.
If someone else has a server at Acronoc that they are
not able to physically get because you're out of town
of something, contact us and perhaps we can get it for you
and ship it, deliver it to another Houston DC, or whatever.
If someone else had just a server or two at Acronoc which
now needs a new home, we do have some empty space in our
new rack at Lakota.
Posted by whitesites, 09-29-2010, 10:16 PM Raymor thanks for sharing. This greatly helps everyone else who is in the same boat. I will keep Lakota in mind. My biggest problem in searching for a new datacenter was finding one that dealt with individual 1U servers, and didn't require you buy part of a rack. I decided to go with Internap, their network and people are excellent. They aren't cheap but they also don't nickle and dime you for the little stuff. Plus that data center houses Exon and Haliburton. It has 6 data providers. If their datacenter went down we have much bigger problems than our servers. (WWIII)
Posted by DPG, 09-29-2010, 10:23 PM
Posted by raymor, 09-30-2010, 09:29 AM
can use it as a template to fill in their own information?
Posted by whitesites, 09-30-2010, 09:51 AM $180 for 2 Mbit on a 1U. However this is from a quote I got about a month ago, the quote was about to expire, so I am not sure if they still have it available at this price. The company that sells the 1U colo in Internap is http://www.fastpcnet.net
Posted by whitesites, 09-30-2010, 09:57 AM
can use it as a template to fill in their own information?
Posted by whitesites, 09-30-2010, 11:19 AM Plan B : )
http://fringe.davesource.com/Fringe/...ockpicking.txt
Posted by whitesites, 09-30-2010, 02:33 PM just got my server out of acronoc, the building manager Erik is a good guy, you will need dmitry to sign a letter stating you own the hardware, i was surprised there was still a lot of equipment in there, though its obvious they have consolidated a lot, as i would say 30% of my rack was empty, and before it was near full.
Posted by whitesites, 09-30-2010, 02:40 PM whoever i met today (sorry bad with names) in the lobby of wedge tower from lakota, please contact me, i want to keep your info on file, as i might want ti setup a second server with you in the distant future, email me whitesites at gmail
Posted by grepmaster, 09-30-2010, 07:28 PM I too just retrieved my server from the DC. Got a release form signed by Dmitry, and the building manager Erik was super nice.
Posted by Ilya74, 10-01-2010, 05:04 AM I am glad that Acronoc at least allows to obtain equipment. It is strange that they were not told about the closing houston facility and that customers should pick up equipment.
Posted by Ilya74, 10-01-2010, 01:02 PM Btw, grepmaster and whitesites, when you pick up your servers, whether they were connected to power/network or acronoc disconnected them before they left DC? In short, how you think, they just left there in a hurry leaving the colo to their fate, or it looked as if they were preparing to leave in advance?
Posted by whitesites, 10-01-2010, 03:55 PM I talked with the guards when I first went down there. Their response was Dimitry was there on Saturday but it kinds of sounds like the locks on the door had been changed, so Dmitry was not able to enter the datacenter. On Saturday everything was still working. When I went in to get my server on Thursday, there was a pile of servers on the floor after you first enter, this tells me that they were preparing to move hardware.
I think Building management is trying to get past rent money from Acronoc. As such they can refuse to give back their equipment until the entire ordeal is resolved. I don't know if Acronoc is going to come up with the past rent money so they can get their hardware out of there, or if they are going to abbadon the entire datacenter completely.
Management would like to pull the plug on the power, but they are affraid this might cause damage to equipment. I know if my server lost power it would be ok, but I couldn't speak for the other hardware in there.
Posted by whitesites, 10-01-2010, 10:22 PM
Posted by whitesites, 10-01-2010, 10:36 PM Just checking to see where everyone is at?
Has everyone else got their hardware yet?
There was quite a bit of hardware still in the datacenter.
If you got your stuff report back what you got.
I got my 1U supermicro rack server.
Posted by whitesites, 10-01-2010, 10:39 PM By the way Internap ( where I moved my server to ) is really fast!
11 backbones go through there, plus their routing is dynamic to send packets through only the fastest available connections. Its expensive but in my opinion its worth it. I only wish My server supported port bonding, as they were going to get me setup with that for additional redundancy.
Posted by raymor, 10-01-2010, 11:20 PM
Dmitry and Austin left, it appears. They only stopped
working when they rerouted the IPs to Florida, probably.
At least, mine were still connected.
It doesn't appear that the move was well planned / executed.
For example, the desk area was left exactly as it was,
with the big flat panel monitor still sitting there.
Posted by sneaksms, 10-02-2010, 07:05 AM Being an outsider here, not being involved at all... It's nice to see that the building management are being decent about this. Particularly not pulling the power to the servers
Posted by RyanD, 10-02-2010, 10:09 AM
Posted by Ilya74, 10-02-2010, 10:20 AM Meanwhile acronoc ready to accept new colo customers in Florida. I wonder whether they will do the same mistake again, and whether the new move. although it seems to me that until their closure is not so far.
Posted by Patrick, 10-02-2010, 10:30 AM
Posted by Ilya74, 10-02-2010, 10:35 AM
AcroNoc are a bunch of clowns!
Posted by planbman2010, 10-03-2010, 02:47 PM I just Dropped Acronoc after hanging in there for quite awhile...I figured enough was enough...they can't possibly survive with poor or no support and 99% downtime....
Posted by Ilya74, 10-11-2010, 01:31 AM Do all got their own servers from there? And also what you know about the current situation?
Posted by whitesites, 10-11-2010, 03:25 AM i pulled my server back on the 30th, havent heard anything since then
Posted by SCPRO, 10-21-2010, 02:47 AM There was an outage and now we're back online.
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