Netdirekt down from uk

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Posted by DigitalDaz, 08-16-2010, 03:54 PM
Just got a server with netdirekt and wondered if I am just unlucky tonight.

I have had the server credentials less than five hours and am getting about 8% packet loss from the UK and now I can neither access my server or their website.

Is this a one off, or is this the quality of service I can expect?

TIA
Posted by UnderHost, 08-16-2010, 03:55 PM
Have you tried to contact them about your issue?
Posted by stubrud, 08-16-2010, 03:57 PM
its looks like an major outage.my servers are out. tested from here in norway and from US.
netdirekt been extremly stable for
Posted by LDHosting, 08-16-2010, 04:00 PM
We're also seeing the same thing. All of our servers with NetDirekt are offline to 80% of locations
Posted by DigitalDaz, 08-16-2010, 04:03 PM
I can hit them fine from one of my ovh servers in France
Posted by GHBen, 08-16-2010, 04:08 PM
Anyone else having problems ?, pretty sure there was problems last week or so as well.

Looking for who is responsible for root zone and followed j.root-servers.net.
Looking for who is responsible for de and followed z.nic.de.
Looking for who is responsible for netdirekt.de and followed ns9.dnspro.de.
Nameservers for netdirekt.de:

ns10.dnspro.de returned (SERVFAIL)
quart.dnspro.de returned (SERVFAIL)
tert.dnspro.de returned (SERVFAIL)
ns9.dnspro.de returned (SERVFAIL)

Cheers,
Posted by IC3 Networks, 08-16-2010, 04:09 PM
Their website looks down from here too.
My server is down including many other major websites I know hosted in netdirekt data center.
Posted by stubrud, 08-16-2010, 04:11 PM
down from norway and US too
Posted by allquixotic, 08-16-2010, 04:16 PM
Yikes! Is this localized to problems within 1 datacenter, or is this a more general backbone outage?
Posted by LDHosting, 08-16-2010, 04:18 PM
Same here, looks like they're down from most locations at the moment

http://just-ping.com/index.php?vh=ne...t.de&c=&s=ping!
Posted by DigitalDaz, 08-16-2010, 04:21 PM
Definitely, not their datacenter, I am on their website now, and my server, proxying the connection through ovh in france.

A traceroute from the UK doesn't give me any hops at all that are not *** except my local ones
Posted by AL-Kateb, 08-16-2010, 04:28 PM
It's down for me as well, i hope we will at least hear from them soon.

anybody tried to call them?
Posted by ServeDome, 08-16-2010, 04:29 PM
NetDirekt is down from my home (Singapore) but works fine from my server in Netherlands:

[root@neptune ~]# tracert netdirekt.de
traceroute to netdirekt.de (217.20.112.80), 30 hops max, 40 byte packets
1 gateway.servedome.com (94.228.216.129) 0.230 ms 0.246 ms 0.279 ms
2 de-cix01.fra3.gatewayrouter.net (80.81.192.147) 7.753 ms 7.755 ms 8.140 ms
3 10.255.0.182 (10.255.0.182) 7.823 ms 7.823 ms 7.981 ms
4 ad150.unix-server.com (217.20.112.80) 8.880 ms 8.882 ms 8.881 ms
[root@neptune ~]#

[root@neptune ~]# ping -c4 netdirekt.de
PING netdirekt.de (217.20.112.80) 56(84) bytes of data.
64 bytes from ad150.unix-server.com (217.20.112.80): icmp_seq=1 ttl=60 time=8.59 ms
64 bytes from ad150.unix-server.com (217.20.112.80): icmp_seq=2 ttl=60 time=8.35 ms
64 bytes from ad150.unix-server.com (217.20.112.80): icmp_seq=3 ttl=60 time=8.55 ms
64 bytes from ad150.unix-server.com (217.20.112.80): icmp_seq=4 ttl=60 time=8.56 ms

--- netdirekt.de ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3003ms
rtt min/avg/max/mdev = 8.359/8.518/8.591/0.092 ms
[root@neptune ~]#
Posted by ServeDome, 08-16-2010, 04:32 PM
NetDirekt is down from my home (Singapore) but works fine from my server in Netherlands:

[root@neptune ~]# tracert netdirekt.de
traceroute to netdirekt.de (217.20.112.80), 30 hops max, 40 byte packets
1 gateway.servedome.com (94.228.216.129) 0.230 ms 0.246 ms 0.279 ms
2 de-cix01.fra3.gatewayrouter.net (80.81.192.147) 7.753 ms 7.755 ms 8.140 ms
3 10.255.0.182 (10.255.0.182) 7.823 ms 7.823 ms 7.981 ms
4 ad150.unix-server.com (217.20.112.80) 8.880 ms 8.882 ms 8.881 ms
[root@neptune ~]#

[root@neptune ~]# ping -c4 netdirekt.de
PING netdirekt.de (217.20.112.80) 56(84) bytes of data.
64 bytes from ad150.unix-server.com (217.20.112.80): icmp_seq=1 ttl=60 time=8.59 ms
64 bytes from ad150.unix-server.com (217.20.112.80): icmp_seq=2 ttl=60 time=8.35 ms
64 bytes from ad150.unix-server.com (217.20.112.80): icmp_seq=3 ttl=60 time=8.55 ms
64 bytes from ad150.unix-server.com (217.20.112.80): icmp_seq=4 ttl=60 time=8.56 ms

--- netdirekt.de ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3003ms
rtt min/avg/max/mdev = 8.359/8.518/8.591/0.092 ms
[root@neptune ~]#
Posted by LDHosting, 08-16-2010, 04:33 PM
I just got this via email

Quote:

Dear customers,

at the moment we are having network problems.
We have to excuse the circumstances that are
caused by this issue. At the moment our
network technicians are working under
high pressure to fix that problem.

Posted by GHBen, 08-16-2010, 04:40 PM

Quote:

Originally Posted by LDHosting

I just got this via email

Thanks for the update.
Posted by SCVPS-Steve, 08-16-2010, 04:49 PM
Thank's for this guys

We've just saw this now.

Could anyone link me with any prior issue's if this happens a lot?

Just suddenly gone down grr.
Posted by SCVPS-Steve, 08-16-2010, 05:01 PM
Over the last couple of day's we've noticed slow-down's on the upload speeds. on there GIGA Switches they said they've submitted temporary FIX for the issue's increasing the upload by 1MB'S Per Second. they did say there was going to be a slight disconnect.
Posted by YazuHost, 08-16-2010, 05:20 PM
Same problem here, all my servers are down from most of the locations
Posted by xeno007, 08-16-2010, 05:21 PM
It looks like they are back. Right?
Posted by YazuHost, 08-16-2010, 05:25 PM
My servers are up.
Posted by SCVPS-Steve, 08-16-2010, 05:29 PM
They are back here in the UK
Posted by DigitalDaz, 08-16-2010, 05:55 PM
Everything looking googd here and I no longer have the packet loss.

As an extra bonus Proxmox just works in bridge mode, brilliant
Posted by SCVPS-Steve, 08-16-2010, 06:23 PM
One Upstream was down.

Mit freundlichen Grüssen / Best regards
Thomas Turnwald
netdirekt e. K.
Kleyerstrasse 79 / Tor 13
60326 Frankfurt am Main
Germany

Just got this from them.
Posted by xeno007, 08-16-2010, 06:30 PM
In that case, they have only one upstream in the DC since the complete DC was down
Posted by SCVPS-Steve, 08-16-2010, 06:46 PM

Quote:

Originally Posted by DigitalDaz

Everything looking googd here and I no longer have the packet loss.

As an extra bonus Proxmox just works in bridge mode, brilliant

Quote:

Originally Posted by xeno007

In that case, they have only one upstream in the DC since the complete DC was down

Hello,

Not there whole datacenter was down.
Posted by IC3 Networks, 08-16-2010, 07:20 PM
Problem is solved.
My server is back online.
Oh and there is a significant increase in the speed from the server to USA.
I had a serious problem yesterday with the speed to fdc, but now it's perfect.