Leaseweb Down

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Posted by CretaForce, 08-27-2010, 04:54 AM
Is everything at Leaseweb down?
Posted by matador, 08-27-2010, 04:55 AM
Seems so !

I was just coming in to create a post, but guess not enough posts or something. (To have access to do so).

I thought they were multi-homed.

Must be really bad, cannot even access their website or anything.
Posted by Jakiao, 08-27-2010, 04:59 AM
All of our equipment at Leaseweb is down including our networking gear. It looks like Leaseweb lost power or something nasty. Their whole IP space dropped off the net. Going to be calling them shortly.
Posted by mellow-h, 08-27-2010, 05:00 AM
Right, it looks like related to the network. None of the DNS resolver of leaseweb is responding!
Posted by matador, 08-27-2010, 05:01 AM
Trace to my server @ LW from another in Montreal (Going over Level3).

10 ae-2-52.edge3.Amsterdam1.Level3.net (4.69.139.169) 84.496 ms 84.252 ms 99.243 ms
11 leaseweb-crs-evo.Amsterdam1.Level3.net (212.72.33.94) 85.288 ms 85.965 ms 85.522 ms
12 62.212.95.130 (62.212.95.130) 85.725 ms 85.959 ms 86.407 ms

Trace from another server on West Coast USA, goes over Nlayer to CW.
11 fiberring-gw2.amd.cw.net (208.173.209.74) 165.152 ms 165.675 ms 165.316 ms
12 62.212.95.130 (62.212.95.130) 164.809 ms 164.629 ms 165.336 ms
13 * * *

This seems really out of character for LW.
Posted by CretaForce, 08-27-2010, 05:04 AM

Quote:

Originally Posted by Jakiao

All of our equipment at Leaseweb is down including our networking gear. It looks like Leaseweb lost power or something nasty. Their whole IP space dropped off the net. Going to be calling them shortly.

Can you tell me their phone number? Possible their number will be down too if it's voip.
Posted by nauae, 08-27-2010, 05:04 AM
LW had announced earlier this morning that they had problems at EVO Switch - seems it has spread. They will resolve it quickly - they always do.
Posted by Jakiao, 08-27-2010, 05:06 AM
They usually do respond quickly, but all recent outages haven't had the scope of this one.

Sadly no, I do not have the number as it would turn out.
Posted by mikees, 08-27-2010, 05:07 AM
Down for me too

Quote:

LW had announced earlier this morning that they had problems at EVO Switch - seems it has spread. They will resolve it quickly - they always do.

Happpy to read this. But hours of down is very sad
Posted by myserve, 08-27-2010, 05:09 AM
my server is down and i do not have access to ehri website pingdom show my server is down for about 18 minutes!
hope they fix it soon.
Posted by matador, 08-27-2010, 05:10 AM

Quote:

Originally Posted by CretaForce

Can you tell me their phone number? Possible their number will be down too if it's voip.

From Google Cache'd page
Can try.. +31 20 316 2880
Posted by myserve, 08-27-2010, 05:10 AM
my sever is up now!
seems they fix it really quickly,
Posted by Jakiao, 08-27-2010, 05:13 AM
I called support just now. They confirmed a power outage as the culprit. Also they are back online, and none of my servers appear to have lost power.
Posted by CretaForce, 08-27-2010, 05:13 AM
OK servers are up again.
Posted by mikees, 08-27-2010, 05:14 AM
Yes! It's back.
Do you know the downtime ?
Posted by myserve, 08-27-2010, 05:15 AM
it seems all servers are up,
Posted by marandia, 08-27-2010, 05:15 AM
My streaming server up again ;-)
Posted by CretaForce, 08-27-2010, 05:16 AM
Yes no servers lost power.
Posted by matador, 08-27-2010, 05:58 AM

Quote:

Originally Posted by Jakiao

I called support just now. They confirmed a power outage as the culprit. Also they are back online, and none of my servers appear to have lost power.

I dont get this. Our servers ok for power, but actual routers, etc.. lost it ?

<scratches head>
Posted by LeaseWeb, 08-27-2010, 06:04 AM
Actually, not a power outage. It appears to have been a problem outside our network. We are investigating now.
Posted by eSupun, 08-27-2010, 06:35 AM

Quote:

Originally Posted by LeaseWeb

Actually, not a power outage. It appears to have been a problem outside our network. We are investigating now.

So why have you given wrong information to your clients?
Posted by thunderstorm, 09-13-2010, 02:21 AM
leaseweb answer please. i'am your customer and really i'am not satisfied with what i'am getting and there are trials and errors everytime i ask for something. looking forward to cancel my sever and waiting for my refund now. only 2 days i purchased the server and it is not meeting my requirement and support is not even responding to me either.

If you need any information please pm me.
Posted by LeaseWeb, 09-13-2010, 03:30 AM

Quote:

Originally Posted by alhadi

leaseweb answer please. i'am your customer and really i'am not satisfied with what i'am get

<SNIP>

If you need any information please pm me.

Unfortunately, as much as we like WHT it is not our support queue. You will need to email support to resolve any issues with your server. Please note your server is unmanaged, so we can only provide support on hardware issues.

Network is fine and is not down and has been perfectly fine, contrary to your statement.
Posted by thunderstorm, 09-13-2010, 04:01 AM
ok thank you. just got my reply from administration and i'am sorting with them my requirements and the payment fee i can afford to pay.

I know leaseweb network is good. but my complain was the requirement was not matching but anywayz i think the purpose of my server is email server so the requirement i needed 64 bit was not needed actually.

Have a great day

Thank you