Vitelity offline?

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Posted by Dougy, 09-04-2010, 10:14 AM
Is www.vitelity.net down for anyone?

I cant use my PBX at all either.

Their phone numbers dont ring, either.
Posted by Jayson1, 09-04-2010, 10:28 AM
They look to be 100% down. Have lot's of unhappy customers. Can't make contact with vitelity in any way. Please keep me updated if you find anything.
Posted by turbovps, 09-04-2010, 10:39 AM
Yes they are DOWN !!!!
Posted by Dougy, 09-04-2010, 10:43 AM
I'm kinda angry now - I was just praising them last night because tehy replied to my ticket about 16 times (i would reply inbetween - a back and forth) within 3 minutes
Posted by Dougy, 09-04-2010, 10:58 AM
http://twitter.com/vitelity

twitter is empty, sadly
Posted by F-DNS, 09-04-2010, 11:36 AM
It may not be their fault. There seems to be a routing issue to them at the moment. Try some traceroutes from different locations and you'll see what I mean
Posted by Dougy, 09-04-2010, 11:59 AM
The least they could do is have the courtesy to put up a status page or update a twitter
Posted by Dougy, 09-04-2010, 12:11 PM
wow.......

Quote:

C:\Users\Douglas>tracert vitelity.net

Tracing route to vitelity.net [64.74.178.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms homerouter [192.168.1.1]
2 8 ms 7 ms 7 ms 10.68.0.1
3 6 ms 7 ms 7 ms dstswr1-vlan2.rh.brfdnj.cv.net [67.83.242.161]
4 * * * Request timed out.
5 11 ms 17 ms 11 ms 64.15.2.89
6 * * * Request timed out.
7 11 ms 10 ms 13 ms te2-0-0d0.cir1.nyc-ny.us.xo.net [209.220.16.137]

8 16 ms 16 ms 15 ms vb2001.rar3.washington-dc.us.xo.net [207.88.13.5
0]
9 59 ms 61 ms 59 ms vb6.rar3.chicago-il.us.xo.net [207.88.12.33]
10 61 ms 62 ms 57 ms te-4-1-0.rar3.denver-co.us.xo.net [207.88.12.22]

11 60 ms 56 ms 56 ms ae0d0.mcr1.englewood-co.us.xo.net [216.156.0.10]

12 60 ms 55 ms 56 ms 216.156.6.14.ptr.us.xo.net [216.156.6.14]
13 81 ms 65 ms 56 ms ip65-46-52-190.z52-46-65.customer.algx.net [65.4
6.52.190]
14 57 ms 57 ms 57 ms border8.ge3-1-bbnet1.den.pnap.net [216.52.40.13]

15 * * * Request timed out.
16 * * * Request timed out.
17 * * 59 ms cr1-tengig0-0-2-0.dallas.savvis.net [204.70.196.
209]
18 65 ms 66 ms 61 ms pr2-ge-4-0-0.DallasEquinix.savvis.net [204.70.20
0.169]
19 67 ms 66 ms 65 ms er1-te-3-1.dallasequinix.savvis.net [204.70.204.
149]
20 74 ms 110 ms 81 ms 208.175.175.98
21 105 ms * * te-4-1-0.rar3.chicago-il.us.xo.net [207.88.12.21
]
22 * * 34 ms te1-0-0d0.cir1.ashburn-va.us.xo.net [207.88.15.2
5]
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Posted by Fizzadar, 09-04-2010, 12:13 PM
Updates - http://twitter.com/vitelity

Quote:

We are currently experiencing network difficulty on Vitelity's core router. We are working to resolve the issue.

Posted by Dougy, 09-04-2010, 12:15 PM

Quote:

Originally Posted by Fizzadar

Updates - http://twitter.com/vitelity

I dont see that on their page.. searching twitter i do though.. (must be because i'm not logged in? i refuse to use twitter as an end user, just to search)

http://twitter.com/#search?q=vitelity

bad pr right there
Posted by Dougy, 09-04-2010, 12:34 PM

Quote:

Saturday September 4th 2010, 10:30am MDT - We experienced a network outage due to a BGP bug in the IOS version our core routers were running. We worked with Cisco TAC and have subsequently updated the IOS code and that resolved the issue. We apologize for the service interruption.

there we have it folks