vl0019.gwy02.sctn01.hostnoc.net

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Posted by refreshed, 09-17-2010, 04:55 PM
I don't know what these are called but it's sort of out of my current provider I guess they are inside this hop? Anyways what happens every 3-4 hours it goes out for 30 seconds or so.

I did traceroutes every day for a few days now and it was always the 9th hop that timmed out * * and when it was online it would be vl0019.gwy02.sctn01.hostnoc.net (63.218.31.42)

So I got my players who did not disconnect to do a tr and they did not have vl0019.gwy02.sctn01.hostnoc.net (63.218.31.42) at all in their hope.

So how would I report this to that above company? I went to the site but it was a login system.
Posted by SC-Daniel, 09-17-2010, 05:07 PM
Contact BurstNET -- That is their network.
Posted by BurstNET_CSM, 09-17-2010, 05:17 PM
Actually, I'm pretty sure that's a peer connection outside of our network. But I'm not a tech. Please open a ticket with our support team and include a traceroute to and from your server.
Posted by refreshed, 09-18-2010, 01:24 AM
If it was outside your network how would I get in contact with them? I sent a support@ to you guys also with all the details
Posted by itajooba, 09-18-2010, 02:08 AM
some time its your ISP or data center firewall which block the trace route
Posted by refreshed, 09-18-2010, 03:20 AM

Quote:

Originally Posted by itajooba

some time its your ISP or data center firewall which block the trace route

Thanks for trying but when I have people all over the world and 80% of them drop that connect via the hop I posted and the other 20% are not going through that hop and stay connected would it be 80% of our ISP's that seam to block something not in our countries lol
Posted by itajooba, 09-18-2010, 03:32 AM
i got this tracert output :

1 69 ms 57 ms 59 ms 172.29.243.145
2 57 ms 47 ms 57 ms 172.29.243.148
3 69 ms 214 ms 227 ms 121.243.104.93
4 86 ms 60 ms 59 ms 59.163.16.162.static.vsnl.net.in [59.163.16.162]

5 100 ms 85 ms 104 ms 59.163.16.58.static.vsnl.net.in [59.163.16.58]
6 102 ms 83 ms 87 ms 59.163.16.58.static.vsnl.net.in [59.163.16.58]
7 85 ms 90 ms 95 ms if-5-0-0-550.core2.CFO-Chennai.as6453.net [116.0
84.69]
8 102 ms 101 ms 89 ms if-6-0-0.core1.MLV-Mumbai.as6453.net [116.0.84.4
]
9 204 ms 205 ms 205 ms Vlan1124.icore1.PYE-Paris.as6453.net [209.58.105
70]
10 200 ms 204 ms 207 ms Vlan467.icore1.PVU-Paris.as6453.net [195.219.241
69]
11 208 ms 194 ms 202 ms 208.178.58.109
12 294 ms 267 ms 277 ms te3-2-10G.ar5.DCA3.gblx.net [67.16.139.66]
13 339 ms 278 ms 344 ms PCCW-GLOBAL-INC.TenGigabitEthernet6-3.1100.ar5.D
A3.gblx.net [207.138.112.178]
14 296 ms 314 ms 303 ms vl0019.gwy02.sctn01.hostnoc.net [63.218.31.42]

-----------
at 14th hop its ended, you should contact 'BurstNET'as they must be getting their network from this provider
Posted by BurstNET_CSM, 09-18-2010, 07:45 AM
I do hope our support team has already answered your ticket. That said, we have just under 10 different peer connections, so if any one has an issue, it does not affect the while network.
Posted by BurstJoeM, 09-18-2010, 12:00 PM
Sir,

Please PM your ticket number.
Posted by refreshed, 09-18-2010, 12:34 PM
Hello I did it at the support@ email but I guess it bugged. Anyways I just placed an actual ticket in now from the site #2384447

Thanks,
kane
Posted by refreshed, 09-19-2010, 09:48 PM
Unfortunately I was not lucky to have the issue fixed yet. It's really starting to anger my users a ton I get many complaints a day from it.

Burst said something about not being their customer so they would send to volume drive yet their names on the hardware?

I think even being a user and not a customer even from the outside you would want to fix faulty hardware?

Come on Burst save me
Posted by FastServ, 09-19-2010, 10:25 PM

Quote:

Originally Posted by refreshed

Burst said something about not being their customer so they would send to volume drive yet their names on the hardware?

Well it might not be burst's router that's to blame. E.g. volumedrive's issue that burst has no control over.
Posted by itajooba, 09-20-2010, 12:59 AM

Quote:

Originally Posted by refreshed

Hello I did it at the support@ email but I guess it bugged. Anyways I just placed an actual ticket in now from the site #2384447

Thanks,
kane

HI,

I think you must contact the company from which you have brought this account from.
Posted by refreshed, 09-20-2010, 07:29 AM
Darn I been with them over a week on the issue back and forth they did say they were looking into it. I just want it fixed before everyone abandons me because of these outages. I run something slightly sensitive to it and the way it works is if they don't exit right they get rollbacks and such.

Alpha software =)
Posted by refreshed, 09-20-2010, 07:07 PM
Update on this my Host VolumeHost is going change my IP or something that hopefully it does not go through that node? Makes no sense since its a issue but no one seams to fix it.