arteryplanet down for 3 days.....

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Posted by mkendalld1, 09-19-2010, 03:15 AM
We have a reseller account through arteryplanet.com and our clients have been down for three days now (mountainviewinternet.com; calla-house.com) I've been unable to contact anyone via support system and they have no phone numbers. I've been a client of theirs for years with no problems. Is anyone else having problems, or able to contact them to find out what the deal is?
Posted by cardoctor98, 09-21-2010, 01:56 AM
I have been with Artery Planet for years. My sites have been down Since Friday the 17th, nobody has responded to my Open Tickets. I even tryed a open sales Ticket. It's like they all went on Vaca without telling anyone? Anyway I can not get a hold of anyone, and I am going to lose Clients over this, I just know it! Damm Them!!! No Phone number to Call, Very frustrating!!!
Posted by joetoner, 09-21-2010, 10:39 AM
I'm on the same boat! Something is not quite right...
Posted by mkendalld1, 09-21-2010, 12:55 PM
no time to explain, but if your sites are up now back-up your data and get moving.
Posted by joetoner, 09-23-2010, 01:05 PM
I barely had enough time to back up the site today before it went down again. Thank you sir!

On the other hand, I have no way of moving the domain to another host as it is not showing up in the Domains tab on the account management site.

Did you manage to get in touch with someone at ArteryPlanet?
Posted by informarts, 09-23-2010, 04:06 PM
Yes you do. ArteryPlanet is a domain reseller for eNom. ENom can unlock your domain and release the epp code to you if you are the registered owner, but it will probably take awhile to sort it out with them. Once that's done you can transfer your domain if that's what you want to do. You can keep your hosting service and your domain registration service separate as well but you need control over the domain to point it to the new hosting ip. One you do this I don't think you'll have access to your cpanel or site anymore but at least you can move on. Contact eNom's help line: 425-974-4689 and find out what to do.
Posted by mkendalld1, 09-24-2010, 10:31 AM

Quote:

Originally Posted by joetoner

I barely had enough time to back up the site today before it went down again. Thank you sir!

On the other hand, I have no way of moving the domain to another host as it is not showing up in the Domains tab on the account management site.

Did you manage to get in touch with someone at ArteryPlanet?

Sorry it is Ms. not Mr. ;-)

No, I didn't get in touch with the new ArteryPlanet owner. It is unfortunate that the new owner seems to have ruined the reputation of what used to be a company with outstanding customer service. Anyway, I was able to work out a very temporary solution and get full cpanel back-ups for my clients as well. A few sleepless nights (and days) and I'm back in business.

informarts is right. You should be able to transfer an enom domain. They have a longer fax process if you have no authorization code. If you need assistance send me a pm or a support ticket through our website, mountainviewinternet.com with the details.
Posted by albg, 09-24-2010, 12:04 PM
Hi,

can you tell me please how you got the backups off the server hosted with arteryplanet?
Who is the new owner? How can I contact them?

I would appreciate your help

A.
Posted by mkendalld1, 09-24-2010, 01:07 PM

Quote:

Originally Posted by albg

Hi,

can you tell me please how you got the backups off the server hosted with arteryplanet?
Who is the new owner? How can I contact them?

I would appreciate your help

A.

Hi - Unfortunately I pulled back-ups when the server was only temporarily back on. With two of us working round the clock we barely finished before the server went down again.

I was never able to reach the new owner and they are the reason the server is down. While it was down I tried reaching them from every contact that I could find with no success. The old owner is not involved and cannot help the situation.

Without server access you will need to establish a new web host, transfer your domain and upload the site(s) to the new server. If you don't have a back-up sometimes you can reconstruct by looking up the site at waybackmachine.org but that is pretty labor intensive.

In the mean time continue to monitor your website to see if it comes back up. At this point I know things are not looking good and am truly sorry if you didn't get a chance to make a back-up while they were online.
Posted by arezeeman, 09-24-2010, 01:28 PM
I found this thread through google and since I'm on the same sinking ship I thought I might as well chime in. When the servers went down earlier this week and I logged in at arteryplanet to see what was up, I realized that they hadn't renewed my domain name, which was about to expire (and now it has). I knew the company was getting flaky and (obviously) I should have been more on top of things.

I'm working through the painfully slow process of regaining access to the domain and renewing it with eNom. I did get a response when I submitted a ticket through enom.com. The person who picked it up only works at night, so we're doing one slow step per day. First I had to send a copy of my "government issued ID," then set up an account on enomcentral, then submit another ticket from there. I thought I was going to have it today but somehow that last ticket ended up on the "public ticketing system" and I was told to submit it again from my enomcentral account. I'm sure I did that the first time, and I suspect there was a cookie left over from the earlier transactions that sent it to the wrong pile. They guy is off duty for two days now, so probably nothing will happen until Sunday.

Any of you who have experience with enom think I can shortcut the process? Maybe I should call them?

Luckily I don't make a living from the site and I have complete backups. It's amazing the way arteryplanet just abandoned their business, too.
Posted by arezeeman, 09-24-2010, 03:24 PM
A quick follow-up to my last message. I did go ahead and call eNomCentral, and I'm glad I did. It was about a 10 minute phone call and my domain is now renewed and under my control again. They seem to know what's up -- the guy who helped me mentioned that they were hearing a lot about arteryplanet.

You have to set up an account on eNomCentral to get access to the tech support. I already had my credit card number in there and had a scan of my drivers license to send them -- that made the process quicker. But I want to give enom credit for the quick and effective phone support I got today.
Posted by smassing, 09-24-2010, 07:39 PM
A short note: Artery Planet was a fusion of two older hosting companies. The partners involved have now split. The partner who retained the Artery Planet name and business is apparently not doing anything with the business. It's on autopilot and nobody has been home for months. (At least since last March)

The other partner (who was always the customer service person I was in contact with) moved his half of the accounts to another provider earlier this year. If your accounts didn't get moved you were in the batch that stayed with Artery Planet and thus the bad half of the company. My advice, Artery Planet is a sinking ship...get out now.
Posted by LoginTech, 09-24-2010, 09:38 PM

Quote:

Originally Posted by smassing

A short note: Artery Planet was a fusion of two older hosting companies. The partners involved have now split. The partner who retained the Artery Planet name and business is apparently not doing anything with the business. It's on autopilot and nobody has been home for months. (At least since last March)

The other partner (who was always the customer service person I was in contact with) moved his half of the accounts to another provider earlier this year. If your accounts didn't get moved you were in the batch that stayed with Artery Planet and thus the bad half of the company. My advice, Artery Planet is a sinking ship...get out now.

Interesting... such a bummer, seems like they had a good thing going. Is the person that retained the company the one here in Colorado Springs?
Posted by smassing, 09-24-2010, 11:56 PM
It is a bummer. I just looked at my records and March was my last good contact with support at Artery Planet. It was in May that I noticed things seemed to have fallen apart.

In answer to your question to the best of my knowledge the person who retained the company is the one in Colorado Springs. Their phone is disconnected and obviously they are not answering emails. I agree it is sad. I have been a happy Artery Planet customer since maybe 2003 and have recomended them to many folks.
Posted by smassing, 09-25-2010, 12:06 AM
One other thing to watch out for that a friend of mine had to deal with. He registered some of his domains through Artery Planet and somehow he never noticed that they are registered in the name of Valerie Chisnell, one of the Artery Planet partners that has fallen off the (artery) planet so to speak. Tha drag is that eNom can't help him out because his name is not on the domain. Drag. I never had this problem myself and was able to transfer my accounts. I really liked Manuel, the tech guy for Artery Planet. He always provided the best customer service, but he has left the company.
Posted by LoginTech, 09-25-2010, 12:29 AM

Quote:

Originally Posted by smassing

One other thing to watch out for that a friend of mine had to deal with. He registered some of his domains through Artery Planet and somehow he never noticed that they are registered in the name of Valerie Chisnell, one of the Artery Planet partners that has fallen off the (artery) planet so to speak. Tha drag is that eNom can't help him out because his name is not on the domain. Drag. I never had this problem myself and was able to transfer my accounts. I really liked Manuel, the tech guy for Artery Planet. He always provided the best customer service, but he has left the company.

Shame, I saw that too, I have a couple buddies that have/had some stuff with them for a long time that are now stuck in this domain issue.

I'm going to see if there's anything I can do... I'm in COS too, may take a drive past their listed location (which is a house) and see if anyone is quite literally home... I hate even thinking about having to do that but... It is their listed business location and when you're getting people e-mailing you for help and you're not even involved it really makes you a bit frustrated.

Drop me a PM if you get any more info *sigh*
Posted by smassing, 09-25-2010, 01:38 AM
My buddy and I were working on this tonight. Right now the arteryplanet.net server is up and running. If you know someone stuck with this domain issue they can log into their hosting accounts now, go to My Domains and change the registration information to their names, and change their email addresses to something like hotmail or gmail. They can then contact eNom and have them release the domain name. We just did that tonight for my friend.

I am up in Littleton myself and almost made the trip to CO springs to pay them a visit.
Posted by LoginTech, 09-25-2010, 02:03 AM

Quote:

Originally Posted by smassing

My buddy and I were working on this tonight. Right now the arteryplanet.net server is up and running. If you know someone stuck with this domain issue they can log into their hosting accounts now, go to My Domains and change the registration information to their names, and change their email addresses to something like hotmail or gmail. They can then contact eNom and have them release the domain name. We just did that tonight for my friend.

I am up in Littleton myself and almost made the trip to CO springs to pay them a visit.

Awesome, I'm going to have them do that, I'm still going to swing by and see what's up because they've got some data that they can't get to and of course they don't have recent enough backups. Perhaps I can work something out with them... *sigh*
Posted by LoginTech, 09-25-2010, 06:13 PM
Wow... the registered address is a crap hole... tiny little slab house with a overgrown yard and rusting garbage all over... no one answered the door. lol
Posted by smassing, 09-25-2010, 08:37 PM
Sad. You gotta wonder what caused a meltdown of this proportion.

I'm new here so if this next part of my post is against board rules I appologize in advance. If you had much dealings with ArteryPlanet you'll know that the best part of the company was the service provided by Manuel. Any time I had an issue with anything he was on top of it and always took care of things quickly and fairly. He's the partner and technical support person who left the company sometime in April-May-June timeframe because he was having problems with his co-owner in CO Springs. Sadly, he has no connection with the Artery Planet folks anymore so he could not help my buddy, but he landed at a hosting company called plusplushosting -dot- com. If you liked his excellent service take a look there. That's where I ended up doing my hosting as well. The hosting plans and pricing are similar to Artery Planet. Better than being just a number with the megahosters.

Disclaimer: I'm just a customer like everyone else. I just noticed the crap beginning a couple of months ago and spent a tons of time digging around to find out what was going on. I have no other connection with either of these companies.
Posted by BorsdaneWood, 09-25-2010, 08:47 PM
Hi am in the boat with you guys.

Luckily I had already moved most of my clients sites to UK based provider earlier in the year, however one of the ones I have not got round to has not got a backup of the MySQL database that ran the site.

Really need server3.arterytc.net 69.50.202.57 to come back up for a few hours so I can get at the missing bits.

I have attempted to contact atjeu.com which seems to be the host ArteryPlanet were using.
Posted by BorsdaneWood, 09-25-2010, 09:20 PM

Quote:

Originally Posted by smassing

Sad. You gotta wonder what caused a meltdown of this proportion.

I'm new here so if this next part of my post is against board rules I appologize in advance. If you had much dealings with ArteryPlanet you'll know that the best part of the company was the service provided by Manuel. Any time I had an issue with anything he was on top of it and always took care of things quickly and fairly. He's the partner and technical support person who left the company sometime in April-May-June timeframe because he was having problems with his co-owner in CO Springs. Sadly, he has no connection with the Artery Planet folks anymore so he could not help my buddy, but he landed at a hosting company called plusplushosting -dot- com. If you liked his excellent service take a look there. That's where I ended up doing my hosting as well. The hosting plans and pricing are similar to Artery Planet. Better than being just a number with the megahosters.

Disclaimer: I'm just a customer like everyone else. I just noticed the crap beginning a couple of months ago and spent a tons of time digging around to find out what was going on. I have no other connection with either of these companies.

Can I confirm that Valerie Chisnell is the co-owner that those of us with no support have been left with?
Posted by smassing, 09-25-2010, 09:31 PM
I don't know that for sure. My information showed that a Valerie and possibly Vic Chisnell were the co-owners based in CO Springs, CO. I believe they also own the property that Artery Planet is officed at. I got that information from State of Colorado public records, but I do not know if there is a more current owner. Sorry.

UPDATE: A posting from this very website in 2002 shows Vic Chisnell as the partner www-dot-webhostingtalk-dot-com/showthread.php?t=86042
Sorry the forum will not let me post the link correctly :-( Funny, I just realized this was the site that i found a lot of info about Artery Planet from when I was researching in May/June.
Posted by joetoner, 09-26-2010, 07:58 PM
Thanks to all of you who contributed to this thread, I have finally managed to regain control of my domain and website.

Like some of you suggested, I went ahead and contacted eNom who assisted me in the entire process. Their support staff was quick and efficient. All i had to do was:
- create an account at enomcentral.com
- pay for an additional one year registration
- submit a copy of ID

Good luck to the rest of you who are still working through this ArteryMess.

PS: A big thank you to Ms mkendalld1 for your kind offer to help me with my domain issue!!
Posted by joetoner, 09-26-2010, 08:05 PM
I almost forgot! Make sure to cancel your payment subscription with ArteryPlanet. I imagine that, unlike our websites, their payment gateway is just fine and dandy.
Posted by turnemt, 09-28-2010, 04:33 PM

Quote:

Originally Posted by smassing

Sad. You gotta wonder what caused a meltdown of this proportion.

I'm new here so if this next part of my post is against board rules I appologize in advance. If you had much dealings with ArteryPlanet you'll know that the best part of the company was the service provided by Manuel. Any time I had an issue with anything he was on top of it and always took care of things quickly and fairly. He's the partner and technical support person who left the company sometime in April-May-June timeframe because he was having problems with his co-owner in CO Springs. Sadly, he has no connection with the Artery Planet folks anymore so he could not help my buddy, but he landed at a hosting company called plusplushosting -dot- com. If you liked his excellent service take a look there. That's where I ended up doing my hosting as well. The hosting plans and pricing are similar to Artery Planet. Better than being just a number with the megahosters.

Disclaimer: I'm just a customer like everyone else. I just noticed the crap beginning a couple of months ago and spent a tons of time digging around to find out what was going on. I have no other connection with either of these companies.

Hi, do you have Manuel's direct contact information? He was pretty fair when he was at ArteryPlanet. Right now, my sites are down. I'be been out of town and come back to find everything offline. I can't access my cpanel or anything. Any suggestions?

Thanks!
Posted by Kensington, 09-28-2010, 05:15 PM
Found this thread on google like the rest. I'm really in hot water because of this. My company runs many websites on a separate host, but we have a legacy phpBB forum running on ArteryPlanet.

Unfortunately, I have no recent backup of the database, and I have no choice but to just cross my fingers and hope things come back up. I undoubtedly will get in big trouble for this. Please keep me updated on the likelihood of getting the data back. If anyone discovers the sites are up again, please post to this forum, so the rest of us can get to work in retrieving our data. Ugghh!
Posted by cardoctor98, 09-28-2010, 05:59 PM
I THINK I AM GOING TO THROW UP; THERE IS NO WAY I CAN REMEMBER ALL THE PERL SCRIPTS AND PHP THAT WAS NEEDED TO HAVE A AUTOMATED MAILING WEB SITE,,,,,,I AM GOING TO BE SICK
Posted by MattTheRed, 09-29-2010, 05:28 PM
ArteryPlanet's has about 10 different servers that are hosted by another hosting company called Atjeu.com. Atjeu has shut down the ArteryPlanet server due to non-payment for their hosting fees.

I spoke with Jeff over at Atjeu, and he is able to temporarily turn ArteryPlanet's servers back on so that people can retrieve data, although there may be some cost associated with this. He can be contacted at jeff@atjeu.com

Keep in mind that this server issue isn't Jeff's fault, and any time he is able to spend supporting ArteryPlanet customers is a huge favor to us.

I also spoke with Manuel, formerly of ArteryPlanet, who now runs another hosting company at plusplushosting.net. Manuel is able to handle the transfer of data off of ArteryPlanet's servers to PlusPlusHosting's servers assuming you still have your cpanel login information available and access to your dns records. Manuel can be reached at cs@plusplushosting.net.
Posted by plusplushosting, 09-30-2010, 08:31 AM
Hi Guys,

Matt point me to this thread. Thanx Matt!

Im Manuel. Many clients contacted me about this problem and im trying to help as much as i can as i have no access to the servers, but as Matt said the datacenter SEO will help and turn some servers on so you can take backups....im doing two lists...the people that is moving to plusplushosting.net (my company) and people that need take the backups so we get this organized. The people that need just take backups please contact jeff at jeff@atjeu.com.
The poeple that need to host with me please email me to cs@plusplushosting.net

Also please make sure your account wasnt moved already to plusplus....i say this because many clients for some reason never saw the email i sent them when i moved them with me (as they were my clients) and never changed they domain nameservers....so once they site gone down they thought they continue at arteryplanet.

If you have any question please post here.

Thank you and again sorry for these inconveniences....i have been shocked more than you about it :-(
Posted by KyaCloud, 09-30-2010, 09:50 PM
Apparently they have suffered a coronary. I too am another victim of their bad business choices. One thing that I think members caught in that web need to be sure to keep an eye on is automatic payments. I had set up through them to pay monthly automatically through Pay Pal. Since I set that up on their end, it doesn't show the recurring payment schedule in my Pay Pal account so it's like I have no way to cancel those recurring payments. I have put in a claim on the last month's payment claiming that they are practicing fraudulant business and since I just paid them on Sept. 19th, I am trying to get that refunded.
I have been working on taking my reseller clients and uploading their sites on other servers. What a headache. Manuel was the best tech support, hell I even sent HIM an email to his gmail account asking for any advice or alternate contact information, but haven't heard back from him. He probably has been swamped with this. Anyway looks like many of us are in the same boat floating up sh*ts creek with a turd for a paddle.
Posted by freethought, 09-30-2010, 10:01 PM

Quote:

Originally Posted by KyaCloud

Apparently they have suffered a coronary. I too am another victim of their bad business choices. One thing that I think members caught in that web need to be sure to keep an eye on is automatic payments. I had set up through them to pay monthly automatically through Pay Pal. Since I set that up on their end, it doesn't show the recurring payment schedule in my Pay Pal account so it's like I have no way to cancel those recurring payments. I have put in a claim on the last month's payment claiming that they are practicing fraudulant business and since I just paid them on Sept. 19th, I am trying to get that refunded.
I have been working on taking my reseller clients and uploading their sites on other servers. What a headache. Manuel was the best tech support, hell I even sent HIM an email to his gmail account asking for any advice or alternate contact information, but haven't heard back from him. He probably has been swamped with this. Anyway looks like many of us are in the same boat floating up sh*ts creek with a turd for a paddle.

If you log in to your PayPal account and go to "Profile" and then click on "Pay List" under "Financial Information" then you should be able to cancel your subscription(s), so at least you can stop paying them for the service that you aren't receiving!

Alternatively, if you go to any of the subscription payments made in the transaction history, then the should be a link at the top to the subscription number (Starting with an "S") where you can cancel that subscription. Something like:

Quote:

Subscription Payment Sent (Unique Transaction ID #XXXXXXXXXXXXX)
View the related S-YYYYYYYYYYYYYY

Posted by plusplushosting, 09-30-2010, 10:10 PM
Hi KyaCloud, can you PM me or let me know your email address...as far as i know i have replied all the emails i have received in my gmail account.
Posted by KyaCloud, 10-01-2010, 03:42 PM

Quote:

Originally Posted by freethought

If you log in to your PayPal account and go to "Profile" and then click on "Pay List" under "Financial Information" then you should be able to cancel your subscription(s), so at least you can stop paying them for the service that you aren't receiving!

Alternatively, if you go to any of the subscription payments made in the transaction history, then the should be a link at the top to the subscription number (Starting with an "S") where you can cancel that subscription. Something like:

I have done that, but since I didn't set the recurring payments up through Pay Pal, they don't show any listing for recurring payment scheduled. That's the problem, so Artery Planet's billing gateway may still be up and trying to bilk other customers who are set up on that type of payment structure. Believe me, I tried that on Pay Pal... but had nothing for me to cancel or manage for that account. Anyway, Manuel, I am so happy to see you here!!! I am going to contact you for hosting, I still have my personal sites I need to get back up. I've already taken care of the clients for the most part.
Great discussion thread, I thank you all for posting and pushing these links to the top of Google when searching for information about what's happened. It has been very helpful! And THANK YOU so much to Manuel for the excellent service he did provide us while there.
Posted by KyaCloud, 10-01-2010, 03:45 PM

Quote:

Originally Posted by plusplushosting

Hi KyaCloud, can you PM me or let me know your email address...as far as i know i have replied all the emails i have received in my gmail account.

Hi Manuel, apparently I don't have priveledges to PM you, but this is Sandra from Webweavergraphics.com. email thefallen_kya@yahoo.com.
Posted by plusplushosting, 10-01-2010, 03:56 PM
Hi Sandra,

Just sent you an email...please confirm you have received it. I just did check and i have replied to the email you sent me on 09/27...odd you havent received it.
Posted by freethought, 10-01-2010, 03:56 PM

Quote:

Originally Posted by KyaCloud

I have done that, but since I didn't set the recurring payments up through Pay Pal, they don't show any listing for recurring payment scheduled. That's the problem, so Artery Planet's billing gateway may still be up and trying to bilk other customers who are set up on that type of payment structure. Believe me, I tried that on Pay Pal... but had nothing for me to cancel or manage for that account. Anyway, Manuel, I am so happy to see you here!!! I am going to contact you for hosting, I still have my personal sites I need to get back up. I've already taken care of the clients for the most part.
Great discussion thread, I thank you all for posting and pushing these links to the top of Google when searching for information about what's happened. It has been very helpful! And THANK YOU so much to Manuel for the excellent service he did provide us while there.

Hmmm, that's odd. I'm basing this on my PayPal UK account, but it should be more or less the same.
There's three different places under the "Profile" link that PayPal displays automated payments depending on how they were set up; "Recurring Payments", "Pay List" and "Pre-approvals List". They're all in the central "Financial information" column for me.
Posted by KyaCloud, 10-01-2010, 04:01 PM
I'll check and see if it accidently went into my spam folder for some reason. Thank you again Manuel. And Freethought, I did go into those areas, and it didn't show me anything about scheduled payments. But no harm in checking again with your advice. Thank you.
Posted by KyaCloud, 10-01-2010, 04:05 PM
Got it and replied. It was going to the spam folder. Sorry I didn't think about checking that earlier!!
Posted by plusplushosting, 10-01-2010, 04:08 PM
no problem, ill catch you by email
Posted by KyaCloud, 10-01-2010, 04:15 PM
Freethought, ok, thank you so much! I had gone in and looked at the Pay Pal stuff again and I guess what I didn't click on was Pay List.. Badabing badaboom! Thank you so much for helping me take another look at that. I was thinking there's got to be a way to cancel that!!! WHEW! This forum ROCKS!
Posted by plusplushosting, 10-01-2010, 04:54 PM
Guys, please double check if your account is not already hosted with me at plusplushosting.net
Many clients have the wrong nameservers in they domains, the old artery nameservers which were forwarded to my server when i have moved they accounts, and now that artery servers are down they domains are not resolving so they thinking they account is gone and was at the AP servers. Not all are in the same boat. Looks like many clients never received my email many months before when i have moved they accounts and sent them the alert to update the nameservers in they domains.

Any question you can contact me at cs@plusplushosting.net

Thanx!
Manuel
Posted by freethought, 10-01-2010, 06:26 PM

Quote:

Originally Posted by KyaCloud

Freethought, ok, thank you so much! I had gone in and looked at the Pay Pal stuff again and I guess what I didn't click on was Pay List.. Badabing badaboom! Thank you so much for helping me take another look at that. I was thinking there's got to be a way to cancel that!!! WHEW! This forum ROCKS!

No problem, happy to help and glad you've stopped the payments going out for a service you aren't receiving!
Posted by plusplushosting, 10-01-2010, 11:09 PM
ok people....i handled almost all the accounts of the people that contacted me and was the last day im doing this...simply because i cant keep bothering Jeff to turn the servers on and off to take backups. No one is paying for those servers so please understand.

So please, if you came late here please contact Jeff@atjeu.com to ask for backups or to work out a deal with him. Note the servers will not be there forever.

I want to special thank you to Jeff for his big patience and support with this. And thank you to all the clients that have posted kind words about me and my services. Ill continue working for my client's satisfaction as always. And thank you to Matt that did point me to this thread.

If there is anything else that i can do for you feel free to contact me at cs@plusplushosting.net

Thanx!
Manuel
Posted by joetoner, 10-03-2010, 06:26 PM
ArteryPlanet servers 4 and 5 are temporarily up and running! Here is your chance to recover your data if your site was running on one of these servers.

Login at:
http ://server4.arterytc4.net/cpanel
http ://server5.arterytc5.net/cpanel

Cheers
Posted by descal, 10-04-2010, 10:46 AM
Joe,

I cannot log into the cpanel to get access to my domains. I've tried the password resets but I don't get the emails with updated password information. I've tried to email both Manuel and Jeff directly but no response. I really just want to do a domain transfer to regain control of my domains. My domain email has been down for almost 2 weeks for a simple DNS pointer. Can you please help.

David
Posted by plusplushosting, 10-04-2010, 11:22 AM
Hi David,

May i ask where exactly you have attempted to contact me? As far as i remember i have replied to everyone. Let me know.

Note if your domain were registered at AP, you will have to contact Enom to work it out with them as no one else can release it for transfer.

Manuel
Posted by descal, 10-04-2010, 12:06 PM
Manuel,
Is you email cs@plusplushosting.net? I just sent you an email.

Thanks
David
Posted by plusplushosting, 10-04-2010, 01:44 PM
Hi David,

yes, just replied you.
Posted by greengreen, 10-04-2010, 09:45 PM
Does anyone know how to figure out which Artery Planet server you were hosted on? Does it correspond to the package number (ie RT3 means Server #3). Also, does anyone know if archived email is also recoverable and if there is anything else that must be done to retrieve?

Thanks for any help you can render.
Posted by plusplushosting, 10-04-2010, 10:47 PM
If you have a shared hosting the nameservers you have or should have match with the server name, for example ns1.arterytc3.net --> server3

If you had a reseller account is a bit more complicated as you probably had your personal nameservers. If yo uhave access to the AP client area in the My Services section--> Details should show your server hostname.

Yes, you can generate a full backup in cpanel which include everything for each account, including emails.
Posted by greengreen, 10-05-2010, 03:15 AM
Thank you for the response. I did in fact have a reseller account, and my nameservers were domain specific (example ns1.mydomainname.com). When I try to log in to artery planet it will not allow me to do so as it says it is 'failed' so I can not access any of my account information or view anything associated with my accounts. Can you please let me know if there is ANY OTHER way to figure out what server my reseller account was on?

I really need to backup my (and my client's) sites asap, but I need to figure out which server first.

Any help is appreciated...
Posted by plusplushosting, 10-05-2010, 07:55 AM
Hi, contact me at cs@plusplushosting.net and ill try to find in which server can be your account.
Posted by atjeu, 10-06-2010, 10:57 AM
I just wanted to update any one who is still needing data off of these servers. We are the hosting company and data center that 10 of the arteryplanet.net servers are at. If you are moving your hosting account to either pluplushosting or to Atjeu.com we are not charging you for the time that it takes to get your data. If you are not moving your hosting to either of those two companies, we are charging $20 per hour for the time that the server is up. We are just trying to recover the costs of the licenses and 2k in past due invoices as it costs us money to keep these servers available.

We are not going to keep these servers available indefinitely so you need to act now if you want your data. I am thinking that after about a week, we will be taking them down and wiping the drives completely so please contact us soon if you need to arrange anything.

Keep in mind, we do not have root access to these servers nor are we going to hack into them. The only thing we are doing is turning on the switch port so the server is available.

Jeff Lord
Atjeu Hosting
jeff @ atjeu.com
Posted by kotaco, 10-09-2010, 07:35 AM
Is there anyway to gain access to my domain to change the registry information over from this Valerie Chisnell person to our own? We used to have it set to our own but at some point it was changed over to point to her.. and now it's causing problems.

I can not login to my client area to manage my domain, it says that the license validation failed. And to no surprise emailing the hostmaster@arteryplanet.net got no response.

eNom said they can not help me as I am not the legal owner of the domain according to the registry information even though I bought it and renewed it for 4 or 5 years. Kinda getting frustrated now.
Posted by atjeu, 10-11-2010, 12:41 PM

Quote:

Originally Posted by kotaco

Is there anyway to gain access to my domain to change the registry information over from this Valerie Chisnell person to our own? We used to have it set to our own but at some point it was changed over to point to her.. and now it's causing problems.

I can not login to my client area to manage my domain, it says that the license validation failed. And to no surprise emailing the hostmaster@arteryplanet.net got no response.

eNom said they can not help me as I am not the legal owner of the domain according to the registry information even though I bought it and renewed it for 4 or 5 years. Kinda getting frustrated now.

Hi Kotaco,
we do not have control over domain at all. We only have hte servers that the accounts were hosted on and so all that we can do is to turn on the servers so that you can get data if you need it. It may be difficult to get those domains if your name is not associated with them at all at eNom.
Posted by atjeu, 10-15-2010, 01:09 PM
Today is the last day that we will be keeping these servers available. We will be wiping the drives this weekend and there will be no more opportunity to get data from them.

Jeff
Atjeu
Posted by TheFraudster, 12-26-2010, 06:29 PM
aFTER 5 YEARS OF THEM HAVING MY DOMAIN, ITS GONE TOO

WITH THIS VALERIeS NAME ON, CONTACTED ENOM, HOPEFULLY THEY CAN HELP.

WHAT A JOKE