Europhase UK - UK Planned Downtime 02/10/2010 - Knowledgebase

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Europhase UK - UK Planned Downtime 02/10/2010

Posted by ThomasC, 10-01-2010, 09:05 PM
Europhase UK - UK Planned Downtime 02/10/2010

Datacentre: Spectrum House - RapidSwitch
Maintenance Type: Infrastructure
Expected effect on your service: Power Loss
Expected downtime duration: <8 hours
This will occur between 00:00 and 08:00 on 02/10/2010 (UK Time)

*** This does not affect all our UK customers, we provide web hosting and VPS services from multiple UK datacentres ***

This is just a reminder to make any client located at Spectrum House - RapidSwitch who may have missed our email notifications over the last month aware of this planned outage.
Our website including live chat, email systems and telephone will remain completely online during this essential planned maintainence.

You can contact us at any point during the outage for an instant response if you would like more information or have any concerns.

Live Chat: http://www.europhase.net/
Client Area: https://www.europhase.net/clients/
Email: support@europhase.net
Phone: 0870 4710 895

Full information can be found here: http://www.europhase.net/status/02-10-2010/

Regards,

The Europhase UK Team
Posted by ThomasC, 10-02-2010, 03:39 AM
Hello

This message is to notify you of the successful completion of the maintenance in Spectrum House between 00:00 and 08:00 today, the 02/10/10. The maintenance works themselves were completed approximately 45 minutes ahead of schedule. Over 90% of servers have already been restored and we are working to resolve any remaining problems.

Please feel free to contact us through our website, live chat, telephone, email or through our Client Area for an instant response if you would like any more information or have any concerns.

Maintenance Type: Infrastructure
Expected effect on your service: Power Loss
Expected downtime duration: 4-8 hours
This will occur between 00:00 and 08:00 on 02/10/2010 (UK Time)

Regards,

The Europhase UK Team