delimiter.us - Frankfurt- OpenVZ - VPS100 - Frankfurt- OpenVZ - WHM/cPanel down - Knowledgebase

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delimiter.us - Frankfurt- OpenVZ - VPS100 - Frankfurt- OpenVZ - WHM/cPanel down

Posted by smarty-boots, 10-09-2010, 05:46 AM
Hi

Dear Delimiter.us

Where is your support I have ticket in now for 2 days without reply about my WHM / cPanel,

All I am getting is this:

Quote:

Your license could not be activated

on all my WHM/cPanel and all my client also can not get in to there cPanel's
and when I go to

Quote:

http://verify.cpanel.net/ and enter the public IP address of this server to make sure it is licensed

what it is showing is odd:

Quote:

expired/deactivated by aaron @ cpanel. net on 2010-02-10 11:47:14.

Has anyone else having this problem??
Delimiter.us help help please?
Posted by smarty-boots, 10-09-2010, 06:26 AM
I have look at the sever with SSH and get this:

Quote:

Updating cPanel license...Done. Update Failed!
Error message:
The cPanel license server said that your license has been expired.
For more information visit: http://www.cpanel.net/lic.html

The exact message was: The license is expired. (xxx.40.22.130)!

Building global cache for cpanel...Done

Posted by nortol, 10-11-2010, 09:05 AM
Frankfurt is down at 09:30 morning.
Do you have any info?
High severity ticket has been opened already, but nothing...
Only an arabic sales agent is online.
Posted by Epke, 10-11-2010, 10:33 AM
here the same, no answers nothing.. this is taking to freaking long... I am angry!
Posted by nortol, 10-11-2010, 01:35 PM
Two years i did not have any problem with delimiter. No network outage, no paypal problem, no any problem. So what you try to say, is not true. Or can be true, but this is not my problem.
My problem is the first problem on delimiter for me in this two years.

Anyway, in this moment the time is 19:30 here and the servers in Frankfurt is down yet.
Posted by Epke, 10-11-2010, 02:37 PM
here also still down..
Posted by Epke, 10-11-2010, 03:01 PM
I have also been with them for over 2 years, and never had any problems. But this downtime today is taking far to long!

Does someone know which datacentre in Germany they are on? I will personally call them myself.. So I know if Delimiter is doing all they can..
Posted by nortol, 10-11-2010, 03:13 PM
In this moment i want my vps to be up, nothing else.
Other sites, other datacenters of delimiter is up and runing, so i hope in Frankfurt is only a hardware problem, nothing else, and will be repaired soon.
Posted by Epke, 10-11-2010, 03:14 PM

Quote:

Originally Posted by nortol

In this moment i want my vps to be up, nothing else.
Other sites, other datacenters of delimiter is up and runing, so i hope in Frankfurt is only a hardware problem, nothing else, and will be repaired soon.

I wish they told me the exact problem! I would have much more respect for them..
Posted by pads, 10-11-2010, 03:17 PM
mine is down , this is the first issue since I joined them several months ago , I hope they will get back soon or at least their support join us here
Posted by nortol, 10-11-2010, 03:18 PM
Yes, you are right Epke :-)
Posted by Epke, 10-11-2010, 03:43 PM
If someone knows more, please update here..
Posted by NuWeb.co.uk, 10-11-2010, 04:44 PM
Tried contact via twitter.
Tried contact via email.
tried contact via ticket
tried contact via http://helpdesk.yomura.jp/
Now sending PM to DelimiterVPS

So far no reply, traceroute showing it reaching data centrethen die'ing. If only I had a more recent backup, wouldn't be as worried.

The ticket, was closed once without any resolution.
Posted by Epke, 10-11-2010, 04:45 PM
Maybe I can call Hetzner(The Datacentre) and ask if they maybe know more?
Posted by NuWeb.co.uk, 10-11-2010, 04:50 PM
Epke, go on then.
Im guessing they wont be able to say much, but you can see from THEIR status page their are no problems.

My presumption, which i hate to make is that delimiter have not paid their bills and server has been cut off. If this is the case the DC wont say much.
Posted by Epke, 10-11-2010, 05:01 PM
Sadly, I have the exact same feeling! I will try to call them.. Hopefully they will tell if I need to move fast!
Posted by nectarabica, 10-11-2010, 05:53 PM
i just joined them 9 days ago, and i'm in 18hours downtime for my vps ( in Frankfurt datacenter), also they close my ticket without any response.

for prouve i have a screenshot ;-)
Posted by BTCentral - Ben, 10-11-2010, 06:17 PM
For anyone that hasn't seen it, I had this response from them earlier.
Posted by NuWeb.co.uk, 10-11-2010, 06:33 PM
I got a simular responce

Quote:

Please visit Network Issues here in the client portal

Posted by salvadoresc, 10-11-2010, 11:09 PM
I have the same problem and I cant find answer, they merged a pair of support tickets but did not take time to answer.

I hope this can be resolved fast, Im client since february, without problems till now
Posted by onel0ve, 10-12-2010, 01:45 AM
my site also down
Posted by Epke, 10-12-2010, 02:24 AM
I even asked them now in a ticket if it are financial problems! Cause im willing to pay for a full month of that Frankfurt server to get it back online! Very important information on it!
Posted by franklab, 10-12-2010, 06:53 AM
same situation as yours. down since 27 hours, no replay, only network issue
Posted by NuWeb.co.uk, 10-12-2010, 07:29 AM
Its giving me headache, never been offline for so long, same thing tomorrow will go to get refund from paypal.
Posted by franklab, 10-12-2010, 07:33 AM
im back. my VPS is online now
Posted by NuWeb.co.uk, 10-12-2010, 08:47 AM
Lucky for some still off-line here.
Was reading what I signed up for, a bit funny.

99.9% Uptime, 24x7 Qualified Network Support, Wholly owned network

Exceeded the uptime promise.
No or Little response support.
In the response they gave, they say they don't even manage the server and relying on someone else.
Posted by franklab, 10-12-2010, 09:03 AM
my ip 188.40.174.179, ive got this VPS since december 2009, i decided on it bacause 99,9% uptime

ive got 3 offline:
APRIL 2010 - 7 hours
JUNE 2010 - 3 hours
NOW - 28 hours

first and second i can understand, but the last one was terrible

99,9% its only 9 hours of down at one year

But in my country, Poland, you have to pay 3,4 times more so i decided to takes 2 VPS from delimiter in diffrent DC, primary and secondary its still 2 time cheaper

Support its no so bad, when you pay 20$ monthly - thats great i my opinion
Posted by DanielBCN, 10-12-2010, 10:18 AM
Frankfurt up, Atlanta down...
Posted by the_pm, 10-12-2010, 11:24 AM
FYI, from the top of each Outages forum thread/post:

"This forum is provided to discuss current outage issues and to allow a way for customers and providers to communicate. Comments by non-customers will be removed."

If you want to review a host's services, please create a new thread in the appropriate general forum. We're fine with hosting reviews good and bad, just not in this forum. Thank you!

(thread cleaned)
Posted by onel0ve, 10-13-2010, 01:40 AM
its up again after 1 days 7hr 4min
Posted by ecommercez, 10-21-2010, 03:35 AM
Anyone see VPS down again, I can't access to https://vpsadmin.delimiter.us:5656/ anymore, my VPS down, ofcourse
Posted by salvadoresc, 10-26-2010, 10:21 AM
is down again? i cannot access my websites
Posted by ecommercez, 10-26-2010, 10:27 AM
Two tickets, no reply from last Friday, lost all data i guess, can't boot VPS up with SolusVM even I can access it.
Posted by salvadoresc, 10-26-2010, 10:31 AM
they never answer the tickets from last fail. the data was backedup but now the service is down again... I will terminate this service. too bad delimiter. too bad
Posted by elcct, 10-26-2010, 08:14 PM

Quote:

Originally Posted by ecommercez

Two tickets, no reply from last Friday, lost all data i guess, can't boot VPS up with SolusVM even I can access it.

File a PayPal dispute, they will probably contact you in matter of minutes