Delimiter Frankfurt down for several hours!

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Posted by Epke, 10-11-2010, 11:11 AM
No responding on tickets, on the "Network Issues" page there are no updates listed for a few hours.

I hope they fix it soon..
Posted by BTCentral - Ben, 10-11-2010, 11:22 AM
Same here. Luckily we don't have anything very important over there anymore
Posted by Epke, 10-11-2010, 11:38 AM
I have important information on it. I know when I bought there service there will be downtime, but didnt expect this!
Posted by BTCentral - Ben, 10-11-2010, 12:05 PM
Incase anyone has not had a response yet - just heard back from them:

Quote:

Sorry for the delay in responding. We have a notice up on our Network Issues page on the client portal.

Most customers are back online, some are still experiencing issues. I tried to ping your IP address a moment ago and you appear to still be offline, so unfortunately I think you are one of the ones that are still experiencing issues.

The Frankfurt site is not our site, so we are fully reliant on the datacentre provider to resolve any issues. We will keep you informed through the Network Issues page as things develop

bw
Paul

Network Issues page is as follows:

Quote:

Frankfurt Outage (Outage)
Affecting Server - Yomura Master Provisioning | Priority - Critical

We are seeing partial loss of service in Frankfurt. We will update this network issue as we get more information

Update 09:30 GMT
Most servers are back online with just a few down. If you are still experiencing issues, please be patient. The DC staff are working on the issue.
Date - 10/11/2010 03:26
Last Updated - 10/11/2010 05:31

Posted by Epke, 10-11-2010, 12:07 PM
Thank you Ben! Good to hear you have received a answer!

Edit:

I already saw there "Network Issues" page, but thats not updated for a few hours already! So I am already patient for 6 hours
Posted by TTMR, 10-11-2010, 04:32 PM
All their locations seem to have problems lately (UK, NL, DE), my conclusion is that they are not paying the bills. Vague reasons and clear lies all the time. Move your things if you still can.
Posted by Epke, 10-12-2010, 02:38 AM
still down, I suggest anyone to move really fast I think..
Posted by BTCentral - Ben, 10-12-2010, 06:03 AM
According to my monitoring software, as of 07:16 BST:

The previously detected errors for http://<removed>.btcentral.org.uk:

* Could not get a response from the server before timing out (10 seconds).
* The server could not be reached.

is now resolved after 13 hours, 10 minutes of downtime.

---

Sure enough, the server is back online.
Posted by Epke, 10-12-2010, 06:05 AM
Here still not working!!

IP: 178.63.196.20
Posted by franklab, 10-12-2010, 06:59 AM
27 hours down! no replay.
Posted by zarkef, 10-12-2010, 07:06 AM
At least now you know why delimiter was so cheap in the first place. Their support is junk. Actually it's 28 hours downtime.
Posted by franklab, 10-12-2010, 07:07 AM
support is one thing, uptime is another..
Posted by eagleon, 11-10-2010, 09:14 PM
also experienced lots of downtime in the last 30 days. 8 hrs on Oct 28th and 5 hrs so far today and still down. My server was bought in San Jose USA location. Somehow, on my VPS CP it says Atlanta USA now. Very strange.

Also, from that support ticket posted up there, it seems they are copy pasting generic replies to everyone. I am moving ASAP. here was the reply I got:

Me:

Quote:

Hi,
My server was purchased for San Jose, but now it is offline and it says in the VPS CP that the location is Atlanta. Was my server moved? Why am I no longer in San Jose and how come I can not turn it back on. This needs to be resolved immediately. Please respond ASAP! My server needs to be back online!! What is going on?

Delimiter:

Quote:

I think the fastest option is to restore your VPS to Atlanta. San Jose is not a Delimiter/Yomura owned site so we are reliant on the datacentres staff to resolve their issues.

It will require a IP renumber, but we can have you online in a moment or two. Please confirm.

Brian T

They didn't even answer my question. I replied asking more and they never replied since last time. Good thing I backed up my server... I am moving the first chance I get!
Posted by Epke, 11-19-2010, 06:55 AM
Down again for 12 hours now! Location Frankfurt.. It wouldt mind if they responded or updated me through tickets, but they do not reply..

If delimiter read this, PLEASE FIX IT!
Posted by nortol, 11-19-2010, 07:16 PM
One day now...
Posted by onel0ve, 11-20-2010, 04:14 AM
in one month they got down more then 2time now more then 1days its down no reply in support tickets they never care about of their customer
Posted by laimi190, 11-20-2010, 10:28 AM
still down without a message...
Posted by nortol, 11-20-2010, 10:49 AM
Two days now...
Posted by NetDepot - Terrence, 11-20-2010, 11:01 AM
Out of business maybe???
Posted by louisg1, 11-20-2010, 05:53 PM
i'm down as well since the 10th i have important info on there as well i am going to request a credit since i have been down for 10 days
Posted by onel0ve, 11-21-2010, 05:35 AM
my site backup in there tensed about this open 3 support tickets no reply
Posted by muhlba91, 11-23-2010, 06:25 AM
down again since Friday and I didn't get any response from the "Network issues" support... :-(
Posted by NetDepot - Terrence, 11-23-2010, 09:36 AM
Do they have phone number? If so did any of you tried calling?
Posted by onel0ve, 11-23-2010, 10:00 AM
no i dnt have in their domain whois they give one fake no they stole my 30usd
Posted by wagoo, 11-23-2010, 01:01 PM
You might want to check the Delimiter VPS thread in the VPS Hosting forum..
Posted by eria86, 11-24-2010, 09:31 AM
Any one being lucky with his VPS?
Posted by Southprojects, 11-24-2010, 01:24 PM
yes, they moved their machine but they were not automatically informed to the customer about the new ip. Solution end a (new) ticket and they will tell about your new ip.
Posted by onel0ve, 11-24-2010, 02:26 PM
open 4tickets from last 3days no reply in my tickets
Posted by muhlba91, 11-24-2010, 02:42 PM
they moved my vps onto an other node -> new ips! :-)
but now my postgresql doesn't work anymore :-( and the vps was not at the newest status (had mails in my inbox that were one week old and they were marked as unread.. )

@onel0ve - open another one in the "Outage report" section. Today I got an answer within one hour! ;-)

has anyone an idea for my postgresql? - error:
"root@server:/home/dani# /etc/init.d/postgresql-8.3 restart
Restarting PostgreSQL 8.3 database server: mainsh: /dev/null: Permission denied
fgets failure: Success
The program "postgres" is needed by pg_ctl but was not found in the
same directory as "/usr/lib/postgresql/8.3/bin/pg_ctl".
Check your installation.
Use of uninitialized value in subroutine entry at /usr/bin/pg_ctlcluster line 323. Use of uninitialized value in subroutine entry at /usr/bin/pg_ctlcluster line 324. Error: could not exec /usr/lib/postgresql/8.3/bin/pg_ctl /usr/lib/postgresql/8.3/bin/pg_ctl start -D /var/lib/postgresql/8.3/main -l /var/log/postgresql/postgresql-8.3-main.log -s -o -c config_file="/etc/postgresql/8.3/main/postgresql.conf" : failed!
failed!
root@server:/home/dani#"
Posted by phseven, 12-05-2010, 02:33 PM
Frankfurt still down, bandwith bill not paid.

run while you can and take your money.

I lost $450 dollars and no answer for a refund