ThePlanet Issues?

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Posted by Mekhu, 11-02-2010, 12:53 PM
Anyone else seeing some nasty things going on with The Planets network?

I'm trying to submit a trouble ticket and I'm seeing page that says:

"Oops! We are currently experiencing network difficulties".

I'm trying to call now...

I'm getting a busy signal on the number I'm calling. Unsure to confirm if it's the correct one or not as their main page won't load either.
Posted by quantumphysics, 11-02-2010, 12:56 PM
Yep,

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PuTTY Fatal Error
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Network error: Connection timed out
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Posted by Mekhu, 11-02-2010, 12:58 PM
Can anyone confirm if this is still a valid contact # for them?

800-377-6103

Thanks all. Post any info you find out.
Posted by jphilipson, 11-02-2010, 01:00 PM
Yeap, that looks like the correct number - most likely hundreds of others are trying to get through as well.
Posted by mjfroggy, 11-02-2010, 01:00 PM
I believe there support number is 866-325-0045 then press option #2

:-)
Posted by sh4ka, 11-02-2010, 01:02 PM
Network issues confirmed.. have 10 servers down at the same time right now ...
Posted by Mekhu, 11-02-2010, 01:02 PM

Quote:

Originally Posted by mjfroggy

I believe there support number is 866-325-0045 then press option #2

:-)

Thanks a lot for that. Also a busy signal.

I'll just let things be for now. I just notified clients and now my tummy needs a sammich
Posted by webRulon, 11-02-2010, 01:03 PM
I too am experiencing issue with their network right now. Hopefully they will have this resolved quickly.
Posted by quantumphysics, 11-02-2010, 01:03 PM
Is it just Dallas? I can reach some sites on *.hstntx1.theplanet.com.
Posted by webRulon, 11-02-2010, 01:04 PM
They now appear to be back.
Posted by Mekhu, 11-02-2010, 01:17 PM
I agree. So far so good! I mentioned in our forums that they're usually quick with this stuff!
Posted by p1net, 11-02-2010, 01:57 PM
Yes seems to be resolved now. From "Theplanets" twitter "With CAR15 rebooted, the outage appears to be mitigated"
Posted by Linn_Boyd, 11-03-2010, 08:18 AM
The bad part of all of this is I have a server at TP and a virtual host with hostgator for some utility stuff TP just denied that they had any problem at all! I have the screen shot of the ticket, it is sad that they will deny this. I have had five networking outages in the past moth, while some have been short they are still an outage.

Quote from ticket.

Dear Linn,

I have spoken with our Networking team and we were unable to find any network events for you router and no errors or signs of problems with your switch port either, even for yesterday. Do you know about what time you started having problems?

Thank you for choosing The Planet!

Matt