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burstnet offline [merged]
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Posted by infracom2005, 11-25-2010, 11:13 AM all my vps are offline and the main site of burst.net is off, anyone know what happen?
Posted by isi123, 11-25-2010, 11:13 AM Hi,
I have a dedi server with Burst and it;s gone down along with their website.
Has anyone else experienced this? Seemed to happen in the past hour or so.
Could someone from Burst please update me?
Thanks!
Posted by Karl, 11-25-2010, 11:14 AM Down for me too.
Posted by refreshed, 11-25-2010, 11:14 AM Yeah me too all my VPS (2), and my Dedicated Server all just went down about 5 minutes ago. Even their own sites down.
Posted by yahoo, 11-25-2010, 11:15 AM Yes I see they have a network problem
Posted by markhard, 11-25-2010, 11:15 AM it's offline too from my location. this also include burstnet website.
i'm noticing connection problem since several days ago, some times i got a long time outs and it's random. perhaps they have problem with their network?
Posted by nkawit, 11-25-2010, 11:16 AM all vps and dedi's in PA down here too
Posted by pablolagosm, 11-25-2010, 11:17 AM Yes, I am having the same problem now.
Five servers down.
Posted by S4Host, 11-25-2010, 11:17 AM down for me also
Posted by BurstNET, 11-25-2010, 11:18 AM There was a large explosion up the street from the Scranton PA data center.
Following that, there was issue with one of our generator systems.
We are working on the issue and should be resolved as quickly as possible.
No ETA/details on explosion yet, but power is out in a multi-block radius.
I would expect us to be running on generator power most of the day during repair from the power company.
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Posted by Karl, 11-25-2010, 11:19 AM Wow, that sounds pretty serious, hope you get everything sorted soon!
Posted by Taturana, 11-25-2010, 11:20 AM All my VPS from BurstNET are offline, its website is offline try burst.net, I'm trying to calling them but nobody responds...
Oh my god whats going on, does anyone know?
Posted by RyanD, 11-25-2010, 11:20 AM
Following that, there was issue with one of our generator systems.
We are working on the issue and should be resolved as quickly as possible.
No ETA/details on explosion yet, but power is out in a multi-block radius.
I would expect us to be running on generator power most of the day during repair from the power company.
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Posted by DaweiRui, 11-25-2010, 11:25 AM Yes , full down with me also. any problem ? burst always down ?
Btw , if I want move out , where can be try ? softlayer server fund few high , any others ?
thanks all
Posted by NuPagady, 11-25-2010, 11:25 AM All of my servers are down too.
Posted by st1905, 11-25-2010, 11:26 AM Volumedrive down too, i guess they are using burstnet infrastructure, am i correct ?
Posted by Karl, 11-25-2010, 11:26 AM Check out this post guys:
http://www.webhostingtalk.com/showpo...35&postcount=8
Posted by FractionHost, 11-25-2010, 11:26 AM Ouch, it's always the worst to go down on Thanksgiving considering most companies have less staff on call and on site. I hope Burst gets you all back online soon!
Posted by KMyers, 11-25-2010, 11:27 AM @Burst, do you have an ETA?
Posted by Taturana, 11-25-2010, 11:27 AM My godaddy email is down too
Posted by refreshed, 11-25-2010, 11:27 AM
Posted by ControlVM, 11-25-2010, 11:27 AM That's not look good.....
Hope your generator spark up again soon!
Posted by Up2vps, 11-25-2010, 11:28 AM
they offline
Posted by Asher S, 11-25-2010, 11:28 AM Yup a lot of our servers there are also down.
Posted by Karl, 11-25-2010, 11:29 AM
Posted by S4Host, 11-25-2010, 11:29 AM Seems that burst always has problem with generators
Last time it was the same thing .. network cable was cut or something like that and again generators didn't work when power was out during some sort of fire if I can remember correctly
Maybe its time to upgrade to better generators
Posted by zorveo, 11-25-2010, 11:30 AM
Posted by Adi - UK2, 11-25-2010, 11:30 AM I was accessing their site for plesk licence & yes, its down
Posted by F-DNS, 11-25-2010, 11:31 AM
"There are 3768 total customers out of service." That's power customers in the area, not BurstNET customers.
https://selfserv.pplelectric.com/EUS...pID=Lackawanna
That's a lot of turkeys not cooking
Posted by st1905, 11-25-2010, 11:31 AM
Posted by TeamMCS, 11-25-2010, 11:32 AM Yeah I can confirm my nodes just went down
Hope it's nothing too serious guys
Posted by BurstNET, 11-25-2010, 11:33 AM Positive news: Generator power has been restored...and service should be restored shortly.
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Posted by BurstNET, 11-25-2010, 11:34 AM
"There are 3768 total customers out of service." That's power customers in the area, not BurstNET customers.
https://selfserv.pplelectric.com/EUS...pID=Lackawanna
That's a lot of turkeys not cooking
As I said...there was a MAJOR explosion
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Posted by BurstNET, 11-25-2010, 11:35 AM We have reports on some affected areas having power restored to homes as well, from our employees that live close to the data center.
So the power company is working to restore the primary power and making some progress already on such...
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Posted by markhard, 11-25-2010, 11:36 AM
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Posted by BurstNET_CSM, 11-25-2010, 11:36 AM A few blocks surrounding the BurstNET Scranton DataCenter have lost power. Presently we are running on our generators, but we are unsure what is being affected by this outage. All servers appear to be up and running and our engineers are presently looking into connectivity and other related issues. We will post more once we know more.
Oh, and Happy Thanksgiving.
Posted by st1905, 11-25-2010, 11:36 AM
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Posted by Aeroz, 11-25-2010, 11:37 AM
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Posted by F-DNS, 11-25-2010, 11:37 AM
Glad you got the gennies working Mr B.
Posted by refreshed, 11-25-2010, 11:37 AM I want to see pics too haha. It sucks being human and curious about destruction!
Posted by sirius, 11-25-2010, 11:37 AM
Posted by ultrahoster, 11-25-2010, 11:38 AM Hello everyone,
All issues were sorted by the morning until recently the servers went back offline. We've tried contacting the datacenter and have had no response, however they have replied online here on WHT, and it seems there was an explosion near to the datacenter.
Here is a statement from the datacenter:
"There was a large explosion up the street from the Scranton PA data center.
Following that, there was issue with one of our generator systems.
We are working on the issue and should be resolved as quickly as possible.
No ETA/details on explosion yet, but power is out in a multi-block radius.
I would expect us to be running on generator power most of the day during repair from the power company."
More details here. http://www.webhostingtalk.com/showth...17#post7136617
We are waiting for them to bring everything online as our own issues were all sorted.
John
Ultrahoster
Posted by F-DNS, 11-25-2010, 11:40 AM
Posted by Aeroz, 11-25-2010, 11:41 AM
Posted by infracom2005, 11-25-2010, 11:41 AM etA?
please reply tickets
Posted by BurstNET, 11-25-2010, 11:41 AM We'll post details of the explosion once available.
UPS systems are being brought back online currently.
Service should be restored any time now.
We'll have to go thru and make sure all servers affected come back online, which will be a tedious process....most will reboot automatically but 10% typically need manual intervention.
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Posted by BurstNET, 11-25-2010, 11:42 AM Further good news...power company has restored primary power.
No word on if it will go back down again during repair process, but atleast damage was not too severe to be brought back online.
Apparently power company guys want to get back home for the holiday quickly, so are working fast today!
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Posted by arthur8, 11-25-2010, 11:43 AM DOWN for me...
Posted by isi123, 11-25-2010, 11:45 AM Yep, still down.
Posted by Nessy, 11-25-2010, 11:46 AM Still down for me at the moment
Posted by raphaelfx, 11-25-2010, 11:47 AM My 2 vps and one dedicated still down.
Posted by hostinginsiders, 11-25-2010, 11:47 AM Why is the network not responding eventhough power is restored ? Do you need to boot up routers etc. ?
Posted by BurstNET, 11-25-2010, 11:48 AM As mentioned moments ago:
UPS systems are being brought back online currently.
Service should be restored any time now.
Give it a little time please...
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Posted by powergo, 11-25-2010, 11:49 AM
Following that, there was issue with one of our generator systems.
We are working on the issue and should be resolved as quickly as possible.
No ETA/details on explosion yet, but power is out in a multi-block radius.
I would expect us to be running on generator power most of the day during repair from the power company.
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Posted by JavaV, 11-25-2010, 11:50 AM Wow, already have some servers back online - Thanks BurstNet! Always handle very bad situations in a professional & active matter!
Posted by ODISHASERVER, 11-25-2010, 11:51 AM Hi
hope it is a serious problem but is all servers and server datas are safe ,how long will u guys take to resolve
Hope it will solveQuote:
Following that, there was issue with one of our generator systems.
We are working on the issue and should be resolved as quickly as possible.
No ETA/details on explosion yet, but power is out in a multi-block radius.
I would expect us to be running on generator power most of the day during repair from the power company.
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Posted by Karl, 11-25-2010, 11:53 AM
Posted by akukurt, 11-25-2010, 11:53 AM my VPS also down...
Posted by KingsSupply, 11-25-2010, 11:54 AM Great that it is going to come back soon, although mine has yet to come up, but should not the UPS and Gensets have kicked in right away??
Posted by infracom2005, 11-25-2010, 11:54 AM 2 of my 4 vps are online
Posted by raphaelfx, 11-25-2010, 11:55 AM Quickly?
LOL
Here still down for a long time!
Posted by Peter-SexyWing, 11-25-2010, 11:55 AM STILL DOWN~~~
isn;t power brought back already?
Posted by lastname, 11-25-2010, 11:56 AM my vps down at the moment
Posted by melorhosts, 11-25-2010, 11:57 AM my server gone down few minutes back as well.. and that's it .. Hope they sort the issue soon.
They should put a spare generator as it is going to effect 1000's of servers.
Lot of realtime data will be lost because of this downtime.
regards,
bharan.
Posted by KMyers, 11-25-2010, 11:57 AM One of my boxes just came back up
Posted by mihostingmx, 11-25-2010, 11:57 AM Hello im just come to the work and i cant access to my server with burst.net also the webpage of burst.net dont open.
Did some one know if there is a network maintenance or just an outage.
Thanks
Posted by akukurt, 11-25-2010, 11:57 AM i like wanna cry... my vps down... help me liao....
Posted by Karl, 11-25-2010, 11:58 AM Check out this topic:
http://www.webhostingtalk.com/showthread.php?t=1000646
Posted by josean, 11-25-2010, 11:58 AM my servers are back online, thanks
Posted by citricsquid, 11-25-2010, 11:58 AM There was an explosion that knocked out their power.
Source: http://www.webhostingtalk.com/showthread.php?t=1000646
Posted by hu9321, 11-25-2010, 11:58 AM One of my dedicated server is back online. It's rebooted.
Posted by BurstNET, 11-25-2010, 11:59 AM UPS systems are back online, network gear is coming back online now.
Some client services may already be restored.
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Posted by MrJosh, 11-25-2010, 11:59 AM My VPS server is now back online too (:
Posted by markhard, 11-25-2010, 12:00 PM one of my server also came back up
Posted by BurstNET, 11-25-2010, 12:01 PM
Thank you, much appreciated under this stressful time...Quote:
We all want to get this fixed, and back home to our families for the holiday...quite the motivation!
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Posted by roro, 11-25-2010, 12:02 PM Back Online
Server rebooted
Posted by F-DNS, 11-25-2010, 12:02 PM Thanks to Mr BurstNET for jumping in here so quickly on Thanksgiving to keep everyone up to date with info.
I hope no-one got hurt in whatever exploded up the road.
Posted by raphaelfx, 11-25-2010, 12:02 PM 1 VPS and 1 Dedicated online
1 vps still down
Posted by islandhopper8, 11-25-2010, 12:02 PM My server was off however it just came back, however the burst.net site was still off - so it seems some power is restored
Posted by KMyers, 11-25-2010, 12:02 PM @Burst, I know you are very busy at the moment, but when you get some time, are you planning on releasing a RCA. We know about the explosion however I would like to know why the generators did not flip over?
Posted by 24x7group, 11-25-2010, 12:05 PM Always bad when this happens
Best of luck with Burst!
Posted by Increhost, 11-25-2010, 12:05 PM any news from providers inside burst like volumedrive ?
anybody with their servers up inside volumedrive ?
thanks
Posted by Nessy, 11-25-2010, 12:06 PM One server is back online, just waiting on the other now, good job BurstNet
Posted by distrihost, 11-25-2010, 12:06 PM 4 OF 7 servers that I have with burstnet came up.... hope things get fixed.
Posted by arthur8, 11-25-2010, 12:06 PM Good job, all my servers are online now.
Posted by JavaV, 11-25-2010, 12:07 PM
anybody with their servers up inside volumedrive ?
thanks
Tiffany
Posted by st1905, 11-25-2010, 12:07 PM
anybody with their servers up inside volumedrive ?
thanks
Posted by mihostingmx, 11-25-2010, 12:07 PM My VPs is now online thanks
Posted by infracom2005, 11-25-2010, 12:08 PM 173.212.226.146
still off
Posted by hostinginsiders, 11-25-2010, 12:08 PM We are back up.
Posted by WebHostingRocks, 11-25-2010, 12:09 PM
Posted by mihostingmx, 11-25-2010, 12:10 PM My VPS just come back, thanks for the info guys
Posted by manindarkjp, 11-25-2010, 12:10 PM
anybody with their servers up inside volumedrive ?
thanks
Posted by BudWay, 11-25-2010, 12:10 PM My servers are back online, lol didn't noticed I was having lunch and when I noticed it was already up.
Nice Job Burst.net, keep up the good work
I saw there was a network clich (We are using cogentco right now), but the routes look pretty good.
Posted by JavaV, 11-25-2010, 12:11 PM
Did some one know if there is a network maintenance or just an outage.
Thanks
Tiffany
Posted by BurstNET, 11-25-2010, 12:13 PM
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Posted by SoftDux, 11-25-2010, 12:14 PM Shouldn't BurstNET's generator have automatically kicked in in this instance? And why, if the UPS's only last one hour, didn't they start the generators at least 30 mins after the explosion to avoid the unnecessary downtime?
Posted by st1905, 11-25-2010, 12:16 PM Well i think its not the time to argue with the burstnet about why this issue happened because we are still waiting for our servers to be up and they are working there...
Posted by raphaelfx, 11-25-2010, 12:16 PM ONE VPS STILL DOWN!
Posted by TeamMCS, 11-25-2010, 12:18 PM Both my nodes have reported they're back online (just as I finished failing over ). Good work getting back online.
Best get your engineers checking out those generators though. Should have been a hot switch
Posted by hengjiu, 11-25-2010, 12:19 PM I am using volumedrive dedi server, it is also down, their website also down.
Posted by sburns1992, 11-25-2010, 12:19 PM Why is everyone being so impatient, christ.. they're doing everything that can, just wait it out!
Posted by st1905, 11-25-2010, 12:21 PM Anyone mailed volumedrive and got any reply if they are aware of this issue ?
Posted by raphaelfx, 11-25-2010, 12:21 PM The ip of my vps is: 96.9.169.*
and still down!
Posted by JavaV, 11-25-2010, 12:22 PM
Tiffany
Posted by Increhost, 11-25-2010, 12:23 PM
it's not impatience, is just a need-to-know what's it's been done,
we have thousands of people asking us the same thing!
Posted by WebHostingRocks, 11-25-2010, 12:23 PM
Posted by wwwcad, 11-25-2010, 12:25 PM Great Work.
Posted by st1905, 11-25-2010, 12:25 PM
Tiffany
Posted by bear, 11-25-2010, 12:25 PM Thanks, Burst, for getting this back up so quickly. Ours is now up and running, rebooted in the process, so I suppose we lost power during this.
Posted by BurstNET_CSM, 11-25-2010, 12:26 PM We are continuing to reboot systems affected. As mentioned before, please be patient as we work through this.
Posted by st1905, 11-25-2010, 12:27 PM
Posted by hengjiu, 11-25-2010, 12:27 PM
Posted by akukurt, 11-25-2010, 12:28 PM my server is back...luv u..no homo
Posted by infracom2005, 11-25-2010, 12:30 PM vserver102
still offline
Posted by distrihost, 11-25-2010, 12:31 PM 66.197.187.53 and 184.82.100.197 still down
Posted by F-DNS, 11-25-2010, 12:31 PM Volumedrive aren't a subsidiary of BurstNET - I thnk they just get some network from them, but they will have been affected by the power-out too.
I see someone's just started a thread for Volumdrive. I just wonder if Volumedrive customers would be better joining that as it's really not Burst's problem.
Posted by ODISHASERVER, 11-25-2010, 12:34 PM its good that brust.net guys working good
hope all will b back to normal
Posted by Ixape, 11-25-2010, 12:36 PM Do Burst not have UPS systems to deal with problems like these?
Posted by WebHostingRocks, 11-25-2010, 12:37 PM
Posted by st1905, 11-25-2010, 12:39 PM
Posted by mjfroggy, 11-25-2010, 12:39 PM Our servers seem to be live but I wanted to submit a ticket regarding something to burst and I still can not access burst.net ??
Posted by F-DNS, 11-25-2010, 12:40 PM
Posted by volumedrive, 11-25-2010, 12:46 PM
Posted by Ixape, 11-25-2010, 12:46 PM
Posted by ODISHASERVER, 11-25-2010, 12:47 PM
support is back sir u can post the ticket
Posted by nkawit, 11-25-2010, 12:47 PM EXCELLENT updates BurstNet, allows us to keep our clients informed too. No one shouted and screamed this time as we were flooding them with all the updates you gave us.
Posted by freethought, 11-25-2010, 12:49 PM
Posted by KMyers, 11-25-2010, 12:49 PM Quick Question - Does anyone have any links to news pages with info on this explosion, I am starting to get questions from customers about the safety of the data. I know this is not Burst's fault but I am looking for something to give my customers.
Posted by F-DNS, 11-25-2010, 12:52 PM
Only one of our generators failed, but it was our newest and largest, and affected alot. From what I am being told, it would not start, due to a battery(s) issue (generators require batteries, and engine block to be kept warm, in order to start smoothly). And before you jump to conclusions, YES, we do perform testing and maintenance on our generators, including batteries, regularly and at scheduled timeframes. Most likely the battery(s) had tested good at last testing, holding a charge and correct voltage. A battery was possibly defective, or something else could have occurred causing it to fail, possibly even been the battery tender that failed. Typically these things can happen instantly and without warning, and not a gradual failure. Exact cause at this point unknown, but that is the general issue with the genset not starting up.
Posted by Ixape, 11-25-2010, 12:54 PM
Now is hardly the time to start Burst-Bashing
Posted by KMyers, 11-25-2010, 12:56 PM
Posted by MyBBWebHost-Leon, 11-25-2010, 12:57 PM I wish the best for Burst and hopefully everything will be online soon. I have a few invoices to pay and an upgrade order I need to submit :p
Posted by proudbabys, 11-25-2010, 12:59 PM both my vps's are down as well. Guess its been a really big explosion. Look forward to an ETA . May i just add that before this i have had excellent uptime and no problems with burst.
Posted by TeamMCS, 11-25-2010, 01:03 PM Strangely my VPS filesystems have become readonly - anyone else seen this?
Posted by Aeroz, 11-25-2010, 01:05 PM All online & stable for me.
Posted by elstar, 11-25-2010, 01:06 PM My vps is up
173-212-222-19Quote:
Posted by BurstNET, 11-25-2010, 01:07 PM
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Posted by F-DNS, 11-25-2010, 01:07 PM
Posted by KMyers, 11-25-2010, 01:10 PM
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Posted by borna, 11-25-2010, 01:11 PM One of my important server is still down and I got no response from support ticket too.
I am quiet concern about it.
Posted by ASHCN, 11-25-2010, 01:13 PM
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So did you find the fault with the generator if so what was it?
Posted by JavaV, 11-25-2010, 01:15 PM
Now is hardly the time to start Burst-Bashing
Tiffany
Posted by isi123, 11-25-2010, 01:15 PM Still offline.
Posted by BurstNET, 11-25-2010, 01:21 PM
Hopefully no one left their gas on while cooking a holiday meal and caused this explosion---I wouldn't know whether to be sympathetic with their loss or pissed off at them for the damage they caused---or both.
We'll get details as soon as we can and post them, busy right now trying to get all client services restored.
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Posted by BurstNET, 11-25-2010, 01:22 PM
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Posted by zorveo, 11-25-2010, 01:22 PM I would not be surprised if this "explosion" was related to someone cooking for Thanksgiving.
Posted by pablolagosm, 11-25-2010, 01:23 PM One of my servers is still down
One of the most important...
Posted by BurstNET, 11-25-2010, 01:23 PM
Tiffany
I doubt anyone could have resolved this faster than we did.
In this business, no matter how much you prepare for an issue, something will always go wrong eventually.
We have provided pretty good service for the past two years, I guess we were just due for something to go wrong.
Fortunately we got it resolved as quickly as we did, and that says alot...
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Posted by BurstNET, 11-25-2010, 01:24 PM
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Posted by karimelm, 11-25-2010, 01:26 PM One of my 5 servers is still down, unfortunately one of the most important servers. You said its been resolved, completely?
Posted by ODISHASERVER, 11-25-2010, 01:29 PM Can u say how long will it take to start my server as i hope everything is sucessfully restored
Posted by BurstNET, 11-25-2010, 01:29 PM
Many are going thru file-system checks, during the boot-up process.
This includes many of our VPS nodes, which are still booting up in the file-system check process currently.
We are currently going thru all racks to verify all systems have power individually, and working thru reboot/support requests as quickly as we can.
Obviously we have hundreds and hundreds of these, so it takes time.
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Posted by karimelm, 11-25-2010, 01:31 PM I appreciate the effort, I have no complaints for burst whatsoever so far.
Just for your information, i have a dedicated box and my remote reboot port states its online, i have rebooted the server but it just doesnt get up. Does this sound like something more is going on or not?
I kind of need to know or ill have to pull the plug on my advertising campaigns, this is starting to cost me too much
Posted by nkawit, 11-25-2010, 01:33 PM
So keep your pants on, if you still down, log a ticket.
Still, keep in mind, no matter how much redundancy you have, something WILL always blow it away. It happens, its unavoidable, all you can do is respond and resolve the issues at hand, which Burst was awesome at doing this time.
Last thought:
If your servers are still down and you have clients moaning, you should have redundancy, its that simple. Ask burst to help you set something up in their EU DC, or get one of their resellers to assist you. I am also more than willing to give you free advice, just pm me.
P.S.:
And yes, I still have client servers down which they are moaning about ... but their service is UP because we have implemented redundant measures incase something like this happens.
Posted by NuPagady, 11-25-2010, 01:33 PM
Well let's hope everything gets resolved soon.
Posted by 7x24-Vincent, 11-25-2010, 01:35 PM Some of our servers are up, some of them down.
I believe they do work hard, just waiting...
Posted by BurstNET, 11-25-2010, 01:37 PM
Just for your information, i have a dedicated box and my remote reboot port states its online, i have rebooted the server but it just doesnt get up. Does this sound like something more is going on or not?
I kind of need to know or ill have to pull the plug on my advertising campaigns, this is starting to cost me too much
I would not reboot it further, as that could damage the filesystem, as it is probably in filesystem check mode. Make sure you have a support ticket in to us. It may take us a bit, but we will get to all tickets.
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Posted by KMyers, 11-25-2010, 01:44 PM
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Posted by BurstNET, 11-25-2010, 01:48 PM
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Posted by KMyers, 11-25-2010, 01:50 PM
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Posted by bagfull, 11-25-2010, 01:53 PM One server is up and other down. It was reachable some time back but now again down.
Ticket: 100-2464684
Posted by ODISHASERVER, 11-25-2010, 01:57 PM Hello BrustNet
Is there any chances of data loss on server due to this issue
Posted by infracom2005, 11-25-2010, 01:58 PM ticket
Ticket ID: 2458674
no reply
Posted by techjr, 11-25-2010, 01:58 PM Wow some people are impatient
Everyone might want to stop posting tickets here. When burst has to reply to probably hundreds or thousands of tickets due to there massive client base about the issue it is doubtful posting here will speed up the process any if at all.
Posted by nkawit, 11-25-2010, 02:09 PM
Everyone might want to stop posting tickets here. When burst has to reply to probably hundreds or thousands of tickets due to there massive client base about the issue it is doubtful posting here will speed up the process any if at all.
Log your ticket and wait, Burst is attending to them, be patient.
And for everyone moaning, please keep things like this in mind for future, don't only get 1 server and pray that its redundant enough if you have very very serious business to conduct, get another and mirror the info over, that way if the first one blows up ... just switch your dns to the second. Think about the worst case scenario and how you can protect your clients from it.
Posted by isi123, 11-25-2010, 02:24 PM Oh God, this is taking longer than expected. Especially considering the servers are powered up.
Posted by KMyers, 11-25-2010, 02:26 PM
Log your ticket and wait, Burst is attending to them, be patient.
And for everyone moaning, please keep things like this in mind for future, don't only get 1 server and pray that its redundant enough if you have very very serious business to conduct, get another and mirror the info over, that way if the first one blows up ... just switch your dns to the second. Think about the worst case scenario and how you can protect your clients from it.
Posted by BurstNET_CSM, 11-25-2010, 02:32 PM
https://selfserv.pplelectric.com/EUS...pID=Lackawanna
From what we have been able to find out a large transformer seemed to blow a few blocks away from us, and cascaded . In our building we could hear the loud BANG (hence why we said explosion). We are not, however, under attack and normalcy is being returned as soon as possible. Tell your customers we are fine and in no danger.
Posted by infracom2005, 11-25-2010, 02:45 PM
https://selfserv.pplelectric.com/EUS...pID=Lackawanna
From what we have been able to find out a large transformer seemed to blow a few blocks away from us, and cascaded . In our building we could hear the loud BANG (hence why we said explosion). We are not, however, under attack and normalcy is being returned as soon as possible. Tell your customers we are fine and in no danger.
Ticket ID: 2457095
Posted by KMyers, 11-25-2010, 03:04 PM
Ticket ID: 2457095
Posted by infracom2005, 11-25-2010, 03:06 PM the problem is that they don´t read the tickets, only copy and paste a reply
Posted by zorveo, 11-25-2010, 03:08 PM
Posted by ODISHASERVER, 11-25-2010, 03:15 PM As its too late my server is not up yet but still hope it will work soon
Posted by DMEHosting, 11-25-2010, 03:26 PM Wow, this completely sucks for all the staff at BurstNET. Suppose to be home with the families, not at some datacenter!!!!!! Hopefully you guys can get home soon, those wives are going to be angry after spending 2-3 hours cooking everything and you aren't there. They don't care if the whole country is under attack, you better be there lol.
Posted by infracom2005, 11-25-2010, 03:29 PM if they do not reply in 10 min i will move my accounts to another company. Is the second time that this happen in 6 month, the last they lost all files.
Now, after 5 hour my vps is offline and tickets are open without reply
Posted by KMyers, 11-25-2010, 03:31 PM
Now, after 5 hour my vps is offline and tickets are open without reply
Posted by infracom2005, 11-25-2010, 03:35 PM NO, 27 may, after an outage their lost all files of a node
Posted by jstand1, 11-25-2010, 03:47 PM Down almost 5 hours now. Happy Thanksgiving to you too burst.
Posted by ASHCN, 11-25-2010, 04:02 PM We still have a server down and they have not responded to a ticket for 2 hours. We have been with them for over 8 years but were told sometime back they offer loyal clients nothing more than they offer new clients..this is when you should be as loyal clients don't jump ship Burst Net.
Posted by WebsiteIntegrations, 11-25-2010, 04:07 PM wow ... can you people not read? it was an explosion and caused a wide spread power failure. what did you think - they are hosted in a bomb shelter with their own power generation facility?! be patient people - i am sure there are alot of people giving up a holiday working hard to get your servers back up and running.... what would you rather them do - sit around responding to an influx of tickets or actually working on restoring your servers?
Posted by pablolagosm, 11-25-2010, 04:19 PM I put my ticket 3 hours ago, just when the power was back.
I informed them that one of my servers were still down after the outage.
The problem is they didn't read the ticket, just paste the whole story again and told me if my server was still down, reply the ticket.
I replied the SAME problem my ticket was originated and I am still waiting.
Posted by KMyers, 11-25-2010, 04:19 PM
First Priority - Restore Bulk Services (95% of customers I am sure)
Second Priority - Restore One-Offs (the people complaining in this forum + more)
Third Priority - Answer Tickets
Lastly - Close the thousands of duplicate tickets that people submit to find the status of existing tickets
Keep in mind, that the #2's will take the longest, maybe even 24 hours as Burst has A LOT of servers. Based on the fact that all of my stuff is now back online, they must be working on #2. My last box came online about 2 hours ago
Posted by ODISHASERVER, 11-25-2010, 04:26 PM
Do u mind me asking to your line "a lot of people giving up a holiday working hard to get your servers" what kind of holiday is it?-----is it weekends
Posted by KMyers, 11-25-2010, 04:31 PM
Do u mind me asking to your line "a lot of people giving up a holiday working hard to get your servers" what kind of holiday is it?-----is it weekends
Posted by WebsiteIntegrations, 11-25-2010, 04:32 PM
I informed them that one of my servers were still down after the outage.
The problem is they didn't read the ticket, just paste the whole story again and told me if my server was still down, reply the ticket.
I replied the SAME problem my ticket was originated and I am still waiting.
Posted by Zagrebin, 11-25-2010, 04:41 PM and who ever will compensate customers. yes, clients, customers is our income, I do not understand why this company is a disregard for customers, the horror!
Posted by WebsiteIntegrations, 11-25-2010, 04:45 PM yes because they purposely caused an explosion right? So by that regards if the explosion is their fault and you expect money then from your clients stand point it is YOUR fault - should they expect refunds from you?
Posted by Zagrebin, 11-25-2010, 04:46 PM
https://selfserv.pplelectric.com/EUS...pID=Lackawanna
From what we have been able to find out a large transformer seemed to blow a few blocks away from us, and cascaded . In our building we could hear the loud BANG (hence why we said explosion). We are not, however, under attack and normalcy is being returned as soon as possible. Tell your customers we are fine and in no danger.
because of you, our company is losing money and customer trust! We get one hour + 200 tickets, you are creating big problems to us immediately solve the problem of servers
Ticket ID: 2460539
Ticket ID: 2460545
Ticket ID: 2460978
Posted by Zagrebin, 11-25-2010, 04:48 PM Servers not available ~ 7 hours!
Who will pay for loss of income clients?
Who will pay for processing our employees?
Who will compensate for the loss of our income?
Posted by WebsiteIntegrations, 11-25-2010, 04:48 PM actually i believe it is because of PPL Electric Utilities and whatever exploded. Obviously after a wide spread power failure they can not just go flip a switch and turn everything on at once - that would cause even more problems
Posted by FlipperHost, 11-25-2010, 04:53 PM I began having a negative opinion about Burst.net. Thats maybe because they have a lot of clients and once they get a blackout masses complain so that might be the reason.
Good Luck all.
Posted by sburns1992, 11-25-2010, 04:59 PM Since the power outage earlier my VPS has come back online but for some reason my Apache in cPanel/WHM won't start, I've never had this problem before until now. Quote:
Apache restart failed. Unable to load pid from pid file and no httpd process found in process list.
If apache restart reported success but it failed soon after, it may be caused by oddities with mod_ssl.
You should run /scripts/ssl_crt_status as part of your troubleshooting process. Pass it --help for more details.
Also be sure to examine apache's variouse log files.
Apache Restart Output:
Warning: DocumentRoot [/home/fhlab/public_html] does not exist
httpd: bad user name fhlab
Posted by techjr, 11-25-2010, 05:00 PM
Who will pay for loss of income clients?
Who will pay for processing our employees?
Who will compensate for the loss of our income?
Posted by F-DNS, 11-25-2010, 05:04 PM For those moaning about no ticket updates and posting ticket numbers here, think about what you actually want. You do not want a ticket response, you want your server up. So, do you want 10 of the technicians sitting at their desks responding to your tickets saying "the other 10 technicians are working as fast as they can", or do you want 19 technicians working on the servers, and 1 giving a cut-and-paste response so that you do at least know that something is being done?
Some servers - those with big file systems and VPS nodes for example - will take longer to come back up.
You're in a queue - live with it. And updating tickets constantly generally bumps the tickets to the bottom of the queue so the Burst guys can deal with the oldest first.
Posted by petteyg359, 11-25-2010, 05:06 PM
Who will pay for loss of income clients?
Who will pay for processing our employees?
Who will compensate for the loss of our income?
Posted by infracom2005, 11-25-2010, 05:10 PM yes, i have backup and in this moment i am moving the sites to a vps company with good reputation (photonvps). Quote:
You will, because you failed to have a redundant system in place in case of such a catastrophe.
Posted by WebsiteIntegrations, 11-25-2010, 05:15 PM
now god forbid they ever have a power failure caused by the electrical grid - then you won't like them either
Posted by raphaelfx, 11-25-2010, 05:17 PM think that at LEAST a refund will be offered offline by the time correct?
We know that today is a day of thanksgiving, but only in the United States.
That does not justify, since the burst has customers worldwide.
Posted by F-DNS, 11-25-2010, 05:20 PM Next thing you guys will be doing is taking out legal action against 3000+ local residents who all turned their ovens on at the same time.
Posted by Zagrebin, 11-25-2010, 05:24 PM
Some servers - those with big file systems and VPS nodes for example - will take longer to come back up.
You're in a queue - live with it. And updating tickets constantly generally bumps the tickets to the bottom of the queue so the Burst guys can deal with the oldest first.
We are one of the major retailers in the Russian-speaking space, and we have many servers in bustnet, but they do nothing to solve the problem for us is a big expense in money, time, in clients' trust in us. I do not write from personal considerations, but from the fact that not a single server for 7 hours does not work, and it is not refutable fact.
Posted by WebsiteIntegrations, 11-25-2010, 05:30 PM do you think you are their only client?
Posted by Zagrebin, 11-25-2010, 05:34 PM I do not think so, I wrote? Quote:
Posted by infracom2005, 11-25-2010, 05:34 PM My sites are up in photonvps.com now
vps of burstnet is still offline, more than 7 hours, no reply
Posted by F-DNS, 11-25-2010, 05:35 PM
If your car breaks down do you phone work and say you won't be in today and sit at home while it's being repaired, do you use the spare car you have at home, or do you hire a car temporarily? It's the same situation.
Posted by WebsiteIntegrations, 11-25-2010, 05:38 PM
Posted by raphaelfx, 11-25-2010, 05:44 PM My server was back online and offline are 30x
Posted by Jamson, 11-25-2010, 05:45 PM If you want cover for your lost clients, income and whatnot, might i suggest ditching the budget market and moving up to a more expensive provider with an SLA? That's what it's there for.
Posted by Ixape, 11-25-2010, 05:46 PM
.
.Do you have electric cookers in the US?Quote:
Posted by KMyers, 11-25-2010, 05:51 PM
Posted by F-DNS, 11-25-2010, 05:53 PM
Posted by jacknoc, 11-25-2010, 05:58 PM My server's still down.
Posted by F-DNS, 11-25-2010, 06:00 PM
Posted by Ixape, 11-25-2010, 06:01 PM
Posted by freethought, 11-25-2010, 06:07 PM
This is particularly true in apartment buildings where UK building regulations prevent the use of gas cookers unless the building can withstand an explosive force of 5PSI after a gas leak blew out the entire side of an block of flats in London (Ronan Point) in 1968.
Posted by NuPagady, 11-25-2010, 06:07 PM
Posted by F-DNS, 11-25-2010, 06:07 PM
Posted by jphilipson, 11-25-2010, 06:10 PM have one server still down .. but not a huge matter .. if it's not back in a few hours I'll submit a ticket .. I'm sure they are quite busy atm
Posted by techjr, 11-25-2010, 06:13 PM
Posted by Zagrebin, 11-25-2010, 06:16 PM who knows when to expect recovery in the ticket no one answers?
Posted by hornstar, 11-25-2010, 06:18 PM My server is still down too. Been about 9 hours. I have tried to be as patient as I can, but not sure how much longer I can be patient for...
Hope things are back soon
Posted by F-DNS, 11-25-2010, 06:25 PM
Posted by chaudharymic, 11-25-2010, 06:25 PM Up and running well again. Thanks!
Posted by Zagrebin, 11-25-2010, 06:26 PM I was shocked by such a service, we have dozens of ticket customers are burstnet, not one ticket has still not answered ~ 5 hours, the server is not available, all are losing money
Posted by F-DNS, 11-25-2010, 06:28 PM
Posted by Zagrebin, 11-25-2010, 06:30 PM
Posted by techjr, 11-25-2010, 06:31 PM
Something to consider which I am sure has been posted already, if you bump your tickets they will take LONGER to respond to. A lot of company's will go with the oldest tickets first and work there way to the newer tickets unless its hardware failure or major issues. Each time you bump the ticket and ask for another reply your ticket goes back to the bottom.
Posted by F-DNS, 11-25-2010, 06:36 PM
Posted by F-DNS, 11-25-2010, 06:38 PM
Posted by Zagrebin, 11-25-2010, 06:40 PM
What you do write. any office, a data center, I generally am in Ukraine. Judging by the situation, not one of the servers are still not available, moreover, they do nothing to solve the problem.
Posted by hornstar, 11-25-2010, 06:45 PM I noticed that burst.net is working now, as it was not an hour ago. but it is very slow at loading. Wonders if there are other problems too...
My server is still down, would love to know an eta of expected time to have everything resolved.
Posted by F-DNS, 11-25-2010, 06:48 PM
Posted by BurstNET_CSM, 11-25-2010, 06:54 PM People (and especially Zagrebin),
Almost every staff member is in the office (And has been since the issue occurred). Many of us had this Holiday off and were planning to host family and friends today (Which usually involves cooking a 20+ pound turkey).
But we are all still here because we know how important your data and time is. It *IS* more important than ours (Which is why we're all here and not at home on this national holiday).
However, posting your tickets here and screaming for help (And posting MULTIPLE tickets) will not help this situation, and will, in fact, only delay us in trying to help you. We're NOT leaving here until the issues are resolved.
We ask that you please bear with us as we get to the problems and resolve them.
Posted by F-DNS, 11-25-2010, 06:55 PM
The above is a fair guess for any datacenter facing recovery from a total power-out, it's not specific to Burst.
Posted by CraigMesser, 11-25-2010, 06:59 PM Give them a break guys, their clearly going out their way to get things sorted.
Hope you get it sorted very soon guys!
Posted by Zagrebin, 11-25-2010, 07:02 PM
Almost every staff member is in the office (And has been since the issue occurred). Many of us had this Holiday off and were planning to host family and friends today (Which usually involves cooking a 20+ pound turkey).
But we are all still here because we know how important your data and time is. It *IS* more important than ours (Which is why we're all here and not at home on this national holiday).
However, posting your tickets here and screaming for help (And posting MULTIPLE tickets) will not help this situation, and will, in fact, only delay us in trying to help you. We're NOT leaving here until the issues are resolved.
We ask that you please bear with us as we get to the problems and resolve them.
I understand you perfectly, but 10 hours downtime is something not normal, you can tell ~ recovery time, because every client asks us every hour, " - but when it all back?"
Posted by WebsiteIntegrations, 11-25-2010, 07:11 PM
Posted by netearth, 11-25-2010, 07:22 PM
Posted by netearth, 11-25-2010, 07:29 PM
Hang on in there, as they have mentioned they are on the case
Posted by infracom2005, 11-25-2010, 07:30 PM they lost all information again????
when i try to access
http://vserver102.hostnoc.net:2407/login.php
said
"Preparing to use vePortal for the First Time."
Posted by techjr, 11-25-2010, 07:41 PM
when i try to access
http://vserver102.hostnoc.net:2407/login.php
said
"Preparing to use vePortal for the First Time."
Posting here makes everyone else aware of the issue but unfortunately we are unable to resolve any form of dataloss or issues that burstnet has.
Maybe this thread should be closed? Everyone has established that they have gone offline but this thread also should not be used as a support channel unless burst wish's to post updates.
Posted by pablolagosm, 11-25-2010, 08:21 PM This thread is useful. We need to be in touch to have news.
My server is still down.
Posted by infracom2005, 11-25-2010, 08:22 PM
Posting here makes everyone else aware of the issue but unfortunately we are unable to resolve any form of dataloss or issues that burstnet has.
Maybe this thread should be closed? Everyone has established that they have gone offline but this thread also should not be used as a support channel unless burst wish's to post updates.
Posted by techjr, 11-25-2010, 08:25 PM
Posted by F-DNS, 11-25-2010, 08:29 PM
And posting ...Thinking that is just plain silly - Posting it without ANYTHING to back it up is unprofessional, and just plain dumb.Quote:
Give them a break - 5000 servers, 5000 VPSs, maybe 30 or so staff (a guess) ... do the maths yourself.
Posted by bear, 11-25-2010, 09:04 PM This is about a Burst related outage, folks. Let's keep it on track.
Thread cleaned a bit.
Posted by VoidX, 11-25-2010, 09:35 PM Give them a break guys, it's not like they can prevent fate from occurring(referring to the explosion). Anyways, they are up now.
Posted by JavaV, 11-25-2010, 09:49 PM I'm surprised to see people still offline. We had most of our servers back within less than 2 hours after the incident. I don't know if thats luck or what, but I'm sure everyone at BurstNet is working very hard to bring everything back up. They always seem very professional in this matter, even after they are kicked to the ground.
Tiffany
Posted by isi123, 11-25-2010, 10:03 PM They've put me online a while back. I must admit, Burst have been amazing in this situation.
Posted by pablolagosm, 11-25-2010, 10:26 PM
My ticket is 10 hours old. I didn't have touched the ticket since I put it. Still waiting...
Posted by jstand1, 11-25-2010, 10:29 PM I'm still down- 11 and a half hours now. Unbelievable.
Posted by VoidX, 11-25-2010, 10:32 PM Some servers are slowly responding, give them more time.
Posted by Dedicated guru, 11-25-2010, 10:37 PM Folks ,
Let us help burst staff on this !
For all clients , PLEASE CLOSE ALL OPENED TICKETS FOR ANY SERVERS CAME BACK AND UP NOW , and keep tickets for servers still down , answering ticket in this case will be fast !
35 of our servers are up now .
2 of our servers still down .
Posted by qualityhostings, 11-25-2010, 11:15 PM One of our server is still down. It has been 8 hours
Posted by pubcrawler, 11-25-2010, 11:16 PM I went looking about this big explosion and find nothing anywhere in the media. Yep, it's Thanksgiving and the media probably has been at home all day, but not even a one liner.
Twitter folks barely made a mention of it --- maybe two mentions. All the rest (and not many) were from hosting folks telling their customers of the Burst failure.
Any real data center of Burst's size should be on multiple grids for redundancy. Seems like it is not and seems like the generator routine failed.
Ugly situation.
Burst keeps making news for outages. Instead of expanding abroad Burst needs to look at it's existing operations and how to implement additional redundancy and plans to survive semi-common stuff.
Anyone renting or colo'ing space at Burst needs a reality check and a plan to actively replicate their data elsewhere and a routine to flip the traffic over to another location.
Posted by techjr, 11-25-2010, 11:25 PM
Twitter folks barely made a mention of it --- maybe two mentions. All the rest (and not many) were from hosting folks telling their customers of the Burst failure.
Any real data center of Burst's size should be on multiple grids for redundancy. Seems like it is not and seems like the generator routine failed.
Ugly situation.
Burst keeps making news for outages. Instead of expanding abroad Burst needs to look at it's existing operations and how to implement additional redundancy and plans to survive semi-common stuff.
Anyone renting or colo'ing space at Burst needs a reality check and a plan to actively replicate their data elsewhere and a routine to flip the traffic over to another location.
Besides some of the extended downtime for people I think they handled this very well.
Posted by Zagrebin, 11-26-2010, 12:13 AM I express my great gratitude to burstnet for aid, especially want to thank John Q. for quick problem solving and understanding
Posted by BurstNET_CSM, 11-26-2010, 12:21 AM At this point the vast majority of Dedicated servers and Vservers are back online.
I do stress that if you made a ticket about a server that is back up, PLEASE close the ticket. It would be a HUGE help.
There are several Vservers that suffered a catastrophic failure. Our engineers are working non-stop to bring them back online but we have no eta at this point.
As far as the "Explosion": I said eariler that Explosion may have been too strong a word. We heard a very large BANG outside of our building and then the power dropped. The people in the office rightly thought "explosion" but it was a transformer up the street that went, and that caused a rolling blackout through several other transformers that ultimately rolled back to the main grid.
We thank everyone for working with us through this.
Posted by UpdownUp, 11-26-2010, 12:26 AM Can you please help get mine back up?
(i.e) This ticket is still needing attention:
Ticket ID: 2468126
FYI:
vePortal is back up, but my sites are down and vePortal password doesn't work, so this account might be part of the catastrophic failure.
Thank you.
Posted by Zagrebin, 11-26-2010, 12:27 AM
I do stress that if you made a ticket about a server that is back up, PLEASE close the ticket. It would be a HUGE help.
There are several Vservers that suffered a catastrophic failure. Our engineers are working non-stop to bring them back online but we have no eta at this point.
As far as the "Explosion": I said eariler that Explosion may have been too strong a word. We heard a very large BANG outside of our building and then the power dropped. The people in the office rightly thought "explosion" but it was a transformer up the street that went, and that caused a rolling blackout through several other transformers that ultimately rolled back to the main grid.
We thank everyone for working with us through this.
Yes, it is very terrible, I do really understand, we have somehow to the village (in the quarter) and blew the transformer, it is very incredible and powerful, even the sky above the village of St. blue, because, supposedly some kind of alien beings sit
Posted by borna, 11-26-2010, 12:34 AM Would you please let us now the status about rest of those servers are still down?
We are seriously concern about it and there isn't any obvious response after 14 hours.
Posted by UpdownUp, 11-26-2010, 12:35 AM
Posted by pablolagosm, 11-26-2010, 12:39 AM The same with mine. The server is still down:
Ticket ID: 2459498
Posted by jstand1, 11-26-2010, 12:49 AM My server just came back up- pretty much 13 hours of downtime for me. Unless the make-good is good enough, for me this is pretty much the straw (or a ton of bricks) that breaks the camel's back.
Posted by pubcrawler, 11-26-2010, 12:52 AM I think Burst does an admirable job of trying to inform customers. But it still isn't enough.
What good are battery banks and generators if they can't pick up the load in case of a power provider failure? They are expensive toys to impress folks and nothing more as proven in this incident.
Get secondary grid power to Burst's Scranton data center and start running normal tests of the generator and transfer switches - regularly. Then build redundant backup for that also.
This stuff isn't very complicated. Hospitals figures this out a long time ago.
When a provider has an incident like this it basically indicates their facility isn't a serious one. That in the case of a true major incident they aren't the place to be. Big businesses and those requiring 24x7x365 operations can't logically house their gear in such a facility.
The Planet explosions you referred to techjr, were two incidents both within their Houston datacenter. Actually, were within the electric transformers within the building and in one it blew three (assuming) block walls out in the process.
Obviously, the Houston data center they operated had issues. I think it was a facility added via acquisition. Same facility had other outages due to routing/backhaul to Dallas. Lots of problems there. Then again, I would never put a server in a town known for being smashed by hurricanes
Hopefully, Burst gets the message to get their operation in order before people start noting to avoid them entirely.
Posted by pablolagosm, 11-26-2010, 12:54 AM Our server is online again!!!
Posted by gEmnet, 11-26-2010, 02:22 AM Just as supporter, all my VPS on Burst are up, just a dedicated server is offline because seems that the mainboard is failing and they are changing it right now!
Thumbs up for Burst and wow, am really sorry that all you guys at Burst had a bad Thanksgiving day! Hope nothing serious.
Really, thanks to all who are answering to my tickets right now! :-)
Posted by authormedia, 11-26-2010, 02:23 AM My two servers is down more than 12 hours.
I wrote a request to help me with the problem.
There are no answers for a long time .... My clients are panicking...
BURST NET, When can I expect help? Thx.
Posted by toma1708, 11-26-2010, 02:30 AM One machine still down, looks like a hardware issue (last feedback 5 hours ago) still waiting for an update.
Ticket: 2463143
Posted by BurstNET, 11-26-2010, 02:36 AM
I wrote a request to help me with the problem.
There are no answers for a long time .... My clients are panicking...
BURST NET, When can I expect help? Thx.
Not much left down currently...
.
.
Posted by authormedia, 11-26-2010, 02:47 AM
Not much left down currently...
.
.
Posted by UpdownUp, 11-26-2010, 02:48 AM
Not much left down currently...
.
.
2 Hours ago I was offered a fresh account as an alternate to waiting for recovery, now I'm stuck waiting for the fresh account.
2468126
Thanks for your help.
Posted by gEmnet, 11-26-2010, 03:20 AM Update: All my services are up and running! Thanks to John, Nick and all Burst.net for the great support!
I wish for all the tech staff a nice weekend to forget this disastrous day!!
Happy Thanksgiving and again, thanks for the great job :-)
Posted by UpdownUp, 11-26-2010, 03:43 AM
2 Hours ago...
Thanks for your help.
3 Hours ago I was offered a fresh account as an alternate to waiting for recovery, now I'm stuck waiting for the fresh account.
2468126
Thanks for your help.
Posted by lovelycesar, 11-26-2010, 03:50 AM @BurstNET, Ticket 2468403 has been for over 4 hours... downtime not yet resolved; there are commercial sites in there...
Posted by UpdownUp, 11-26-2010, 04:17 AM UpdownUp has been Down way tooooooooooooooo long...
Posted by Asher S, 11-26-2010, 04:20 AM I'm guessing most of the people who took over an hour to get back online were people with VPS accounts at BurstNET. All our (dedicated) servers there were up within an hour of going down.
Posted by UpdownUp, 11-26-2010, 04:30 AM
I was offered a FRESH ACCOUNT OVER 3 HOURS AGO!
Please explain, to a person who pays money for this experience,
Elapsed (Ticket) Time: 9 hours
Total Downtime ~14 (to 17+) HOURS
WHY DON'T I HAVE THE NEW ACCOUNT Yet?
Thank you
Posted by techjr, 11-26-2010, 04:33 AM
I was offered a FRESH ACCOUNT OVER 3 HOURS AGO!
Please explain, to a person who pays money for this experience,
Elapsed (Ticket) Time: 9 hours
Total Downtime ~14 (to 17+) HOURS
WHY DON'T I HAVE THE NEW ACCOUNT Yet?
Thank you
Posted by karimelm, 11-26-2010, 04:35 AM
Ticket ID: 2457106
Time to get it up and running plz
Posted by UpdownUp, 11-26-2010, 04:44 AM
~18 hours and counting... is quite a way to spend a holiday.
- I am very grateful that I did not know about this outage when it first occurred on Thanksgiving Day.
Posted by gEmnet, 11-26-2010, 04:47 AM Well, as said..
VPS Downtime: Since 9.24 am 'til 9.49 am - Less of an hour
Dedicated servers took a bit longer but for sure all the technician were and are still working to fix all the troubles. Mind that Burst.net is not a small hosting that means many servers to reboot/fix or replace.
What I said to my clients? A bit of white lies but all of them understood and now are happy having their website online again.
Advices? Just a bit of patience, do not post/double/triple post tickets as it will create just a bit of confusion.
Posted by authormedia, 11-26-2010, 04:50 AM All my servers are online now. Thx =)
Posted by lovelycesar, 11-26-2010, 04:51 AM
I wonder what an outage of power could bring out the drama implicit of node machine's outage.
Posted by toma1708, 11-26-2010, 04:55 AM Downtime till now: 18 hours.
Server online: 1 hour ago
Sites loading: none.
Ticket: 2463143
Posted by borna, 11-26-2010, 05:10 AM BurstNet, would you please take a look at ticket #2468470
The most important server of ours is still down after about 16 hours.
Posted by stubrud, 11-26-2010, 05:15 AM be pations people, with a suddenly power outage hardware may fail. i bet they have enough to do at burst at the moment, replaceing hardware,getting vps and servers up. and many servers do go into filecheck and that could take hours. people complaint that burst dont answer ticket? it take time to answer 1-2000 tickets when staff is working on servers.
all users that have their servers or vps online close your tickets.
people complaining about their generator failed? that could happen to all that use generator, even hospitals and it does happends there to.
remember planet outage took 11 days to get everyone back online. i do believe burst doing a great job on this issue.
Posted by mhosterrr, 11-26-2010, 05:17 AM My server is 64.191.26.21 down more than 18 hours.
I wrote a request to help me with a problem.
There are no answers for a long time .... My clients are in a panic ...
BURST NET, When can I get help?
Posted by BurstNET, 11-26-2010, 05:25 AM We are looking into these dedicated servers still reported down for you.
A few VPS nodes are still copying data from data recovery from the old array (should complete by morning), and a few are still under account rebuild (should complete tonight possibly, if not, by morning).
.
.
Posted by UpdownUp, 11-26-2010, 05:26 AM
2468126
Posted by mhosterrr, 11-26-2010, 05:35 AM
A few VPS nodes are still copying data from data recovery from the old array (should complete by morning), and a few are still under account rebuild (should complete tonight possibly, if not, by morning).
.
.
I wrote a request to help me with a problem.
There are no answers for a long time .... My clients are in a panic ... icket Number is : 2463089
BURST NET, When can I get help(?!)
Posted by BurstNET, 11-26-2010, 05:38 AM
2468126
We are not giving accounts out on different nodes, we are repairing or re-installing existing nodes, and restoring service on same IP addresses.
There is no need for you to post over and over again here---it is not accomplishing anything for you nor speeding anything up.
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Posted by Serious, 11-26-2010, 05:44 AM Still down.
#2467905
Posted by UpdownUp, 11-26-2010, 05:53 AM
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2) The vePortal is now only available on http not https, which to some people is the same as being DOWN.
3) Your tech suggested I log in without SSL, do you advise the same?
Posted by CurveWeb, 11-26-2010, 06:22 AM Also, still down.
#2468650.
Posted by sherwinterunez, 11-26-2010, 06:32 AM hello please respond to my ticket #2468795
thanks.
Posted by proudbabys, 11-26-2010, 07:43 AM Hi all
Burstnet could you look at this ip? 184.82.100.16 the vps is still down and i did submit a ticket and got a reply back saying if it wasnt up in 2 hours that to reply to the ticket which i did as it wasnt up, but this is like 5-ish hours ago i last replied and nothing.
I know you must be extremely busy but i really could do with getting at some emails im waiting on.
Thanks
Steve
Posted by BurstNET_CSM, 11-26-2010, 08:13 AM
2) The vePortal is now only available on http not https, which to some people is the same as being DOWN.
3) Your tech suggested I log in without SSL, do you advise the same?
Posted by Grinvich, 11-26-2010, 08:29 AM servers still down
66.197.163.117 - ticket 2468143
64.191.73.117 - ticket 2468777
Posted by infracom2005, 11-26-2010, 08:36 AM 22 hours late they reply "We have no ETA for when or if it will be back online"
Posted by proudbabys, 11-26-2010, 08:52 AM Hi
This is getting rediculous now, i mean how long are we expected to wait?
Give us a time frame on when you expect these servers to be back up?
My ip address is: 184.82.100.16
Thanks
Steve
Posted by sherwinterunez, 11-26-2010, 08:52 AM Hello BurstNET_CSM,
Could you please respond to my ticket?
Posted by under_gravity, 11-26-2010, 09:04 AM Its difficult to give ETA when such big disasters occur. They can only try their best but unfortunately there are only 24 hours in a day.
Good luck to everyone.
Posted by sailor, 11-26-2010, 09:04 AM
remember planet outage took 11 days to get everyone back online. i do believe burst doing a great job on this issue.
Posted by DMEHosting, 11-26-2010, 09:40 AM Kind of funny seeing people compare hospitals to a datacenter, there is no comparison. Of course a hospital will have 100% uptime (or close to it) with power. They draw from multiple power sub-stations and have millions in backup generator infrastructure...people's LIVES depend on it. A datacenter will never match that kind of infrastructure since they do not get government funds to assist in such large constructions. And if a datacenter does have a similar infrastructure, then the pricing normally reflects that (rackspace.com).
Having a 1-24 hour downtime with burstnet in 1-2 years is pretty good for me, knowing that their prices start at $49.95/mo for a server.
Posted by alexmax, 11-26-2010, 10:15 AM I can know about my VPS?
Ticket ID: 2468597
Posted by TeamMCS, 11-26-2010, 10:26 AM @Burst.net
May I make a suggestion? Can you take advantage of your "Announcements" to keep your customers up-to-date. If it wasn't for this thread I'd have no idea why my nodes were down.
Posted by borna, 11-26-2010, 12:42 PM Do you know,
why they are pretty slow with installing windows and plesk?!
Posted by infracom2005, 11-26-2010, 12:50 PM
why they are pretty slow with installing windows and plesk?!
Posted by BurstNET, 11-26-2010, 01:45 PM
why they are pretty slow with installing windows and plesk?!
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Posted by lovelycesar, 11-26-2010, 02:01 PM
We have no ETA for when or if it will be back online
...
Could not understand the explosion, because the effect was as if the explosion would be inside the building.
Posted by Serious, 11-26-2010, 02:12 PM "Someone will soon investigate what is causing your server to remain offline. "
That was 21 hours ago...
What is the meanning of 'soon' in Pennsylvania?
Burst is going to break the downtime record actually hold by vaserv
http://www.webhostingtalk.com/showthread.php?t=867100
(among 30 companies I work with and over the 5 last years)
Posted by sailor, 11-26-2010, 02:16 PM
Having a 1-24 hour downtime with burstnet in 1-2 years is pretty good for me, knowing that their prices start at $49.95/mo for a server.
The main point in not bashing burst is that single fed power IS going to go down eventually. when it does its going to be total chaos. Customers on single fed power with single power supply servers should plan from a business perspective to suffer a full day or multi day outage from time to time no matter what provider they are with. Its happened and will continue to happen at all providers. Whether its once every 3 or 5 years or some other time will depend on the redundancy within the single fed system and how well maintained it is as well how old it is. Maintenance must occur as well and sometimes an outage will come from a breaker replacement. Just plan for it though in your business planning and dont bash a provider if that is all you have paid for. They are providing a service at a price and as you have mentioned its a bit more expensive to get the better redundancy but at least there is a choice to take it or not. the last section of this is not aimed at you at all - just general posting.
Posted by BurstNET, 11-26-2010, 02:37 PM
That was 21 hours ago...
What is the meanning of 'soon' in Pennsylvania?
Burst is going to break the downtime record actually hold by vaserv
http://www.webhostingtalk.com/showthread.php?t=867100
(among 30 companies I work with and over the 5 last years)
This has not been a "21 hour" issue.
In fact, this issue was resolved in pretty darn fast speed, considering the explosive cause of the issue.
Service was restored within an hour on 90%+ of client services affected.
The remainder had to go thru one by one to check, which is a time consuming process.
The only remaining issues in general are some VPS nodes which are being rebuilt, and data recovery attempts in process.
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Posted by BurstNET, 11-26-2010, 02:39 PM
This is getting rediculous now, i mean how long are we expected to wait?
Give us a time frame on when you expect these servers to be back up?
My ip address is: 184.82.100.16
Thanks
Steve
As mentioned multiple times, a few nodes are still down, and being worked on.
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Posted by WII-Aaron, 11-26-2010, 02:40 PM
In fact, this issue was resolved in pretty darn fast speed, considering the explosive cause of the issue.
Service was restored within an hour on 90%+ of client services affected.
The remainder had to go thru one by one to check, which is a time consuming process.
The only remaining issues in general are some VPS nodes which are being rebuilt, and data recovery attempts in process.
.
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Are you still on generator or did they get utility power back yet? Do you know what the casue of the explosion was?
Not super critical questions but I'm just curious as we had a very similar situation here 2 weeks ago.
Posted by BurstNET, 11-26-2010, 02:48 PM
Are you still on generator or did they get utility power back yet? Do you know what the casue of the explosion was?
Not super critical questions but I'm just curious as we had a very similar situation here 2 weeks ago.
We had both primary power and generator power restored within an hour.
Explosion was a transformer bank, unknown cause, that took out power all the way back to the sub-station, taking out power to half our city.
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Posted by WII-Aaron, 11-26-2010, 03:11 PM
Explosion was a transformer bank, unknown cause, that took out power all the way back to the sub-station, taking out power to half our city.
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Again, good job to both you and your power company on getting the issues resolved so quickly. These things happen to everyone. The Planet was down for DAYS a few years ago because of a transformer issue.
Posted by alexmax, 11-26-2010, 03:22 PM I can know about my VPS at vserver28.hostnoc.net?
Ticket ID: 2468597
Posted by UpdownUp, 11-26-2010, 03:33 PM 2) My vePortal is now only available on http not https, which to some people is the same as being DOWN.
3) Your tech suggested I log in without SSL, do you advise the same?
Posted by Serious, 11-26-2010, 03:48 PM
Posted by UpdownUp, 11-26-2010, 03:53 PM
FYI: I also have an important unanswered question 2 posts above this one.
Thanks
Posted by pubcrawler, 11-26-2010, 04:02 PM The Planet was down back then because a transformer blew up inside their datacenter.
The generator sat there ready to power things but the code/fire departments disallowed them to operate on generator I suspect in fear of having a 2nd explosion on site.
Anyone claiming to have a real datacenter should have duplication at minimum - preferably three different systems for everything. Three different grid pulls, three different generators, three different transformers and transfer equipment. Sounds exotic, but it isn't. Hospitals aren't some exotic species. How many companies including hospitals outsource their data facilities to a place like Burst? Plenty.
This brings to light the multiple single points of failure at these discount facilities. The likelihood of a single grid run going down is fairly high. At least 2-3 times per year you should expect.
I don't understand why they couldn't run their facility from the generator in place.
Uptime for November from their site: 99.701% 01hr 50min downtime. Guess they don't count the DDOS outages
"In a very rare case of utility outage, our Cummins 250KW & Detroit Diesel 580KW & 675KW deisel generators start automatically, taking over for the UPS systems and supplying all necessary power for the facility. The generators interface to the power grids thru Asco 7000 & RussElectric RTBD automatic transfer panels. With multiple fuel tanks on-site, the generators are capable of running without refueling for approximately 48 hours."
Looks like they have three big generators, but something failed to work.
Why is this a big deal? Well my local newspaper's website failed to load properly - due to an included ad element being housed at Burst. Many other things failed for other folks not directly related to Burst.
"The company has experienced exceptional growth and currently hosts 5000+ dedicated servers and co-located machines, 5000+ Virtual Private Servers (VPS), and millions of websites."
Millions of websites likely went offlineQuote:
Again, good job to both you and your power company on getting the issues resolved so quickly. These things happen to everyone. The Planet was down for DAYS a few years ago because of a transformer issue.
Posted by ODISHASERVER, 11-26-2010, 04:12 PM Thanks to BRUSTNET i hope all servers are back to online
g8t job GUYs
Have a nice weekends
Posted by UpdownUp, 11-26-2010, 04:22 PM To avoid any further issues, I will do my best to communicate clearly:
Colin said:
"If you have your own backup*, we can move your VPS to a new vserver and you can upload the backup there, rather than wait for an update.
Please let us know how you would like to proceed."
*I do have a recent backup, and only after the FRESH account is available I'm expecting to login to the old account (using http if needed, since https access is STILL not working for my vePortal), to retrieve an older backup which contains something I might still need.
This isn't rocket science, can I PLEASE get my new account soon?
Thank you.
Posted by Xous, 11-26-2010, 04:44 PM
Colin said:
"If you have your own backup*, we can move your VPS to a new vserver and you can upload the backup there, rather than wait for an update.
Please let us know how you would like to proceed."
*I do have a recent backup, and only after the FRESH account is available I'm expecting to login to the old account (using http if needed, since https access is STILL not working for my vePortal), to retrieve an older backup which contains something I might still need.
This isn't rocket science, can I PLEASE get my new account soon?
Thank you.
STOP BLOODY WHINING. Does this look like BurstNET's support desk? They had a major failure and, surprisingly (for me) they handled it fairly well considering my experiences with them.
I've done support for quite some time and I can tell you right how they aren't prioritizing on the whiny idiots with a single down VPS server. Your worth maybe $10/mo net revenue. It would be irresponsible to waste resources on fixing your issues when they have dedicated server clients neting them several times that down. Your not the most important client to them; not by a long shot.
From the post I can also tell that your sites aren't really that important to you either. If you can't take a day or two of downtime then the losses are your problem because you failed to have an acceptable level of redundancy. Your at a budget provider? What did you expect a team of dedicated technicians to work on your issue non-stop until it's up? Hell, even one dedicated technician? Well, you simple don't pay enough to merit a minute or two of tech time.
Hell, the stuff I consider unimportant has more redundancy than that.
Lesson: If you don't cover your own back your going to get hit from behind.
Posted by BurstNET, 11-26-2010, 04:56 PM
Good job. But I wouldn't consider it resolved until all servers are back. I'm, of course, in the last 10%.
My box is a $200/mo, Q9550, 8Gb Dedicated Server. It is a quite real one and it is not pinging.
All dedicated servers were brought online by last evening at latest, those that did not automatically come right back up after power restoration, that we were aware of being down.
Yours may have slipped thru the cracks, or assumed up due to past firewall issues blocking monitoring.
PM me your ticket #, and I'll have it checked on ASAP.
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Posted by BurstNET, 11-26-2010, 04:58 PM
3) Your tech suggested I log in without SSL, do you advise the same?
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Posted by BurstNET, 11-26-2010, 04:59 PM
Colin said:
"If you have your own backup*, we can move your VPS to a new vserver and you can upload the backup there, rather than wait for an update.
Please let us know how you would like to proceed."
*I do have a recent backup, and only after the FRESH account is available I'm expecting to login to the old account (using http if needed, since https access is STILL not working for my vePortal), to retrieve an older backup which contains something I might still need.
This isn't rocket science, can I PLEASE get my new account soon?
Thank you.
We have already told you, your are NOT getting a new account.
We restored service on the old system/node, on the same VEID & IP address for you already.
That was back online late last night for you, and you are aware of that.
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Posted by BurstNET, 11-26-2010, 05:05 PM
3) Your tech suggested I log in without SSL, do you advise the same?
It was a problem with new vePortal installer, which no longer sets up SSL automatically, so we were not aware we ad to do it, as in the past we had not needed to manually.
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Posted by UpdownUp, 11-26-2010, 05:24 PM
<disclosure>Lower-level customers sometimes upgrade and become great long-term clients</disclosure>
Lesson: Never underestimate what some "whiny idiot" might be able to accomplish in their lifetime.
Posted by UpdownUp, 11-26-2010, 05:33 PM
We restored service on the old system/node, on the same VEID & IP address for you already.
That was back online late last night for you, and you are aware of that.
.
.SSL access to vePortal fixed / Login doesn't work.Quote:
It was a problem with new vePortal installer, which no longer sets up SSL automatically, so we were not aware we ad to do it, as in the past we had not needed to manually.
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- Over 28 hours and the account is still not usable.
...online late last night for you...
You consider that to = "online", even now I still cannot use the account.
Posted by Xous, 11-26-2010, 05:44 PM
<disclosure>Lower-level customers sometimes upgrade and become great long-term clients</disclosure>
Lesson: Never underestimate what some "whiny idiot" might be able to accomplish in their lifetime.
Too many people think a $10, $50, or even $300 hosting account gets them their own dedicated IT department along with a server. It doesn't.
Posted by lilrichieh, 11-26-2010, 06:25 PM
Too many people think a $10, $50, or even $300 hosting account gets them their own dedicated IT department along with a server. It doesn't.
Posted by proudbabys, 11-26-2010, 06:26 PM Hi
One of my vps's is still down 184.82.100.16 could you please look into this or atleast give us an ETA
Thanks
Steve
Posted by UpdownUp, 11-26-2010, 06:56 PM
Too many people think a $10, $50, or even $300 hosting account gets them their own dedicated IT department along with a server. It doesn't.I have no debate w/ your great advice, period.Quote:
Back on topic:
1) Despite the "small" nature of my account a CS Manager promised me a fresh account on a different server as an alternate to waiting.
2) Many hours later I was told "NO new account, your node is up."
3) Up = Unusable / Cannot login to vePortal (account still FUBAR) / No ETA if when it will be recovered!
^^^ 1,2,3:
I am not "whining", a manager took the time to promise results, where are the results now?
Posted by BudWay, 11-26-2010, 07:18 PM
Back on topic:
1) Despite the "small" nature of my account a CS Manager promised me a fresh account on a different server as an alternate to waiting.
2) Many hours later I was told "NO new account, your node is up."
3) Up = Unusable / Cannot login to vePortal (account still FUBAR) / No ETA if when it will be recovered!
^^^ 1,2,3:
I am not "whining", a manager took the time to promise results, where are the results now?
any way good luck
Posted by BurstNET, 11-26-2010, 07:33 PM
- Over 28 hours and the account is still not usable.
...online late last night for you...
You consider that to = "online", even now I still cannot use the account.
Open a new support ticket for login details then, and our support team will gladly assist you.
We've done everything we needed to do for you at this point, and complaining here is not accomplishing anything for you.
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Posted by UpdownUp, 11-26-2010, 07:39 PM
+
My account has NOT been recovered (cannot login) and I do have a back-up, so the solution would be to take 2 minutes and create the new account.
Posted by BudWay, 11-26-2010, 07:43 PM
+
My account has NOT been recovered (cannot login) and I do have a back-up, so the solution would be to take 2 minutes and create the new account.
Posted by UpdownUp, 11-26-2010, 07:49 PM
We've done everything we needed to do for you at this point...
If they say (i.e.) "no login details are available, your account is still being recovered / ETA still unknown"
Then,
Can I finally get the new account Colin offered over 14 hours ago?
Posted by UpdownUp, 11-26-2010, 07:52 PM
Thanks
Posted by UpdownUp, 11-26-2010, 08:02 PM
We've done everything we needed to do for you at this point...
.
.I am in your system ready to fill in all the details on the new support ticket...Quote:
If they say (i.e.) "no login details are available, your account is still being recovered / ETA still unknown"
Then,
Can I finally get the new account Colin offered over 14 hours ago?
1a) My service has been either 100% down and / or 100% unusable for over 30 hours.
1b) <edit: anger management> </ edit: anger management>
2) If I open the new ticket, then there is the risk of ending up with another round of endless waiting and set-backs.
3) The new ticket is not yet opened.
4) I will return in ~4 hours to see if my account is finally usable.
Happy Thanksgiving weekend to all.
Posted by F-DNS, 11-26-2010, 08:19 PM
Posted by BudWay, 11-26-2010, 08:20 PM
1a) My service has been either 100% down and / or 100% unusable for over 30 hours.
1b) <edit: anger management> </ edit: anger management>
2) If I open the new ticket, then there is the risk of ending up with another round of endless waiting and set-backs.
3) The new ticket is not yet opened.
4) I will return in ~4 hours to see if my account is finally usable.
Happy Thanksgiving weekend to all.
Good luck
Posted by BurstNET, 11-26-2010, 08:27 PM
Thanks
Your account was set up fresh, we just managed to retain the same IP addresses for you.
Our CSM just mis-worded how we were going to do this.
Setting it up on a different node would not have accomplished that, and would have been a longer delay, as we would have had to adjust alot more things internally on our end, rather than doing it how we did it---the proper way (and the dire way, in case people are using previously assigned IPs directly or for nameservers).
.
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Posted by F-DNS, 11-26-2010, 08:38 PM
Oh, before you do, get all the guys and gals at Scranton a turkey kebab and fries and thank them for a job well done from those of us who actually understand and appreciate what you've all achieved in the last 30 hours
Posted by distrihost, 11-26-2010, 08:43 PM I know this is not the place for support, but I´m really worried, with no sales, no tickets, company halted because.
My Main Company account is in a VPS ip 184.82.100.197
opened tickets 2468096 and 2463192 ..
All other servers are working Ok, I´m moving temporarly the account to one of this servers, but with out any updated databases.
Posted by BurstNET, 11-26-2010, 08:46 PM
My Main Company account is in a VPS ip 184.82.100.197
opened tickets 2468096 and 2463192 ..
All other servers are working Ok, I´m moving temporarly the account to one of this servers, but with out any updated databases.
We are currently working on recovering data from it.
Should have back online tonight at some point.
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Posted by distrihost, 11-26-2010, 08:58 PM Thank you very much.
Posted by UpdownUp, 11-26-2010, 11:57 PM
Total downtime over 34 to 36 hours or more.
What next?
How exactly can I get my account back?
After ~40 hours, is a fresh account on a different IP really asking too much?
Thank you
Posted by KMyers, 11-27-2010, 12:15 AM
Total downtime over 34 to 36 hours or more.
What next?
How exactly can I get my account back?
After ~40 hours, is a fresh account on a different IP really asking too much?
Thank you
Posted by lovelycesar, 11-27-2010, 12:38 AM @BurstNET:
- Could you presume when vserver68.hostnoc.net will have data recovered?
- Node vserver60.hostnoc.net having dated on 2007
Posted by BurstNET, 11-27-2010, 12:42 AM
Total downtime over 34 to 36 hours or more.
What next?
How exactly can I get my account back?
After ~40 hours, is a fresh account on a different IP really asking too much?
Thank you
Once again...your SSL issue was fixed earlier today!
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Posted by UpdownUp, 11-27-2010, 12:52 AM
Once again...your SSL issue was fixed earlier today!
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You asked me to open a new ticket requesting login info, remember?
Posted by lovelycesar, 11-27-2010, 12:58 AM Be calm, all guys! But it's hard to be calm, right?
Posted by UpdownUp, 11-27-2010, 01:03 AM
You asked me to open a new ticket requesting login info, remember?That is calm, look:Quote:
Here
http://www.webhostingtalk.com/showpo...&postcount=338
Open a new support ticket for login details then, and our support team will gladly assist you.
- I do exactly what he suggests, and then he has the nerve to say I cannot read. Amazing!
My response was quite calm and restrained, actually.
Posted by lovelycesar, 11-27-2010, 01:09 AM
Here
http://www.webhostingtalk.com/showpo...&postcount=338
Open a new support ticket for login details then, and our support team will gladly assist you.
- I do exactly what he suggests, and then he has the nerve to say I cannot read. Amazing!
My response was quite calm and restrained, actually.
My patrons were angry, have been angry, are angry... but I am being staid calm here. I am in front of a penalty of thousand bucks
PS. I dont know how to do, except chatting here. I wish I could do something. Lesson is that don't trust a trustable thing.
Posted by BurstNET, 11-27-2010, 01:11 AM
You asked me to open a new ticket requesting login info, remember?
You have already been informed multiple times that your SSL issue was fixed. You seem to want to ignore that, and just keep posting you are down, even when YOU ARE NOT DOWN.
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Posted by lovelycesar, 11-27-2010, 01:20 AM I have an UK-based account, it works superb-perfectly although this current issue. I am happier with their UK base.
Posted by KMyers, 11-27-2010, 01:22 AM
Posted by UpdownUp, 11-27-2010, 01:23 AM
.
.
1) You asked me to open a new ticket.
2) My login (user-name and password) are not working for the vePortal at https...
3) You asked me to open a new ticket, to address point #2.
4) Then you said I don't know how to read, after I did exactly what you said.
- I asked exactly how to get my account back, and you were rude and insulting.
YOU ARE NOT correct my account access and sites are all down for ~40 hours!
Posted by BurstNET, 11-27-2010, 01:24 AM
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Posted by mhosterrr, 11-27-2010, 01:33 AM My server is 96.9.186.245 down more than 6 hours.
I wrote a request to help me with a problem.
There are no answers for a long time .... My clients are in a panic ...
BURST NET, When can I get help?
Posted by UpdownUp, 11-27-2010, 01:34 AM
1) You asked me to open a new ticket.
2) My login (user-name and password) are not working for the vePortal at https...
3) You asked me to open a new ticket, to address point #2.
4) Then you said I don't know how to read, after I did exactly what you said.
- I asked exactly how to get my account back, and you were rude and insulting.
YOU ARE NOT correct my account access and sites are all down for ~40 hours!
^^^
After ~40 hours:
Hdd Usage: 0.49gb
- How do I find out if all the files, and all the backups are trashed, or still being recovered?
Thanks for any help you might be able to provide.
Posted by lovelycesar, 11-27-2010, 01:37 AM
I have a shared hosting account on yours (registered for my friend to try blogging, before and until now). You seem a great shared hosting provider. Congrats!In general, their UK-based service is the same with US-based one, from front-end website to easy-to-confuse-but-ok support system (US and UK use the same support.burst.net). Pinging from US to UK is fast. I dont know which review you want to look at them? Before this explosion, everyone ask me about cheap-reliable service, I refer his/her to Burst.
Posted by mhosterrr, 11-27-2010, 01:38 AM How do you do! My server 64.120.180.218 inaccessible already more 2.5 hours, help me to solve this problem
Posted by lovelycesar, 11-27-2010, 01:47 AM
Posted by KMyers, 11-27-2010, 01:51 AM
Posted by mhosterrr, 11-27-2010, 02:01 AM Thank you very much, as it is not zametel. Ivin ...
Posted by KMyers, 11-27-2010, 02:03 AM
Posted by mhosterrr, 11-27-2010, 02:18 AM And about the server 64.120.180.218 you help?
Posted by KMyers, 11-27-2010, 02:20 AM
Posted by UpdownUp, 11-27-2010, 02:25 AM
This accounts' node has a history of overload and abuse (by other customers) compared to my other accounts. I would have been happy to escape to a fresh server to complete the on-going set-up.
Somewhere in an old post, Burst.net says "we work with customers who request to move their account." Has that policy official changed?
Posted by lovelycesar, 11-27-2010, 02:25 AM
-> Stop at 154.54.0.190 [te3-4.ccr01.phl03.atlas.cogentco.com] before entering BurstNET.
Posted by lovelycesar, 11-27-2010, 02:30 AM
Posted by KMyers, 11-27-2010, 02:34 AM
This accounts' node has a history of overload and abuse (by other customers) compared to my other accounts. I would have been happy to escape to a fresh server to complete the on-going set-up.
Somewhere in an old post, Burst.net says "we work with customers who request to move their account." Has that policy official changed?I cannot say if that policy has changed and if there are issues with the node, I would not blame you for wanting to be moved. However I can pretty much say that the Burst Support Team will be taxed over the next few weeks, so I would advise you to put it off until the clean-up has finished.
In fact, it may be wise to hold off all non-urgent issues for about a week or so to allow Burst some time to catch up and get back into the normal routine.
I honestly understand that this whole event has been frustrating for some and granted I had all of my boxes and VPS's fully restored within an hour, I do sympathise with all of Burst's customers. I do wish I could help, I would even volunteer my time to help restore services if I were in the area (I dont think they have any remote locations in Miami
Posted by mhosterrr, 11-27-2010, 02:37 AM Made with 2 computers tracert
Server
_______________________________________________________
[root@myserver]# tracert 64.120.180.218
traceroute to 64.120.180.218 (64.120.180.218), 30 hops max, 40 byte packets
1 hosted.by.leaseweb.com (94.75.215.124) 0.408 ms 0.473 ms 0.538 ms
2 te0-0-0-5.crs.evo.leaseweb.net (85.17.100.205) 1.605 ms 1.639 ms 1.635 ms
3 cr02.ldn01.pccwbtn.net (195.66.224.167) 85.211 ms 85.344 ms 85.455 ms
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
[root@myserver]#
_________________________________________________________
Local computer
_______________________________________________
C:\Documents and Settings\LINK>tracert 64.120.180.218
Трассировка маршрута к wmz-host-5.ru [64.120.180.218]
с максимальным числом прыжков 30:
1 * * * Превышен интервал ожидания для запроса.
2 161 ms 134 ms 139 ms 83.221.160.236
3 111 ms 149 ms 115 ms 83.221.161.238
4 114 ms 121 ms 136 ms 213.206.35.33
5 160 ms 139 ms 244 ms ge-0-2-central.net.buzton.com [213.206.35.17]
6 104 ms 202 ms 124 ms 195.69.188.241
7 142 ms 149 ms 160 ms 195.69.189.33
8 152 ms 637 ms 345 ms 195.69.189.25
9 194 ms 240 ms 163 ms 195.69.189.9
10 211 ms 143 ms 173 ms 195.69.189.1
11 184 ms 209 ms 184 ms smr-d2-hq-xe-4-3-0.16.main.synterra.ru [83.229.2
43.65]
12 220 ms 231 ms 279 ms msk-b4-hq-ae0.main.synterra.ru [83.229.225.5]
13 196 ms 197 ms 222 ms ae6.RT.V10.MSK.RU.retn.net [87.245.253.169]
14 347 ms 344 ms 309 ms xe000-8.RT.TLX.NYC.US.retn.net [87.245.233.114]
15 310 ms * * vl0015.gwy03.sctn01.hostnoc.net [198.32.160.221]
16 * * * Превышен интервал ожидания для запроса.
17 * * * Превышен интервал ожидания для запроса.
18 * * * Превышен интервал ожидания для запроса.
_____________________________________________
Posted by plumsauce, 11-27-2010, 02:41 AM
If you are one of the biggest retailers in Russia, and you have a budget of tens of thousands of dollars, why are you not hosted at a Russian data center instead of subjecting your users to a trip around the world to get at a budget server(s)?
Posted by KMyers, 11-27-2010, 02:48 AM
If you are one of the biggest retailers in Russia, and you have a budget of tens of thousands of dollars, why are you not hosted at a Russian data center instead of subjecting your users to a trip around the world to get at a budget server(s)?I agree with you here. It is fine using Burst, but you would (and should) have multiple servers in multiple datacenters if you are a large online company. Youy should also use Load Balancing and Failover.
Posted by UpdownUp, 11-27-2010, 02:55 AM
Now it is a "new" node w/ the same old neighbors.
BTW, Miami sounds warm and sunny, have fun.
**********
@Burst.net
After ~40 hours:
Hdd Usage: 0.49gb
* How do I find out if all the files, and all the most recent backups are trashed, or still being recovered?
Thanks for any help you might be able to provide.
ticket 2469834
Posted by plumsauce, 11-27-2010, 03:08 AM
Posted by plumsauce, 11-27-2010, 03:14 AM
This accounts' node has a history of overload and abuse (by other customers) compared to my other accounts. I would have been happy to escape to a fresh server to complete the on-going set-up.
Posted by alexmax, 11-27-2010, 03:15 AM Tell me about vserver28.hostnoc.net
I logged to vePortal and saw new VPS installation. Where all my data?
Posted by UpdownUp, 11-27-2010, 04:06 AM
Over 24 hours ago their CS Manager Colin said (in a ticket)
"Our engineers are presently working on the server your vps was housed on. We have no ETA for when or if it will be back online. If you have your own backup*, we can move your VPS to a new vserver and you can upload the backup there, rather than wait for an update.
Please let us know how you would like to proceed."
- I was offered something, and I'm getting BS from you for pointing out the offer from Burst was not upheld.
Do you have any more "constructive criticism", Mr plumsauce?
!!!
@Burst.net
*I do have a backup, and am still needing to know if the more recent backups and my entire account's files are gone or still being recovered.
Thanks for any help
Posted by yours1, 11-27-2010, 04:06 AM The server doesn't work 3 days тикет has written #2470127 when already repair?
Posted by F-DNS, 11-27-2010, 05:14 AM
root@london [~]# tracert 64.120.180.218
traceroute to 64.120.180.218 (64.120.180.218), 30 hops max, 40 byte packets
1 212.111.33.229 (212.111.33.229) 0.569 ms 0.613 ms 0.640 ms
2 212.111.33.233 (212.111.33.233) 0.424 ms 0.506 ms 0.539 ms
3 te3-1-border76-01.lon2.telecity.net (217.20.44.217) 0.686 ms * *
4 85.90.238.45 (85.90.238.45) 0.898 ms * *
5 85.90.238.42 (85.90.238.42) 0.959 ms * *
6 ge9-9.br02.ldn01.pccwbtn.net (63.218.13.221) 0.790 ms 0.739 ms 0.800 ms
7 vl0019.gwy02.sctn01.hostnoc.net (63.218.31.42) 114.068 ms 114.058 ms 114.145 ms
8 xe1-02.agg04.sctn01.hostnoc.net (96.9.191.14) 81.250 ms 81.114 ms 81.074 ms
9 ec0-64.bt0601.sctn01.hostnoc.net (96.9.184.34) 82.433 ms 82.725 ms 82.911 ms
10 wmz-host-5.ru (64.120.180.218) 79.471 ms 79.504 ms 80.236 ms
root@london [~]#
Posted by F-DNS, 11-27-2010, 05:22 AM
DR plans need to be flexible - It's a shame this customer hasn't realised that.
Posted by plumsauce, 11-27-2010, 06:06 AM
Posted by lovelycesar, 11-27-2010, 06:49 AM Is there anyone on vserver68.hostnoc.net node?
Posted by BurstNET_CSM, 11-27-2010, 07:40 AM Update: All functionality has been restored. A handful of Vservers are still being looked into, and their owners have been notified. If you are still having an issue, please create a NEW support ticket, as we have mass-closed many tickets pertaining to the outage due to duplicate and triplicate submissions.
Thank you so much for your understanding during this unforeseen issue.
Posted by lovelycesar, 11-27-2010, 07:51 AM
All recovery procedures have been exhausted. Unfortunately, our engineers were unable to retrieve data from your Vserver (VEID 68xxx). Your Vserver is back up and running, and your original VEID and IP Addresses should be restored as well as the original OS at the time you ordered. At this point, our hope is that you can rely on any backups you were able to make via the VePortal backup interface or other means. If you have trouble restoring VePortal backups, please open a support ticket. Though we cannot guarantee full (or even partial) data restoration, we will work to the limit of our abilities.
For more information on our data recovery and backup policy, please see:
https://www.burst.net/policy/managed.shtml
Posted by yours1, 11-27-2010, 08:18 AM Restore work vps the address 173.212.229.76 3 days don't work
Posted by yours1, 11-27-2010, 08:22 AM ticket #2470421 and #2470127
Posted by yours1, 11-27-2010, 08:34 AM
Thank you so much for your understanding during this unforeseen issue.
Posted by lovelycesar, 11-27-2010, 09:26 AM 1. Is outage of electricity possible to introduce a damage of hard disk?
2. Ticket #2468403 is still open in combination with no access of vePortal
Posted by freethought, 11-27-2010, 09:32 AM
2. Ticket #2468403 is still open in combination with no access of vePortal
On the other hand, if the loss of power is combined with any kind of power surge (which your servers shouldn't be subjected to at any decent facility as they will be behind a double conversion UPS) can destroy pretty much any component.
Posted by infracom2005, 11-27-2010, 09:35 AM
2. Ticket #2468403 is still open in combination with no access of vePortal
Posted by alexmax, 11-27-2010, 09:35 AM How can this be?
After the crash the server worked. But now the data is lost... ?????
How? Where they have disappeared?
Posted by F-DNS, 11-27-2010, 09:41 AM
Posted by F-DNS, 11-27-2010, 09:46 AM
Posted by infracom2005, 11-27-2010, 09:48 AM
26 hours to recreate a vps without data
Posted by lovelycesar, 11-27-2010, 09:54 AM
26 hours to recreate a vps without data
Posted by F-DNS, 11-27-2010, 09:54 AM
I'm sorry it's bad news for you, but things like this do happen at many hosts.
Posted by infracom2005, 11-27-2010, 10:23 AM
No again (sorry) - It can take 24 hours, or even 3 days, to attempt to recover a damaged file system. There are plenty of similar threads, both here and on other VPS companies' own forums, showing how long it can take to try to recover a node.
I'm sorry it's bad news for you, but things like this do happen at many hosts.
Posted by F-DNS, 11-27-2010, 10:31 AM
But I don't want to disturb you while you're uploading backups. I'm sure you have enough to do without replying here.
Posted by infracom2005, 11-27-2010, 10:37 AM
But I don't want to disturb you while you're uploading backups. I'm sure you have enough to do without replying here.
Posted by F-DNS, 11-27-2010, 10:56 AM You've had VPSs with them for 10 years and never lost any data? WOW! Now that is lucky!
Posted by BurstNET_CSM, 11-27-2010, 10:58 AM Hello again all,
As I stated, if you are still having any issue please create a NEW ticket. Also, please do NOT post tickets here or ask for support here. This thread is simply to inform you of the status.
We are very upset over the outage and the subsequent problems that occurred. In all only a handful of servers were affected out of our tens of thousands of servers and services. I know this is of little consequence to those handful that were affected.
Infracom has brought up one thing I would like to relay: If this experience has led you to move your services to another provider, you still must cancel your service with us via the usual method. We are hoping to work with everyone affected to meet their needs as best as possible, but when things like this happen, it's generally the rule that some people will move elsewhere.
Thanks.
Posted by yours1, 11-27-2010, 11:11 AM
As I stated, if you are still having any issue please create a NEW ticket. Also, please do NOT post tickets here or ask for support here. This thread is simply to inform you of the status.
We are very upset over the outage and the subsequent problems that occurred. In all only a handful of servers were affected out of our tens of thousands of servers and services. I know this is of little consequence to those handful that were affected.
Infracom has brought up one thing I would like to relay: If this experience has led you to move your services to another provider, you still must cancel your service with us via the usual method. We are hoping to work with everyone affected to meet their needs as best as possible, but when things like this happen, it's generally the rule that some people will move elsewhere.
Thanks.
Posted by proudbabys, 11-27-2010, 11:19 AM Hi all
Can you believe that from 11-26-2010 - 04:29AM i have no reponse what so ever. I cant even believe BurstNET_CSM has said what he has just saidWhy create a new ticket? i have one open and it has been for days. Its funny how burstnet always slam people for opening multiple tickets to get there problems sorted, yet that is exactly what they want you to do.Quote:
As I stated, if you are still having any issue please create a NEW ticket.
Whats wrong with my ticket thats opened? whats the excuse for not answering it? you know i dont ask for much but it would be nice for a simple update.
Again my vps 184.82.100.16 is still down and i have had no reponse.
I now "you get what you pay for" but just something to go on would be nice.
Steve
Posted by BudWay, 11-27-2010, 12:10 PM
As I stated, if you are still having any issue please create a NEW ticket. Also, please do NOT post tickets here or ask for support here. This thread is simply to inform you of the status.
We are very upset over the outage and the subsequent problems that occurred. In all only a handful of servers were affected out of our tens of thousands of servers and services. I know this is of little consequence to those handful that were affected.
Infracom has brought up one thing I would like to relay: If this experience has led you to move your services to another provider, you still must cancel your service with us via the usual method. We are hoping to work with everyone affected to meet their needs as best as possible, but when things like this happen, it's generally the rule that some people will move elsewhere.
Thanks.
(There are lot's of questions...)
What's been done for this not happen anymore?
Few questions come to mind I really like some information:
Did the ups worked?
(Why not?)
Did the generator and it's backup worked?
(Why not?) (What's been done to fix this?)
What really happen that lead to the power failure?
(in the dc?)
Why did the backbone/routes PCCwbtn failed right after the power came backup?
Sorry if this is been asked in public but I fell that another support ticket about this is not ideal for some that are still facing problems.
Posted by BurstNET_CSM, 11-27-2010, 01:21 PM
(There are lot's of questions...)
What's been done for this not happen anymore?
Few questions come to mind I really like some information:
Did the ups worked?
(Why not?)
Did the generator and it's backup worked?
(Why not?) (What's been done to fix this?)
What really happen that lead to the power failure?
(in the dc?)
Why did the backbone/routes PCCwbtn failed right after the power came backup?
Sorry if this is been asked in public but I fell that another support ticket about this is not ideal for some that are still facing problems.
Posted by yours1, 11-27-2010, 01:37 PM
Posted by techjr, 11-27-2010, 01:59 PM
The second part about not replying to tickets has also been answered in this thread already.
Posted by BurstNET, 11-27-2010, 07:35 PM
It is not feasible for us to even backup all the VPS nodes we have in production, due to sheer storage capacity involved, quantity of nodes, as well as pricing charged not allowing for such additional operating expense either. We are working on an external backup system for the VPS nodes, however, this is for own own insurance/loss prevention desires, and not something we plan on listing as in place/available. Just a way for us to restore systems and keep client loss to a minimum for our own needs...in the event of a node failing.
.
.
Posted by BurstNET, 11-27-2010, 07:41 PM
.
Posted by BurstNET, 11-27-2010, 07:47 PM
WHT is not the BurstNET support system, and we will not handle support thru WHT. Either open a ticket with us, or if you have done so already, you will have to wait for a response back to that ticket. If you have not gotten a response back to a ticket you opened, confirm it is still open, maybe even respond back to same ticket stating you are still waiting for a respond---but you need to wait until we respond via that method. Obviously, we are quite overloaded and overworked right now with the issue at hand, and doing our best to attend to all inquiries as quickly as possible. Expecting instant responses during such a heavy ticket load period, is not reasonable/feasible, and you will have to be patient while we get thru them all. We are here and working on all inquiries, and working on the backend to get any affected services operational that are still affected.
Complaining on WHT, and asking for support here though...will NOT get anything done faster for you.
.
.
Posted by BurstNET, 11-27-2010, 08:03 PM
(There are lot's of questions...)
What's been done for this not happen anymore?
Few questions come to mind I really like some information:
Did the ups worked?
(Why not?)
Did the generator and it's backup worked?
(Why not?) (What's been done to fix this?)
What really happen that lead to the power failure?
(in the dc?)
Why did the backbone/routes PCCwbtn failed right after the power came backup?
Sorry if this is been asked in public but I fell that another support ticket about this is not ideal for some that are still facing problems.
Official information will be released next week on our own forums.
But in short: Transformer explosion took out power to half of our city all the way back to the power substation. UPS systems kicked in and held the load fine, until generators came online. One of our larger generators failed, due to battery issues. Batteries and charging equipment are/were tested at regular intervals, and failed since last test. These failures can be instantaneous, and not gradual, so no matter how often tests are performed, no preparation/prevention is fool-proof. UPS systems dropped the load when batteries ran out, before we could repair generator issue. Generator issue was repaired and brought online, and a few moments later primary power also was restored to facility. Routers had to reboot, and BGP sessions were down, hence why you had routes issues probably. Entire issue occurred in approximately one hour timeframe. Bringing up the client services that did not come back online automatically ( < 10% of overall service in facility), is what took the time...as we had to go thru manually and check each one. Several systems were damaged during the issue, including a handful of VPS nodes, and that is the clientele affected the longest, and pretty much the individuals still complaining here. Most clients were back up and running within an hour of the issue occurring. Overall, we feel we did an awesome job getting everything back online, and as rapidly as we did.
No matter how much prevention/redundancy is in place, things can still fail, it happens. Unfortunately, even with recovery speed we had, some things are not instantaneous for service recovery, and especially VPS nodes with huge data storage space, can be problematic to get back online right aways.
What are we doing about it?
On Friday we already ordered battery monitoring/alarm gear for these generator systems, and are working out a dual battery starter system to put in place as well ASAP.
.
.
Posted by BudWay, 11-27-2010, 11:28 PM
But in short: Transformer explosion took out power to half of our city all the way back to the power substation. UPS systems kicked in and held the load fine, until generators came online. One of our larger generators failed, due to battery issues. Batteries and charging equipment are/were tested at regular intervals, and failed since last test. These failures can be instantaneous, and not gradual, so no matter how often tests are performed, no preparation/prevention is fool-proof. UPS systems dropped the load when batteries ran out, before we could repair generator issue. Generator issue was repaired and brought online, and a few moments later primary power also was restored to facility. Routers had to reboot, and BGP sessions were down, hence why you had routes issues probably. Entire issue occurred in approximately one hour timeframe. Bringing up the client services that did not come back online automatically ( < 10% of overall service in facility), is what took the time...as we had to go thru manually and check each one. Several systems were damaged during the issue, including a handful of VPS nodes, and that is the clientele affected the longest, and pretty much the individuals still complaining here. Most clients were back up and running within an hour of the issue occurring. Overall, we feel we did an awesome job getting everything back online, and as rapidly as we did.
No matter how much prevention/redundancy is in place, things can still fail, it happens. Unfortunately, even with recovery speed we had, some things are not instantaneous for service recovery, and especially VPS nodes with huge data storage space, can be problematic to get back online right aways.
What are we doing about it?
On Friday we already ordered battery monitoring/alarm gear for these generator systems, and are working out a dual battery starter system to put in place as well ASAP.
.
.
(normally it's easier to fix and UPS is the most trouble)
I know that raid (And busy's systems) are the most afected in these's scenario.
Any way thanks for the update, thanks for all the hard work doned to solve this in a ultra fast manner
You guys need a rest, I'm sure it's been a busy holiday.
(an important holiday)
Thanks for the update I fell secure from your feedback
Posted by VoidX, 11-28-2010, 12:00 AM You guys are pathetic, learn to help the BurstNET guys, not cause more issues for them. They're already in a bad situation.
Posted by UpdownUp, 11-28-2010, 02:37 AM
Exactly how, may I ask?
!!!!!!!!!!
To whom it may concern:
You have great prices. (period)
- This (below) is after suffering a massive data loss
Completely handicapped, w/ something outside of my control, after ~60+ HOURS! (2471190)
Server / Node VERY Slow:
The server is currently amazingly Slow & Massively Overloaded!
Loading a sql file at the command line which would normally take < 20 seconds, for this size file, is taking OVER 4 MINUTES.
Wow, just wow...
Posted by MattS, 11-28-2010, 02:47 AM A ticket would have helped you out more efficiently. If they haven't replied yet, be patient and don't "bump" it otherwise it'll take longer (they do the oldest first).
It's also the weekend of a holiday which means response times are going to be slower than normal.
Posted by BurstNET, 11-28-2010, 03:01 AM
Exactly how, may I ask?
!!!!!!!!!!
To whom it may concern:
You have great prices. (period)
- This (below) is after suffering a massive data loss
Completely handicapped, w/ something outside of my control, after ~60+ HOURS! (2471190)
Server / Node VERY Slow:
The server is currently amazingly Slow & Massively Overloaded!
Loading a sql file at the command line which would normally take < 20 seconds, for this size file, is taking OVER 4 MINUTES.
Wow, just wow...
That node is absolutely NOT overloaded.
It is running fast as can be right now, with < 2.00 load on the entire node, and disk i/o of < 10%.
WHT is NOT BurstNET Support.
You opened a ticket, and ran to WHT before 3 hours even passed on a holiday weekend in the middle of the night.
We are very close to telling you to take your business elsewhere.
I understand an outage can be stressful, but enough is enough already.
.
.
Posted by UpdownUp, 11-28-2010, 03:16 AM The 2.5 hour response time may have led to unfortunate timing on my part.
This is still 100% true:
Loading a sql file at the command line which would normally take < 20 seconds, for this size file, is (was) taking OVER 4 MINUTES.My most recent downloaded backup (from the trashed VPS) was ~7 days old, and I have had a severe loss of important work done this week.Quote:
I understand an outage can be stressful...
I hope your recovery goes well, happy holiday.
Posted by UpdownUp, 11-28-2010, 04:14 AM
I am very sorry about any trouble I may have caused this year. Any detailed look at the facts would support the view that I have had quite a 'Burst' of bad luck w/ things that are out of my control
(i.e. Early this year / My first month: 3 hard drives fail on a single server / node @ the same time!)
> I have been threatened with the possible termination of my accounts:
>> After all the recent time wasted and severe data loss, I cannot afford more set-backs.
This holiday season (and beyond), please do not terminate my accounts.
Thank you.
Posted by BurstNET, 11-28-2010, 04:26 AM
This is still 100% true:
Loading a sql file at the command line which would normally take < 20 seconds, for this size file, is (was) taking OVER 4 MINUTES.
03:26:02 up 2 days, 6:47, 2 users, load average: 3.69, 3.68, 4.60
793 processes: 789 sleeping, 4 running, 0 zombie, 0 stopped
CPU0 states: 15.2% user 5.4% system 0.0% nice 0.3% iowait 78.0% idle
CPU1 states: 17.2% user 11.2% system 0.0% nice 1.4% iowait 68.4% idle
CPU2 states: 10.0% user 9.1% system 0.0% nice 0.0% iowait 80.2% idle
CPU3 states: 15.0% user 12.1% system 0.0% nice 4.2% iowait 68.0% idle
Posted by yours1, 11-28-2010, 04:41 AM ticket;
2470127
2470164
2470421
2470445
2471258
2471328
2471330
I wait the answer
Posted by woods01, 11-28-2010, 05:10 AM
WHT will be in overdrive scrubbing any negative BurstNET posts.
Posted by lovelycesar, 11-28-2010, 05:54 AM DirectAdmin license not yet delivered, how to restore OS?
Posted by gEmnet, 11-28-2010, 07:22 AM
Exactly how, may I ask?
!!!!!!!!!!
To whom it may concern:
You have great prices. (period)
- This (below) is after suffering a massive data loss
Completely handicapped, w/ something outside of my control, after ~60+ HOURS! (2471190)
Server / Node VERY Slow:
The server is currently amazingly Slow & Massively Overloaded!
Loading a sql file at the command line which would normally take < 20 seconds, for this size file, is taking OVER 4 MINUTES.
Wow, just wow...
After this ticket my VPS had 0 downtime and never was not responsive again.
For the query, I can tell you that sometime is our in-home connection too much slow. Running a MySQL via SSH doesn't mean that we have 100% control of the remote-connected computer, have you ever noticed sometime that you write something and it appear on screen after some seconds? Well, this is not exactly a problem on the server but it can be our connection too much busy, also to manage a simple SSH connection.
Without counting that a bad or a complete misconfiguration of a VPS/Dedicated server can bring to the final user poor performances...
Hosting is a too much complicated matter, many people think to buy a budget VPS plan to become expert but it's not like this and look, am not defending Burst.net it's just that sometime stress, nervous moments and so on can make us irritable but hey! Cheer up! Calm down every body, solutions are right there... for all of us!
Yes, for Customers and also for Burst.net :-)
Obviously the answer is: PATIENCE!
Posted by DMEHosting, 11-28-2010, 07:29 AM
2470127
2470164
2470421
2470445
2471258
2471328
2471330
I wait the answer
Posted by yours1, 11-28-2010, 07:32 AM
Posted by powergo, 11-28-2010, 11:29 AM Now vps cp down or sloooooooooooooow
tooo bad
Posted by Grinvich, 11-28-2010, 12:17 PM server does not work already 3 days.
Ticket ID: 2468143
Posted by ODISHASERVER, 11-28-2010, 02:11 PM Again any issue happened in brustnet
servers are stopped working
Posted by Zagrebin, 11-28-2010, 02:20 PM again the quality has deteriorated to 1 day 5 servers offline
Ticket ID: 2471446
Posted by Zagrebin, 11-28-2010, 02:22 PM no access to Europe
Posted by JayCTN, 11-28-2010, 02:28 PM Packet loss to burst.net is so bad right now I can't even login to make a ticket
From ThePlanet:
--- root.burst.net ping statistics ---
679 packets transmitted, 44 received, 93% packet loss, time 678222ms
rtt min/avg/max/mdev = 62.234/82.215/86.934/4.843 ms
From Comcast:
--- root.burst.net ping statistics ---
1319 packets transmitted, 86 received, 93% packet loss, time 1318970ms
rtt min/avg/max/mdev = 65.996/90.581/121.419/8.737 ms, pipe 2
Anybody else having problems?
Posted by Chris-WS, 11-28-2010, 02:31 PM
From ThePlanet:
--- root.burst.net ping statistics ---
679 packets transmitted, 44 received, 93% packet loss, time 678222ms
rtt min/avg/max/mdev = 62.234/82.215/86.934/4.843 ms
From Comcast:
--- root.burst.net ping statistics ---
1319 packets transmitted, 86 received, 93% packet loss, time 1318970ms
rtt min/avg/max/mdev = 65.996/90.581/121.419/8.737 ms, pipe 2
Anybody else having problems?
Posted by JayCTN, 11-28-2010, 02:35 PM
But I can 90+% packet loss from Comcast customers all over the US, and a dedicated server @ ThePlanet
Posted by ODISHASERVER, 11-28-2010, 02:36 PM
It is running fast as can be right now, with < 2.00 load on the entire node, and disk i/o of < 10%.
WHT is NOT BurstNET Support.
You opened a ticket, and ran to WHT before 3 hours even passed on a holiday weekend in the middle of the night.
We are very close to telling you to take your business elsewhere.
I understand an outage can be stressful, but enough is enough already.
.
.
again servers are down is there any cause please explain
Posted by hostinginsiders, 11-28-2010, 02:37 PM From 1and1 in Germany I am having 94% packet loss to Burst and my servers there right now.
But from my home computer (also in Germany) I can access everything without problems.
Posted by JayCTN, 11-28-2010, 02:39 PM Here is a pathping from Comcast:
Tracing route to root.burst.net [66.96.192.202]
over a maximum of 30 hops:
0 xxxxxx
1 xxxxxx
2 c-68-53-114-1.hsd1.tn.comcast.net [68.53.114.1]
3 xe-11-0-0-0-sur01.hicksrd.tn.nash.comcast.net [68.86.151.177]
4 xe-3-1-1-0-ar03.nashville.tn.nash.comcast.net [68.85.174.85]
5 pos-3-7-0-0-cr01.chicago.il.ibone.comcast.net [68.86.90.73]
6 tenge13/4.br03.chc01.pccwbtn.net [68.86.89.58]
7 vl0019.gwy02.sctn01.hostnoc.net [63.218.31.42]
8 xe1-02.agg04.sctn01.hostnoc.net [96.9.191.14]
9 burst.net [66.96.192.202]
Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 xxxxxx
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% xxxxxx
0/ 100 = 0% |
2 11ms 0/ 100 = 0% 0/ 100 = 0% c-68-53-114-1.hsd1.tn.comcast.net
[68.53.114.1]
0/ 100 = 0% |
3 12ms 0/ 100 = 0% 0/ 100 = 0% xe-11-0-0-0-sur01.hicksrd.tn.nash.
comcast.net [68.86.151.177]
0/ 100 = 0% |
4 13ms 0/ 100 = 0% 0/ 100 = 0% xe-3-1-1-0-ar03.nashville.tn.nash.
comcast.net [68.85.174.85]
0/ 100 = 0% |
5 25ms 0/ 100 = 0% 0/ 100 = 0% pos-3-7-0-0-cr01.chicago.il.ibone.
comcast.net [68.86.90.73]
0/ 100 = 0% |
6 45ms 0/ 100 = 0% 0/ 100 = 0% tenge13/4.br03.chc01.pccwbtn.net [
68.86.89.58]
0/ 100 = 0% |
7 86ms 95/ 100 = 95% 95/ 100 = 95% vl0019.gwy02.sctn01.hostnoc.net [6
3.218.31.42]
0/ 100 = 0% |
8 102ms 96/ 100 = 96% 96/ 100 = 96% xe1-02.agg04.sctn01.hostnoc.net [9
6.9.191.14]
0/ 100 = 0% |
9 63ms 0/ 100 = 0% 0/ 100 = 0% burst.net [66.96.192.202]
Trace complete.
I've been chasing this problem off and on with Burst.net for nearly 2 months now with no results. But it's never been more than 20-25% loss before now.
Posted by nkawit, 11-28-2010, 02:49 PM Packet loss to all our clients servers aswell from certain locations
Posted by powergo, 11-28-2010, 02:53 PM again vps down and vps control panel down too
Posted by Ixape, 11-28-2010, 03:06 PM Their site is loading fine from the UK on VirginMedia.
Posted by powergo, 11-28-2010, 03:19 PM hop rtt rtt rtt ip address fully qualified domain name
1 1 1 3 70.84.211.97 61.d3.5446.static.theplanet.com
2 0 0 0 70.87.254.1 po101.dsr01.dllstx5.networklayer.com
3 0 0 0 70.85.127.105 po51.dsr01.dllstx3.networklayer.com
4 0 0 0 70.87.255.33 e4-2.ibr04.dllstx3.networklayer.com
5 0 0 1 63.218.23.25 ge5-3.br02.dal01.pccwbtn.net
6 49 50 50 63.218.31.42 vl0019.gwy02.sctn01.hostnoc.net
7 50 50 49 64.191.19.2 xe1-02.agg01.sctn01.hostnoc.net
8 84 50 51 96.9.191.30 ec1-15.vl0111.f2801.sctn01.hostnoc.net
9 51 51 50 64.191.106.18 vserver35.hostnoc.net
10 55 51 50 64.191.106.17 ns2.eatmyouchy.net
11 51 51 50 64.191.106.18 vserver35.hostnoc.net
12 53 52 54 64.191.106.17 ns2.eatmyouchy.net
13 * 53 53 64.191.106.18 vserver35.hostnoc.net
14 52 53 53 64.191.106.17 ns2.eatmyouchy.net
15 * 53 * 64.191.106.18 vserver35.hostnoc.net
16 53 53 54 64.191.106.17 ns2.eatmyouchy.net
17 56 54 * 64.191.106.18 vserver35.hostnoc.net
18 55 68 56 64.191.106.17 ns2.eatmyouchy.net
19 55 * 55 64.191.106.18 vserver35.hostnoc.net
20 56 56 56 64.191.106.17 ns2.eatmyouchy.net
21 58 * 57 64.191.106.18 vserver35.hostnoc.net
22 56 57 56 64.191.106.17 ns2.eatmyouchy.net
23 * 57 116 64.191.106.18 vserver35.hostnoc.net
24 57 57 57 64.191.106.17 ns2.eatmyouchy.net
25 * 58 * 64.191.106.18 vserver35.hostnoc.net
26 70 59 58 64.191.106.17 ns2.eatmyouchy.net
27 59 60 * 64.191.106.18 vserver35.hostnoc.net
28 61 60 157 64.191.106.17 ns2.eatmyouchy.net
29 60 * 60 64.191.106.18 vserver35.hostnoc.net
30 60 60 60 64.191.106.17 ns2.eatmyouchy.net
network problem!
Posted by BurstNET, 11-28-2010, 03:28 PM We are not currently having an network problem on our network itself.
We are not down, or having packet loss on our network itself.
The issue appears to be at the PCCW backbone hop prior to reaching our network.
That affects clients coming on that route specifically.
We are looking into the issue, and will route around it need be.
.
.
Posted by toma1708, 11-28-2010, 03:41 PM Hello,
Not really want to bring this here but ticket 2470279 remained unanswered for more than 24 hours and the server is also down fore more than 24 hours due to hardware issues. No answer, no ETA, this is not the kind of service to receive from your company, it never happened before so I am somehow worried.
Catalin
Posted by Zagrebin, 11-28-2010, 04:47 PM
We are not down, or having packet loss on our network itself.
The issue appears to be at the PCCW backbone hop prior to reaching our network.
That affects clients coming on that route specifically.
We are looking into the issue, and will route around it need be.
.
.
and why should I reboot the server today, 1:30 hours, it would be a ray. If you gave all customers APC, free
Posted by BurstNET, 11-28-2010, 05:13 PM
We are not down, or having packet loss on our network itself.
The issue appears to be at the PCCW backbone hop prior to reaching our network.
That affects clients coming on that route specifically.
We are looking into the issue, and will route around it need be.
.
.
.
.
Posted by jackpx, 11-28-2010, 05:28 PM je,je,je, ... good bye bursnet
Posted by RuMax, 11-28-2010, 06:44 PM Reboot Ticket ID: 2471876
When Created: 11-28-2010 - 04:05PM
Still no answer (100 mins after ticket was created).
What issues are you having now?
Posted by yours1, 11-29-2010, 06:05 AM Who bears responsibility and how me now to recover the data for loss of the data?
_____________________
Hello,
All recovery procedures have been exhausted. Unfortunately, our engineers were unable to retrieve data from your Vserver (VEID 70057). Your Vserver is back up and running, and your original VEID and IP Addresses should be restored as well as the original OS at the time you ordered. At this point, our hope is that you can rely on any backups you were able to make via the VePortal backup interface or other means. If you have trouble restoring VePortal backups, please open a support ticket. Though we cannot guarantee full (or even partial) data restoration, we will work to the limit of our abilities.
For more information on our data recovery and backup policy, please see:
Posted by lilrichieh, 11-29-2010, 06:27 AM I love how this thread has turned into burnet customer service department, support desk, and billing portal this is a forum to talk about the outage and for burst to update us, if you have lost data that is your fault, these servers are not managed and burst have tried everything they can try you should of backed up offsite if the data was that important.
OPEN A TICKET WITH BURST NET!!!!!!!
Posted by gEmnet, 11-29-2010, 06:28 AM
_____________________
Hello,
All recovery procedures have been exhausted. Unfortunately, our engineers were unable to retrieve data from your Vserver (VEID 70057). Your Vserver is back up and running, and your original VEID and IP Addresses should be restored as well as the original OS at the time you ordered. At this point, our hope is that you can rely on any backups you were able to make via the VePortal backup interface or other means. If you have trouble restoring VePortal backups, please open a support ticket. Though we cannot guarantee full (or even partial) data restoration, we will work to the limit of our abilities.
For more information on our data recovery and backup policy, please see:
I also rely too much on some pseudo-backup facilities but the only reliable way to make a backup is to use yes the provided facilities (if any) then downloading the backups in our computer or using some other online resources.
We cannot blame no one for data loss but ourself.
Posted by sburns1992, 11-29-2010, 12:48 PM oops and there goes my VPS again. Not gonna complain though, doesn't bother me too much tbf.
Edit: It's back now (:
Posted by basketmen, 11-29-2010, 01:38 PM Hi guys, just want to found out how to solved this or if anyone get same problem : the server's internet access are slower after the explosion for some/all sites, it is definitely slower when i try download files from ftp now (it is really slow now, before the averages are 200KBps, but now its only 11-16KBps).
Already test using host-tracker.com too its slower too (for example before the result for Scranton, PA server too is about 1,000-2,000 KB/sec, but in current result now its only 100-200 KB/sec)
some settings maybe changed after the explosion for the sites, we still dont change anything until the explosion 3-4 days ago
i am using a dedicated server, with addon 1GBPS Port $20/month
wget testing from ssh root are fast, here are the resultQuote:
root@server1 [~]# wget ftp://ftp2.nl.freebsd.org/speedtest/1000mb.bin
--2010-11-29 23:43:38-- ftp://ftp2.nl.freebsd.org/speedtest/1000mb.bin
=> `1000mb.bin'
Resolving ftp2.nl.freebsd.org... 94.75.223.121
Connecting to ftp2.nl.freebsd.org|94.75.223.121|:21... connected.
Logging in as anonymous ... Logged in!
==> SYST ... done. ==> PWD ... done.
==> TYPE I ... done. ==> CWD /speedtest ... done.
==> SIZE 1000mb.bin ... 1048576000
==> PASV ... done. ==> RETR 1000mb.bin ... done.
Length: 1048576000 (1000M)
100%[====================================>] 1,048,576,000 23.1M/s in 53s
but if i try to cd to one of account first for example /home/accountname (the account name are accountname, the domain are domain.com), its very slow, here are the resultQuote:
root@server1 [~]# cd /home/accountname
root@server1 [/home/accountname]# wget ftp://ftp2.nl.freebsd.org/speedtest/1000mb.bin
--2010-11-30 00:09:02-- ftp://ftp2.nl.freebsd.org/speedtest/1000mb.bin
=> `1000mb.bin'
Resolving ftp2.nl.freebsd.org... 94.75.223.121
Connecting to ftp2.nl.freebsd.org|94.75.223.121|:21... connected.
Logging in as anonymous ... Logged in!
==> SYST ... done. ==> PWD ... done.
==> TYPE I ... done. ==> CWD /speedtest ... done.
==> SIZE 1000mb.bin ... 1048576000
==> PASV ... done. ==> RETR 1000mb.bin ... done.
Length: 1048576000 (1000M)
100%[====================================>] 1,048,576,000 450K/s in 22m 25s
again, this just happened few days a go after the explosion, and nothing we changed before in the sites/whm/ssh
please share what can be causing this or how to fix it by my self from whm or ssh maybe, its very long time to waiting they replied ticket before (about 48 hours last time even we ordered Fully Managed Service $49.95 too), its looks like they are very busy right now after this accident few days ago
Posted by ramnet, 11-29-2010, 03:14 PM
You should run wget with the "-O /dev/null" argument to rule out your server's hard drive being overloaded.
Posted by BurstNET_CSM, 11-29-2010, 03:39 PM
Already test using host-tracker.com too its slower too (for example before the result for Scranton, PA server too is about 1,000-2,000 KB/sec, but in current result now its only 100-200 KB/sec)
some settings maybe changed after the explosion for the sites, we still dont change anything until the explosion 3-4 days ago
i am using a dedicated server, with addon 1GBPS Port $20/month
wget testing from ssh root are fast, here are the result
but if i try to cd to one of account first for example /home/accountname (the account name are accountname, the domain are domain.com), its very slow, here are the result
again, this just happened few days a go after the explosion, and nothing we changed before in the sites/whm/ssh
please share what can be causing this or how to fix it by my self from whm or ssh maybe, its very long time to waiting they replied ticket before (about 48 hours last time even we ordered Fully Managed Service $49.95 too), its looks like they are very busy right now after this accident few days ago
Posted by basketmen, 11-29-2010, 06:02 PM
You should run wget with the "-O /dev/null" argument to rule out your server's hard drive being overloaded.yes i already created a ticket and still waiting the answer again too, Ticket ID: 2457166 if you want to take a look tooQuote:
Me and my users are still insist after the explotion our sites are feel slower, maybe because now we are using slower port after that explotion, or the burstnet internet access are slower now after that explotion? if yes i hope its temporary, please make it same as fast as before the explotion
here are prove about it using host-tracker.com history result
The result today, the averages from Scranton datacenter too and other only about 60-400 KB/sec
http://i291.photobucket.com/albums/l...ackertoday.jpg
The results before the explotion, at November 14, 2010, the averages from Scranton datacenter too and other like you can see about 1000-3000 KB/sec, its about 5-10 times faster more than now
http://i291.photobucket.com/albums/l...mber142010.jpg
you can see the real url in the ticket, or i will give you pm if needed
i check burst.net site it self are slower too now after the explotion, the averages from Scranton datacenter too and other only about 300-500 KB/sec, before the averages from Scranton datacenter its about 1000-3000 KB/sec too
http://i291.photobucket.com/albums/l...rstnetsite.jpg
result link : http://host-tracker.com/check_res_ajx/6070337-0/
no offense at all guys, if you can please help me
Posted by powergo, 11-30-2010, 12:30 PM Now burst vps slow and vps control panel sloooooooooow, too bad.
Posted by BurstNET, 11-30-2010, 01:04 PM This is NOT BurstNET technical support dept.
Open a support ticket and/or wait for the one you have open already to be handled.
Delays are mostly resolved at this point, so the response times should be reasonable.
.
.
Posted by sirius, 11-30-2010, 03:09 PM
</thread>
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