Volume Drive offline several hours

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Posted by Energizer Bunny, 11-25-2010, 12:22 PM
Volumedrive seems to be offline as well as my server anyone else having similar issues ? Also their email is not working so no one to contact since they are all based of @volumedrive.com and its down so right now sitting in the dark wondering what is happening anyone got any clues to whats up ?
Posted by Okyesno, 11-25-2010, 12:30 PM
http://www.webhostingtalk.com/showpo...5&postcount=10
Posted by Energizer Bunny, 11-25-2010, 12:34 PM
Yup i know but it should NOT be part of Burst thread. VD is not Burst it does not do VD justice calling them Burst !
Posted by st1905, 11-25-2010, 12:35 PM
When the power outage at scranton happened (burstnet) all servers at volumedrive gone down. Even the power is restored and burstnet got the servers back our servers are still down.

Can someone from usa call this number ?

1(862)-266-6292 or this number 862-266-1083
Posted by Up2vps, 11-25-2010, 12:43 PM
Thanks volumedrive to damaged our work
Posted by volumedrive, 11-25-2010, 12:44 PM
Yes, we are currently down network wide due in part to the power explosion near our facility. Our technicians are working to restore generator power and will be powering all servers back online as well as our network gear. Updates will be provided shortly.
Posted by Energizer Bunny, 11-25-2010, 12:49 PM

Quote:

Originally Posted by volumedrive

Yes, we are currently down network wide due in part to the power explosion near our facility. Our technicians are working to restore generator power and will be powering all servers back online as well as our network gear. Updates will be provided shortly.

Thank you , I wish users start distinguishing VD as a separate entity from Burst.

And no offense here to you Josh/Jeff but please have courtesy to post a thread if such horrific situations arise in future so customers like myself do not have to scratch their heads wondering what is happening and why emails are getting bounced back. I know you guys are super duper busy but opening a thread here at WHT takes a minute or max of 2 but those 2 mins are well worth it !

PS: Will be following this thread for updates from VD end.
Posted by volumedrive, 11-25-2010, 12:53 PM

Quote:

Originally Posted by Energizer Bunny

Thank you , I wish users start distinguishing VD as a separate entity from Burst.

And no offense here to you Josh/Jeff but please have courtesy to post a thread if such horrific situations arise in future so customers like myself do not have to scratch their heads wondering what is happening and why emails are getting bounced back. I know you guys are super duper busy but opening a thread here at WHT takes a minute or max of 2 but those 2 mins are well worth it !

PS: Will be following this thread for updates from VD end.

We couldn't post a thread due to the entire network being down at our facility. This being said, we are now restoring all services and will be posting updates on this thread.
Posted by KMyers, 11-25-2010, 01:01 PM
It seems the VD Website is back online
Posted by Increhost, 11-25-2010, 01:05 PM
yeap, but anybody have their servers up?
Posted by volumedrive, 11-25-2010, 01:10 PM
Servers are slowly coming back online at this point. If you are still unable to connect to your server and or VPS account, please open a support ticket with support@volumedrive.com
Posted by Increhost, 11-25-2010, 01:13 PM

Quote:

Originally Posted by volumedrive

Servers are slowly coming back online at this point. If you are still unable to connect to your server and or VPS account, please open a support ticket with support@volumedrive.com

It's done, thank you.
Posted by Okyesno, 11-25-2010, 01:17 PM
my server is back
Posted by volumedrive, 11-25-2010, 01:21 PM
In addition, we'd also like to add to this thread that we are experiencing incoming tickets at a very high rate currently. We will respond to all issues as soon as possible. We have two remaining switches that are being powered back up, once they are online, it should resolve a majority of the servers that are down. If for some reason, your server is still down, please open the support ticket and we'll respond as soon as possible and provide you with a status update.
Posted by Increhost, 11-25-2010, 01:26 PM
both servers are up, thank you all for the good work!
Posted by timburke, 11-25-2010, 01:28 PM
Looks like their connection to Burst (aka, their only backbone provider/their colocation provider) went out when the power went out at Burst.

http://fixedorbit.com/AS/46/AS46664.htm
Posted by st1905, 11-25-2010, 01:35 PM
Thank you volumedrive, my server is up.
Posted by volumedrive, 11-25-2010, 01:41 PM

Quote:

Originally Posted by st1905

Thank you volumedrive, my server is up.

All power and network services have been restored at this point. If anyone is still unable to access their server(s), please update your open support ticket and we'll look into the issue.
Posted by Luke-Jr, 11-25-2010, 02:04 PM
Still down for me... ;(
Posted by volumedrive, 11-25-2010, 02:08 PM

Quote:

Originally Posted by Luke-Jr

Still down for me... ;(

If you have an open support ticket we'll be responding to it as quickly as possible. We apologize for the delay, but we are working through a very large backlog of tickets.
Posted by Energizer Bunny, 11-25-2010, 02:15 PM

Quote:

Originally Posted by volumedrive

We couldn't post a thread due to the entire network being down at our facility. This being said, we are now restoring all services and will be posting updates on this thread.

I am trying to process that statement because i thought all smart phones have some sort of network available to go online , but i do not know if you guys have one of those smart phones or if the explosion knocked out entire cities network etc, if not they might come in handy when running a business as large as VD.

On side note: Server is back for me. Data seems to be intact as well. Thanks.
Posted by volumedrive, 11-25-2010, 02:20 PM

Quote:

Originally Posted by Energizer Bunny

I am trying to process that statement because i thought all smart phones have some sort of network available to go online , but i do not know if you guys have one of those smart phones or if the explosion knocked out entire cities network etc, if not they might come in handy when running a business as large as VD.

On side note: Server is back for me. Data seems to be intact as well. Thanks.

During an outage, we try an asses the situation and act as quickly as possible. If we are unable to resolve a problem quickly and then provide updates via support and a public forum such as WHT, we have larger issues at hand. Nonetheless, we are glad to see you are back online.
Posted by Luke-Jr, 11-25-2010, 02:57 PM
Back online, thanks
Posted by volumedrive, 11-25-2010, 03:24 PM

Quote:

Originally Posted by Luke-Jr

Back online, thanks

No problem! If you need further assistance, please let us know.
Posted by Okyesno, 11-25-2010, 08:51 PM
I'm really like VolumeDrive

Keep as it is

Thanks so much
Posted by Luke-Jr, 11-27-2010, 10:42 AM

Quote:

Originally Posted by volumedrive

No problem! If you need further assistance, please let us know.

My server went back down last night around 9 PM Eastern time. I contacted support, but haven't heard anything for over 2 hours now. Server is still down, and we're coming up on the 48 hour email retry window (from the Thanksgiving downtime) really fast.
Posted by Luke-Jr, 11-27-2010, 11:22 AM

Quote:

Originally Posted by st1905

1(862)-266-6292 or this number 862-266-1083

Neither of these numbers get through to VolumeDrive. Does anyone know their current working support number?